Customer Reviews of MINI of Annapolis
Review type:
Excellent
Quick annual inspection
by Ruth Ro on 06/04/2024Quick turnaround, even though they had to order some parts. They kept us informed of what was going on. We were perfectly satisfied.Hi Ruth, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Great service!
by Check Engine on 05/21/2024In and out quickly with my problem solved.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent
by Rachelj on 04/26/2024I could not have been happier with my whole experience. From the communication between Christian and I to the final signing of the paperwork. It was quick easy and it took place at a really nice establishment.Congratulations on your new vehicle! We're thrilled that Christian provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
Great
by Venbopy on 04/25/2024I was so happy with the attention I got from Christian.It's fantastic to hear that you had a great experience and that Christian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great Service Always
by MSCBerry on 04/22/2024MY Mini needed major repairs the Techs kept me informed during the entire processIt's great to hear that the technicians kept you informed during the major repairs your Mini needed. Clear communication throughout the process can make a difference in customer satisfaction. Thank you for your business!
Mini Countryman annual service
by Steve's_Mini on 04/15/2024Did scheduled oil change and brake service. It was done quickly and efficiently, with a good report on results of multi-point inspection. Service rep Bryan was professional and cordial.It's great to hear that your oil change and brake service went smoothly and efficiently! Providing a thorough multi-point inspection report is important to us, and we're glad you had a positive experience with Bryan's professionalism and courtesy.
Excellent Service Appointment
by W. Farrar on 04/09/2024It’s easy to schedule appointments online. The checkin was quite smooth. I appreciated the video and written reports as well as the text message that alerted me that my car was ready to be picked up.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
2022 mini cooper jcw
by Mymini1 on 04/03/2024Great experience working with salesman Very professional snd patient helping me find “my car”We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great
by Noname24 on 03/26/2024I was early they took me in and finished early wahooWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Extraordinary service
by Mini-mom on 02/27/2024Service Advisor goes above and beyond to keep my car in tip-top shape and me on the road safely.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Christian is fantastic!!
by Brandi D. on 02/23/2024Christian was phenomenal helping my mom and I purchase our new cars. He was polite and considerate. He was not pushy, we didn’t feel rushed into making a decision, he gave us space to look around and also very helpful answering our… questions. He did everything he could to make this a pleasant experience for us both and it exceeded expectations! I couldn’t speak more highly of him and our experience.We're thrilled to hear that Christian was phenomenal in helping you and your mom with the purchase of your new cars. It's wonderful that he was polite, considerate, and not pushy, providing you with the space and assistance you needed. We're pleased to know that he exceeded your expectations and made the experience pleasant for both of you. Thank you for sharing your positive feedback, and we look forward to serving you again in the future!
Mrs.
by Donnawell on 01/06/2024Excellent service. Answer all my questions. Always courteous and nice actitudThank you for the kind words! We are excited to hear that we were able to provide you with an excellent experience!
Buying Mini cooper countryman
by mmirheyd on 12/21/2023Christian the sales person was very patient and respectful and addressed all the questions.Congratulations on your new vehicle! We are thrilled that Christian provided you with a respectful sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Great experience with Mini of Annapolis
by Sharons on 12/20/2023Ayan Teel was extremely helpful with our purchase. Very knowledgeable and personable.he made our purchase very easy.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
2021 Mini Cooper S Convertible
by Love My Mini on 11/23/2023I purchased a 2021 Mini Cooper S from Mini of Annapolis. Christian Owens was the salesman that helped me through the entire purchasing process. Very professional & walked me thru the process since I live in Georgia & the dealership is… located in Maryland. Christian was helpful not only with the purchase but arranging the delivery transporter to deliver my car.It's great to hear about your positive experience with Christian at Mini of Annapolis, especially given the distance involved in the purchase! Buying a car remotely can be challenging, but Christian's professionalism and assistance throughout the process, including arranging the delivery transporter for your Mini Cooper, must have been incredibly helpful. Congratulations on your new MINI!
Quick service call.
by Minifan on 11/19/2023Quick service ona Saturday. I appreciate the efficiency. ThanksQuick service on a busy day like Saturday can be a game-changer! It's great that you had an efficient experience. Thank you for your business!
Oil change
by Michael on 11/13/2023Friendly personnel and competent serviceWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very efficient
by C.Jones on 11/08/2023Scheduled service was very efficient. No waiting and completed on time. Brian was very helpful in explaining what needed to be done and answering all of my questions. Very patient.Thank you for your kind words! We thank you for your business and look forward to your next visit!
2019 Mini Cooper Countryman S
by Calvinmtthws on 11/04/2023Check engine light issue was resolved after 2nd visit for same issue.Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your previous visit, but we are glad to hear that our service staff was able to resolve the issue to your satisfaction. Thank you for taking the time to share your review with us, and we hope to have the opportunity to assist you again in the future.
Worst customer service ever
by Vegan#1 on 11/04/2023Since moving here to Baltimore in May, the service guy is my first encounter with a rude, disrespectful, angry, customer-facing person. His behavior was stressful, unkind, opposite of friendly, lacking a smile of any kind, zero energy, zero… interaction, just cold mean stares. Argumentative, sarcastic refused to believe what BMW service guys told me, talked to me as if I was stupid an accused me of trying to get a free service, he was abrupt and when car was brought around had me wait another 25 to 30 min.,before rudely telling me it was done. No hi, bye, have a good day, nothing. Terrible person to have representing your company and customers. I am never going back to this location. Never. I got better treatment on the streets by a homeless person at least they used common courtesy. Disgusting. Ruined the rest of my day with his attitude and poor treatment. He definitely has issues.Superb service
by MarthaH on 10/26/2023Very fast and courteousWe are excited that we provided you with a superb service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
We build customer loyalty by greeting you promptly and listening to you when you tell us what you're looking for.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Christian provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024