Jerry's Chevrolet
Customer Reviews of Jerry's Chevrolet
Review type:
My New Purchase
Missing letters where are you?
by Diane Love on 01/28/2025Here I am again, no update on my missing letters. It’s been four months now. I have text the General Manager, Jason Henry twice with no response. I believe he doesn’t exist! I have talked to several different people, you think they would… take care of my concern and be done with me, oh no! I wonder if I was a male would it make a difference? I wished I read the reviews first.Diane, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Jake Forwood
by Patrick on 08/28/2024While my previous review can not be taken down. I can not begin to speak about how great Jake Forwood is. He is extremely helpful would take my calls even after hours. While I still has issues, Jake was the best thing about my experience at… Jerry's Chevy.Patrick, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Patrick thomas
by Patrick on 08/27/2024Terrible you still have my car, no one calls me back , I’m completely convinced these techs messed with my truck for more money and all I was told was it was a coincidence. I went in to get my ac fixed and the coincidence causes so many… errors I couldn’t drive off the lot and had to pay for more work to be done. Getting my truck to be drivable and taking it as far away from this place as possible.We apologize for the inconvenience. We'll look into this matter as soon as possible. Please get in touch with our general manager at jhenry@jerryschevrolet.com to discuss this further.
I tried to get in touch with the general manager already no response.
Patrick, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
My New Purchase
by Tiki5072 on 08/21/2023Mr.Larry,Mrs.Susan,Mr.Corey,& Larry Jr were SOOO KIND,HELPFUL,& PATIENT w/me...Mr.Larry even put the Chevy App on my phone 4 me & waited PATIENTLY until it all popped up(I have an old Android & it acts crazy so he was VERY POLITE about… it;then we just laughed about it😀)...The EXPERIENCE here was a LIFE CHANGE'N 1 & I'M SOOO GRATEFUL & BLESSED 2 have shared my 1st EVER BIG PURCHASE w/them💖💖.....I'm DEFINITELY gonna recommend this car dealership 2 my family & friends when they're look'n 4 a automobile❤.....I know they'll feel like family while they're make'n such a HUGE DECISION like I did & I'M 4EVAHHH GRATEFUL 4 this EXPERIENCE💖💖💖💖Thank you for your kind review; we are happy to pass along your comments to the team here at Jerry's Chevrolet INC! If you have any further questions, please give us a call. We're always happy to help!
Bad Service
by Peter F on 11/05/2021I just wanted to share a bad experience that I had with Jerry's Service. Anybody reading this can decide for themselves if they want to spend their hard-earned money on anything from this dealer. I brought my 2015 Chevrolet Colorado in for… repairs in October 2020. To sum it all up, Jerry's didn't reattach the a/c drain plug when they put the dashboard back together. This caused a big water problem. I had repairs done from another reputable auto shop, I sent all the evidence into them along with the bills and was informed they were not going to reimburse me. I was told this was because I never brought it to them to be diagnosed and repaired in the first place. I was not aware that I was supposed to............ This was clearly their fault but instead of doing the right thing.........this business decided not to. STAY AWAY!!!!This review and your concerns have been brought to the attention of our management team.
Director
by Golden Pond on 02/09/2021You did an excellent job scheduling our van for service and getting the work done and the van back to us quickly.It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Silverado maintenance
by Bt truck on 04/10/2019i like the professional work this dealership do to my truck and they wash it alsoGREATThanks for the great review! We look forward to seeing you on your next visit!
Gary Baughman
by baufcrew on 07/11/2018I had an appointment for 9:40 am,showed up at 9:20 am, it was 11:10am when my truck was finally taken in. I was told they would wash my truck and vaccum the front seat area. Truck was washed but not vaccumed.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. I will be sharing your comments with our team and I encourage you to contact us if you would like to further discuss your visit. Best regards, Walt McDonald, General Manager
worst service ever
by Pblazejak on 02/23/2018Don't take your car here if you want it fixed properly they break more than they fix , make promises they never follow up on, and management just doesn't careThank you for rating your experience with us. The behavior you described does not align with our team's values nor practices. I'd like to discuss you visit with us further. If you could please contact us at your earliest convenience that would be greatly appreciated.
service
by notstupid on 08/09/2017Buying my car from Jerrys was a good experience, first time buying from a dealer, they worked directly with my bank and got me out on the road that day. Went back three months later to have my complimentary oil change and to have a tire… fixed, figuring I bought tire protection. Long behold, I sat for three hours to be told I was a liar and that there was nothing wrong with my tire. Then I get a call from a so called operations director about a unpaid bill. Well I have all my paper work that says complimentary oil change tire rotation etc.. plus my paper work on the maximum tire protection. No one there even asked for my papers, even after I expressed that I had them and that my visit should be free. The guy I spoke with said he wanted my tire fixed but never returned a phone call. Now I am going to a different place because I am a week and a half away from my last visit and that tire is low again. I will never recommend Jerrys Chevrolet and I will never return there for service, even if someone wanted to pay me to go there I would refuse.Service horrible and GM does f care about customers
by Hellolove on 04/29/2017Went for a warranty issues rough idle. Needed PC valve replaced. Got my car back and not even 48 hours later no power and acceleration. Took it back. Called me to tell me why my car had no power Said I needed OEM spark plugs. They tried… charging me $260 for changing plugs. Went to pick up my car. Here I was told my fan was broke (sounds like they got pissed I was I paying $260 for spark plugs. BtW spark plugs are $8 each and Autonation charges $150 and they did something but I have no evidence just my fan was working the day I took it In because it was running in the parking lot). Pick up my car whole car smells like smoke and I have a kid. Go to get spark plugs and see my bumper has damaged. I am pissed!!!! Go to call service Keith doesn't want to give me a manager. Call Larry Webb in sales. The only one with brains explained everything to him. He told me to come in to talk to the GM Walt. Came in after having my daughter father who worked for Adams change my plugs. Still having issues. Walt didn't want to check the cameras for if my car got hit. Want to look at my damaged. He didn't care and didn't want to help. Told me I wasn't a customer and couldn't help(dude I had my PC valve replacement earlier that week but you didn't listen). Told me the people putting in my plugs were incompetent (remind you that was my daughters father and she's sitting right next to me). Don't take your car there!BAD AND AWFUL
by lombardi45 on 04/21/2017I doubt if this dealer will last more time to come because people will eventually know what you are. I just bought a car there today 04/21/2017 at 12 PM EST and as soon as I left the vehicle started to fail and accelerating/ decelerating… itself, when I spoke to the sales rep he told me as soon as you take the vehicle out of the lot is yours no matter what. just 3 hours?? They also told me one price and charged another price that wasn't agreed on. Am trying to see my lawyer and see what I can do now.Excellent Service
by Ladylee263 on 04/13/2017As usual it was a pleasure working with your Sales Manager Mr. Larry Webb Sr. He is very knowledgeable and patient. He makes sure all questions and concerns are addressed.We're happy to hear you've had such a positive experience. We look forward to working with you in the future!
false promises
by moreno321 on 05/15/2016i was invited to attend some type of we must sell 40 cars event that i received in the mail i was told my trade in wasn't worth enough $$ to get the car i wanted (my credit, or a down payment wasn't mentioned) the sales rep just wasn't… interested in making a deal for me - he basically said we will call u if we can work something out, i have to say that is a strange dealer ship - i'll just go some place else.Thank you for taking the time to write a review. If you could, please contact George Ponko or Pablo Reyna at (410) 661-9100. We would like the remedy this situation.
The BEST car buying experience EVER
by MMIZTEE on 03/28/2016The General Manager Pablo was very concerned about me being satisfied with my purchase and came to speak with me to find out what my needs and wants where. This experience was the 'BEST' car buying experience that I have ever had. The… entire staff was attentive and personable.Absolutely ridiculous from Step 1
by E_Szczepanik on 08/13/2015I basically have to rewrite the review because they do not give me enough characters. I have spoken to several reps online and the rep at the dealership. I dropped my car off on 8/11/15 for the undercoat and interior/exterior protection… and when I got it back 5 hours later, there was a scratch on the roof of my car, passenger side. Brittany was told, who was helping me with the entire process, and was suppose to get with the manager and call me, which did not happen. I sent an e-mail, no response. I talked to a live rep by 7pm last night (I picked my car up around 2-2:30) and they were suppose to have the manager call me between 8am and 6pm. Between 1 and 2 this afternoon, I reached out to them via live chat while I was at work and the agent didn't give me enough time to write out my issue before ending the chat. I got somebody else and told them NOT to hang up on me and they listened. They said they would tell the manager and have them contact me. NOTHING. At 4:30, I e-mailed George Ponko and the other GM that I have not met yet with all of my issues going on and NOBODY has contacted me. There is still a scratch on my car, I have been offered no resolution or compensation. The rearview mirror was never tightened and the weather stripping was never fixed like they were told about LAST WEEK on 8/6 after I purchased the car on 8/5. Yes, I have only had this car a week. The visor clip that is missing was ordered on 8/6 has still not arrived. We had to replace the charger which took them almost 3 hours to do on 8/10/15. They didn't get the adhesive off the windows the night I bought the car and it had to be done the next day. George and I made a deal for $375 a month and the finance department tried to say it was $385. After add-ons, I should be paying $385, but instead I am at $389 because they couldn't figure out how to back out what they put in. I am beyond frustrated. I could deal with SOME issues. I work in customer service. But NOBODY is contacting me back. I am not calling anymore and sitting on hold and I am not going to keep e-mailing people and speaking to live reps. This car sat on your lot for 11 months and none of the sales associates could give me any details. I researched the car before hand and had to sell it to myself. You refused to take anything additional off even though it sat for the 11 months. I only got a discount because it was an internet sale. And NOW you are not contacting me back after all these complaints I have filed. Who am I suppose to be talking to? Brittany never called me after the scratch or anything. On top of that, the battery (this is a hybrid car) had 22 miles left on it when I dropped it off and when I picked it up, it had none. We know for a FACT that the car had an additional 25 miles on it. My climate controls were changed and my mirrors were moved. Why are your associates driving my car when they were suppose to be putting the coatings on it?? They could have at least been intelligent enough to recharge the battery. I am beyond pissed off and have only been your customer for 1 week. I am ready to reverse the whole deal and return the car because you guys refuse to stand behind your product and your business. Not recommended to ANYBODY!!! Edit: I was also not corrected about the tax credit I thought I would receive on this car. This is the first time we have owned a hybrid car and the first time I have bought a car from a dealership. This was one of the selling points when Louis agreed with us that the tax credit would be beneficial as well. Because I am not the originally owner, I am not eligible for the $7500. Thanks for the help.Satisfaction All Around
by Vermontsue on 06/20/2015updated 06/26/2015Everyone was so polite. The car was ready (and washed) when promised. I had made an appointment, and was taken right on time.Thanks Mr. Gammon
by Usagi_Sierra on 04/13/2015updated 04/29/2015I was there to purchase my first car. I met Mr. Charlie Gammon and he showed me all the features of the Chevy Spark I had in mind. He gave a complete run down of my car, let me test it and even told me about all the features the Jerry's… Chevrolet dealership had once I purchased my vehicle. Thanks to him, I was very informed and took a chance by buying my new car!Thank you for this wonderful review. We are glad that you had a great experience at our dealership. Hope to see you again!
Cruze to Jerry`s
by lovetocruze4 on 04/16/2015updated 04/29/2015I have purchased 2vehicles (cruzes) at Jerrys and have all of my service done here.The staff and salesman are very professional and I always receive excellent customer service.I highly recommend this dealership and I love my… vehicles.Quality cars and economical to drive.Thank you so much for sharing your experience at our dealership. Every one at Jerry's Chevrolet strives for excellent customer service and it is refreshing to see the results. Thank you again and hope to see you soon.
I Love my Jerry's
by Bass1976 on 04/11/2015Whenever I come to Jerrys Cheverolet, I am always pleased. The customer service is always impecable. I always leave with a smile and they have never steered me wrong or tried to work me over as a female. They have always been honest when it… comes to things I may or maynot need done to any vehicle I have bought from them or bought in for service, I have been a customer for over 5 years and have always been pleased.We appreciate your feedback and are pleased that your experience was so positive. It's encouraging to know that we were so helpful during your visits. Please let us know if there is anything else that we can do. Thanks again!
Great Service, Awesome Management Staff
by Miatalvr on 03/26/2015updated 04/06/2015I loved that the service guys went the extra mile to remove all the Rice Krispies from all over my car. Also, Mr. Mark Krupinsky was extremely helpful and understanding about my situation of being without transportation as a mom of 4 young… children. He helped ensure that my car was completed as quickly as possible.It's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment.
Jerry’s Auto Group began in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of Baltimore. Our founder chose to retail Chevrolet because he was determined to sell an American product, and he admired the brand’s consistency in building a full-line up of dependable cars and trucks. If you listened to the radio at the time, you were sure to hear Jerry’s very first slogan: "5600 York at Bellona, best place to become a Chevrolet ownah!"
Two decades later, Jerry’s business was quickly outgrowing the modest dimensions of his Baltimore showroom. In 1971, Jerry’s Chevrolet relocated to where it still stands today, at the corners of Joppa Road and Perring Parkway in Baltimore County.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you for your kind review; we are happy to pass along your comments to the team here at Jerry's Chevrolet INC! If you have any further questions, please give us a call. We're always happy to help!
by Sandy Clearwater on 08/23/2023