Gateway Ford
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Customer Reviews of Gateway Ford
Review type:
Great experience
by Shellih on 02/08/2025
Very personal experience
24 reviews
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Great experience
by Shellih on 02/08/2025Very personal experienceHi Shellih, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Great experience
by SMcarthur on 10/14/2024Overall a very good experience. Communicated extremely well. Went completely out of their way to find the exact truck I was looking for and had it delivered to the dealership within one day wonderful experience.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
F150
by Scottml on 09/27/2024Smooth easy purchaseHello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Over and Beyond on Warranty concern
by kwickham on 08/22/2017During a recent scheduled oil change. I had inquired about condensation build up in the tail light assembly. When I picked up my car. The service advisor told me that the body shop had looked at the issue and documented in photos and… submitted a warranty claim to Ford. The body shop called when approved and schedule an appointment to complete the work. Great Job!!!Gateway service
by bobbyc1948 on 03/09/2017updated 03/18/2017Service personnel were extremely polite, knowledgeable and efficient. I had an estimate from the body shop and an oil change/ tire rotation. I trust the service department to provide excellent service and I am always impressed.Juju
by JujuSally on 09/21/2016updated 10/02/201610. I am a 51 year old female and this was the best car buying experience I have ever had. Joe and his manager (I apologize I do not remember his name) worked with me after my car was flooded. Other dealerships did not negotiate and… refused to budge on their asking price. I felt those dealerships where taking advantage of a bad situation. If your looking for a car talk to Joe, great guy and he will treat you like family.Great Experience
by Bassil1214 on 05/04/2016Mr. Rock was incredibly helpful and not the stereotypical 'salesman'. I never thought I would be able to say that I really enjoyed my experience at a dealership but it is true. I appreciated that everything was black and white, written out… and presented clearly, and everyone was helpful rather than pushy. I will definitely be a return customer and I will be referring family and friends to this Gateway Ford.Great Service
by livelyda4154 on 04/29/2016Your staff is always very friendly and helpful. I bring my F150 there for all its service needs. My husband also brings his fusion there because the staff is always willing to explain what is wrong in great detail so you can understand all… of the charges. Keep up the good workRecall safety repair
by Melanied4 on 04/04/2016We had a recall on a safety issue with the 2004 Ranger. We were told it would take a couple of hours to do the repair and it was true to the word. My son was offered a vehicle to use while the truck was being repaired. He did not need it… but the offer was greatly appreciated.Service on my car
by cindybennett on 03/31/2016The were very polite and courteous. The did a very nice job and in the amount of time they told me it would be ready.My first oil change and tire rotation
by Gerald2015 on 01/07/2016I e-mailed my salesman, Danny Jones, asking him about bring my car in for service. He referred me to Ms. Christy for an appointment. I was told I did not need an appointment; just bring my car in between 7:00 AM and 4:30 PM any day. I… told her I will be there the next day. On my way to Gateway Ford, Mr. Allen called to tell me to bring my car in and they will do the oil change and tire rotation while I wait. When I arrived, Mr. Allen greeted me, took my car in and in about an hour and a half had the work done and I was on my way. Good job Gateway Ford. I appreciate all the coordination in getting my car in, having the work done and getting me back on the road again. GeraldExcellent Service
by bcortez5072 on 11/30/2015I have been a customer of Gateway Ford for quite a few years now. I always praise the service and parts department. The pride that is taken in their daily task is outstanding. They are all so friendly and quick to help when it comes to… taking care of my vehicles. 10 isn't high enough to rate Gateway Ford!!!!!!Great service
by Justin16Fusion on 11/22/2015updated 12/04/2015Rock Loving was very fast and on to of the sale. He also had a lot of good advice and do didn't feel pressured into buying something I couldn't afford. I will be returning to Gateway Ford.Excellent Service
by GRANDY1985 on 11/30/2015Christi and Mark always take great care of my vehicles. Gateway provides good service at a good price. Christy and Mark are knowledgeable and treat customers with respect and do all they can to make you feel comfortable. It's the only shop… I would take my vehicles to for service and my first stop for sales or collision repair.Great experience
by Jgoldie51196 on 11/10/2015updated 11/23/2015Very knowledgeable, attentive staff that was a pleasure to deal with. Never any pressure and I left feeling like I got a great truck at a great price. I'll definitely be doing business at Gateway again in the future.Awesome service and always provide the necessary information
by ronniem14317 on 11/20/2015I love gateway ford!!!!! The work done on my car makes it look brand new!!Customers: BEWARE!!!
by BurenHollis on 11/18/2015I bought my 1st new Ford from Gateway in 1985. I've bought all my new Fords (15) there since - 30 years. I've given fantastic reviews/surveys of their sales and service for all those years. I've influenced family members and many friends… and coworkers to also do business with Gateway. But the last several months, I (& my wife) have been treated rudely & unacceptably by this business!! We have had to get Ford Customer Care involved numerous times to get repairs completed. I'll relay our last 2 repairs to my wife's Mustang. Repair issue #1: My wife's car left her stranded on the side of a road several times (she is 66!). Gateway was repeatedly unable to find the cause. They eventually thought it was a specific part but did not want to replace it. Ford Customer Care pushed Gateway to replace the part & also agreed to only charge me 25% of the part's cost. Customer Care told me that every dealer has a pool of funds to be used in situations like this for their "prime" customers. Customer Care also confirmed that looking at our record of purchases with Gateway that we should have been considered a "prime" customer - but were not! When we got Customer Care involved, they called Gateway's Service Manager (Alan Wozniak) to find out what was going on with our car. He denied knowing that our car was even in their shop!!!! However, my wife had called him & he told her when to bring the car in and she did so, including showing him the car and giving him the keys. He knew her well from her previous visits there and the car is a bright yellow convertible - hard to miss!!! He flat out LIED to Customer Care & they now have documented this. The "forced" repair by Customer Care corrected the "leaving my wife on the road" issue. Customer Care gave us an extended warranty (Used Extra CARE) to help make up for the unacceptable manner in which Gateway (Wozniak) had treated us (specially my wife). Customer Care informed Wozniak of this action, so he would be aware of the additional warranty. Repair issue #2: Same Mustang as in #1 (my wife's car). My wife notice a "radiator type smell" inside the car's interior. My son & I checked and found water running from the water pump area. My wife took the car to Gateway and waited while they tried to determine to issue. They could not find any leak. A few weeks later we found the radiator water losing level. My wife took the car back to Gateway. Again they could not find an issue with the car. That was couple of months ago. My wife has repeatedly called the Service Manager (Alan Wozniak), trying to get the car back in the shop to be repaired. They agreed to furnish a "loaner" during the repairs. She continued to call and Wozniak, continued to say he'd have a "loaner" in a few days. He also told her to go rent a car! He told her to stop calling - saying he would call her. He has NEVER called. He also could not tell us what damage may be happening with the water disappearance - apparently into the engine, as it is not running onto the ground. On Thursday, 10/23/15, at 4:20 p.m., I called Ford Customer Service (Brian) seeking their help again. After documenting this info, Brian put me on hold and called Wozniak at Gateway. Brian switched back to me and said Wozniak was sorry but by early the next week (confirmed as meaning by 10/28 - midweek) that he should have a "loaner" and would call us. Brian also confirmed that there is no documentation at Gateway of either of the latest 2 repair attempts - no indication that our car was even there. Wozniak admitted that he had decided not to document these 2 service attempts. Brian has documented them in the Ford Customer Care case file. Well another LIE! He has not made contact with us yet! Yesterday, 11/16/15, at 4:35 pm., I called Customer Care (Cassandra). She confirmed that all documentation is in place and that Wozniak told Brian that he would have a "loaner" for us 2 weeks ago!!! She recommended we not use Gateway again! Additional info: First, the warranty granted us by Customer Care (& Wozniak knows about) covers car rental ($30/day) while our car is in the shop for a covered repair! So why did he tell my wife to rent a car when he should be aware of warranty coverage details - isn't he the Service Manager!!! Customer Care says Gateway should set up the rental vehicle and its cost will be paid directly to them through the warranty. And if he really wanted our car in the shop why has he been so discourteous - not 1 call to keep in touch or to tell us the "loaner" fell off the end of the Earth!!!! Secondly, Gateway's owner (Greg Waddell) passed my wife standing in the hall outside his office on one of her visits and he "snubbed" her - ignored her. He has always acknowledged her since 1985. He has borrowed one of our new Mustang convertibles to use in the Ponchatoula Strawberry Parade and attended our daughter's wedding! We call Ford Customer Care for help and now he's a "snob"! Lastly, CUSTOMERS BEWARE!!!!!!!!!!!!!! Buren & Bonnie Hollis+December 21st UPDATE: I emailed the CEO of Ford Motor Co. and he assigned Lynn from his Executive Offices to help. Dealers are independent so Ford has no control over them. After discussions with me and Gateway, she also recommended I use a different dealer. Gateway made an "offer" which I declined! To accept would usurp my right to free speech - WOW!! They would not schedule repair unless I removed negative reviews plus cancel a Better Business Bureau complaint!!! Holy cow - that is just UNAMERICAN!!! I replied that after a quality repair I would remove or update the reviews. No response from Gateway!! Lynn agreed that I have the right to free speech. She made an appointment with a different dealer and my car is in their shop being repaired. Water pump is being replaced - that is what I told Gateway was wrong on their 1st attempt to repair!!! This dealer also gave my wife a rental car when she took it in for repair!! Repair & rental car is covered by warranty!! Lynn had agreed to pay rental car fee if it was not covered. She also agreed to pat our $100 warranty deductible! Trying to make up for our unacceptable and UNAMERICAN treatment by Gateway!! We will never use or recommend Gateway again!!! This event will be reviewed by Ford when their dealership renewal comes up for renewal! After 30 years of unfaultering loyalty, Gateway treated us with disrespect, discourteously, untruthfully, unacceptable, unappreciative, UNAMERICAN attitude!!! So I say "CUSTOMERS BEWARE"!!!!!!!
Easy Riding !!!
by Freeflier7316 on 10/31/2015updated 11/09/2015Purchased a 2016 F-350 Lariat 4x4 dually, Sales and finance was very helpful and informative, they asked my needs and worked diligently to see that I was where I needed to be with price and payments................. 5 STAR Facility !!!!!Great Customer Care
by w0455512 on 10/05/2015Great, fast, friendly customer service. I was helped in a fast timely manner.AWESOME Personal & Services!!
by RonnieM14317 on 07/07/2015Mark did a wonderful job assisting me and ensuring everything I wanted done was done and things that needed to get done were.Good Job!
by sidst on 07/01/2015Service personnel were helpful, work was done quickly and charges were reasonable.
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About our dealership
Hi Shellih, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
by Stephanie Mavis on 02/11/2025