Jerry's Toyota
Customer Reviews of Jerry's Toyota
Review type:
Quick and Painless
by Sharon410 on 04/29/2019The easiest buying experience, I put a request in on-line. Got a response back quickly. Called and went over some details and figures. let them know later in the day I wanted to do it. Picked up my new CAR the following day. Easy and… painless. Very happ so far.My first NEW CAR!!!
by KGrimes19 on 04/15/2019Jerrys not only sold me a car but helped me make a super important purchase of a car that will last a lifetime. They were not pushy only informative, and answered every question i had. They were extremely accommodating and helped with… everything that they could. They also gave me an unbelievable deal on my trade-in on top of the car being a great deal. Jerrys went above and beyond!! I would highly recommend for anyone looking for a Toyota.Thank you for taking the time to leave us such a nice review!
Stress-Free!
by LLMiller on 02/28/2019I had a bad experience at a different dealership before going to Jerry's Toyota. Their professionalism was a breath of fresh air. They will be my first stop for now on.My recent experience at Jerry's Toyota was hassle free.Thank you for taking the time to vouch for us, LLMiller!
Great Service on my Avalon!
by MorganE1990 on 02/21/2019I took my Avalon in the other morning to be serviced without an appointment and was helped the same day. I was surprised because at other dealerships I always had to make an appointment and leave my car for at least 24-48 hours. I was… called within a few hours with the problem that needed to be fixed, and it was taken care of the same day. I was able to pick up my vehicle in time to pick up my kids from school. The best part is they worked with my extended warranty even though I did not buy my vehicle with them. They have great customer service and I would recommend them!Thanks for leaving us such a wonderful account of your visit!
No Complaints
by NickP on 01/25/2019Always great service! Yolanda identified that the issue my vehicle had been experiencing was a warranty issue. She worked with me and went through the necessary procedures for it to be covered. I was kept informed of my vehicle status while… it was in the shop. They had it back to me within no time. Overall, I was given great service!Hey Nick! Thanks for taking the time to leave us such an awesome review about our service department! Have a good weekend!
My new Nightshade 4Runner!
by SofiaV on 01/21/2019This is our 5th Toyota within the family, that has been bought from Jerry's! We switch out cars a shameful amount of times, and we have owned everything from Land Rover's to Subaru's and everything in between. To say we have dealt with a… lot of car salesmen would be an understatement! This last purchase of our new 4runner by far, hands down the best customer service experience!! Transparent pricing over the phone, setup an appointment, both vehicle options were waiting for us upfront when we got there an hour later! Paul our sales rep was top notch, and Kris and Matt the managers were exceptional! If you are in the market for a Toyota.. go here! You will not regret it! The environment is warm and friendly, and the selection can't be beat! But most importantly the prices! Best pricing in all of Maryland! Thank you Jerry's for our new Nightshade! :-)Hey Sofia, We couldn't be more thrilled for you and your new 4Runner. We'll see you back here when it comes time for service!
No pressure service
by rave4rav4 on 11/27/2018I loved the no pressure attitude of the staff there. They aren't as pushy as the other maintenance shops that I've been too. My advisor even check on me from time-to-time to see if I needed anything during the wait. I will be back!Thank you for the great review! We couldnât be happier that our team was able to provide the support you with a great experience. If there is anything automotive-related we can assist you with in the future, please let us know. Best regards.
Nice experience
by DTD_1520 on 11/13/2018Patient and friendly staff. The waiting area is nice too. The repair that I needed had me there for a little (that was expected) but the experience made it so much worth it. Highly recommended!On behalf of all of us at Jerry's, I would like to thank you for sharing this great review about our dealership! Your recommendation means a lot to us. We are thrilled that you enjoyed your experience and we look forward to serving you for many years to come!
Great Service at Jerry's!
by srobbett on 09/24/2018I've brought my car to Jerry's Toyota many times. They always exceed expectations. I would highly recommend Jerry's Toyota!Thank you for taking the time to share your opinion on Jerrys to the our future customers. We take pride in delivering exceptional service and we are overjoyed to see our dedication appreciated. We look forward to working with you or anyone you might send our way in the future. Best regards.
Fast and Easy! Great People!
by Mark__D on 09/17/2018Jerry's made this the best car buying experience I have ever had. Great salespeople, and it was fast. Thanks! A+++Thank you for taking the time to write about your experience and congratulations on your new vehicle! It is great to hear that our team was able to provide you with an excellent experience. We look forward to working with you or anyone you may send our way in the future.
Great Place to Buy a Vehicle
by Lrhjjh18 on 08/24/2018Very pleased with the service we received at Jerrys Used Cars when purchasing our vehicle. We saw the vehicle online and contacted the dealership. They prepared the vehicle and had it ready for us to see when we arrived. The salesman… was friendly and knowledgeable and answered all of our questions. The entire process was smooth and pleasant from beginning to end.Thank you for giving us a chance to earn your business and for taking the time to write us this great review. We're glad to hear that you were pleased with our used car department. If you have any further needs, do not hesitate to come back in for a visit. We will see you for your free maintenance services.
1st time Toyota buyer
by NewToyotaLady on 08/17/2018I appreciate the sales person and manager for being very transparent with pricing throughout the whole process. I also want to commend the staff as everyone treated me with respect. Sometimes being a woman buying a car can be very… intimidating. They made me feel very at ease and comfortable with the decision. I would buy from Jerrys again.Thank you for giving us a chnace to earn your business and we hope you enjoy the New Rav4! Please come back and visit and enjoy the Jerrys Extended service maintenance with us for the next 4 years! We will see you at the next new owner's event!
Great Service!
by gillians619 on 04/08/2018I have been a customer of Jerrys for the last 4 years and would never go anywhere else. I bought my first Rav4 from them and they always fit me into service when worked with my schedule. Just bought my second Rav4 from them and will… continue to get my car serviced at Jerrys! Honest, Timely and Courteous customer service!That's what we like to hear! We appreciate your continued business!
Customer for Life!
by GillianS619 on 04/08/2018I went in for standard service on my 2015 RAV4 purchased at Jerrys. I absolutely loved my suv but when I was there started talking to a salesman Paul Southard about possibly upgrading into a new RAV4. He worked with me to find the perfect… RAV4 with everything I wanted (which was pretty tricky as picky as I am). Paul and Matt made sure my Dream car fit right in my budget. Hands down best dealer, service and sales team Ive ever worked with. I am a customer for life! I have and will continue to recommend everyone to Paul, Matt and the team at Jerrys Auto Group.Thank you for your sterling review, Gillian! We're glad we could help put you into the RAV4 that was right for you!
bait and switch games
by oldcorps116 on 04/05/2018found a car online priced right. went to buy the car and was told $995 had to be added for reconditioning. Had to bicker back and forth until almost walking out. After 4 trips to the used car manager the price was reduced to the original on… line price. didn't like the games being played.We're sorry to hear about your negative experience. Please email our Used Vehicles Director, Steve, so that we can resolve this issue: steveknolle@carvast.com.
Quick Fix!
by Mustang3_7 on 03/29/2018My Mustang got a flat on my way to work down Rossville Blvd and this happened to be the first place I saw that could fix it. It was still early in the morning so it wasn't busy. The staff was all nice to me even though I didn't get my car… there nor was it a Toyota. They had my tire plugged and refilled in less than an hour! Thanks Jerry's!That's what we like to hear! We're glad we were able to help!
Service maintenance
by Lionking on 03/22/2018updated 03/28/2018My last service was a oil change,tire rotation and I was please with my service.Thank you for taking the time to leave us a positive review!
Always Consistant
by Peaceturtle on 02/09/2018Every time I have service completed. I never have a problem and it's completed right on time. Always have a great experience.Thank you for your excellent review!
Great Experience
by kacie0512 on 02/05/2018Paul made the process of buying a car quick and easy. He answered any questions we had. I am use to being pressured by a salesman when looking at a car, he is the complete opposite. He is very patient and understanding. We will definitely… purchase a car from Jerry's Toyota again. I would highly recommend anyone looking for a new car to go to Jerry's Toyota and ask for Paul.Hello Kacie, Thank you very much for sharing your experience here at Jerry's Toyota. Paul appreciates the shout-out! We hope you enjoy your new Toyota for years to come, and look forward to having you back for service!
Jerrys' Toyota Belair Rd.
by JohnYaris on 02/01/2018updated 02/06/2018I have been dealing with Jerry's close to Twenty years. In that time I have purchased 3 vehicles, most recently this January. In that time I have used their service department exclusively. For great service, be sure to ask for service rep… John Good. The last two cars were sold to me by salesman Jonathan Sanders. Jonathan knows his stuff and there is no pressure. Also the last two times, I had Hamid Dadpay handle the transaction paperwork. Hamid really knows his stuff and is a pleasure to deal with. Lastly, I have to mention Sales Manager Kris Ruhling Kris was also a pleasure to deal with. Jerry's is lucky to have these gentlemen as employees.Hello John, Thank you so much for your detailed, positive review. It has been forwarded to all the employees you mentioned-I'm sure they appreciate it. Enjoy your new Toyota, and we'll see you back for service!
2017 Toyota Corolla
by Leonidas1 on 12/26/2017Transaction was smooth from beginning to end . Everyone involved was courteous, respectful and professional!! Will come back 👍🏼
Jerry’s Auto Group began in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of Baltimore. Our founder chose to retail Chevrolet because he was determined to sell an American product, and he admired the brand’s consistency in building a full-line up of dependable cars and trucks. If you listened to the radio at the time, you were sure to hear Jerry’s very first slogan: "5600 York at Bellona, best place to become a Chevrolet ownah!"
Two decades later, Jerry’s business was quickly outgrowing the modest dimensions of his Baltimore showroom. In 1971, Jerry’s Chevrolet relocated to where it still stands today, at the corners of Joppa Road and Perring Parkway in Baltimore County. After another decade of steady growth, our founder was looking to diversify his wares. In 1981, he chose Toyota for many of the same reasons he was drawn to Chevrolet; the Japanese automaker offered an extensive model lineup of cars and trucks with a reputation for reliability.
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Thank you for leaving us such a nice review, Sharon410! We hope you enjoy your new Toyota!
by jerrysmd on 05/01/2019