Customer Reviews of Heritage Mazda of Bel Air
Review type:
A great experience
3rd times the charm
by Gohansgirl on 12/09/2016This was my 3rd vehicle purchased from Heritage Mazda. The process was quick and easy every time. Jonathan was great and so was everyone else in envolved in my sale. I come all the way from Delaware to the best Mazda dealer around. I'd do… it again and tell my friends as well!Thank you for taking the time to share your experience at Heritage Mazda of Bel Air! We are thrilled to hear about your time with Jonathan and will be sure to share your comments with our team. Please call or stop in again should you have any future vehicle needs! Thanks again - Heritage Mazda of Bel Air
Darris is the best!
by dbryant25 on 10/24/2016Last week I purchased a 2016 Mazda CX-5. I knew exactly what I wanted, and came to the dealership hoping that I'd get a salesperson who understood that. I'm so glad that Darris was there! He was the perfect salesman and gentleman. He was… friendly, patient, knowledgable and most importantly honest. I left the dealership with the car of my dreams and no regrets. Thank you Heritage for such a smooth transaction. Thank you, Darris, for your service! A+++Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda of Bel Air works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
Heritage mazda
by Lashine on 09/26/2016I recently purchased a 2016 Mazda 3 from Heritage Mazda. My salesman Darris Sconion was such a big help. He did everything he could to make sure i was able to get my car .Lashine, thank you for your complimentary feedback of Heritage Mazda Bel Air. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Great Experience!
by adriennego1 on 08/15/2016I can't say enough positive things about my experience with Heritage Mazda and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure… at all, and he understood completely that I was nervous driving a car again after a recent accident I had had. He has the patience of a saint. He even offered to pick me up in my home town as he knew that I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond! He is a gem and made what could have been a very difficult experience for me, a very positive one.Thank you for your earnest response Adrienne. We appreciate your feedback and will be sure to share your encouraging thoughts with Paul and the team! If you should have any further questions or want a little more insight on your Mazda, please dont hesitate to contact us! We would love to work with you again soon.
Best Car Buying Experience Ever!
by msauerhoff on 08/13/2016I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have… become hardened to it. On those rare occasions when we get good or great service we cant help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them.Good morning! Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one! We are also pleased that Justin and the team were able to assist you with your new Mazda purchase. As you settle into your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Great Customer Service
by 200520102016 on 08/04/2016I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a… new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer.Thank you for taking the time to review us! Heritage Mazda Bel Air strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Mazda3 S GT
by cjones6cjones6 on 08/01/2016Days after my purchase from Bel Air Mazda and looking over the details of my deal as Im writing this review, I think I paid a fair price, but I dont think I got a great price. Total MSRP was $26,435. True Car said a good deal in normal… times was between 24,120 and 24,224. I bought when Mazda was offering $1000 cash back. I paid $24,102; with fees and taxes: $26,059. For me car buying is stressful: the dealers are pros, I am not a good negotiator. My purchase this July, 2016 was more stressful than when I had bought my previous car, a 2004 Acura RSX Type S. This time I had recently been knocked off the Washington Capitol beltway by a hit-and-run tractor-trailer. GEICO judged my car as a total loss ($5000+ to repair) and said I was lucky to be uninjured. For months prior to the accident I had scouted buying a new car since my Acura had over 250,000 miles. I had narrowed the candidates to VW GTI, Subaru Impreza, and Madza3. After driving the GEICO supplied loaner for a few days and doing more intense internet research, I decided to try for the Mazda3 in a one day buying surge. It took pretty much an entire day. Looking for a Mazda3 S GT manual transmission hatchback, the internet showed two dealers had cars that matched: one close, one farther away. I went to the nearby one, but it turned out they did not have it. After a test drive in a sedan, our salesman wandered off and left me and my friend alone sitting at his desk. After a considerable time, I saw him start talking to an attractive young woman who just walked in. We then left and drove out to the Bel Air dealership. At Bel Air we met the internet manager, Devon Giddings. He was an appealing man with a good personality and a friendly manner. He guided me on a very good test drive route after we had waited a fair amount of time for a salesperson to get free and chaperon the drive. Our salesman, Paul Gallo, was a low key friendly man who, during further delays and waits, revealed some of his very interesting struggles to cope in our difficult economy. Just a reminder that many other people have it worse than you. Both Devon Giddings and Paul Gallo we very influential in my decision to buy at Bel Air Mazda. The buying process took a long time and was very fatiguing. There were lots of delays and waiting. In addition the showroom was rather hot and uncomfortable. When I did internet research prior to coming to the dealerships, I went to informational websites such as cars.com, Edmunds.com, and Truecar.com. These visits generated requests to dealers that often were not what I intended and were not accurate as to the model car I was actually interested in. As a result, I received offers from dealerships that to me were misleading and led to misunderstandings. It should be noted that while salesman Paul Gallo was a very decent guy who after the deal was signed, put out a lot of additional effort to make sure my car was prepped and ready to go and who went over key features about driving the car, the actual negotiating and deal making was out of his area of responsibility and was taken over by a manager whom I had not met beforehand. The Bel Air Mazda dealership seems by most accounts to be very reputable. They apparently have a very good, award-winning service department, and a good loaner car program. I want those things since that is what Im accustomed to with my old car at Frankel Acura.Greetings! Thank you for your complimentary feedback of Heritage Mazda Bel Air. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Heritage Mazda is the best !!!!!
by Giriraj_VG on 07/28/2016I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month. He asked me… to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience. When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed. I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back. Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda. Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!!Good morning Giriraj. In response to your review, I want to take the time to thank you for praising Heritage Mazda Bel Air. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Giriraj and be sure to stop by soon!
Sales review
by Vmccants on 07/26/2016I had the pleasure of working with Justin Ledbetter,in purchasing my 2014 Mazada6. My intentions were to just coke in and browse to get an idea of what I may want to buy. Justin was so patient and allowed my to test drive 2 vehicles and… look at 3 others. He answered all questions that I had and provided wonderful assistance overall. Jason Grimm the finance guy was also very helpful and patient. I was very happy to know that they financed with my bank....just a plus for me. I will definitely recommend to friends and family.Thank you for your complimentary feedback of Heritage Mazda Bel Air. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
The Best Car Salesman out there!!
by JaymeeBurgess_ on 07/23/2016I'm so grateful to have had the chance to have Wil Wells as my Car salesman. The car he found for me was perfect and his customer service was outstanding!! I would recommend him to any and everyone that I come across that is searching for… an vehicle. Thank you so much again for helping me find the car of my dreams!Thank you for taking the time to review us! Heritage Mazda Bel Air strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Like Family
by JStarck on 07/18/2016My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family and made us feel like his most important customer. We looked forward to each visit to the… dealer and each time felt like we were coming to see an old friend. He truly cares about his customers. We left not only with a great deal and great car, but also a great friend for life. If youre looking for a new car, see Wil. You wont regret it!Good morning. Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one! We are also pleased that Wil was able to assist you with your new Mazda purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Great Experience
by katelukehart on 07/12/2016I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found… him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin!Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Justin led you to your new Mazda, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Mazda Bel Air. Thank you again and have a great day!
Great car buying experience with Paul at Hertiage Mazda
by santosb on 07/12/2016We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bells and whistles on the CX-5 during our test drive, and let us take the car overnight to try… it out for another whole day! When we returned to the dealership to go over numbers he had the finance group run numerous options for us to consider. Paul is really very knowledgeable and a great guy to work with. We traded in a 17 year old car and really needed Paul's help to understand how to operate all the new gadgets that have become standard in the new cars. This is the first car we've had that doesn't start with a regular key in the ignition! We also really appreciated the fact that Paul was low pressure, patient, and just overall fun to talk to.Thank you for taking the time to review us! Heritage Mazda Bel Air strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Excellent sales experience and sales person
by NicksterM4 on 07/01/2016Very easy purchase process, very pleasant sales person, Darris, and sales manager, John. Felt like we got a good/fair deal! I would recommend to all my friends!! Thanks Darris!!Heritage Mazda Bel Air appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Mazda for a checkup! Thank you again for the highly praised feedback.
Great salesmen!
by Amanda_B97 on 06/27/2016I bought a 2007 Saturn ion from Heritage Mazda Bel Air about a year ago. I had help from all around. Our salesman Kenny was such a sweetheart he was very nice and knew the products well, he has sent my birthday and holiday cards since… buying my car which is very nice and much appreciated. We also had help from a nice young very handsome salesman named Dave he was very knowledgeable and funny and had great people skills, he really made us feel at ease and more comfortable with the buying process. He also went above and beyond the car sale and made me really feel like part of the heritage family. The finance manager Richard, who I believe has since retired, was very easy to talk to and explained everything well. He was a very nice guy and great to get along with. Overall great experience there they really make you feel at home!Good afternoon Amanda. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Bel Air works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the face that you've provided us with exceptional positive feedback. Please don't hesitate to call or stop in anytime should you need any further services. Thank you again Amanda and have a great day!
Amazing Experience!
by biancaa13 on 06/19/2016Dave Johansen is an excellent salesman! He's extremely helpful, knowledgeable, and patient. After I accompanied my mother, who also bought a car from him, I know without a doubt that I would be buying my next car from him as well. In fact,… I went back to Heritage Mazda Bel Air in general because of a great overall experience. All staff members are super friendly and kind! Heritage Bel Air is a one-of-a-kind experience!Bianca, thank you for your complimentary feedback of Heritage Mazda Bel Air. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
An AMAZING Dealership!
by Terryv6002 on 06/14/2016I became a "ZOOM ZOOM" girl back in 2006. I have purchased 2 Mazda 3's and now am the proud owner of a Mazda CX-3! It is an amazing car and Heritage of Bel Air is an amazing dealership! It is unlike any other dealer you will experience.… It is like walking into see friends! When you get there, ask for Ken Arment. He will not only make you feel like a valued customer but a Mazda family member as well! I live in Catonsville and I drive to Bel Air for my service. That says a lot about this wonderful dealership!Good morning. In response to your review, I want to take the time to thank you for praising Heritage Mazda Bel Air. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Above and Beyond Customer Service
by cmh61789 on 06/08/2016Our Salesman, Jonathan Christ, could not have been any more helpful or accommodating. We stopped by the dealership early in the evening thinking they were closed just to look around the parking lot. Jonathan came out and talked to us. He… had recently sold my son his car two weeks earlier. We took a test drive and went in to talk about the car. He did not pressure us in any way to purchase the car. Jonathan stayed way past closing time and did not make me feel rushed or pressured to make a decision. We did leave with a promise to think about it and come back. We went back two days later and worked out a deal that I thought was fair to both sides. He was very friendly and took the time to get to know us. He is very knowledgeable and answered all of our questions. Today I had a mirror installed on my car. Jonathan arranged to have a car for me to drive and when my car was done; he drove it to my office and swapped cars. Not many people would do that. If we have a need for another car, we will definitely go back to Heritage Mazda of Bel Air, and talk to Jonathan. Buying a car can be stressful; Jonathan made it very easy and not stressful at all.Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Mazda. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Yay Heritage!
by Snokone on 06/07/2016Great bunch of people over at Heritage Mazda of Bel Air. Didn't have what we were looking for at first but our salesman Paul Gallo gave us a call on a vehicle that had come in he felt would be a perfect fit and a few hours later I was the… proud owner. A++ for going above and beyond Paul and the Heritage team. Thank You! ~Kris and FamilyHeritage Mazda appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Mazda for a checkup! Thank you again for the highly praised feedback.
Happy customer
by matthewa2 on 05/30/2016I purchased a vehicle found on the Bel Air website from Bobbi based on her professionalism and that of her colleagues at the dealership. I arrived from out of state, the dealership picked me up from the train station for no charge, and had… me on the road before lunch. I will absolutely purchase another vehicle from Bobbi.Car fixed PRIOR to purchase/delivery
by baltimorejim3 on 05/27/2016We were IMPRESSED with the way our punch list was handled on a used car we purchased. This dealer is highly recommended. I enjoyed reading the "bad" review and Heritage's response and POSITIVE resolution. You can always tell more about… the quality of an organization when things go WRONG than when they go right!!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
by Barry Lewis on 01/14/2025