Jones Bel Air Subaru
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Customer Reviews of Jones Bel Air Subaru
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40 sales reviews
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Excellent
by Subrau Forester 2021 on 03/15/2021My salesman was the kind everyone should be lucky enough to get, last year he helped When I brought my granddaughter in for a car Subrau 2020 forester so, I wanted same salesperson, Jacob Ruff. I got a subrau forester 2021. Sales was done… fast. I text him and the car was waiting when I got there.Great sales experience
by Laurie Feldman on 03/02/2021We recently purchased a Crosstrek from Jones in Bel Air. Jennifer was so easy to work with. She was professional, knowledgeable and friendly. She reviewed all of the new technology in the car for us in an easy to understand way and was… always available for questions. Thanks for a great experience!Excellent job
by Kristen Brunt on 01/21/2021Great sales and overall experience. Highly recommended. Go to Jacob Ruff for all of your subaru needsExcellent experience!!
by Scott Hanson on 11/05/2020My sales representative, John Burns, gave me probably the best experience of car buying ever. He was friendly and was sure to anticipate any questions that I had. I have dealt with Jones for a long time.Subaru assent
by Mary S on 11/04/2020Just purchased a 2021Subaru Assent at Jones in Bel Air. This is my 3rd vehicle purchase from The Jones family of vehicles. It was an awesome experience. The sales rep Jennifer was extremely knowledgeable and very friendly. I know the… service is great too.2021 Subaru Crosstrek
by Crosstrek Owner on 10/01/2020Sales personnel know I was looking for a Crosstrek with a manual transmission, and called me when they got one. As it turns out, my old car broke down on the way to the dealership but they still took it and gave me good value for the trade… in. Knowledgeable staff and free car washes for life.. not too bad It did take a while to get the roof crossbars installed but overall a great experienceNew Car purchase
by Andrew on 09/28/2020I called Jones to inquire about a car and the best price. They gave me a reasonable one and went to the dealership to have a test drive. I loved it and started the negotiation. After more or less 2 hours I got the car. Jacob and Anthony… were very accommodating and pleasant the entire time. It was a smooth and easy process.Recent purchase of Subaru Outback
by Christine on 07/04/2020The purchase of my new car was a fantastic experience due to my Sales Consultant, Jennifer DelVecchio. Because of some special circumstances I have, finding the right car was challenging. I worked with Jennifer for several months. She is… a very patient, caring, understanding and knowledgable person. The Outback is a wonderful car and has many safety features.Subaru forester
by J0000 on 06/22/2020Clean safety conscience show room Attentive professional employeesVery Happy
by Dan on 04/09/2020We are very happy with our purchase. Jen made it a wonderful experience.Forester purchase
by Lee on 03/09/2020My salesman, David, was knowledgeable and very helpful in making my decision to purchase a Forester.Jones experience
by Great deal and experience on 01/08/2020This was a great experience. No pressure at all from our salesperson Jen We went in with a well researched price and got it! All of the other people involved in the sale were as low key as Jen.Helpful Sales Associate
by Subaru Impreza on 12/03/2019Jen was very helpful by showing us the many features of our Subaru Impreza.Great experience
by Highly recommend on 11/21/2019Scott M. and Vince G. made our entire experience from the test drives to the purchasing and financing of our new Subaru a painless process. Worked with us the entire time and enjoyed the no pressure shopping. Highly recommend these guys at… Jones Bel Air Subaru.Looking forward to buying cars on-line only
by Buyer be prepared on 10/16/2019New car (after several appointment re-schedules) had 287 miles (anticipated <50 miles) and despite having made the appointment a week in advance, the odometer disclosure statement was not ready. That was revealed by a very seedy salesman… (manager?) who tried to patronize me explaining what a comptroller is in a company and then proceeded to tell me the comptroller location could not be disclosed and they would hand write the odometer disclosure statement. I was then shuffled to another manager who explained the odometer statement was locked in the financial office. ????? I acquiesced after 3 hours of this and drove off feeling very uneasy about the whole deal.Love my Subaru
by Chad on 09/20/2019I worked with Scott who made buying very easy. I purchased the Subaru Legacy for all the standard features, all wheel drive, and fuel economy. So far this car is great for I commute an hour each way to work. Also acts as another set of eyes… for me on the road should I need it. Anyway everyone at Jones was helpful and friendly and gave me a great offer the first time instead of constantly going back and forth with a manager. The dealership is very clean, great perks for buying with them, nice waiting area, free coffee, water, apples, and more. Thanks again Scott!!Finance lady killed the deal
by jonandlinz on 04/30/2015I was looking into getting a 2015 WRX when they came out last spring. Sale's guy John was pretty knowledgeable. After the test drive was I was ready to buy and asked John about the Subaru financing. That's when he lead me to the rude… financing lady. 1st: She was playing Solitaire or Free-cell and made it seem like I was inconveniencing her. 2nd: I asked her what was the percent that Subaru was offering on the wrx and she said "There is no special financing". All while still playing her game. I knew there was the 2.9% but i wanted to see if there was a better rate for less months. 3rd: Once she did stop playing her game she told me that only people with really high scores can get financing. I told her look lady, I make 6 figures a year and have a 780 fico score. Just tell me what Subaru is offering. She told me just the 2.9%. At that point I knew I wasn't going to deal with the Jone's sales anymore. Drove to Heritage and bought my wrx from them.Bel Air Subaru Review
by bwoodman on 02/27/2015updated 03/06/2015Very welcoming, friendly, and open about their product and service. Easy to work with. Service offerings along with a new vehicle are wonderful.Subaru Forester
by Ratiug52 on 02/04/2015updated 02/20/2015Adam did a good job of explaning the features and benefits of the Forester. We test drove two cars and were treated well during the experence.Thank you so much for the nice review. Adam is a key component of our team here at Bel Air Subaru, and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Anthony Barkas (abarkas@jonesjunction.com) General Sales Manager
my experience
by Kendra6107 on 01/31/2015updated 02/08/2015The staff was very pleasant to work with. They very knowledgeable and efficient which made me feel comfortable making a purchase. My experience was wonderful at bel air subaru.Kendra, thank you for choosing Bel Air Subaru to purchase your new vehicle. We take great pride in the level of customer service we offer while creating a hassle-free car-buying experience. Our staff achieved this with you, and that makes us very proud. Enjoy your new vehicle, and we look forward to seeing you in your next visit. Sincerely, Anthony Barkas (abarkas@jonesjunction.com) General Sales Manager
Nice facilities, nice people, but not the most honest
by slerch666 on 01/23/2015updated 02/03/2015For those looking to buy from Bel Air Subaru: 1) If you have a trade in, sell it to Carmax if it has more than 75,000 miles on it. 2) I was told my car would go to auction as it was high mileage (94304), and the low ball price they… gave, and the low ball counteroffer, essentially cut me off at the knees for negotiating further. What they will tell you: KBB is too high priced. They use an auction house website (which conveniently you have no access to at all) and Edmunds for pricing. Neither worked in my favor, and won't work for you either. 3) They then turned around and sold my old car as 1 owner, well maintained, never in an accident, and dealer maintained as perks. All things I tried to use to raise the trade in value. And the price they listed it for, was way out of even "over priced" KBB retail range. Almost $4K more than KBB retail. 4) I was told, 3 times, that my car was high mileage and would definitely go to auction. It was sold off their used lot (and they even had it listed on eBay for a price more in line w/ KBB price). I despise being lied to more than anything. 4) Beware the upsell. After you agree on a price, the sales person transfers you to a car detail specialist or something. This person tries to upsell you on paint protection, under carriage protection, and rust protection. You can potentially get this cheaper elsewhere, but likely not with the lengthy warranty Jones offers. Whether you go with it or not, is up to you. Having it sprung on me after price agreement was an unpleasant surprise that until we agreed, no one mentioned would happen. I stand by my original comments. They are all nice people. They just have a problem with accepting blame, and blame the next guy (Adam blamed finance for the price, they blame Jones used dept, Jones used would likely blame upper management, upper management would likely ignore you all together). I liked their service department. I had an issue there, and they made it right, but it was mostly out of their hands, so I only blame them for not giving my key back sooner.Thank you for leaving us this review! We really appreciate you leaving us your input. We're happy to read that you found what you wanted. We are very pleased to hear that Adam and the rest of the staff could make your car shopping experience so pleasurable and stress free. We are glad to hear your loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Anthony Barkas (abarkas@jonesjunction.com) General Sales Manager
Subaru Crosstrek
Subaru Legacy
About our dealership
Thank you for your review and business as a customer. It is our goal to provide all of our customers with the kind of customer service you described and we are glad we achieved that. Once again, we appreciate your business and hope you will keep in touch for your future automotive needs. Regards, Anthony Barkas (abarkas@jonesjunction.com) General Sales Manager
by belairsubaru on 03/28/2015