Customer Reviews of MINI of Annapolis
Review type:
Excellent
Great place but expensive
by Wetlands on 04/29/2019I had my Mini Cooper serviced here. They're very professional and the place is beautiful, accommodating and comfortable. They made it really easy to get the service done and gave me a nice Mini loaner car... all great! However, the… repairs were expensive... almost $2000 for a diagnostic, rear brakes and a new water pump. I may use them again because of their knowledge of Minis, but I'll definitely shop around more to compare prices.Thank you for your feedback about your recent experience with service. I would like to use your case as a learning opportunity. Could you please contact me so I can learn more about your visit? Eric Fischer Service Manager 410.349.2560 efischer@mybmwannapolis.com
Best Service!!!
by Nichachan on 04/26/2019I purchased my first car here. Everyone was helpful and sweet. They gave best advices on everything even on insurance policy. Highly recommend this dealer. AMAZING SERVICE!Thank you Nichachan for your kind words! We thank you for your business and look forward to your next visit!
They did maintenance on my mini
by Tucker11786 on 04/20/2019I purchased a mini from carmax, I want a full look over my 2013 mini cooper countryman. They found some items that need fix. I was happy with the whole maintenance. And I will be bring my car here in the future.Thank you Tucker for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Mini Cooper S Purchase
by RCB2009 on 04/15/2019I worked with Mike Dawson, who was great! We talked several times via the phone before I made the journey from Pennsylvania to Maryland. We were discussing 2 cars. While I was on my way to the dealership, one of the cars was purchased by… another buyer. Mike called me right away to ensure I was still interested in the other car and to let me know what had happened. When I got there we test drove the car I ultimately purchased, reviewed the CarFax and talked numbers. Mike helped me in getting a great deal. Everything went super smoothly. Alexis did the paperwork and I was off to the races. Highly recommend!!!Thank you for your kind words for Mike! We are so glad he was able to provide you with a wonderful experience!
Great 1st Time Experience
by Millerm486 on 04/11/2019My sales member was great. He kept me informed of any issues with my vehicle and no pressure to move forward. Thank youThank you for your kind words for our salesperson! We're so glad he was able to provide you with a wonderful experience!
Excellent Service Department
by Lovekeywest on 03/29/2019Hands-down, Annapolis Mini Cooper service department is excellent. I do appreciate that the service manager is hands-on and is fully knowledgeable. My service today was flawless.Thank you for your kind words! It is always great to hear that we were able to make a customerâs experience truly exceptional! We thank you for your business and look forward to your next visit!
Exceptional experience
by Bermudezz on 03/26/2019I scheduled and oil and filter change for my newly-acquired, previously-owned Mini Cooper Paceman. My vehicle was received at the scheduled time and my service advisor, Cory, provided an explanation of the requested work. An inspection of… the vehicle revealed a worn belt, and I was given an estimate for that repair, which seemed reasonable. All of the work was completed in just under two hours, while I waited. My Paceman appeared to have been rinsed and vacuumed prior to it's returned to me, which was appreciated. I am thoroughly satisfied and will return for any future service needs.Thank you for your kind words for Cory and the rest of our team! We appreciate your business and look forward to your next visit!
Great service
by hmrtyme on 03/25/2019Love Mini of Annapolis. Great quick and friendly service.Thank you for your kind words! We're thrilled to hear that you had a fantastic and friendly experience!
Amazing Service
by KL12345 on 03/20/2019The scheduling staff was really helpful in accommodating my schedule and when I went in, Cory was friendly and knowledgeable. Everything was wonderful and they were quick and efficient.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Never trust this service department NEVER
by AuntPeanut on 03/14/2019I took my 2010 mini cooper that I purchased from an auction at a great price. Wanted to make sure everything was fine with it. Long story short they charged me $590 for oil change, vehicle check and the required service for the mileage.… They told me I needed a program FRM incorrect coding for $235, replace valve cover gasket for leak at $353.85, replace water pump found coolant leak at $781.84. I declined the additional recommendations. Took my car to mid Atlantic rover where I took my jaguar and they found NO ISSUES that needed to be fixed. Didn't even charge me to look at it. The FRM coding issue is a dealer fix but i will NOT use Mini of Annapolis. don't know if their deception was because I'm a woman or just greed but they lost my business or referrals.Thank you for your feedback about your recent service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fisher Service Manager efischer@mybmwannapolis.com
Fast service, friendly staff
by Mngill97 on 03/13/2019I took my car up for an oil change and a rear light malfunction. Upon further inspection of my vehicle, the staff noticed quite a few more things that needed attention. I got my tires replaced, rear light fixed, brake fluid replaced, and… brake pads/rotors replaced and had my car back at the end of the day. All services were very competitive and reasonable. Absolutely reccomend.Thank you for your kind words! It is always great to hear that we were able to make a customerâs experience truly exceptional! We thank you for your business and look forward to your next visit!
Not happy with service
by pisces5 on 03/12/2019Took vehicle in for oil change. Received report that all was good, but front tires show signs of wear. When I went to pick up car one of the front tires was flat. That's a far cry from showing wear. The tack said it may be an impact… bubble. Another far cry from showing wear. They said they fixed it and it's been fine since. Very suspicious of this service center. On another occasion my need brake service lights came on. As I had left the dealership only a week or so earlier I was surprised. When I called service about the brake service they said it was most likely a malfunction in the sensor the inspected the brakes the week prior. I took it in to get the sensor fixed and the brakes did need to be replaced. They let me drive on bad brakes telling me that had just inspected.Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fisher Service Manager efischer@mybmwannapolis.com
Efficient Service - car maintenance
by JessicaS on 03/06/2019I brought my mini in for an oil change and a problem with the ignition starter. I was promptly greeted by Cory. He documented my concerns and also recommended additional services based on the mileage. It is important to note that I haven't… received car maintenance in 3 years. I was back in my car and headed home within 2 hours of my initial check in. Thank you Cory and service staff.Thank you for your kind words! We're thrilled to have been able to help provide you with an excellent experience!
Mini Cooper Purchase
by Allicat17 on 03/06/2019Great customer service given to my mom and I! We ended up buying the cutest cooper! Very satisfied with how fast they serviced us and I would 10/10 recommend!Thank you, glad you had a great experience!
Good mechanics, bad cleaning
by claireschum on 03/05/2019The car feels great to drive now, mechanically it seems they did a great job. Only thing is the car was washed it seems but it looks like only half done. Windows were super dirty, and you could tell they attempted to vacuum but missed about… half the car. Very strange and disappointing. It's nice going to Mini Service center for the great work they do but part of the nice service includes a nicely done wash. This was not nicely done. Also I was quoted $842.97 and was charged a flat $849 and when I asked what was the extra 6 ish dollars the woman didn't know. Just curious as to why it was a different number than my quote.Thank you for bringing this to my attention. I apologize that your vehicle was not cleaned properly. I would like an opportunity to address your concerns and to earn your business, please contact me at 410.349.2560. I look forward to speaking with you. Eric Fischer Service Manager efischer@mybmwannapolis.com
Great service as always
by esa50601 on 02/25/2019Two pieces of advice for you: 1) donât buy a Mini, they suck! 2) if you ignored my first advice, at least come to this dealer for services, they make having a Mini bearable by being friendly, professional, and have fair near unbeatable… prices on parts.Thank you for your kind review! We don't quite agree with the first piece of advice, but can't help but agree with the second. We appreciate your business!
Service on 2009 Mini Cooper S
by sle1600 on 02/21/2019Professional, competent service! Corey was my service manager and I plan to ask for him from now on.Thank you! We appreciate your business!
Quick and thorough
by Miniac8608 on 02/08/2019Had a red warning indicator pop up, a rare occasion, but got it checked and found it was due to work done at non-Mini shop, so I'll go back to them and complain there! Only took 1 hour to diagnose and clear the fault.Glad to have been able to diagnose the issue and fix the issue! We are thrilled to have been able to provide you with a great experience!
Great experience
by jollybengali on 01/24/2010I was very jaded after my bad experience with Mini of Towson, but the Mini of Annapolis turned out to be very professional, polite and helpful. We needed a car that very same day but my wife and I couldn't decide exactly which Mini we… want. The sales folks were extremely patient and worked with us for 4/5 hours to help us find the Mini we both could love. Also, the sales people NOT pushy at all.Definitely Purchase Your Mini from Mini of Annapolis
by jfeeley331 on 05/20/2008After being ignored at another Mini dealership, we visited Mini of Annapolis and were immediately greeted by Mark (salesman) who asked what we were looking for. We told him a new Mini "S" with automatic transmission and that was our only… requirement. He got the keys for several of the Mini's and began showing them to us. He then explained that he had another appointment and did not want to keep us waiting and introduced us to another salesman (William) who sent us on a test drive and upon returning we picked out our color and purchased the car. This was approximtely 7:00 pm (the dealership closed at 8:00 pm). We were going to leave a deposit and come back the next day to pick-up the car but they suggested we go to dinner (and Mark even gave us an recommendation for a local restaurant) and the car would be ready to drive home that night. William spent extra time (even though it was well past their closing time) explaining the functions of every aspect of the Mini without once complaining about the late hour. If you are in the market for a Mini (or BMW), I would recommend you only go to this dealership, even if other dealerships are more conveniently located - it is well worth the trip.2008 Mini Cooper S Clubman
by lweinberg on 03/25/2008I was looking to purchase a loaded 2008 Mini Cooper S Clubman for my wife. Our local dealership in upstate NY was sold out of vehicles until July. Went on line and searched inventory of most of the east coast dealerships and located the… exact vehicle at Tate Mini. Two days later the salesman picked us up at the Baltimore Airport and we drove the car home. Excellent Salesman - Mark Mickley.
We build customer loyalty by greeting you promptly and listening to you when you tell us what you're looking for.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Christian provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024