Customer Reviews of BMW of Annapolis
Review type:
BMW Meries convertible
manager at loner car decides to attack the picture on my credit card!
by M Dixon on 02/16/2025On Saturday February 15th, 2025, I arrived at Annapolis BMW to drop off my vehicle for service. Everything was fine until, it was time to deal with the blonde female with glasses, wearing a gray hooded sweatshirt, who claimed to be the… loner car manager. I provided her with the necessary documentation for the loner car process to be seamless, but for some reason she had a negative tone, and disposition when dealing with me. She tells me she doesn't like the way my credit card looks. It has a military aircraft on the front of it, for patriotism because I spent 20 years in the U.S. Air Force. My credit card is equipped with an RFID chip for tap to pay and magnetic strip for redundancy to payment options. Now let's be clear I'm not purchasing anything I'm in the process of providing this for a LONAR CAR! She continues her unprofessional approach towards me an says I need a card with raised numbers on it so she can it better and punch the numbers manually into her card reader! So do my global travel and preparation, I have a picture of my cards in case of theft or loss. So, I show her a picture of my card zoom in to help her discomfort. She still has a negative response towards me, by saying" you're lucky I'm the manager because no one else in my department would take your card." Now granted I use my card everyday around the world, I just returned from a European work trip. I ask her what is the issue? She says she doesn't have a card reader that she can use without physically punching the numbers in. Now I'm puzzled because I was just in the dealership on February 7th getting an oil change. I paid with the same card without any issues. So, in her frame of mind a BMW dealership with millions in inventory and sales and services being conducted daily. She is the only one who has to conduct a transaction in 2025 with secure credit cards with pin coded and tap capability for the main act of personal security...she has to punch a card in manually? this unprovoked attack on myself and the credit card I used at this dealership 8 days prior is disgusting, self-motivated and possibility of a personal Bias toward me. I have been coming to the dealership for 12 years and thousands of dollars in service revenue and several of my cars serviced here...but on this day I have to deal with this person who I have never had dealings before, now has a personal issue followed by aggression and attack on the picture on my credit card to deem it unacceptable. This dealership has an outstanding reputation for service excellence, and customer appreciation. But this individual thought her single handed actions would go unreported, and that her manager title can allow her to act in any way she feels without any ambiguity due to her manager title. This is a blackeye to a fine establishment, and very unprofessional treatment of me possibility to discourage either my continued service at Annapolis BMW, or I wouldn't have a voice as a consumer to shed light on this counterproductive behavior. Respectively, M.DixonThank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Eric Fischer Service Manager BMW and MINI of Annapolis Direct line- 443-603-0520 efischer@mybmwannapolis.com
Service
by Service on 06/06/2024Took care of my issues.Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Ms
by Christine on 06/06/2024Jane King, my service advisor is the best. I take the car to the dealership because I can always count on her to take of our needs.Hello Christine, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Jeremy is the best!
by G. Bell on 05/31/2024I went in to get the latest upgrade installed because it wouldn't install at home. Jeremy was so patient and showed me how the upgrades worked. I would definitely return.Hi, we're happy you found our staff Jeremy to be so supportive during your experience here at BMW of Annapolis. Please don't hesitate to reach out if there's anything additional we can do for you.
Front brake job
by Customer on 05/30/2024Service was very good, efficient and performed as expected.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Great Service
by C Young on 05/29/2024I had a great experience as always. My oil change was done in less than hour.We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
BMW Meries convertible
by Dandy2021 on 05/23/2024Good experience with salespeople and finance person. Very knowledgeable staff made the deal with no pressure put on me to buy.Congratulations on your new vehicle! We're thrilled to have delivered a good sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Coolant low
by Required on 05/08/2024We had a much better experience than in the past. This was closest dealer to where car died. I would use this dealers service again.It's good to hear that your recent experience at the dealership was better than previous ones. Being the closest dealer to where your car had an issue adds convenience, and it's great to know that you would consider using our service again.
Great Service
by Charniece08 on 04/27/2024Pleasant, efficient, fair pricing and no pressure to purchase additional services other than what I came for.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Complete Insult / both product and service
by rtarola on 04/27/2024My new BMW i4 died in the middle of a busy intersection in Washington DC. It would not move. After talking with BMW SoS I managed to restart it and drive it to BMW of Annapolis to be examined. The service rep said it could be a dozen… different things. Once examined it was determined to be a recall issue. I was told it would be ready on a Friday then on the next Monday and then finally on a Tuesday. When I arrived to pick it up I asked the service rep what was the problem. The answer “I don’t have a clue”. When I got to my car it was filled with trash including a paper coffee cup. It was the most insulting experience I have had with any vendor for a long time, let alone a vendor that charges premium rates for everything.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Routine Maintene
by JoeShmoe on 04/26/2024Hassle free - Notification of service came from the vehicle and BMW app. I was able to schedule service in the App for the next day. Arrived a little early but it was not an issue and was out the door in 90 minutes. Was expecting to wait… half a day. Pleasantly pleased. SA went over all the inspections and got me on my way.That sounds like a smooth and efficient experience! We're glad to hear that you found BMW of Annapolis' service hassle-free, with notifications and scheduling through the app making things convenient for you. It's great that you were able to get in and out in just 90 minutes, especially when you were expecting a longer wait. We're here to ensure your satisfaction and make your experience with us exceptional every time!
Best vehicle purchase experience I’ve ever had
by Rob1234 on 04/24/2024The sales operation at BMW Annapolis was Outstanding. Priofessinal, Knowledgeable and extremely helpful. From sales person to the Sales and Finance Manager they were all fantastic to work with. Thank you!!It's fantastic to hear about your outstanding experience with the sales operation at BMW of Annapolis! Our professionalism, knowledge, and helpfulness, from the salesperson to the Sales and Finance Manager, really made a positive impression on you. Thank you for choosing us!
Excellent service
by Notsure on 04/24/2024BMW of Annapolis provided excellent service when I took my car in for engine oil and brake fluid changes. Jane, the Service Agent, was very courteous, knowledgeable and thorough.We're delighted to hear about your positive experience at BMW of Annapolis! Our team takes great pride in providing excellent service, and we're thrilled that Jane, our Service Agent, took such good care of you. We're always here to assist you with any automotive needs you may have.
Got the exact car I wanted ...and it was EASY!
by Sofias Dad on 04/23/2024Jason helped me buy the car from NY by sending videos and details. It was like being there.Congratulations on your new vehicle! We're thrilled that Jason provided you with an easy sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
Vehicle Serviced
by Towanda on 04/20/2024Very friendly friendly service department and greets you with a smile and very upbeat. Let you know what service needs to be done and the price ahead of time. This dealership is the only one that has very welcoming waiting room and snacks… for you while you wait and beverages at no cost. They let me know how long it will be and my vehicle was read in that time. Also like when they offer coupons or discounts for the services. That makes me save some money and will keep coming back to BMW of Annapolis.It's wonderful to hear about your positive experience with our service department at BMW of Annapolis! We take pride in providing friendly and upbeat service, along with clear communication about services and pricing. We're glad you enjoyed our welcoming waiting room with complimentary snacks and beverages, as well as our timely service and cost-saving coupons. Your satisfaction and loyalty mean a lot to us, and we look forward to serving you again in the future. Thank you for choosing BMW of Annapolis!
This dealership is accommodating, friendly atmosphere, clean and appreciate the complimentary snacks and drinks.
Only thing is with prices rising everywhere I hoping that BMW of Annapolis can find a way to lower prices for maintenance things to the vehicle.
Annapolis BMW Service
by Happy12 on 04/11/2024I have been dealing with this service group for over 10 years and they are always outstanding. All the personnel know their jobs and they exemplify excellence.It's wonderful to hear about your longstanding positive experience with our service team! Consistency and excellence over a decade speak volumes about our dedication and professionalism. We're here to ensure your continued satisfaction!
Oil change/spark plugs/ and more
by Fisch01 on 04/10/2024Easy to make an appt. Great customer service and communication throughout the process. My x5 looked nice and clean after the work and the drive felt better too!!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Exceptional BMW Service
by Stefiam on 04/06/2024Had a leaking tire that had to be fixed immediately. Service advisor Nick was invite of things and I was in and out in an hour.It's great to hear that Service Advisor Nick was on top of things and helped you quickly with your leaking tire. Being in and out in just an hour is efficient service! Thank you for choosing us!
The best
by PamelaA on 03/18/2024Easy to make appointment through ap. Quick and complete serviceWe are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service
by FlyerRon on 03/14/2024Got car checked in quickly, got messages with progress reports and once complete. Very friendly service. Car was washed when picked up - 5 stars!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Never Disappoints
by NoBea93 on 02/28/2024Another thorny problem solved by BMW of Annapolis. Work was thorough and properly completed. Overall treatment at the dealership was excellent as always.It's great to hear that BMW of Annapolis was able to solve another thorny problem with thorough and proper work. Excellent overall treatment is essential, and we're pleased to know that your experience at the dealership was excellent, as always. Thank you for choosing us, and we look forward to continuing to provide excellent service for you in the future! Safe travels!
At BMW of Annapolis, we enjoy the challenge of meeting and exceeding your highest expectations, every time. We have a large selection of new BMW models, as well as quality used cars, trucks and SUVs. Visit or contact our Annapolis area auto dealership today and allow us to demonstrate our commitment to excellence!
We are eager to serve and standing by.Our knowledgeable and professionally trained staff makes the difference between just buying a new or used car, and buying a new or used car with a dedicated and friendly team behind it, ready to serve all your automotive needs. Take comfort in knowing our relationship with you doesn't end when you drive away in your new vehicle.
Looking for a certified, pre-owned, or used luxury car in Annapolis? We are the Annapolis used car dealership that has the large pre-owned vehicle selection you've been looking for. Whether it's a used car, SUV, van, or truck near Baltimore you want, BMW of Annapolis will work hard at getting you into it.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled to have delivered a good sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 05/24/2024