Wray Ford
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Customer Reviews of Wray Ford
Review type:
2023 Ford Bronco Sport
by Henry E B on 05/08/2023
Everything was what I expected.
41 reviews
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Stop By Wray Ford for Your Service Needs
by Sharon Sulton on 04/15/2025I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to… my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.2023 Ford Bronco Sport
by Henry E B on 05/08/2023Everything was what I expected.Purchased a 2022 F-150 Lariat
by Dock Smith on 06/30/2022updated 07/19/2022I was very excited to get my new F-150 especially with all the supply issues in the country but Wray Ford come through for me, the salesman alone with all the other staff there was kind, helpful / knowledgable which was overall a very good… buying experience.Great service
by coburncorner on 08/28/2017Great service in the drive up oil change lane. No appointment needed, in and out in 30 minutes.Work Well Done
by chaplain1453 on 07/29/2016I had my oil changed and the 25,000 mile checkup/service. Several air filters were fairly clogged and the service writer brought them to me and showed them to me. I agreed they needed to be changed. Everything done, I was out in less… than 45 minutes. As always, all of your employees I came in contact with were pleasant, courteous and professional. You guys always do good work! Thanks!Greatest!
by richgun on 07/09/2016Purchased 2015 F150. Have service done regularly. Consistent great service and all employees helpful and professional.Had service when the check engine light was on.
by Valbaker61 on 07/04/2016Repaired the valve in the ecoboost system quickly.Great service and friendly knowledgeable staff
by Kmitchell160 on 06/02/2016updated 06/13/2016This was the second car I have bought from this dealership in the last 6 months. Karen Tynan sold me a 2016 Escape, and I just purchased the 2016 Focus for my son. The entire staff was knowledgeable and friendly.Wonderful Service Department
by debbiej84 on 05/19/2016Always get good service at Wray! They are quick and take care of the problem whether big or small.Airbag Recall
by tredway on 12/25/2015Airbag recall. The part arrived, they sent a card to set a service appointment, I made the appointment, went in and they installed the part. Fixed it right the first time.Fast service, lacking in the details
by Creole98 on 12/10/2015Fast service, however the tech that filled up the DEF tank overflowed it down the side of my truck and didn't clean it off. Also had so much oil dripping off my oil filter I thought it was leaking when I got home and saw it dripping in my… garage. Big Sexy was wrote in permanent marker on the bottom of oil filter.Great Great Great
by lawless1212 on 12/03/2015Larry was a FANTASTIC salesman, he answered any and all the questions I had. I will definitely be back and will definitely be recommending him to friends and family looking to make a purchase with Ford.Great Experience
by sophnick on 12/01/2015This was my first experience purchasing a car over the internet and Karen Tynan was extremely helpful. I already have one Ford Focus I purchased for my son and knew I wanted one for my daughter. Karen made the entire process easy and… ensured I had all the rebates and discounts for which I was eligible. She even contacted me after purchasing the car and found a rebate for which I was entitled. Great experience.Wray ford experience
by Cjones29 on 12/01/2015Service was top notch and very helpful will continue to give all my business to wray ford. Best experience I've had with buying a car. Made all the paperwork quick and easyExcellent Service - As Always
by Chaplain1453 on 11/17/2015I brought my edge in for its 10,000 mile service. The service writer was very helpful and kept me updated on progress. My service was completed quicker than I had expected. Thanks!Great Customer service
by Derbs71 on 10/20/2015updated 11/13/20152014 escape Love it. Took in for oil change and tire rotation. Ended up needing a recall fix and turn signal bulb. Had to get bulb from off site. Took awhile but the service rep kept me informed every step of the way. Very pleasant.Oil Change
by Patricia9594 on 10/21/2015updated 11/13/2015Ford Expedition. Service was great and the staff was courteous and helpful.sercice
by twittbrd5 on 10/23/2015updated 11/12/2015I had an oil change and tires change. The employees I came in contact were very nice and helpful.service not completed
by copeland9907 on 10/04/2015updated 11/09/2015Wray ford did not reset the oil service or the fuel filter service both these warning lights came on within 800 miles of the serviceRoutine oil change
by jjl1308 on 11/02/2015I went in for a routine oil change. Service tech pointed out a couple of areas that will soon need attention, but didn't try to pressure me into having it done right then and there.Oil change
by Tmtassin on 08/10/2015updated 10/21/2015The staff was very friendly and the service wait time was commendable. Will definitely return and recommend.
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