Jerry's Toyota
Customer Reviews of Jerry's Toyota
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133 reviews
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HORRIBLE SERVICE DEPT!!!
by Kaitlyn Myers on 04/02/2025If I could give this place zero stars I would. They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a nightmare to even get them to take the car… and give me a rental. The car is 5 months old!! I had to contact my salesman (whom is incredible btw) to get them to take my car and look at it to give me a rental. I finally drop it off and I see in the lojack app where they took it for a ride and that was it. No way they even jacked it up or looked at it. Several hours later I get a call from my service advisor who tells me the noise I am hearing is my rear brake pads shifting in the bracket. Ummm, brake pads are not supposed to move so clearly something is wrong. He tells me it is wear and tear and is completely normal, to come get my vehicle. I called corporate, they put in a ticket to have the customer relations manager contact me. She was just as unhelpful telling me basically that it is my fault for putting 8800 miles on it in 5 months. That should not be a problem! 8800 is still new! After arguing with them, I filed a new complaint with Toyota and will never be going back to Jerry's again. ALSO, on the work order, they put that its the rear brake pads, funny I clearly told them the noise is coming from the front end. They also put that I declined a multi-point inspection, most certainly did not. Wouldn't the inspection be necessary to even evaluate what the problem is?! Most incompetent and rude service department I have ever dealt with. Clearly they don't care about the safety of their vehicles that they JUST sold. I did not spend over $40k to be treated like this.I wish I could give 0 stars.
by John on 03/21/2025They give price and call you for negotiating but when you go there they the add 10 of fees to increase the value of the car.I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.
Dishonest prices that sneak in the $995 cost of a dealer installed LoJack!
by Princeton class of 1967 on 12/26/2024Jerry's Toyota does not honor True Car pricing and attempts to sneak in pricing for unwanted extras to boost profit margin. Beware of bait and switch tactics and "your low purchase offer insults Jerry's Toyota". Their salesmen seem to treat… elderly car purchase customers like me, with my over 50 years of personal car buying experiences, like ignorant pigeons to be plucked. Ten years ago, in 2015, I bought an Avalon Hybrid Limited from them, only to find out later that my salesperson's commission went to her supervisor, whom I had no interaction with, because she was a "Junior Salesperson". She left employment from Jerry's Toyota soon after her very successful but unrewarded car sale to me.Can't email me a receipt due to HIPPAA laws.
by Norman B on 11/22/2024I'm so sick and tired of being ignored after taking my money. How hard is it to email a copy of a receipt or perhaps be able to access it on your own? WHAT A JOKE JERRYS ISWe apologize for any inconvenience or frustration you may be experiencing regarding your recent service. We understand the importance of timely and efficient service, and we take your concerns seriously. We will investigate your issue and work to resolve it as quickly as possible. Please feel free to contact our manager at Mattb@jerrystoyota.com to discuss this further. Thank you for bringing this to our attention.
This was resolved via a follow-up phone call from Jerry's. I appreciate their commitment to privacy. The service manager should probably address this with their team. I felt like I was lied to, and someone made up a HIPAA law excuse because they were being lazy. Thankfully, the manager was able to assist without driving 45 minutes each way.
Bait and switch??
by Dj on 11/14/2024Go elsewhere. Bait and switch tactics? Jerry's "Internet price" was $40,121. Went to the dealer and they said ohhhh nooo. That is for local customers only. Hmmmm. Is it Internet pricing or local only customers???? Or just to get you… in there ...... I believe Jon was the sales person. Not recommended either.We apologize for any inconvenience or frustration you experienced during your recent visit to our dealership. We understand that the pricing discrepancy was disappointing. We take your feedback seriously and will investigate this matter to ensure that our pricing practices are transparent and fair. We strive to provide accurate and up-to-date pricing information to all our customers. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Refusing to fix my car issues
by Customer on 09/04/2024My rav4 started to have issues such as slow to pick up speed and occasionally jerking forward I took it in, they said it is a transmission issue but not bad enough to fix it. So I drove a little longer, almost hit a car while in traffic… because it jerked forward hard, and it really sucks at picking up speed especially up the hill. So I take it back. Now they saying that there is nothing wrong with my car. Issue started few months ago and car has only 22k miles. So much for them fixing car issuesWe apologize to hear about the issues you're experiencing with your RAV4. We take customer concerns seriously. Please contact us at Mattb@jerrystoyota.com to discuss this further
My Frustrating Experience Jerry's Toyota on Belair Rd
by Catherine Johnson on 07/19/2024I purchased a 2023 Toyota Corolla Cross from Jerry's Toyota in July 2023, but in less than a year, I have faced serious safety issues. The car has unexpectedly shut down multiple times: first in May 2024 and twice more in June 2024.May 2024… Incident: While stopped at a red light, my car's dashboard displayed "Engine shut down," and the engine turned off. I managed to restart it by putting it in park and pressing the start button. June 2024 Incidents: While at a stop sign, the dashboard displayed "Engine Stopped" and "Power Steering Low." Despite capturing a photo and contacting Jerry's Toyota, no resolution was provided. These incidents have made me extremely anxious about driving the car. Customer Service Experience: When I took the car in for maintenance, I was informed that if the problem couldn't be diagnosed, I would be charged $175, despite the car being under warranty. I was asked to sign a consent form agreeing to this charge. June 19, 2024 Service Visit:I left my car for inspection, but upon returning, I was told no issue was found, and I would need to pay $175. During my interaction with Jessica Montoya, I felt humiliated. She implied my refusal to pay was a character flaw and suggested I take my car elsewhere for service. Her attitude and refusal to provide a business card were unprofessional and insulting.Hello Catherine, we apologize for your experience with the 2023 Toyota Corolla Cross from Jerry's Toyota. Please feel free to contact MattB@jerrysautogroup.com if you would like to discuss your visit in greater detail.
Pésimo servicio
by Sophia on 04/16/2024Si eres hispano, como yo, no te recomiendo Jerry’s Toyota. Tienen una doña discriminadora, Ellen Boyd, en customer service que te hará pasar malos ratos cuando necesites darle mantenimiento a tu vehículo. Ahórrate problemas y vete a otro… dealer.Lamentamos saber de su experiencia negativa en Jerry's Toyota. Si desea hablar más sobre su experiencia, no dude en comunicarse con Mattb@jerrysautogroup.com o llamar al 410-661-5700.
Beware of MSRP Modification
by Toyota Reviews on 03/08/2023The facilities are very nice and the staff are responsive and courteous but beware of deceptive pricing when negotiating. In the process of negotiating for an SUV, market adjustment was removed from the price break down doc, only to be… added to an altered MSRP that did not match the window sticker. These are bad faith business practices which make customers seek other dealers.We are disappointed to see this negative review of Jerry's Toyota, if you would like to help us by detailing our shortcomings with a direct line of communication, don't hesitate to contact myself via email at MattB@jerrysautogroup.com.
Horrible and Fraudulent business practices! Beware!!!
by Joe Torsella on 12/14/2022Read and ignored past reviews about their dishonest business practices but experienced it first hand myself. Vehicle offered on their website for $28,950 gets marked up with additional $1600 recon fee, $1800 certification fee, $600 LoJack… fee, multiple dealer processing fees totaling over $1000. I even confirmed the price with the "Internet Salesman" Matt Bradby. I drove 1.5 hrs. It was insane. And the most upsetting part is people fall for this. I feel bad for the Salesman Matt bc he's directed to pull this on inspecting customers. Please, do not get swindled by this dealership. They are the literal example of the "Dishonest Car Dealership" you've always heard of. Buyer beware!!!We are disappointed to see this negative review of Jerry's Toyota, if you would like to help us by detailing our shortcomings with a direct line of communication, don't hesitate to contact myself via email at MattB@jerrysautogroup.com.
Dishonest Sales Tactics
by Kevin on 10/20/2021I contacted this dealer about a minivan, and they had what I wanted. The lady I spoke to over the phone was evasive on my questions about price and price adjustments, but she eventually told me to look at the website to see the price. I was… happy to see it was sticker. The salesman I had when I went in immediately showed me a $5,000 adjustment over sticker. I pressed them on their fees of double charging dealer processing fee, double charging registration fee, and a thousand dollar tracking device the dealer installs on the car that I did not want to pay for. They could not answer or explain why they structured the fees they had. The dealer brought down the price of the car to sticker eventually but just bumped the fees to be higher, which they also could not explain. I did not like any of my interactions with the sales team. They were dishonest and made it seem like you were not a valued customer at all. This dealer charges the highest price adjustment I have seen in the area. Go to a different dealer and don’t waste your time at Jerry’s Toyota.We are disappointed to see this negative review of Jerry's Toyota, if you would like to help us by detailing our shortcomings with a direct line of communication, don't hesitate to contact myself via email at MattB@jerrysautogroup.com.
I wish I had read the reviews before trying to buy a car from Jerry's
by Terri McElhose on 09/20/2021If I could I would give a negative star! Be warned! Do not try to buy from this dealership! They are price gouging! Just like others on these reviews, they would not give us the internet price stating we were outside their neighborhood… and therefore they had to increase the price by $3000 over the MSRP! We live 20 minutes away in Maryland! Such BS. I feel sorry for their sales staff having to lie to their customers. I see now why they have so many vehicles on their lot for over 50 days! Don't be scammed by this Dealer! We are going to a different dealership tonight to pick up our new vehicle!We are sorry to see your experience earned us this rating. Your review has been brought to the notice of management.
Best thing to say is that they respond quickly....that's it, though.
by Giftcards on 08/26/2021Found the car that I would have really liked to purchase at this dealership. They contacted me right away and sent a really appealing quote via email. Note to self- read what the asterisk says on the email. When I called to set up an… appointment, was told by a very arrogant sales manager that the price was only for local customers and that any out of state customers would have to pay MSRP plus $2000!!! What? No other out of state Toyota dealer I have spoken with in the last 3 days has ever done that. So here's the scoop....they only give a lower price to local customers because they probably have a sort of monopoly on servicing Toyota cars at the dealership. That's where they can continue to reap profit margins and revenue. Good business model but also just skimming the legalities of the Sherman Act with regards to third degree price discrimination. Doesn't seem like a very ethical dealership and some of the other recent reviews support that. Well, on to better things and dealers.....This review has been brought to the attention of management, thank you for sharing your experience.
Beware of !
by Resolve on 08/22/2021Simple put , my son was looking for a Vehicle ( I was helping him Buy ) Saw Advertised Price ( in Our State ) . Called about Availability of Vehicle ( which they had over 20 in Stock of This Model ) & confirm Price . After a few… Questions , it seemed once they saw he was really interested , they said the Internet Price didn't apply ??? Said in was just for in state buyer ( which we were ) He explained we were , so then they ask for ZIP CODE , and and after he gave it they said that our zip code was in their local area. Said they had they vehicle but he'd have to pay MRSP Plus Fee's . Contact Toyota Customer Service . Communicated back and forth for several days . Bottom line Toyota Straight out Blamed the Dealership , but the Dealership Straight blame Toyota ( saying it was Toyota Restrictions ) around and around it went with NEITHER Resolving the Issue . Who was lying , who knows , but Jerry's Manager wrote me a nasty Email for Contacting Toyota Customer service . We were switching from buying GM to going with Toyota , would of been our First Toyota , but not after this . My wife was disappointed cause we had planned to by a Toyota Highlander ( limited ) after seeing how this first transaction went . Bottom Line Toyota / Jerry's got some suspicious activity going on , JMOThis review has been brought to the attention of management, thank you for sharing your experience.
Horrible Sales Team and Manger
by Tiffany on 06/13/2021My first time coming into the store I was ignored for an hour and never seen by the person who was assigned to me. Due to the pandemic and blows to production trying to find the SUV I wanted has been hard. I ultimately purchased my SUV with… them, but the whole experience gave shady and untrustworthy car salesman vibes. My sales rep Yong He and a manager Chad Votta lied to me about several things throughou process but luckily I did my research and knew what I was talking about. They purposely show your lowest credit score trying to make the customer think they're credit is worse than what it is. Luckily, I pulled all my information ahead of time and knew where I stood. Even with great credit they were still trying to give me a bad deal and make it seem like I was crazy and didn't know what I was talking about concerning the numbers they were giving me. As a black woman with an Accounting degree, I knew better. The only saving grace was the finance director Daniel. The rest of the sales team I dealt with that day treated me as if I wasn't important and incompetent and not like a valued customer. I wouldn't recommend this place especially for black people after my experience. Toyota as a company is great but Jerry's is NOT!!!!Thank you for taking the time to let us know where we underperformed during your visit. We will bring this to the attention of management.
Horrible service from their General Manager
by Disappointe potential customer on 06/03/2021I have been dealing with Matt Bukowski which is the General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, arrogant and now convinced that he is a… fraud. I was trying to buy a Toyota 86 from Jerrys Toyota and i live in another state, which is not so easy to do since I am not physically at the dealership. Knowing this, the GM should be easier to deal with and understanding which he lacks. I contacted a company already to transport this vehicle to my state and the final transaction is to sign the paperwork with Matt the GM. Since I am paying 100% cash for this car, I simply asked to speak to the Finance Manager because I had several questions that he could answer. After calling numerous times and not being connected to the Finance Manager, i was sent back to Matt. At this point, I asked Matt to provide me a name and a number and he refused to do so. I told him that whenever I buy a car and I have a question regarding the cash transaction or financing, I always speak to the finance guy, he refused to send me to him and arrogantly said " You only deal with me until I am ready to send you to the finance guy", I mentioned that I had a question and why he refuses me to speak to anyone else is quite questionable. he then said that he did not want to sell the car to me anymore. This was quite bazaar behavior. Who says this? Does the owner at Jerry's Toyota even know what kind of individual Matt is? How can a dealership maintain their credibility or reputation if they have someone running a business like Matt B. where he lacks total customer care and does not care about the bottom line or revenues of a company.. This dealership just lost a sale. If anyone is looking to buy from this company, I would suggest go elsewhere since they dont care about potential new customers. Well at least Matt B. does not care.Thank you for taking the time to let us know where we underperformed during your visit. We will bring this to the attention of management.
Professional, knowledgeable and honest sales staff
by Allan E on 03/25/2021We bought a RAV4 PRIME. These EV plug in models are extremely hard to come by. The staff at Jerry's worked with us through email and texts to agree to a fair price before we drove the 1.5 hours to the dealership. We were treated honestly… without sales pressure to add on supplemental packages (under coating etc.). Frankly my wife and I felt this was the best car buying experience we can ever remember. Jerry's lives up to it's motto" It's About You."Thank you for taking the time out of your busy day to leave us such a nice review!
wake up
by Cole D on 08/31/2020The staff where very nice but when I walked in it took me 5 mins to find where I needed to be and it seemed like no one was there to really help upon entering.Hello Cole, Please don't hesitate to contact me at MattB@jerrysautogroup.com if you'd like to discuss your visit in greater detail.
New (Used) Toyota
by DD Hamilton on 08/25/2020updated 08/31/2020Got an excellent deal from Jerry's Toyota Used cars!! Thank you so much Chad and Stuart!!!Disrespectful service for no reason
by kennylrobinson on 07/08/2020Great car, but subpar service. Let me start by saying that I love my vehicle. I purchased a 2016 Toyota Prius with literally all of the features that I wanted in a car. The problem arose when I attempted to gain information on "fees"… that I was charged by the dealership. Make a long story short, I called the dealership trying to obtain a breakdown on the fees that I was charged and I was met with so much resistance. It was honestly a negative vibe at one point. The salesman assured me that certain fees were eliminated for my transaction. All I was trying to was find out what fees were eliminated and what fees were charged. After communicating with the sales person again, I decided to ask for a manager. And this is where things get really awkward....there seemed to be a communication breakdown between me and the manager, but I was never disrespectful in the conversation. I was talking very calm, and just trying to honestly get down to the bottom of the situation. After the manager tells me that is it company policy not to disclose the fee information, he says to me "I'm trying to be polite about this". This is where I was completely blown away and felt disrespected. If I am being a calm customer with legitimate questions, why would you be anything other than polite to me? Why would you have to "TRY" to be polite. I have been in customer service for close to 20 years and been doing tech support for almost 10 years. Telling a customer that you are "trying to be polite" should be unacceptable under any circumstances. Another thing that really upset me when speaking with the manager is that he kept saying to me "You signed the contract!", as if I was asking him to make changes to the contract. Once again, kind of disrespectful, because I am asking for a breakdown of pricing, not a change or amendment. There is no need to keep reminding me that I signed a contract, when all I am doing is asking for a breakdown of each item that I paid for. Imagine going to the supermarket and getting receipt that just had the total......and then the cashier getting mad at you because you are asking for information on how much you were charged for each item. There were other issues dealing with this location as well. When I originally went to the dealership, I was quoted $1500 for a trade in, but on purchase day, the salesman tried to change it to $1200. They gave me the original $1500 after I said no to the deal. Also, I was told over the phone that my interest rate was 4.5%. However, when I received my paperwork, I had an interest rate of 5.45%. When I asked about this change, I was told that the 4.5% must have been an estimation, because only the finance department can give an actual quote. I will admit, at the end of the conversation, the manager agreed to disclose the fees that I was charged, but that still does not change my perception of this location. I hope the management can use this as a learning experience. Never use phrases like "I am trying to be polite" with a person that is spending there hard earned money with your location. Using phrases like that is completely disrespectful, and goes against offering quality customer service.Hello, I'm sorry to see you had a negative experience with our dealership. Please don't hesitate to email me at MattB@JerrysAutoGroup.com if you'd like to discuss your visit in further detail. -Matt Bukowski, General Manager
Thanks Stuart!
by Daisy F on 06/24/2020Stuart helped me with my car was really nice and helpful to me. He explained everything to me while showing me the Camry I have been dreaming of. He provided excellent customer service. Thank you for helping me with the purchase of my car.Thank you for leaving us such an excellent review!
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About our dealership
Jerry’s Auto Group began in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of Baltimore. Our founder chose to retail Chevrolet because he was determined to sell an American product, and he admired the brand’s consistency in building a full-line up of dependable cars and trucks. If you listened to the radio at the time, you were sure to hear Jerry’s very first slogan: "5600 York at Bellona, best place to become a Chevrolet ownah!"
Two decades later, Jerry’s business was quickly outgrowing the modest dimensions of his Baltimore showroom. In 1971, Jerry’s Chevrolet relocated to where it still stands today, at the corners of Joppa Road and Perring Parkway in Baltimore County. After another decade of steady growth, our founder was looking to diversify his wares. In 1981, he chose Toyota for many of the same reasons he was drawn to Chevrolet; the Japanese automaker offered an extensive model lineup of cars and trucks with a reputation for reliability.
What sets us apart
When you purchase or lease a new Toyota from Jerry's Toyota, you are eligible for: Extended Care To 4 Years/50k Miles of Factory Maintenance, Complimentary Complete Toyota 30k Miles Service, Tire Rotations for Life, Car Washes for Life and more!
Jerrys has established a presence at many Baltimore-area events. You can find our tent at Brew at the Zoo and OctoBEARfest at the Maryland Zoo, The Perry Hall Town Fair, Fullerton 4th of July Fireworks, Tots @ 10 at the Avenue @ White Marsh.
Amenities
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.
by JerrysToyota on 04/08/2025