Customer Reviews of Mercedes-Benz of Annapolis
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Great Sales Consultant Darrell Gough at Mercedes-Benz of Annapolis
Great Sales Consultant Darrell Gough at Mercedes-Benz of Annapolis
by DK on 06/16/2024I recently had the pleasure of purchasing a 2024 E350 from Mercedes-Benz of Annapolis, and I can't say enough good things about my experience with Mr. Darrell Gough. From start to finish, he provided exceptional service, making the entire… process smooth and professional. First and foremost, Mr. Gough was incredibly knowledgeable about the car I was interested in. He took the time to understand my needs and preferences, providing insightful recommendations and detailed information about each option. It was clear that he had a deep understanding of Mercedes Benz, which instilled confidence in my decision-making process. Throughout the entire transaction, Mr. Gough was consistently professional and transparent. He clearly explained all aspects of the deal, including financing options and additional features, ensuring there were no surprises along the way. He kept me informed at every step, providing updates and promptly addressing any inquiries I had. Lastly, Mr. Gough is an exceptional sales consultant who truly prioritizes the customer's experience. His professionalism, expertise, and genuine care made my car-buying experience a positive and memorable one. I highly recommend Mr. Gough to anyone in the market for a Mercedes Benz. Thank you, Mr. Darrell Gough, for your outstanding service!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
The best Ever
by John Eckert on 04/25/2024After searching for a new car for two months I circled back to MB of Annapolis and sales consultant, Wayne Discus. This is my second purchase from MB of Annapolis. I can say without reservation that Wayne is the best sales person I’ve… worked with during over 40 yrs of car buying. Wayne is knowledgeable, professional, caring, and truly interested in helping you find the best car to meet your needs.John, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
The best Ever
by John Eckert on 04/25/2024After searching for a new car for two months I circled back to MB of Annapolis and sales consultant, Wayne Discus. This is my second purchase from MB of Annapolis. I can say without reservation that Wayne is the best sales person I’ve… worked with during over 40 yrs of car buying. Wayne is knowledgeable, professional, caring, and truly interested in helping you find the best car to meet your needs.John, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
They know their cars!
by Atlanta traveler on 03/30/2024Wayne Discus was super helpful and went above and beyond. He showed me what every button in my car does and explained every feature! He was very kind and respectful.Hi Atlanta, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!
Mia is amazing! Big personality, no pressure sales, classy and prof
by Mel on 02/11/2024Professional, courteous, caringHello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Amazing experience with Mia Castle!
by Stephanie on 12/17/2023Amazing experience with our sales person, Mia Castle! She was extremely professional, thorough, amazing communication, and went above and beyond to get us all the information needed and made sure we had all our ducks in a row prior to going… in person! The entire experience was extremely positive. She also worked very hard in getting us an amazing price for the vehicle we wanted to purchase. Couldn’t recommend her more! Thank you so much!Hi Stephanie, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!
Fabulous and Friendly!
by Lindsay B on 07/03/2022This was one of the best dealership experiences we have ever had. Even though we knew we weren't buying one of the most expensive cars, we were treated like we were. There was ZERO pressure, no rush, the entire staff was friendly (unlike… competitors who acted so prestigious and as though we were beneath them). After the first test drive, I said I wanted to go home and research, and Jeff actually encouraged this and told us sites to make sure we read competitors' information too! When I came back the next day, he asked if I researched and what other questions he could answer. Jeff S. (and staff) truly sealed the deal for us by treating us with respect, patience, and honesty. Thank you, Mercedes-Benz of Annapolis for making us feel special and excited about our new and first Mercedes-Benz purchase!Hi Lindsay, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
An absolute disgrace for the Mercedes brand!!!
by Elena Zheltikova on 02/10/2022The employees of this car dealership are absolutely not qualified and do not deserve to work with the Mercedes brand!!! This is the most disgusting experience. If you want your questions not to be answered, you were lied about the condition… of the car taking advantage of the fact that you live far away, you should contact Darnell Browers, not a single answer to the question, not a single piece of advice!!! And even when we arrived, we were constantly lied to. The transaction took place 2 months ago, and now in the end it turns out that the car has problems with paperwork and registration! The official Mercedes salon sells cars that have problems with documents and they tell about it after 2 months! For two months they proved that everything was fine and we were about to get our license plate and registration for the car. And as a result, now everything can drag on for several months! This is a deception of people. These people need to sell fish on the market at most, but not premium-level cars! Shame on Mercedes that such a cool brand is represented by people who cannot check the legal purity of the car! They can't tell you anything about the car! And the saddest thing is that no one from the management of the car dealership is even trying to solve this problem. Because they don't care! They got the money and they are happy! No guys, you can't do that!!!Elena, We take all customer concerns seriously and apologize if you were inconvenienced in any way. Thank you for speaking with our General Sales Manager, Mike Herron, regarding your concerns. Our staff is doing everything we can do in order to get the vehicle tagged in New York. If we can be of any assistance, please feel free to reach out to Mike at 443-875-0473 or mherron@mileone.com.
Best experience at a dealership!
by Stefanie Johnson on 07/23/2021We just bought a Mercedes GLE and can’t say enough about our experience! By far the easiest, no pressure buying experience. Make an appt with Chris Perkins! He took his time with us and was so helpful. Asher was the manager that also helped… us and we actually had a great time during the purchase while still getting a great deal and no haggling. Highly recommend!!!Better service at Walmart
by Steven on 03/08/2021I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in… Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD.Thank you for taking the time to let us know about your experience. We apologize for the bad experience and the inconvenience we caused you. If you would like to discuss your concerns further, please feel free to reach out to our Service Director, Rodd Bowman at 443-875-0300 or rbowman@mileone.com.
Our 6 star experience
by Jess and Susan on 01/03/2021Casey Duffy made us feel as positive about the buying experience as about the car. He is skilled in combining his knowledge with understated professionalism that easily earns customer loyalty.In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!
Another Great Experience MB Annapolis
by Mike on 12/07/2020We just completed our second purchase of a Mercedes SUV from MB Annapolis, even though we live in Virginia. Excellent service from Casey in sales and super professional Larry in finance. Fair price and excellent treatment!Mike, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
An amazing experience
by Mercedes of Annapolis review on 09/26/2020My experience at Mercedes Benz Annapolis was amazing; In lieu of ongoing platitudes and accolades of which they are most deserving, I am simply going to note all the things they got right. Fist, initial point of contact and response was… quick, accurate and to the point. They communicated by my preferred method and I was immediately felt the "VIP" level of professionalism. Over the course of a few days, the administrative professional was beyond courteous and responsive. The title "receptionist" does not do the professional working their justice. Asher Chaudry was outstanding in connecting to a sale professional capable of guiding me through the selection process. That would be Brian Sturgeon, who was beyond professional, knowledgeable, responsive, and well-versed in making a connection with his clients. My Business Manager, Allen Belcher, was the best blend of a light touch and disarming demeaner with rapid-fire wit and acumen. What a great experience of walking through the purchase. They use leading edge technology throughout the almost paperless exchange which felt safe and secure. The two attendants that detailed my car and did some of the little things were fast, courteous, and friendly. It was nice to see them speaking highly of their work and proud of what they are doing. The final "hand-off" was a seamless and rewarding exchange. Hat's off to Mercedes of Annapolis!Hello, we're happy you found our staff to be so supportive. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Annapolis! We sincerely thank you for the positive review, and look forward to seeing you again soon! Take care!
Best Personal Buying Experience
by 2019 Mercedes Benz GLC 300 on 03/22/2020I saw the add online before the pics were posted and sent an inquiry. The very next morning Mr. Andy (Andrew Gallagher) had sent me an e-mail. Before I had time to answer Andrew called me. He was very friendly and personable right off the… bat. He asked if I was interested in coming in that day or the next, I said the next and he informed me he wouldn’t be there but someone else would be able to help me. I had liked the convo from jump and really wanted to meet with him so we set the appt. for that same day. I came down from Harford county which took about an hour. I went to another Mercedes dealer the day before but did not receive the help I needed. I was immediately greeted by everyone when coming in the door. Andrew came out and was so friendly and cheerful I immediately liked him in person as I had on the phone. We sat down and chatted for a while. He explained that the vehicle had just came in and was being serviced and I told him I was in no hurry. He was very informative and just a delight to sit and speak with. The vehicle finally came and we took a ride in it. I loved it right off the bat. I had test drove three others the day before and they didn’t feel anything like this one. Mr. Andy asked me what I thought and I told him how much I loved it. He was very patient and as we drove he explained a lot about the car and the features as well as the benefits of some of the more important ones for my driving needs. We got back to his office and he asked what was important to me and what I was looking for exactly. I explained what my priorities were and what I wanted to accomplish and my price range. We crunched numbers and finally came to a deal. He told me he would have it cleaned thoroughly and would personally see to the the little things I had pointed out in the next couple of days, again I was in no hurry. I came back the next day after talking with my fiancé and talked to Mr. Andy again with my specifications that both my fiancé and I felt comfortable with. We also spoke with the fiancé manager Dean and came to a final agreement; also a very pleasant experience. The overall energy and experience in this dealership was so pleasant, easy and actually fun that I would recommend it to all that I know that are in the market for a luxury car and awesome customer service. I moved to the GM next Larry and he was just as pleasant and friendly and a fellow Marine that I felt completely comfortable in doing business with them. My fiancé was completely satisfied with my purchase (he is the money man) said just talking to Mr. Andy over the phone he could tell he was a great guy. After all my paperwork was done, Mr. Andy took me outside walked me around the car, and then proceeded to show me all the functions of my care. I was extremely grateful for his patient and kind services. If you are looking for an easy going and pleasant buying experience Mr. Andy is your guy. I felt like we were old friends by the end of my transaction and as long he is there if and when I want to buy another care I wouldn’t go to anyone but him. Thank you Mr. Andy and Mercedes Benz of Annapolis. I absolutely love my car and my shopping experience with you.Hi! Congratulation on your new car and thank you for your great feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Andy will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Outstanding Service
by SageMom on 03/26/2018Our service advisor, Chuck Leyman takes excellent care of our cars. He is honest, and very knowledgeable about MB products. He is a good advocate for us when it comes to Warranty issues. We always feel that we are well informed on the… status of our car service, and that things are handled in a fair manner. Chuck makes sure that we are happy customers!Thank you for sharing your response to Chuck's outstanding customer service! Please don't hesitate to reach out to us if there's anything more we can do!
Great buying experience
by LyndaB70 on 11/29/2017Casey Duffy is the Best sales person ever. He actually makes car buying stress free and enjoyable. I cant say enough about his professionalism and his patience. I would highly recommend this dealership and Casey Duffy.Hello Lynda, Mercedes-Benz of Annapolis would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Casey Duffy and the team! Thank you again for your review.
Highly recommend!! Great service!
by Meganbtmp on 08/20/2017Raphael is absolutely amazing!! He really took care of all my needs while my vehicle was in the shop! Even made me a cup of coffee. He truly is wonderful advisor! Very honest and caring. Helped explain what I needed in terms I understood… instead of just highly technical terms many advisors I've gone to in the past that just try to use to make you think it's something you need to spend money. He made sure I knew what my money was going to and that it was worth it. Highly recommend him!! Will make sure I'm back to see him!Awesome buying experience
by Mikeprah on 08/05/2017I really enjoyed the courteous, professional service I received from Brian Sturgeon during my recent car purchase. Brian went the extra mile from start to finish to make the deal happen. I appreciate all the efforts he put in. Thanks,… buddy!Great Experience with Asher Chaudry!
by AngieHaube on 05/10/2017I didn't think I could afford a Mercedes for my 50th birthday, but my sales consultant, Asher Chaudry thought otherwise! Past credit woes made me reticent to even apply, but Asher showed respect and kindness in his dealings with me and… encouraged me to take the risk and apply. He sure knows his product and his company, because a few days later, I drove home in my brand new, beautiful GLA250! Happy birthday to me! Thank you, Asher, for treating me with respect and helping make my dreams come true. I happily and highly recommend you to all my friends. Your low-pressure, service-oriented approach to your clients is refreshing and very much appreciated! I'm a customer....and friend...for life!Hi Angie Mercedes-Benz of Annapolis and Asher would like to congratulate you on your new GLA250! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Angie and have a great day.
Superb Buying Experience
by Joliefleur on 05/06/2017I purchased a pre-owned Smart ForTwo Passion Cabriolet from Asher Chaudry. He was very enthusiastic and knowledgeable about the Smart brand. He spent time explaining all the features of my 'new' car and answered all of my questions about… safety, etc. In the end, I got the price I was looking for without having to suffer through the sales schtick. SERVICE is obviously paramount with Asher. After a full day working, he drove my car from MD to VA, dropped it off at my house, then took the metro home so I wouldn't have to pay extra to have the car shipped to me. As a retiree on a fixed income, I really appreciated that!! I'd recommend this dealership, and especially Asher Chaudry, to anyone looking to buy a quality car. I'd give him 10 stars if I could.Good morning! Mercedes Benz of Annapolis is delighted to hear that your car buying experience was a memorable one! We are also pleased that Asher was able to assist you with your new Smart For Two Passion Cabriolet purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
2017 AMG GLE43
by DLaheru on 02/18/2017I was looking for an AMG43 and Mike quickly found the one I wanted. very good selection.I think a fair price without a lot of haggling which is what I prefer. great service on the back end the service center is close by and is also first… class. this is the 5th car I have purchased from Annapolis since 2002Hello! Thank you for stopping in at Mercedes-Benz of Annapolis and for writing such a positive review. We love hearing from all of our customers, but a response like yours truly brightens our day. Please consider Mercedes-Benz of Annapolis for all of your vehicle needs, as we would love to work with you again soon!
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
by Andrew Newton on 06/18/2024