Customer Reviews of Leson Chevrolet
Review type:
WARNING: DO NOT BUY FROM LESON CHEVROLET
by Jirrico on 05/21/2024This place will rip you off! They initially tacked on suspicious fees that inflated my purchase from $14,000 to more than $35,000!! When I threatened to back out, the finance person magically found a financier that significantly reduced… that price by $13,000. But that’s not all—I started having issues with the Landrover I purchase from them 2 days later, then the mouldings started to fall off! When I asked the dealership to resolve these issues, I was told that there was nothing they could do and that I should file an insurance claim!!Worst Service Ever
by Val Jones on 12/22/2022Very disappointed in this dealership. One of the most dishonest, guileful dealerships I have come across. Sales manager Johnny Brumfield executed an underhanded auto sale. Basically, the finance company had all my information to begin the… purchase of a particular vehicle. I was in route to finish the process; however, the sales manager, being this deceptive individual which he has portrayed, sold the vehicle to another person with the knowledge that I was in route to the dealership which I was coming from a distance. Not only did he sell the vehicle, but he also waited until I drove the long distance through rain and traffic, only to find out once I arrived that they sold to someone else. Afterward, he had the audacity to ask me to wait there so he could see "IF" he could get someone to find another vehicle. This vehicle had just arrived from a long wait through transit. Think twice about doing business at this dealership, it's all about a dollar.Cannot fix the car
by Unappy customer on 01/02/2021Brought car in several times with same issue. They keep fixing parts but nothing is solving the problem. They have to call a support number yo see how to fix it and its still not fixed. Third time with same issue. They do not know how to… fix a carCustomer Service is horrible!
by Lo on 07/09/2018From waiting an inconsiderate amount of time for an oil change, things coming up missing from my vehicle to getting NO response to my concerns. This is what I have dealt with in the service department on more than one occasion. No wonder… they have such a high employee turn around rate.Too much hassle
by Girl1122 on 02/17/2018I traded a vehicle in on 12/20/17 and purchased a certified Yukon. Leson failed to send the payoff for the vehicle I traded in within the 10 day payoff timeframe... they even failed to payoff my vehicle within 30 days. Therefore a mark went… on my credit that I am having to jump through hoops to try to get removed. I have been unsuccessful so far. I even called Leson as soon as I found out the payoff hadnt been sent. It was well before 30 days and the payoff shouldve been sent. Leson has inefficienct employees and procedures that cost their customers!Our team has received this review and its been acknowledged.
We LOVE Lesson Cheverlot, such a friendly and great dealership!
by Rousselle7429 on 04/07/2017updated 04/18/2017Both Sales and the Service Department are absolutely great!! Such a helpful and friendly dealership. Definitely made our experience with the repairs to our vehicle painless.Great Experience!
by CalJones on 12/22/2016My preferred representative came in on his off day to assist me with my purchase. He answered all my questions thoroughly and made sure that I was satisfied with my purchase. He made me feel comfortable with the purchasing process, even… when it came to the financial part. The financial person was also very helpful in discussing all of my options with me and helping me come up with something that meets my financial needs. All persons in the dealership were helpful and courteous to myself and my family to ensure that we were all comfortable during our time there.Thank you for the feedback! We are happy to hear of your positive experience at Leson Chevrolet, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Horrible
by JohnCarver1983 on 03/11/2016This place is a joke, my whole experience was a total disaster, everyone there is very unprofessional and rude, I was pre approved and flew from Texas to buy the car I wanted, come to find out months later I wasn't really approved, the guy… that said I was quit and everyone else after that was rude and wouldn't even answer my calls, you people are honestly a joke, don't ever go there to even look at a carI am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
seat
by seat123 on 12/15/2015updated 01/08/2016I had a problem with a torn seat.Kam Bernard was very professional I seemed genuinely concerned because I was not happy about the problem.He took care of all of my needs and I got my truck back when he said I would.Hi and thank you for this great review! We're excited to hear that Kam took care of you! He is a great asset and we appreciate all he does. Thank you again and hope to see you soon. All the best, Tim Colson, Service Manager, timc@lesonchevy.com.
Lesson Chevy Dealership
by Shopraye on 11/20/2015updated 12/04/2015Extremely satisfied with the service, my advisor, the service team and the manager. All components of this department treat me with care and attention. I like the special treatment. That's why I am a Lesson Chevy regular client.Thank you for the great review. Please come visit us if you need anything else, be it service or sales. All the best, Tim Colson, Service Manager, timc@lesonchevy.com.
Best experience
by Tamigraig on 09/24/2015updated 11/09/2015Eric Kendrick was the best salesman that I have ever dealt with. Everyone there made us feel comfortable about purchasing our Tahoe.I sincerely thank you for going out of your way to write this review about Eric and Leson Chevrolet. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new Tahoe. If you have any further needs, please come back to see us. Also like / follow us on Facebook to stay connected with special events and deals. Regards, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
DS
by Newtruck123 on 10/03/2015updated 11/09/2015Gerald Lieteau was an excellent salesman and it was a pleasure to work with him. No pressure and no hard sales pitch. My concern is with the service department. I purchased a demo vehicle (Z71 LTZ) that was sold as a "new" vehicle; however… there was gum in the console and a dried coke spill in the rear floor mat. In addition, the oil light registered 26% of oil life remaining, which is not that big of a deal given the 24 month free service, but it is kind of annoying that when you spend $42k that you cannot drive more than 1000 miles before returning to a dealership to have your vehicle serviced.Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our SALES department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
LESON CHEVROLET Harvey Louisiana
by Gallery on 10/03/2015updated 11/04/20152nd Time Car Buyer (Challenging 1st time) 1st Time New Car Buyer The Leson Teams' emphasis remained on offering exceptional customer service from the friendly greeting we received on arrival, and going the extra mile thereon. Charlie… (Sales Manager) offered his office to explain the best options, as well as, what was available. Isis assisted us with friendly, customer-driven care from the test drive, til we drove the Cruze off the lot. She is truly an asset to your team!. Frank, our financial advisor, comforting, informative and professional during this delicate process. Offering his knowledge and expertise without reservation. Quality Customer Service....Exceptional Leson Chevrolet Team....Impressive Team effort to help each other......More Impressive, 1st Time New Car Buying Experience ...........PRICELESS!! We can't THANK Leson Chevrolet enough for making this car buying experience a pleasure. We are grateful for your professionalism, and for putting the customer first. There is only a suggestion: Offer a "Mini Class" for first time car buyers. The dedication the Leson Chevrolet Team expresses to their profession is rare in the car industry. EVERY car buyer deserves the quality customer service we received! Sincerely Ginger Clarke and Connor Clarke (Mother and Son)Ginger and Connor, it was a pleasure to read about your first buying experience working with Charlie, Isis and Frank. Congratulations on your new Cruze! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Great Experience
by Kbarthelemy on 09/15/2015updated 11/03/2015I had a great experience buying my first new vehicle. They made it very simple and did everything they could to put me in a vehicle.It was a pleasure to read about your first buying experience working with our team. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Best Sale Rep
by Shawanda on 09/05/2015updated 11/01/2015My experience at the dealership was awesome. It was pleasant work with y'all sales rep. It was wonderful to work with Mr.Eric Kendrick and helping me find the car that I like .Shawanda, Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Happy customer
by Jurna06 on 08/18/2015updated 10/22/2015Everyone was very helpful from the salesperson to finance they was very polite and answered all our questions we had and we left very happyI'm very greatful
by AmandaHolmes on 10/07/2015I wanted to cry when I pulled up there because my trailblazer Broke down in the parking lot there ..But I left with a smile and a relieved heart Thank you Tiger and Renea I Never thought I would have bought a Chevy I love it thanks.Amanda, thank you for taking the time to share your experience with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! I'm very happy to hear that Renea and Tiger were a great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Leson doing well by old Corvettes
by cmndrusnr on 07/29/2015You identified a problem that I needed to address; thanks! Exactly what I wanted to know. You're doing a great job, keep it up. Especially Jorge Rico - thanks!It's our pleasure to provide top quality service, and we're ecstatic to hear that your experience reflected this dedication! At Leson Chevrolet, we value our customers and we look forward to seeing you on your next visit. Also, be sure to stay connected with us on Facebook and Twitter. Best regards, Tim Colson, Service Manager, timc@lesonchevy.com.
Great services
by Julious on 05/31/2015updated 06/08/2015Your staff members were really professional and greatly apreciated.I was able to look for what I wanted without being hassled to buy anything.Once I decided on what I wanted it took me about an hour to purchase a brand new car.Thank you for writing this fantastic review, Julious. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have any further needs, do not hesitate to come back in for a visit. Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Satisfied
by Devarra on 04/26/2015updated 05/06/2015They did everything they said they were going to do. Dropped me off and picked me up when my car was ready.Devarra, thank you for the feedback! We are happy to hear of your positive experience at Leson Chevrolet, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Tim Colson, Service Manager, timc@lesonchevy.com
mr&mrs lanton haynes
by nero_haynes12 on 02/03/2015updated 02/17/2015This purchase was my 2nd vehicle purchase from you guys,,,the 1st time was execellent, and the 2nd time was over the top,,,I got the best deals both times,,,I would certainly recommend you guys to any and everyone I know that's wanting to… buy a vehicle. Special thanks to Bruce and the salesmen at leson ChevroletThank you for leaving us this great review. Congratulations on your purchase! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! We will be sure to pass along this great feedback to Bruce. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Best, Michael Brenner, GSM,mbrenner@lesonchevy.com, (504)-366-4381 ext. 1218
Chevrolet Silverado 1500
Chevrolet Suburban
Chevrolet Corvette
Chevrolet Silverado 2500HD
Leson Chevrolet is the oldest Chevy dealership in New Orleans. Our dealership has been serving the New Orleans metro area since 1931. Sales, service, commercial, whatever your needs might be, we are here to help, where Gretna meets Harvey on the Westbank. Right price, Right here. One Stop Shopping* Sales, Service, Parts, Collision Center, Vehicle Detailing, Commercial Trucks, and Parts Wholesale location.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Im sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. Id like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Luke Robbins, Business Development Manager, Desk: (504) 366-4381 EXT. 1104, lrobbins@lesonchevy.com
by lesonchevrolet on 07/24/2018