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Customer Reviews of Heritage Subaru Catonsville
Review type:
Great Purchase
by Faith on 08/01/2024
I had a great experience with Ezeckial Meeks! He was very knowledgeable and professional and made the entire process enjoyable. Even the general manager reached out to make sure everything went well and let me know I can come back anytime… if I need anything. I’m glad I chose this dealership to buy a car from!
47 reviews
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Awesome service center
by Ahmed A on 03/21/2025I bring my Subaru Outback here for service, and I couldn’t be more satisfied. Today, Sadari took the time to thoroughly explain the 30,000-mile service package, and I even received the 10% discount offered by the dealer. The service and… technicians are excellent, and the customer service is truly outstanding. Thank you, Sadari W., for the exceptional experience!Hi Ahmed, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great Purchase
by Faith on 08/01/2024I had a great experience with Ezeckial Meeks! He was very knowledgeable and professional and made the entire process enjoyable. Even the general manager reached out to make sure everything went well and let me know I can come back anytime… if I need anything. I’m glad I chose this dealership to buy a car from!Hi Faith, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fast and friendly service
by Theresa O on 10/23/2023Wonderful waiting area. Nice service advisors. I love going to heritage Subaru for car service.Hi Theresa, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Sadari is a lifesaver
by Ash on 08/15/2023Being a resident of the DMV area, I've had my fair share of car mishaps and service experiences that have left a lot to be desired. From a deer encounter to a string of unfortunate events with various service centers including Old Ox Auto's… accidental damage during a routine fix, and a small garage's careless losing of my key, it’s safe to say I've seen the highs and lows of auto repair. However, my recent experience with Heritage Subaru, specifically with Sadari, has unequivocally restored my faith in car service centers in the area. Picture this: the DC heat was at its peak, and I found myself with a broken AC and rear bearings. Given the surprises this month, including a rather hefty $1k outflow due to registration and accidentally hitting a deer, I was apprehensive about the impending costs. But I knew I could trust Sadari, my regular support person at Heritage, to make it feasible for me. So, I drove the hour to Ellicot City to assess the damage. I did have high costs - but despite the initial quote leaning towards the steeper side, Sadari, the star of Heritage Subaru, was there to help me with incredible customer service. She genuinely empathized with my situation, understood my budget constraints, and took the initiative to engage her manager to explore all avenues for affordability. And not just that - the original car mechanic I worked with didn't originally find an issue, but Sadari pressed to find the cause and discovered the Compressor needed replacing (and that was why it was so unreliable). Even with major repairs needed, the service was executed with impressive efficiency, all within the very day! An hour's drive to Heritage Subaru might seem daunting to many, but when you’re guaranteed service of Sadari’s caliber, it’s a small price to pay. My experience serves as a testament to Sadari's dedication and commitment to customers. She's what genuine customer service should be - and even though I'm a woman, she never takes advantage of my lack of car knowledge. Quite the opposite - I always feel extremely supported. I’m not only thankful but now more than ever, convinced to make Heritage Subaru my go-to for any car-related needs. Thanks to Sadari, I can now cruise through DC without the fear of melting in the summer heat. If you're looking for a service center that won't [non-permissible content removed] your car, look no further than Heritage Subaru. And while you're there, give a nod to Sadari. She's the real MVP!Ash, thank you for your kind review; we are happy to pass along your comments to Sadari here at Heritage Subaru Catonsville! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Subaru Catonsville!
Honest and Professional
by Ben P on 06/12/2023Minseok (My Sales Associate) was very professional and helpful throughout the entire process. He made sure I knew all the features and assisted transferring items from my old car to the new Ascent. The General Manager Kenny made sure I got… the vehicle I wanted and made sure the process went smooth.Hi Ben, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Bik was an amazing salesman!
by LEC on 05/03/2023He was very attentive to my needs. Highly recommended!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Service Dept. Failed!!!
by Lisa Lekich on 11/30/2021Be warned! Never purchase a certified pre-owned Subaru from this Dealer and NEVER bring your car in to be repaired by the Catonsville Subaru Service department. Service Director Dennis and Emil lie and when they take 8 weeks to correct… damage that they did to your car they will then lie again to Corp. Subaru. Not only was the issue never fixed, but they damaged my car! Do not bring any vehicle to this service dept. In addition red paint overspray on my silver Forester.5 Star car buying experience
by Chris Haven on 05/18/2021I generally dread visiting car dealerships when purchasing a new vehicle. However, I was very pleased with the car buying experience at Heritage Subaru Catonsville. I want to thank my sales associate, May Farris, for going above and beyond… to make the car purchase process as easy and effortless as possible.excellent experience
by gabe on 01/01/2019updated 01/08/2019excellent experience working with Cory and Phil. very professional, knowledgeable, hemand understanding. highly recommend tHappy Customer with 2019 Subaru Forester
by Trang on 12/31/2018updated 01/07/2019Didn't buy the one I came for, but happy with the purchase. Their internet price is very serious, it didn't take me long to make decision. Sale person, Abby Diallo, was so patient from finding the car and working out the deal with me. I… only had the 2019 Subaru Forester Sport for 3 days, already felt in love with it.Glad I Came Back
by Sales on 01/07/2019MUCH APPRECIATE TO YOU... I had a positive experience at Heritage Subaru of Catonsville. This is my 1st time purchasing a Subaru and a brand new car non-the-less. I was unsure what to expect. I had already visited a few other dealerships… and was uncomfortable with the experience; so I went back to Heritage Catonsville. Everyone I spoke with was very pleasant, quick to respond and super helpful. I was fortunate in having the opportunity to speak with the Director of Operations and the GM. They were all instrumental in making things work. A Hugh thanks to (William Hoyt) the Sale Consultant, for all his follow up, research and execution. I recommend visiting Heritage Subaru of Catonsville, if you want a good deal and great service. Much thanks and Appreciation to Mr. William Hoyt, (Sales Consultant), Ms. Ashley (Internet Sales Manager), Mr. Richard Hollander (GM), Mr. Kevin Engels (GSM) and Mr. Dan Matusza. GOD BLESS and Happy New Year...:0DAwful Service
by Luxor811 on 08/16/2018stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. Called finance department and was told that i will be contacted back about this issue, and… no call back. Called again finance department and once again, no one is returning my phone calls. I finally called the GM of the dealership and left him voicemail with a summary of the issue, and no response back. Unlike when i was in the market buying the car from them, i was getting phone calls, emails and text messages daily to make sure i bought the car. VERY POOR BUSINESS.Most polite salesman ever
by RFilm001 on 01/22/2018Just bought a 2018 Subaru Outaback 2.5i Limited from Yong Lee. It's the best car buying experience I've ever had. Mr. Lee was very patient with me over about a year and a half as I was hemming and hawing over which 2017 model and which… extras I wanted - then he showed me the 2018s all over again. He was super nice to my son who came with me sometimes as well.Out of the World
by Ravens1 on 12/29/2016Heritage Subaru of Catonsville, especially my sales person May Farris, went out of their way to find the Forester that I wanted. I have never seen that type of service anywhere else.2017 Subaru Outback
by Dinesh_Nainani on 11/08/2016I had an excellent experience dealing with Subaru of Catonsville. The salesperson, Ms May provided us exceptional service. She was very honest and gave us a detailed demo about each of the models we test drove. She helped us select the… model and all the options based on our needs. Everyone at the dealership took our questions very seriously and answered them very patiently. Overall a great experience.Excellent Experience!
by MarkDav on 11/01/2016We traveled to MD from NYD due to Heritage's and May Farris' excellent reputation. We were not let down!Positive Buying Experience
by larry233 on 08/20/2016May and Kevin treated me with a lot of respect, being up front with price, and went the extra mile to earn my business. I showed up around 8 pm to complete purchase and delivery. Even though May was handling other customers, she, CJ, the… business manager who handled the transaction paperwork, and those that prepared the vehicle for delivery got me on the road fairly quickly. I have purchased several vehicles and that was one of the quickest, smoothest deliveries I have experienced.Horrible Test Drive Experence
by customer2223 on 07/20/2016I scheduled a test drive for today with the internet sales manager. I had emailed him several times over the last week and specified very clearly the model I was interested in. When I arrived, I met him, who arranged for a rep… to set up the test drive. We sat down at the representative's desk, who informed us that no cars of that particular trim were available for test drive. He asked me whether or not I'd be interested in test driving a different trim and I said, "No," since as a buyer, I'd like to know exactly what I will be buying. He then said he would "go back into the key box" and see if he could find me a model of the same trim on the lot. He indicated that he had a model with the same trim (waving the keys at us) and that he'd be back with the car. 10 minutes later, he walks into the manager's office and engages in a heated discusson with the manager. The manager (I believe his name was Don) walks out and says, "The last model with that trim rolled out last night. We have another model here that is in the shop getting scrapes on the bumper fixed. My question to you is what kind of equipment are you looking to get for this vehicle?" I replied that I wanted to drive the trim that I had requested (Subaru Outback Limited) and that it was clear to me that no such trim was available at the dealership. I also politely expressed my frustration that Jason had arranged a test drive without checking to see whether there would be Subarus of the same trim on the lot. I told the manager that I felt as if my time were completely wasted. The manager, without a beat, said that my time was not wasted - he did not acknowledge my frustration in any way, and not once did he say "I'm sorry that the trim you requested is not available for a test drive today." Message to Russel Subaru: If you schedule a test drive with a customer in advance - and the customer specifies the make, model and trim of what he/she wants to buy - then make sure you have that trim available when the customer comes in to do the test drive. If you don't have the trim available, apologize and reschedule. The Subaru manager I dealt with today needs to learn two words - "I'm sorry." I bought my first Subaru at Russel 10 years ago - and it will now be the last Subaru I buy from Russel.Excellent Service
by stacers on 06/04/2015My car was totaled and I had to unexpectedly get a new car. I researched some options and came to this dealership with a few cars I was interested in. Kevin James helped me test drive them all and was forthright and knowledgable about them… and I left with a great car that same day. Highly recommend!Russel Subaru is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Subaru. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future! www.facebook.com/RusselSubaru
Horrible Customer Service
by larryz3 on 05/01/2015After purchasing my 2012 Subaru and paying 26K I get treated like dirt. I've been there two times for service and had poor customer service each time. I'm a giving person this is the third and final strike. I call for service, get passed… off to another person who sends me back to the receptionist that treats it like a new phone call. I can get that treatment from the IRS. Simply trying to schedule service requires you to speak to as many as four different people and some of them twice. Every time I've schedule service I've had the same run around and aggravation. It seems like the receptionist simply sends your phone call to the wrong department just to get you off the phone. Once your car is there, I'm not sure the work requested is actually being done. I have no confidence in Russel Subaru.Larry, Thank you for taking the time to speak with our Service Manager, George Castaneda, regarding your experience with Russel Subaru. We value your feedback as we are constantly striving to improve on our customers experiences. We are actively taking steps to get this issue corrected. If you have any other questions or concerns, please feel free to reach out to George directly at gcastaneda@mileone.com or 410-818-2288. We look forward to speaking with you soon. Thank you.
Outstanding Salesman--simply the best!
by dee133 on 11/21/2014On Monday, 17 November 2014, at 2:00pm, I took my 2006 Subaru Outback Station Wagon with 195,000 miles to Russel Subaru for routine maintenance: oil change and diagnosis of a rattle in my dash board. The good news, the rattle was nothing.… The bad news was I needed a new set of tires--immediately. I had hoped I could put off tires because I planned to purchase a new car within 3 months. A month ago, I contacted Steve Sherman, the outstanding salesman with ~30 years with Russel, who sold me my 2006 Subaru. He and my brother-in-law worked together at the time. My brother-in-law referred me to Steve. I told him I planned to get the 2105 Outback in February. Since then, Steve has kept in touch weekly about new inventory. As I waited in the lounge for my car, Steve walked by and said he had just called me again to update me. We chatted as old friends do. I asked him to look at my vehicle and give me a ballpark trade-in value. Then, Finn Salemi, my attentive service coordinator, told me the car needed tires. I had hoped to put off buying tires since I planned to replace the car by February. That's when Steve and I began discussing buying the car that day, trade-in value, financing, etc. I ended up switching to a Forester. Steve dropped everything to help me get the deal done. I felt I got an outstanding deal and Steve was looking out for my best interest. It was so comfortable working with him again. He made it easy and smooth. We completed the sale and I drove home in my new Forester at 10:45 pm. I'm absolutely thrilled. I've recommended Steve to others and will continue to do so. I also want to say I've never missed a service with Russel Subaru. And, Russel Subaru has taken very good care of my car for 9 years. Finn is new to Russel. This was my second time working with him. He is pleasant, friendly, knowledgeable and eager to help his customer. I trust him. He clearly loves his job. My experience with Steve and Finn are the norm. I know my new car will go as long as my old Subaru. The gift of a 40-inch TV was an unexpected, happy surprise. The whole day--8 hours--went so well. I'd recommend Russel Subaru to anyone. Feel free to use me as a reference. Sincerely, Dee Bumbera
About our dealership
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Faith, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sue Tilly on 08/03/2024