Koons Annapolis Toyota
Customer Reviews of Koons Annapolis Toyota
Review type:
Quick Response
Sleeping their way to poor customer service
by Mark Crowther on 04/01/2025Don’t waste your time with this dealership. They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of… management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detailMark, I'm sorry to hear about your frustrating experience. It sounds like we really dropped the ball on providing a smooth and attentive service for you. I assure you that this is not typical of our standards. Please feel free to reach out at your convenience if you'd like to discuss anything further or have any questions. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Quick Response
by Margaret on 02/20/2025updated 02/28/2025Timothy in sales responded to my online inquiry within 2 hours. Everyone else took 2 days! He guided us through the entire process start to finish!Margaret, we're delighted to hear that Timothy provided such prompt and thorough service at Koons Annapolis Toyota. Thanks for sharing your experience with us!
Quick Response
by Margaret on 02/20/2025Timothy in sales responded to my online inquiry within 2 hours. Everyone else took 2 days! He guided us through the entire process start to finish!Margaret, we're delighted to hear that Timothy provided such prompt and thorough service at Koons Annapolis Toyota. Thanks for sharing your experience with us!
Straightforwad & honest
by Louis Biondi on 02/03/2025The salesperson, the finance person, and the closer were all friendly and courteous. All went out of their way to carefully explain every aspect of the sale and accompanying paper work. The extended warranty they offered was amazingly… comprehensive for a very reasonable cost. Would definitely recommend this dealership.Louis, thank you for the recommendation! We're delighted to hear that our team at Koons Annapolis Toyota provided such a thorough and friendly experience. Enjoy your new purchase!
Bait and switch with incorrect price at the website and service center.
by Raghu on 12/21/2024Just sharing my service experience this morning. Made an appointment on koons website for service for oi and filter change. The estimate was $68. I went to the service center and the asst service manager said it's going to cost $160. I told… all i need is oil and filter change he said it's $120. I told him that the at the time of appointment i was told/given a lower estimate. I asked him to pull up the the appointment details so he can check the price. He said he couldn't and asked me to show the price. I told him i didn't not save and didn't know i had to. I offered to show the price when you make an appointment on their website - he was not interested. I'm not sure why he quoted me a different, higher price than the appointment price. He said something about inflation - I'm not sure what's that got to do with anything as I'm asking them to do it for free just do it for the price the website quoted at the time of appointment. I just wasted my Saturday morning. This is poor service and maybe they don't care about customers or don't want my business. I'm not going back. If you are making an appointment please do take a screenshot of the price. Brining the customer to the center and quoting a higher price is not acceptable.Raghu, I'm sorry to hear about your frustrating experience with the service and the pricing confusion. We strive for transparency and it's disappointing that this wasn't reflected during your visit. Please reach out so we can address this issue directly and ensure a better experience in the future. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Fast Service
by Tanya on 11/24/2024Finished the work in record timeTanya, we are grateful for your review. Thank you from all of us at Koons Annapolis Toyota!
Toyota routine service
by Eben on 11/14/2024Joe Jeske of Koons Annapolis Toyota did an excellent work - very professional, very thorough. I would rate the service provided by Joe 5/5. Thanks.Eben, we're delighted to hear that Joe provided you with excellent service at Koons Annapolis Toyota. Thank you for the 5-star rating and your kind words!
Happy Customer
by Rosemary K on 09/26/2024I want to highlight the stellar customer service by Amanda Mitchell, Product Specialist. Amanda doesn't employ high pressure sales tactics. Amanda worked with me to find exactly what I specified as non-negotiables. She did her research and… found a way to get me what I wanted, which meant ordering from the plant. She kept me informed of the progress of the shipment, which arrived early. Amanda's customer service skills include flawless consulting (Peter Block's book), advocacy, active listening, and collaboration. Thank you Amanda!Rosemary, we're delighted to hear about your positive experience with Amanda at Koons Annapolis Toyota! It's wonderful that she provided such attentive and personalized service. Enjoy your new vehicle!
Great Service
by Nori on 06/19/2024Scott Myers, service assistant manager, is supportive, patient and knowledgeable. I felt the car was in good hands.Nori, we're delighted to hear that Scott provided such excellent service at Koons Annapolis Toyota. Thanks for sharing your experience!
Good experience
by John Doe on 06/18/2024Amiable salesmen, good serviceJohn, we are happy to hear you received excellent service at Koons Annapolis Toyota! Thanks for your business and five-star review. Enjoy your new ride!
Finally!
by PMG on 05/13/2024High demand vehicle...hybrid...required long lead time; however, inventory manager went above and beyond to find what we wanted. Automatic dealership markup above MSRP, non negotiable; required credit check even with pre approved loan;… Josann was a great sales person, Finance Director as well as Finance Manager were amazing to work with and made our delivery seamless.We appreciate your feedback and are glad to know our team at Koons Annapolis Toyota was able to assist you in finding the hybrid vehicle you wanted. We're also happy that Josann, along with our Finance Director and Manager, made your delivery seamless. Thanks for choosing us!
Driving away happy!
by C Nguyen on 03/01/2024Josann Edwards did a wonderful job working with us to purchase our new Toyota. Unlike most dealership representatives, she did not pressure us at all throughout the process. Josann was knowledgeable and respectful.We're glad to know that Josann provided a pressure-free and knowledgeable service during your visit at Koons Annapolis Toyota. Thanks for choosing us for your new Toyota purchase!
Great job
by Ts on 02/29/2024Scott got me in and out on time.We're thrilled to hear Scott delivered timely service! Thanks for working with us at Koons Annapolis Toyota.
Great test drive with Garret Jackson
by Pamela J on 02/07/2024I test drove a Toyota Rav 4 with Product Specialist, Garret Jackson. Garret was friendly and knowledgable. No pressure. He also had nerves of steel when I backed the brand new SUV into a space between two other brand new SUVs! If you are… in the market for a new Toyota, ask for Garret.Pamela, it's great to know that Garret was able to assist you during your test drive at Koons Annapolis Toyota. We're glad his expertise and calm demeanor added value to your experience. Thanks for recommending us!
Do not buy a used car without having a mechanic inspect first!!
by Becky Hofmann on 12/22/2023Here is a letter I wrote to the dealership on 12.11.23, after we purchased a used car, that needed around 5,000.00 worth of repairs that Toyota would not cover even though I purchased the extended warranty for 3,000.00. I was told the car… had been inspected and that they could not sell to me if it had passed Maryland State Inspection and that the damage had to be due to a recent accident, which just was not true. To date I still have not received a response. I want to add that our salesperson, Chris Zook was amazing. I am writing regarding the 2019 Nissan Sentra that we purchased from Koons Toyota on 10.12.23. Per our conversation on Saturday, December 9, 2023, we discussed the problems that have surfaced since buying the car less than 60 days ago. We started by taking the car to our local shop in Centreville for what we thought would be an alignment on 12.1.23, but were told that we had 2 bent tie rods. We called Toyota on 12.2.23 to see if the extended warranty would cover the repairs and Toyota said we needed to bring the vehicle to them for inspection of the problem because they needed to evaluate for themselves since we had the extended warranty. Later that same day, Toyota told us we had to come back to Annapolis and take the car to Nissan so they could inspect, since the extended warranty was through Nissan. Upon inspection by Nissan, they noted serious repairs are needed and that the car should never have passed inspection. Toyota has determined they are not liable for repairs since it passed the Maryland State Inspection and that I will have to pay for the repairs on my own. Toyota offered no help whatsoever. During our conversation you questioned a few things listed below and I am not sure what these questions had to do with the issue at hand, but I wanted to note the details of our conversation and further clarification from me. • You stated that we could have had a recent accident, that we may have not reported to our insurance company that caused this damage, which is not correct. If there had been an accident, I would have reported the accident to our insurance company and had the car repaired. Consequentially, I am sure that if another party were involved in an accident with us, they would have reported it and asked for our insurance. • You thought it was odd that we had put 1500 miles on the car since we purchased. My daughter commutes to Towson twice a week and round trip is about 150 miles, times 8 trips are 1200 miles and the extra 300 was from driving to class, visiting friends on the weekend etc. • You thought it was odd that we had not reported this sooner. My daughter mentioned this to us about 3 or 4 weeks ago and we thought she was making a fuss about nothing. She finally decided to have it checked out, as the problem continued, and this is when our local shop told us about the bent tie rods. According to Carfax it looks like the Nissan was purchased at auction. If that is true, please send me a copy of the sales receipt. I would also like a copy of the inspection report. You can send both copies to this email address. I am also looking for copies of everything I signed electronically with Mr. Cypress. I have copied him on the email. I have also copied our sales representative, Chris Zook, to make him aware of the situation. Koons Toyota has been around as long as I can remember. Me and my family (5 generations) were born and raised in Annapolis, and we are astonished by this outcome. Selling a car with these types of damages could have ended tragically for my daughter and I’m thankful that nothing serious happened. Thank you for your time.Becky, I am sorry to see this review. The vehicle passed Maryland State Inspection (MSI), and there were no concerns when you test-drove and purchased the vehicle. A copy of the MSI you requested was emailed to your work email when you sent the letter (please check your spam). We do apologize for the delay on the other paperwork. We will have the Finance Manager email you copies of everything you signed electronically. In the meantime, if you need it sooner, there is a copy of the paperwork on the USB given to you. Thank you.
Cross Country Car Care
by Traveling Tom on 11/18/2023Representative Scott Mudd took great care of us. He kept me informed every step during a difficult repair sequence and Koons techs were prompt The shuttle service was a lifesaver.We're glad to know that Scott and our team at Koons Annapolis Toyota were able to provide you with a positive experience during your repair process. It's great hearing how helpful the shuttle service was for you too! Thanks for sharing this feedback.
Oil Change and 19 point check
by Alex on 11/10/2023Excellent experience. I have used other dealers over 30 years and the service and facilities were top notch. Very well run facilityAlex, we're delighted to know you had an excellent experience at Koons Annapolis Toyota. We appreciate your recognition of our service and facilities! We hope to see you down the road for any of your future needs!
Great Toyota purchase experience!!
by Doug R on 11/05/2023Awesome experience. Amanda Mitchell could not have done anything more- she was helpful, quick to respond and thorough. We didn't want any surprises since we were traveling from 6 hours away and there were none. Thank you Amanda and Koons… Annapolis Toyota!!Doug, it's fantastic to know that Amanda and our team at Koons Annapolis Toyota made your experience a great one. We appreciate you making the journey to us! Safe travels in your new vehicle and thanks for choosing to do business with us!
Terrible service
by Brian on 10/26/2023If your vehicle is damaged while in service, or on the way being transported by Koons Toyota service members , please check your vehicle thoroughly. Because we had windshield damage on my wife’s Toyota sienna. We called right away when we… checked the vehicle over. We were told they would give us a call the next day by 10 AM. It’s unacceptable. I wanted a representative to come to the house and see the damage. When we called back to talk to the representative he said send him a picture and he would get back to us tomorrow morning. When my wife told me about this, I called back right away it had only been approximately 10 to 15 minutes after the first call. I spoke to a representative , they said the man was not available. He was not there. This is the third vehicle that we have bought from this company within the past two years in my family. I am definitely getting the word out to my friends and family that I’m not going back I would not consider buying another vehicle or getting service from this company.Thank you for taking the time to talk with me. I'm truly sorry to read about the damage that occurred while your vehicle was in our care. This is not the experience we aim for and it's clear we've let you down. I'm glad we were able to work things out. Please contact me if I can be of any further assistance. - Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Friendly employees
by Dee M on 10/19/2023I found the employees with whom I came contact to be pleasant and upbeat. Teresa H at the desk deserves a special 5* for her patience in clarifying my many questions.Dee, we're glad to know our team at Koons Annapolis Toyota was able to assist you and that Teresa stood out with her patient service! We appreciate your feedback and the 5-star rating!
Service with Scott Mudd
by Tracy Eachus on 09/21/2023I just wanted to write about how easy and informative my recent service visit was with Scott Mudd. My car was brought in for oil change and tire rotation but I expressed to Scott things I also wanted looked at. He kept me updated on my car… while it was there then was so helpful and informative about everything else. Printed out all the information I needed and also checked back in after visit. I highly recommend talking to him about your service needs and I will definitely be asking for him on my next visit. It was an easy , non stressful, informative visit . He genuinely values the customer and is great at what he does. Thank you for everything! Much appreciated Tracy EachusTracy, it's fantastic to know that Scott made your service visit at Koons Annapolis Toyota easy and informative. We appreciate the recommendation! See you on your next visit.
Margaret, we're delighted to hear that Timothy provided such prompt and thorough service at Koons Annapolis Toyota. Thanks for sharing your experience with us!
by Koons Annapolis Toyota on 02/20/2025