Robinson Brothers Ford Lincoln
Today 9:00 AM - 6:00 PM
Customer Reviews of Robinson Brothers Ford Lincoln
Review type:
14 reviews
Sort by:
DO NOT GO TO FORD ROBINSON'S BROTHER!! WORST EXPERIENCE EVER!
by Keeshauna G on 08/09/2024updated 08/20/2024If I could give 0 stars I would! This dealership is horrible! I gave so much of my business to this place and received half done results each time! I've experienced horrible customer service from the advisors in service. Even from the… manager Casey. They lack accountability for not fixing your vehicle correctly but have no problem taking the payment for doing so. Please stay far away from this establishment! Take your vehicle else where! S/N: this dealership had my vehicle for almost 2 months for body and collision work. Stained my headliner, forgot to attach a hood sensor back to my vehicle after returning it too me. I also had my vehicle repaired in service in April. By May the engine light was back on. They refuse to take accountability. Do not let them repair your vehicle!!Worse experience ever….Don’t go to Robinson Brothers Ford on Airline Hwy
by Kathy on 01/28/2023Took my F-150 truck there on Monday January 16, for valve cover gaskets, oil change and 02 sensor. Hadn’t heard from them by that Friday the 20th. They had never filed claim with my warrant company. So I called my warranty company and they… initiated the claim, on that same day the warranty company gave the dealership the okay to start the work. I waited until the next week, still no work was done. I finally went into the dealership to see what was going on. They told me the tech was test driving my vehicle . I asked what work was done, the had only done the valve cover gaskets. They said warrant wouldn’t cover the 02 sensor, that was a lie. Didn’t change the oil, they forgot. So I left it there to get those 2 jobs done. That was at 11:00am , went back at 3:00pm, they still hadn’t done sensor . At that time I was ready to get my truck out of there. The 02 sensor was the easiest job. 3 wks for nothing. I highly recommend NOBODY to go there. They don’t care, just about money to themUsed a zip tie to reattach the bottom of my car instead of the screws
by Jenjenrn on 12/17/2022Got my car back from their repair center to find they had zip tied the bottom of the car back on instead of using screws. They were too careless to even bother trimming the zip tie so it was super obvious, as it was hanging from the bottom… of my car. The car was sent there for recall work and to work on a leak. They charged us $165 to spray water under the car until the driver and passenger side floor boards were full of water and then didn’t even bother to vacuum the water out that they sprayed into it to “Diagnose” the leak we TOLD them we had. The “fix” or corrective action on the work order stated “Need carpet” . Do not go there. Careless, sloppy, dangerous work in my opinion.Money First Customer Last Attitude rude sales manager
by redfishla on 09/18/2017I hesitated going here in the first place since I've bought 6 new Fords since 2011 and Robinson Brothers had higher prices than the dealer I bought the vehicles from 2011 and 2012 F150 from All Star, 2014 F150 from Lamarque, 2015 sho… from Supreme, 2016 Lariat from Sterling and now a beautiful 2017 Fusion Sport from Terrebonne. So against my better judgement I went to RB to look at a Fusion Sport since the 2 had Hollingsworth did not have the drive assistance package. I was considering purchasing the Fusion Sport on RB's lot. During negotiations the sales manager questioned my integrity which I found very insulting. My mother told me not to say anything ugly about someone so I won't post my option of this sales manager. Needless to say I'll never step foot on RB's lot again. You would think they would be happy that someone was interested in a car that has been sitting on their lot for 400 days. All's cool though I have that beautiful 17 Ruby Red Sport from Terrebonne Ford for several hundred dollars cheaper than RB's quote sitting under my carport and didn't have to deal with any bs like at RB definitely had the money first customer last attitude.Be sure and check "bumper tp bumper" warranty
by pshows on 09/18/2014Purchased a car from Robinson Bros, and bought the extra "bumper to bumper" warranty for 75,000 miles. Sun roof started leaking but was told the bumper to bumper coverage did not cover water leaks. Was not told that when I purchased the… warranty. I thought they should have told me up front want the warranty did not cover. We expected "bumper to bumper'. Car was still under warranty, had about 68,000 miles on it. Learned a valuable lesson about warranties from this. Buyer Beware.HORRIBLE EXPERIENCE - TERRIBLE SERVICE DEPT
by crcash18 on 07/09/2014So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointment with the service center about fixing my truck. I scheduled an appointment for July 8.… I dropped my truck off there on July 7th afternoon and told the service department what was wrong with it and that I had an appointment. "No problem sir we will jump right on it first thing in the morning". I left there saying, "this will be great, my truck will be fixed and ready to go now". On July 8th, I had not heard from them yet and it was around 12:00 noon. So I called and asked to speak to the guy who had helped me. He proceeds to tell me that they haven't even touched my vehicle yet. I said ok that's fine.... Ill call back later. I call back around 3:00, guess what STILL HAVE NOT TOUCHED IT AND WILL NOT GET TO IT TODAY. Please explain what is the point of making an appointment then. He says the appointment is just a "drop off date". No other dealership I have ever been to makes an appointment and that means its just a drop off date. So I tell him to have my keys ready and I will come pick up my truck. I get there and I ask again to explain the purpose of making an appointment because obviously it doesn't even matter. He tells me if I don't like the way it is maybe I should try to bring it somewhere else. NO PROBLEM.. you just lost work and for the rest of my company trucks. ALL-STAR in Denham Springs got me an appointment for this morning and has already called me the fix for my truck and I will have it by the end of the day. Good job Robinson Brothers you lost out on $2,321.75 worth of work from Warranty Work. CongratsService Dept. [violative content deleted] ( Interline )
by tammy1370 on 11/11/2010Took my car in for repairs under warranty... They changed my oil ( which they could charge for ) all other complaints were dismissed. The things they said were repaired, were not. Now I am no longer under warranty, they want to charge me… for the repairs I complained about earlier. Oh, and none of my earlier complaints were documented!!!! I am raiting this a 1 because there is nothing LOWER!!!Excellent Sales experience!
by jkillian on 08/23/2010WOW! What a great experience. My 18 year old son needed a car for school. We purchased a Ford Fusion with me as the co-signer so that he could establish a credit history. We got a GREAT price on the Fusion and decided to get an extended… warranty and prepaid for the next 4 years of scheduled maintenance. I wanted to have the maintence pre-paid so that 18 YO would actually get it done. Dustin White, our salesman, took us through each step, took his time to explain each transaction and was very professional. I can recommend Dustin White for anyone wanting a Ford. There was even a Mustang club meeting there that day on a Saturday morning, so got to enjoy looking at the classic Mustangs and ate hamburgers, hot dogs and snow cones. I will say it was the most enjoyable car buying experience I have ever had.A Customer's Worst Nightmare
by wpagart on 12/26/2008NO CUSTOMER SERVICE. The service department is very MISLEADING. They told me the only way they could tell if a recalled part on my car could be replaced under warranty was if I brought it in. When they told us it wasn't under warranty they… asked if we would like them to repair it for $1700. When we declinied to have it repaired, they charged us $100 to release the car. At no time did anyone ever tell us that there would be such a charge. We subsequently found out that we could have called a 1-800 number to get the same information on the warranty. This was simply a ploy by Robinson Brother's to get our car in there so we might let them fix it. Also, the owner, Chip Robinson, did not return any of my phone calls. All the employees that I tried to resolve the problem with were very rude and saracastic. And Ford wonders why no one wants to by their cars... 1. Quality 2. Customer ServiceRobinson Bros - A Surreal Experience
by marye1 on 05/11/2008Why surreal? When was the last time I went into a car dealership and was tended to by a professional (female) sales person who knew her product very well. She and her sales manager were easy to deal with on price, but since they had an… internet special at the time, I was happy to pay that with no further negotiations. That price was right at invoice. Even the finance manager was a pleasure to work with. I've have horrid experiences in the past with the FM, but this time it wasn't bad. He offered us what he had to offer us with no pressure. And the best part NO ADD ONS to this deal. I didn't even have to demand that he remove this and that on the invoice - you know, the $300 wash job. I was shocked. The extended warranty pricing was about $1200 less than usual so we did pick that up, but again there was no pressure to do so. It was just offered as a special. I am one very satisfied customer.4 hours I will never get back
by jboy43 on 11/21/2013updated 04/26/2025I submitted all my info online before I went to speed up the process. I had bought 2 trucks in the past from RBF. Finance manager kept giving me the run around so after 4 long hours of bull and a very insulting offer on my trade(1500) I… left and went to New Roads Motors who gave me what my trade was worth(6700) and no run around. I now have the truck I want at a great deal. No thanks to RBF.On behalf of Robinson Brothers I am sorry you did not have the results you wanted with your visit - I can assure you we did everything possible to attain a positive outcome. We appreciate your submitting your information online - unfortunately we don't make the final approvals - your application was submitted to multiple sources including Ford Credit but we were unable to find a finance source to ultimately approve your application. As far as the trade we do certainly understand your perception. We are one of the largest volume Ford dealers in a 6 state region largely in part to the fact that we have been serving Baton Rouge and the surrounding communities for over 60 years - and we do so with transparency in our pricing. You were offered $1500 on your trade because it was 10 years old and had 220,000 miles on it - certainly it still has value, but for our particular dealership structure, and with our personal knowledge and experience, it simply wasn't worth what you were asking. Keep in mind that we were discounting our new 2013 F150 $12500 dollars - an extremely good deal and a wholesale price on ours - we didn't have the luxury of doing like some other dealers who may not discount nearly as much but then attempt to make you feel warm and fuzzy on your trade by "over allowing" for it on paper only. Again, we are sorry your experience did not go well - I assure you when a customer leaves without being able to achieve their goals then we are not satisfied. Our overall goal is to be easy to do business with and to be engaged with our customers. Thanks for giving us an opportunity to respond. Chris Savage General Manager Robinson Brothers Ford Lincoln
Not to be trusted
by foolmeonce2 on 09/06/2011updated 04/26/2025Nothing but lies from their service department. Bought a used car without noticing or even looking for this one defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he… acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. They promised to investigate the problem just to be sure what was going on, that there wasn’t some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I don’t believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift. They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. They claimed that “Somebody” did this “very recently” – they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was “not noticed” prior to sale, implying it was done after it was sold, which is untrue. I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. When I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didn’t want anything to do with it or with me). To top that off, while my car was parked there, “Somebody” busted the tail light for me. Needless to say, I’ll not be giving this dealership any more money in the future, and neither will anyone I know.[violative content deleted] in every way!
by advertisetruth on 07/07/2011updated 04/26/2025The finance manager, Joe, screwed up EVERY bit of paper work. He put all warranties and even ownership of the $30,000 vehicle I bought and am paying for under my co-signers name. When the issue was recognized 2 days after the sale I went to… them and they refused to even consider changing things other than the extended warranty and they would only change that for a $75 fee. I even spoke to Mr. Savage, the business manage, and he would do nothing to correct their mistakes. Foo on you! You do not care about your customers, but we do have a voice.Best Experience Ever
by aml0218 on 03/02/2013updated 04/26/2025In all my years of purchasing vehicles, this was the best ever!!! From salesperson, Anthony B., finance manager Joe P. They went above and beyond to make the selection and purchase of my MKX by far the most pleasant experience I have ever… had. Love my MKX; everyone should own one and everyone should experience Robinson Brothers.
Ford F-250 Super Duty
Ford F-150
Ford Expedition
Jeep Wrangler
About our dealership
We are sorry you had a bad experience. Robinson Brothers Ford has enjoyed a sterling reputation in the Baton Rouge community for over six decades because we do in fact care about our customers. We understand that we don't always succeed in satisfying our customers - that being said, there are also many times that there can be misinformation and a genuine misunderstanding when it comes to diagnostics and estimates of repairs for customer vehicles. As much as we would like to - we can't diagnose a vehicle over the phone, it has to be done by physically inspecting the car. As such, when it comes to recall issues and mechanical repairs - we have to determine if the concern the customer is inquiring about is actually the source of the vehicle problem. If the mechanical issue is not related to the recall, then yes, we offer to repair it as any other estimate of repairs. Obviously manufacturer recalls are paid for by the manufacturer and we are adequately reimbursed so there is no charge to the customer. Conversely, if it is not a recall related issue, our technicians do not work for free. If you go to a doctor, a lawyer, or any other specialist - there is always a fee. Our technicians are ASE certified, and highly skilled specialists. We are not in the business of taking our time to examine and give guidance to customers with mechanical issues with their automobile for no charge. There are numerous times that Robinson Brothers Ford repairs vehicles with good will and to our direct financial detriment - we are also heavily committed to our community as primary major sponsors of St. Jude and the Baton Rouge Speech and Hearing Foundation in the battle against autism. We hope that you will reconsider your opinion of our dealership. Our direct mission statement is to take care of people, and while we may have failed to have you see the value of our company on your last visit, we do hope you will give us another opportunity to earn your business. Sincerely, Chris Savage General Sales Manager Robinson Brothers Ford
by robinsonford on 12/06/2010