Customer Reviews of Annapolis Subaru
Review type:
Easy sale
by Burst24 on 12/06/2023
Awesome group of people , smooth process
57 reviews
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Completely disappointed
by Mary on 05/29/2024I regret to share my disappointment with the experience my 16-year-old daughter had at Subaru Annapolis. Despite diligently saving up and purchasing her car outright with cash, she was sold a vehicle with significant defects. Although the… dealership initially assured us they would address the issues, they have since failed to follow through and have ignored our attempts to contact them. These unresolved repairs not only jeopardize the car's emissions test but also come with an estimated cost exceeding $2500. Regrettably, based on our experience, I cannot recommend Subaru Annapolis to others.Tire replacement and routine service
by Satisfied on 12/26/2023They identified the problem, suggested a solution and performed all services quickly. Excellent workEasy sale
by Burst24 on 12/06/2023Awesome group of people , smooth process6 month service
by Quilterpat on 12/05/2023It was just a routine service-oil change and tire rotation, plus a check of the electronics. It was my first service on my new Outback. This new car, my first in 7 years, took some getting used to. Subaru has patiently, and repeatedly,… explained the new safety features. Most problems are user error.Annapolis Subaru Service: Top Notch!
by Y Williams on 11/16/2023As a 15 year Subaru owner, the last 4 of a new car I purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely recommend using them for your Subaru… service needs.$40 miscellany screw you charge!!!
by JPK on 11/02/2023Stay away from services there! !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service is, you will always see a $40 charge for; nothing tied to… anything that was used, if anything at all. Bet every bill has $40 charge on it, but no idea what was used. Take one paper towel, $40. One squirt of grease, $40. Wash your hands w/ soap, $40. Worst dealership that I have dealt with for service in the 15 years that I have owned my vehicle. Won't take my car there again!!!!Professional
by Brianism on 07/17/2023Very professional and courteous.Great experience!
by ronAscent on 06/13/2023Good selection of vehicles and our sales person was the best! She was very knowledgeable, patient and made our purchase a comfortable experience.Subaru regular service review
by Richard on 03/21/2023Service was excellent and getting in and out great. Good communication.Follow-through is excellent!
by Dbgreen on 11/28/2022The deal came with its hiccups as the car I originally put money down on came in as the wrong color, but they honored the entire deal and worked to gain my trust back. It is the first time that I have purchased a vehicle where they called… and messaged to check in on me to see if they could help after the deal was done. Excellent customer service!!Annapolis Subaru dealership
by JanetDa on 10/26/2022AS helped navigate me through the online build site and they don’t mark up their prices too much. Was able to buy the car I wanted and it’s a lovely vehicle.Outstanding Dealership
by NYChomey on 08/08/2022I make appointments for my service. They always do excellent work.Great service every time
by Dawn mvree on 06/20/2022Dropped off my car and I received a phone call that the service was complete and my car was ready for pick up.Service on my Subaru Outback
by LR, PhD on 03/30/2022Good service, a bit expensive.Great dealership!
by Camramajama on 03/14/2022Always easy and always a great deal!Routine Service - Oil Change
by Sabrina on 03/07/2022As always the service experience is professional, friendly and efficient.70k Mile service
by Bill KZ on 02/23/2022Service was performed well, although no up-front cost estimate was given. Admittedly, I didn't ask… One of those rare occasions when a normal service (checkup,engine & transaxel oil, valve cleaning) actually produced a quieter car.Annapolis Subaru Sales Department is 5 Star
by Row Alden on 02/16/2022I purchased a 2022 Subaru Outback, premium afte,r my Honda CRV was totaled in a head on collision (not due to my fault). I am completely happy with the Sales Dept (Ottie Jones), the Service Dept (Beth Ryan) at Annapolis Subaru. It is a… good, comprehensive dealership. I love the car, and the dealership was wonderful.Repair of wheel bearings
by Mobygolfer on 01/12/2022Great service at Annapolis Subaru they called me with a quote and checked with my extended warranty company and they covered it .Can’t complain
by Jeffrey on 01/12/2022I’ve taken my Outback to Annapolis Subaru since I’ve purchased it from them in 2017. They have done all the required service. They have been professional and responsive. What more can you ask for.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Impreza
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About our dealership
What sets us apart
For the last seven years, Annapolis Subaru has received the top award for customer service from Subaru. This award recognizes our Love Promise Community Commitment as well as our Love Promise Customer Commitment.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish