Customer Reviews of Heritage Mazda Catonsville
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Tricia was the best!!!!
by Jessica S on 03/28/2025
Great buying experience. Tricia was my sales rep and she promptly responded to multiple inquiries I had prior to my appointment. She was patient while I test drove two models to figure out what I really wanted and she worked hard to get me… a great out the door price!!! Excellent experience!
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Tricia was the best!!!!
by Jessica S on 03/28/2025Great buying experience. Tricia was my sales rep and she promptly responded to multiple inquiries I had prior to my appointment. She was patient while I test drove two models to figure out what I really wanted and she worked hard to get me… a great out the door price!!! Excellent experience!Hi Jessica, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Quality and Efficient Dealer
by Chris Pagliarini on 11/12/2024Went to Heritage after my car got hit and needed a new one. Sent an info request and Brooke immediately responded. They were knowledgeable, relatable, and helpful. I never felt pressured or obligated to do anything. Buying a car can be… stressful and Brooke made the process as easy as possible. Everything was structured and organized and I am happy with my decision to go to Heritage.Hi Chris, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
by Dal on 10/18/2024The sales are very welcoming and warm-hearted. Enjoyed the experience! Sales is not pushy at all and is trustworthy in offering deals!Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Extremely friendly service
by John Doe on 05/11/2024Just bought a new CX-30 and was blown away by how friendly and professional the sales associate was. I never felt pressured and was helped along every step of the way. The never tried to upsell me and helped land me a great deal. 10/10… would recommendDisappointing
by P Butler on 04/10/2024Bottom line up front, I would not recommend and will never do business with Heritage Mazda or the Heritage Auto Group. Their culture is dismissive. We were going to buy a new Mazda from Heritage Mazda in fall of 2018. We were not treated… appropriately, delayed, misstating information and unwilling to work on a price. Ultimately purchased the vehicle at a competitor, they were willing to negotiate and treated us with respect. It took two hours to finance and drive off the lot with a new 2019 Mazda CX-5 in November 2018. Heritage Mazda, March 8, 2024, five hours to purchase a used 2016 Honda Civic vehicle in cash and still have unresolved issues one month later. One key, fob did not work. I purchased a replacement with promise of reimbursement. I have made multiple calls, emails texts and voice mail in the past month. No resolution as of Wednesday April 10, 2024. This is a system and personnel problem. Salesman Mohan Nirala, General Sales Manager Kevin Yi were the staff that we have associated with. You can decide if it is worth your time. Do you want to be respected and treated with integrity? This is not the dealer for that.Update: the reimbursement check was printed on April 3, 2024, mailed on April 8, 2024 and received on April 13, 2024.
First Mazda Owner
by Kristin on 03/29/2024Great and smooth experience buying my first car with Kevin & Jackie! Really appreciated the finance team members Adam & Gustavo and their expertise.Great deal on a great car
by Daniella C on 04/27/2023Great customer service on my leased vehicle. Everyone was very helpful and willing to negotiate. Thank you!Mazda 3 Carbon Edition
by Patrick on 10/08/2022I worked with Kalyan who helped me purchase a new Mazda 3. He was very attentive and knowledgeable on each question I had which made the process simple and straightforward. I enjoyed the experience and am very happy with my new car.Patient Listener
by Chesapeake Reader on 05/07/2022Jesse was a salesman who impressed me from the beginning. Took excellent notes, listened carefully, offered ideas, explained the features of the car we were interested in. He matched us well with the car we eventually purchased. I say… patient listener because it was about a 3-month process. We came back to a strong offer which included a trade-in. I recommend this dealership but be aware the extended warranty pitch is fast and furious. I did not enjoy that.All Good Except for Finance Manager Adam
by All Good Except for Adam on 12/03/2020Great Car, fair price, very clean, good salesman. But don't you dare tell FM Adam you decline add-on warranty and don't want to sit still for his ten minute spiel on all the coverages and advantages of their BS warranty. Adam will explode,… refuse to work further, abandon you in his office, and announce he is fetching someone else to finish his job. [non-permissible content removed].Thank you for sharing your feedback about your experience at Heritage Mazda Catonsville. We value all of our customers’ input and greatly appreciate your business. We sincerely apologize for the issues that occurred in our Finance Department, as this is not our way of doing business at any of our Heritage stores. We have reviewed your comments with our management team and staff to ensure this does not happen to another customer moving forward. We also appreciate you taking the time to speak with our General Manager, Mike McGuire, regarding the situation and were glad to immediately address your concerns in-stores. As discussed, if you have any further questions or future vehicle needs, Mike would be more than happy to help. He can be contact at mmcguire@mileone.com or 410.818.1182. Again, thank you for your feedback and valued business.
Toshia was amazing!!
by cdierschow on 11/21/2019updated 11/27/2019I flew all the way from Michigan because this dealership had the exact car I wanted. I picked up a Mazda CX-5 GT with a premium package. I wanted White so I made the trip for it. I had the best saleswoman! Toshia Gray was amazing! Not only… did she get this whole deal put together from another state but was beyond generous with my random questions and photos I wanted taken. She was professional and fun to sit and talk with with I got to the dealership to pick up my car. I would hands down recommend purchasing a used car from this dealership, and 100% you should work with Toshia!Great experience buying a used car
by L Dorsey on 10/20/2019Tosh was great to work with, I was able to set up appointment via email and she worked with me through the whole process. Thank you for a great experience!Great Price and Professional Staff
by QDF on 06/02/2019I was so impressed with the price of the car and the professionalism of the staff that I flew from Charleston, South Carolina to Catonsville, MD to purchase a pre-owned, very low mileage 2018 Subaru Outback. My salesperson Abbey and her… Sales Manager Carlos offered me a great deal on the car I found on line. They were very honest with me from the beginning; and there was zero pressure and no stress from start to finish. The only stress I had was the 10 1/2 hour drive home back to SC. I would highly recommend Heritage Subaru in Catonsville, MD. Q. D. FulmerExcellent Sales Consultant - Mr. Naz Islam
by NewFamilyMember on 03/02/2019I went to this dealership to inquire the 2019 VW Tiguan SE SUV, to replace my 2014 Mercedes Benz CLA250, and Mr. Islam asked what were my preferences, and I responded back to him exactly what I wanted. He showed me the specific vehicle in… the lot and we tested drove it briefly. The professionalism of this agent, and with the right price, I took my wife back to the VW dealership the next day and we bought the vehicle.Excellent Service for Sales
by SaiK on 12/30/2018The service provided by this dealer is the best in the class I have received ever. Specially Ahmad from the sales team was very helpful and awesome throughout the sales process. Without his help I wouldn't have the processed the deal.Great sales team
by Bobbymack10 on 06/25/2018I am thoroughly impressed with the sales team at Heritage Mazda Catonsville. Patrice was very professional and a pleasure to work with. I would highly recommend Heritage Mazda to friends/familyExcellent service by Patrice
by Saichaithanya on 06/23/2018Patrice helped me alot in explaining everything and she is good lady with lot of patience and sweetnessGreat staff and beautiful new location
by zoomkman on 06/06/2018We were looking at the CX-5, but the car did not end up working for our situation. Regardless, I had to leave this review because we were treated so well by the staff, especially our sales associate, Bradlee. I would definitely recommend… this location to anyone buying a Mazda.2018 CX5
by catbarf on 06/01/2018Just love the new facility....sales reps were very accommodating and helplful. This is why I keep going back to Heritage Mazda.Mazda CX5 - Patrice Clark
by ebasmajian on 05/31/2018Below is a description of my experience at Heritage Mazda Catonsville while leasing a CX-5 Grand Touring with Patrice Clark. No-pressure, didn't feel rushed Trustworthy She listened to me Quick and painless the dealership made the… process easy Quick and clear communication No games Final price was exactly as negotiated (no last-minute surprises) Professional and polite Attentive to customer's needs She went above & beyond locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.Honest & Reputable Dealership. Tosh is Terrific Salesperson.
by Lloyd18 on 04/30/2018I have dealt with Heritage Mazda for many years and multiple vehicles. They are always fair and friendly and make an effort to always treat customers right from sales to service. I bought another Mazda this week. The whole process went… great because I had a great sales person. Tosh Gray made sure everything went great. A big help finding the right car and getting a great deal.. When you're ready to shop Mazda, be sure to ask for Tosh at the Catonsville store. It will be a pleasure to do business.
About our dealership
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Jessica, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Nora Sutter on 04/01/2025