Customer Reviews of Heritage Chrysler Jeep Dodge Ram Parkville
Review type:
Great Customer Service
Great Customer Service
by Daisha Wilson on 07/29/2024Heritage pre-owned had great customer service. I worked with Jeffery Webber on purchasing a 2021 Nissan Leaf. He was straightforward and no-nonsense. 10/10 recommended.Hello Daisha, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. Thanks for the recommendation, and have an amazing day!
Worst dealership ever
by Ted on 05/08/2021Tried to buy a new car here and have never been treated so poorly in 40 years of car buying. No respect for potential customers at allSuperb Buying Experience
by Dan on 12/29/2018Charles Miller made my buying experience a pleasure. This is my second vehicle purchased from him this year and I would highly recommend you reach out to him for your next vehicle.Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!
Nik Bratton was a Go-Getter!
by JAG_2017 on 08/22/2017I test drove five (5) vehicles before deciding - few people in my experience have taken that amount of time in one morning to make sure I am satisfied with my choice of vehicle! I have already recommended Heritage (& Nik Bratton) to an… acquaintance looking to buy a Jeep in the near future.Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Chrysler, Dodge, Jeep and RAM Parkville and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.
Best place to go.
by 3rdtimesacharm on 07/26/2017I have purchased three vehicles from Heritage Chrysler Dodge Ram Parkville. The reason I go back to this location is because of the salesman Richard Holmes who's professional educated and honest explaining any vehicle I'm interested in.… This gives me security in my purchase the process is always quick and painless. He's always willing to work with me no matter the circumstances and I appreciate him for that and that's why I will always recommend him to anyone and he's the only salesman I trust and the only one who'll get my business. He always puts me in the best position available to purchase what I want.Heritage wins!
by wallyharp on 03/27/2017I am so pleased with the car purchasing experience I had with Heritage Chrysler Dodge Jeep Ram in Parkville. My sales agent was Mr. Brian Perry. Very personable, very professional. Instant rapport and trust established. Mr. Perry went… out of his way to treat me like a gold star customer, and I appreciate that. I am delighted with my new car!Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Chrysler, Dodge, Jeep and RAM Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Superior Service!!!
by kbutts78 on 02/15/2017I went to Heritage Chrysler Jeep Dodge in search for a 2015 Ford Explorer after an accident I was involved in earlier this month. Rodger Shea, the Sales Consultant New Car Sales was by far the best sales person I've ever had. He made a very… emotional experience fluid and seamless. Mr. Shea truly made a priority my needs as a customer. Although I had came for a used 2015 Ford Explorer, I left the dealership with a brand new 2017 Jeep Patriot Sport FWD. Even after the sale was finalized, Mr. Shea followed up and reminded if I had any issues, concerns or questions, I could contact him via email or business/cell line. I also received continual email follow up from Brad Scammell. It's been a long time since I have experienced such QUALITY and professional service as this. I totally recommend Heritage Jeep Parkville to anyone who is looking to purchase a new vehicle.Greetings! Heritage Chrysler, Dodge, Jeep and RAM Parkville would like to congratulate you on your new 2017, Jeep Patriot! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Jeep as you settle in, please dont hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!
one of the best car-buying experiences i've had
by rscastro on 01/16/2017anyone buying a vehicle should have an experience like jeremy cooney gave me and my husband. i knew what vehicle i wanted to get and we knew that the best way to get a good deal was to show up at the dealership to show our commitment to… buying. jeremy greeted us as soon as we arrived. he was friendly and very knowledgeable of the vehicle i wanted, the trim as well as package differences. we test-drove and allowed me to drive how i typically drive. he did not rush through showing us the features too when we got back to the dealership. typically, the worst part of car-buying is the price negotiation. but even this part was pretty painless. we were in the finance office with sarah herr in less than an hour since we sat down to talk about pricing. sarah herr presented to us all of our service package options and answered all questions we had. we were in and out of the finance office within about 20 minutes. after signing all our paperwork, jeremy cooney took more time to answer additional questions we had about the vehicle. overall, i would recommend mileone heritage parkville, especially jeremy cooney, to all my friends and family who would be needing a new vehicle.Good afternoon! Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. We appreciate your feedback and will be sure to share your encouraging thoughts with Jeremy and the team! If you should have any further questions or want a little more insight on your vehicle, please dont hesitate contact us! We would love to work with you again soon.
Heritage Chrysler Jeep Ram of Parkville is the best!
by Levster on 11/23/2016Mike Kydd is the best guy to sell you a car. You will love the experience - I have been to that dealership for years and it gets better every time. If you want a Jeep, Dodge, Chrysler or RAM truck this is THE place to go. They will treat… you like a family member and you will come back again and again. They are simply the very best in the Balto area. And Mike is simply the very best guy to deal with. Do not go anywhere else!Thank you Levster for taking the time to review us! Heritage Chrysler, Dodge, Jeep and RAM Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback and we will be sure to inform Mike Kydd and the rest of our team.
Great experience
by Ram1500sport on 11/23/2016Bought a ram 1500 from heritage dodge parkville. Great service by Brian Perry and the staff. If your in the market, see these people!Good afternoon. Our dealership would like to congratulate you on your new RAM 1500! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again and have a great day.
Help after the sale
by golfperfect on 09/21/2016I bought a 2015 Jeep Grand Cherokee Limited in September 2015. I called today to find out about whether I should renew Uconnect ( I find Uconnect totally confusing). I spoke to Jeff Webber in sales and he researched and provided all the… information I needed, even though he was not the salesman I originally bought the car from. So I'm giving a 5 star thank you shout out to Jeff!Good afternoon! Heritage Chrysler Dodge Jeep RAM Parkville would like to sincerely thank you for taking the time to review us. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Jeff and the team! Thank you again for your review.
Car deal can be easy when you're working with the right salesperson.
by eugenei on 07/04/2016While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable with, so I have visited most of the Jeep dealerships in the Baltimore area. Every single… time, a salesperson used a very aggressive selling tactics, ans was trying to pound me into a deal that he clearly aware I wont be happy with. I understand that sometimes, a salesperson needs to nudge a customer into making a purchase decision. But this doesn't mean shady sales tactics or aggressive behavior, because a bad salesperson can squeeze the fun out of what should be a joyful day for a car buyer. At some lots, dealers tried to use an old baiting and switching approach, when numbers previously agreed upon with a salesperson are somehow lost or forgotten by the dealerships manager. Although I didnt purchase a car upon my first visit to Heritage (Parkville) about a month ago, I have noticed that this place is different. When you're expecting to spend thousands of dollars, a good experience should be part of the deal, and I glad that people at Heritage know this. At my first visit, I was negotiating the price with Aaron Lenz, a pleasant, well-rounded salesman who used his time wisely and focuses on making my overall experience positive. When I have described my financing goal, Aaron and John Young (sales manager), have tried to reach an agreement in an easygoing, friendly manner. When they saw that I am not comfortable with their best offer at that time, they didnt try to use common aggressive dealer tricks like other salesmen, but simply shook my hand and said that their goal is see happy customers and that they dont want me to go for a deal that may be a burden for me. They promised that they will contact me if they will be able to meet my conditions and wished be good luck in shopping. Although we didnt reach an agreement that first time, I have realized that the overall experience you have at a dealership can make all the difference. A few weeks later, Aaron called me and asked if I have already purchased a car, and that if I am still shopping he will be able to sell me the car that I wanted at the price that I have set up at our first meeting. I drove back to the dealership and purchased the new 2016 Cherokee with the monthly payments, loan interest and length that I wanted. I understand that car dealers doing their jobs and for most, are not really your friends. But a car deal can be simple and easy when you're working with the right salesperson. And I would definitely recommend Aaron Lenz and John Young as people who will do everything to make you overall experience pleasant, even if you decide not to purchase a car.Hello, Heritage Chrysler Dodge Jeep RAM Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Aaron, John and the rest of the team! Thank you again for your review.
Best sales team around Baltimore!
by Jamie_13 on 05/02/2016We started going to Heritage back in 2010 with my husband's truck for repairs as we weren't happen with Thompson Dodge in North Point, so when it came time to buy a car, we went with our experience there. What can I say about our buying… experience? They have an awesome team there, we didn't buy just one car we bought 3 brand new vehicles in 2 weeks. Between Sarah Herr our salesperson to her boss, Brad Scammell, to Nancy in finance, we couldn't have been treated any better!! We went in telling them what we needed, were we needed to be and we walked out with 3. They made the process so easy and efficient that is why we came back. I have had the best experience of my life and will be referring everyone I know to this team as they are the best!!Fantastic
by joedriver18 on 03/12/2016Mr. Brad Scammell and Mr. Adam Wlodarczyk are a pleasure to deal with. Their knowledge, efficiency, and professionalism are outstanding, while maintaining a personal, down to earth rapport. I am thrilled with my new RAM from Heritage!… Thank you Brad & Adam!Good afternoon! Heritage Chrysler Dodge Jeep RAM Parkville would like to personally thank you for taking the time to write this extremely positive review. We encourage you to Like us on Facebook so you may catch our in-store specials. Thank you and be sure to visit us soon!
Perfection!!!
by Kidneman on 11/30/2015I dealt with Jordan Steinfelder throughout my sales process. I don't believe any car I ever purchased was this easy. We did the majority of the work over the phone. They prepped my vehicle and delivered it to my home that afternoon. I… signed a few papers, cut a check and we were done. Everyone, from the finance person to Sales Mgr. to salesman, was courteous, efficient with my time and a pleasure to deal with. I would highly recommend you see this dealership and specifically, Jordan. Their price came in the first time lower than my other offers. No haggling necessary, kind of took the fun out of it. LOLKidneman - Thank you for your encouraging review of Heritage Chrysler Dodge Jeep RAM Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Chrysler Dodge Jeep RAM Parkville.
In one word, my experience was EXCELLENT!
by stefaniewolfe on 05/27/2015In one word, my experience with Heritage Chrysler Dodge Jeep RAM Parkville was EXCELLENT! Huge THANK YOU to Brad Scammell, Chad Edwards & Hal Perez for their assistance and guidance. My husband and I were undecided as to which Jeep Grand… Cherokee trim level to purchase, and they knew everything about each trim inside out. That extended knowledge allowed Joel and I to make the best decision possible, on our own. Attentive, informative and genuine, these guys are truly the best in the business. Thank you a thousand times more! - SW & JWThank you for your earnest response Stefanie Wolfe. We appreciate your feedback and will be sure to share your encouraging thoughts with Brad Scammell, Chad Edwards, Hal Perez and the team! If you should have any further questions or want a little more insight on your new Jeep Grand Cherokee, please dont hesitate to contact us! We would love to work with you again soon. www.facebook.com/HeritageCJDRamParkville
Efficient, Easy, and Precise
by Aubrey897 on 04/20/2015Heritage Dealership has impeccable customer service and makes sure to best fit your needs with the car you are looking for. They offer a wide selection of cars and are one of the first to get new releases and vehicles when they first come… out. Our car salesman Shawn Jeffries made our purchase easy and made sure to be up front and honest about all prices and functions of the vehicles we were considering buying. He was able to get us the prices we needed while also being a delight to work with. Heritage is one of the best car dealership we've ever been to and we highly recommend this being your first choice when looking to buy a vehicle of any sort.Hello Aubrey897, Heritage Chrysler Jeep Dodge RAM Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Shawn and the team! Thank you again for your review.
LIES LIES LIES
by DBOZ on 04/14/2015Horrible/terrible truck buying experience. The salesman and two sales managers promised me dealer cost for two add-on items when I agreed to purchased a certified used truck from Heritage Dodge in Parkville Maryland. They quoted me a… price and we worked it into the sale of the truck. The items were supposed to be installed within 3 days. The sales manager, Woody, the salesman, Buddy, and another sales manager (forget his name) all guaranteed that it would be done in 3 days. So, fast forward two and a half weeks later, the items get installed and they damage my truck by dinging the edge of the passenger door, they leave oil hand prints on the interior of ceiling and visors of my truck, they left so much rubbing compound on the exterior of the truck it was literally dripping off and chunks were left in-between body panels. The sales manager,Woody, was shown the terrible condition of my "Certified" used truck and he said it was "embarrassing." With the troubles thus far, I thought I should look into what they charged me for the install and the parts that were to be at dealer cost. I called their service department and gave them the year make and model of my truck and I was quoted the SAME EXACT PRICE as the "dealer cost" I was promised during the sale (the quote having been provided by Saales/Service Director Matt and Service advisors, Mike and Don. I spoke to the salesman again,Buddy, he said that it was most certainly supposed to be dealer cost but that it was out of his hands, and only a manager could help. I then spoke to the general manager, Hale, who was short and dismissive about my experience thus far. He didn't care to be bothered and after explaining the long drawn out fraud and terrible experience thus far, he offered me $100 reimbursement for the mishap...lie. It was off putting and hurtful, the way he just dismissed this basic theft of $500 from a customer. This is terrible and fraudulent and this dealership has taken advantage of an honest customer. In the end, my truck was done nearly three weeks after it was supposed to be, it was damaged (they banged the dent out of my door they caused but it is not perfect), and I paid twice what I should have paid for what was promised by two service managers and a salesman for add-ons. Terrible experience all together. Fraudulent and offensive.les/Service Director Matt and Service advisors, Mike and Don. I spoke to the salesman again,Buddy, he said that it was most certainly supposed to be dealer cost but that it was out of his hands, and only a manager could help. I then spoke to the general manager, Hale, who was short and dismissive about my experience thus far. He didn't care to be bothered and after explaining the long drawn out fraud and terrible experience thus far, he offered me $100 reimbursement for the mishap...lie. It was off putting and hurtful, the way he just dismissed this basic theft of $500 from a customer. This is terrible and fraudulent and this dealership has taken advantage of an honest customer. In the end, my truck was done nearly three weeks after it was supposed to be, it was damaged (they banged the dent out of my door they caused but it is not perfect), and I paid twice what I should have paid for what was promised by two service managers and a salesman for add-ons. Terrible experience all together. Fraudulent and offensive.Thank you for your feedback. As when we spoke, the price of the accessories and installation that was charged was the same cost that our new or pre-owned departments pay when having those same items installed. I did offer a goodwill rebate of 10% which is being processed and youll receive shortly. If you have additional questions or concerns, please do not hesitate to reach out to me at the contact information below. Thank you. Sincerely, Hal Perez, General Manager Heritage Chrysler Jeep Dodge and Ram Direct Line: 410-663-7210 hperez@mileone.com
New 2015 VW Golf!!
by saffron817 on 04/09/2015I dealt with the sales representative David Gula. He was professional and very down to Earth. He got me a great deal on the car I wanted, even though I was upside down in my lease. Would shop with this dealership the next time I buy a… Volkswagen!!Heritage Chrysler Jeep Dodge Ram Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Volkswagen. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
id rather have my old car back
by britneyfan911 on 01/30/2015ALSO, i clearly asked before buying this car if i could view text messages and if my album artwork on my iphone would show up on the screen, and i was told YES! come to find out this system isnt formatted to do so! also this car should have… came with the premium carpets inside and i was wondering yesterday why my feet were sliding everywhere-well i had cheap carpets that dont even fit the car! i was lied to just to buy this car! i regret ever coming here. if they arent willing to give me back my old car i atleast would like everything they told me the car would do to do! also every little bump i run over it sounds like the car is falling apart! wtf, i miss my [non-permissible content removed] sentra!!!Hi britneyfan911, Thank you for giving me the opportunity to address your concerns personally. Im glad we were able to redo your transaction on a brand new 2015 Dart at terms that were favorable to you. Based on our meeting the night you took delivery of your new Dart, Im confident you are satisfied with the outcome. Please feel free to contact me with any future concerns at the information below. Sincerely, Hal Perez General Manager Heritage Chrysler Jeep Dodge and Ram Heritage Volkswagen Heritage Pre-Owned 9219 Harford Rd Baltimore, MD 21234 Direct Line 410-663-7210 Extension 24300
Great Dealership
by towsonres on 12/30/2014I can not say enough good things about this dealership. My salesman Chad was knowledgeable and a great personality. I had numerous troubles with my new Jeep (no fault of the dealership) and they made it right by swapping out the vehicle… with a new one. They stand behind their product and will make every effort to ensure their customers are happy. This effort did not stop with the sales department. It was the GM Hal Perez and the service department. Though, I have not been happy with the quality of the product, the quality of the dealership is top notch.Heritage Chrysler Jeep Dodge Ram Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Chad was able to assist you with your new Jeep purchase. As you settle in to your new vehicle not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello Daisha, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 07/31/2024