Plaza Ford
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Customer Reviews of Plaza Ford
Review type:
Questionable Business Practices
by Jim P on 11/29/2023
I tried to buy a truck from this dealer but they sold it out from under me. I had been working with Joe at Plaza Ford for about two weeks on an F-450 that was ordered for a customer and the buyer was having issues with financing. Finally I… got the word that the truck was available and I could purchase it. I told Joe that my preference was to use my financing, then his financing or I would pay cash. Joe sent me an official quote, a credit app and asked for a picture of the front and back of my drivers license. I applied at my bank, completed and returned his credit app, a picture of my drivers license and secured insurance. I even offered to put a deposit down on the truck. The next day Joe went dark, would not answer text or phone calls. I called the dealer who transferred the call to Joe who then informed me that they sold the truck to another customer. He could at least had the intestinal fortitude to let me know the truck was not available instead of hiding. I contacted the General Sales Manager (Hugh), who listened to my story but had little to offer than sorry. As a business owner myself I do not appreciate Hugh and team waisting my time. As a potential customer I believe I did everything possible to negotiate in good faith and do not believe this situation should have occurred.
I did receive call backs from Hugh and Darren apologizing for the situation. From what I gathered from the conversations, several salesman had buyers for this truck. It is close to the end of the month and being in sales myself, I understand they wanted this sale in Nov and not let it slip into Dec. I believe Joe is not the top salesman at Plaza Ford as another salesman sold to management that his buyer was ready to wire the money and didn't mention I was willing to pay cash. I assume that getting the sale in this month was more profitable to Plaza Ford than also having the revenue from financing.
If Mr Walls (President/owner at Plaza Ford Inc) is listening, Hugh might be a nice guy, but if he is not managing his sales people and have well defined processes in place he is not helping your business. From my point of view, I see neither of these two things.
87 reviews
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Outstanding Service! Thank you Scott K.
by A McCullough on 06/17/2024On 6/13/24 I took my 2016 F-150 in for a bad O2 sensor was greeted by service advisor Scott Keppler who was outstanding. He kept me up on everything going on with my truck from the time they took it into the shop what they found which was a… bad 02 sensor and how long it would take. I waited and to my surprise the work was done faster than i expected. I've been taking my truck to Plaza Ford for it oil changes and service since I bought it from Plaza Ford. The service is always Professional & reliable. Thank You to Scott Keppler and the service team at Plaza Ford.Questionable Business Practices
by Jim P on 11/29/2023I tried to buy a truck from this dealer but they sold it out from under me. I had been working with Joe at Plaza Ford for about two weeks on an F-450 that was ordered for a customer and the buyer was having issues with financing. Finally I… got the word that the truck was available and I could purchase it. I told Joe that my preference was to use my financing, then his financing or I would pay cash. Joe sent me an official quote, a credit app and asked for a picture of the front and back of my drivers license. I applied at my bank, completed and returned his credit app, a picture of my drivers license and secured insurance. I even offered to put a deposit down on the truck. The next day Joe went dark, would not answer text or phone calls. I called the dealer who transferred the call to Joe who then informed me that they sold the truck to another customer. He could at least had the intestinal fortitude to let me know the truck was not available instead of hiding. I contacted the General Sales Manager (Hugh), who listened to my story but had little to offer than sorry. As a business owner myself I do not appreciate Hugh and team waisting my time. As a potential customer I believe I did everything possible to negotiate in good faith and do not believe this situation should have occurred. I did receive call backs from Hugh and Darren apologizing for the situation. From what I gathered from the conversations, several salesman had buyers for this truck. It is close to the end of the month and being in sales myself, I understand they wanted this sale in Nov and not let it slip into Dec. I believe Joe is not the top salesman at Plaza Ford as another salesman sold to management that his buyer was ready to wire the money and didn't mention I was willing to pay cash. I assume that getting the sale in this month was more profitable to Plaza Ford than also having the revenue from financing. If Mr Walls (President/owner at Plaza Ford Inc) is listening, Hugh might be a nice guy, but if he is not managing his sales people and have well defined processes in place he is not helping your business. From my point of view, I see neither of these two things.Genuineness
by Paul on 10/03/2021Absolute pleasure to work with! Hugh Hanley, Craig Fitchwell and team are an extremely friendly and hospitable. They really went the distance to get me the best deal. I've bought multiple vehicles now at Plaza Ford and I can say i would… recommend "10/10"HORRIBLE SERVICE
by RT on 01/12/2021Since Dec 12 I tried by email several times. I did get few reply's by RUDE salesman, didn’t want to give information on car I inquired about. Finally two weeks of this I called and was given a sales Manager. He then turned me over to… another salesman. Car not available to be seen... I got jerked around for another week. I was told car not on lot that owners wife is driving it. Can’t see it that day.... I wait few days to again try to schedule a test drive. I am now told owners friend may want to buy it. 3 days later I try again, I’m told its being sold to owners friend. Next day/today I see car still listed but at reduced price since yesterday. I have someone else inquire for me. They are told car is going to auction. Wow I wanted to buy, but car is never available to see it. They told me someone is buying it... I call speak to sales manager again, he wont really say, he just says no longer available. So I ask is it going to auction? Instead of answering he asks why do you say that. I been trying to see this car. Sales Manager Elliott wont say. Just insists its not available. Elliott then says it takes while to take off internet,. I ask why the price changed overnight, do you change price on car that is not there or has been sold? Something very wrong here.DISHONESTY OF NEGLIGENCE, TAKE YOUR PICK
by KobieColemon on 10/24/2017Plaza Ford sold me a 2014 Ford Mustang GT without a catalytic converter and with substantial modifications to the onboard computer. They did not disclose this information upon purchase and, once discovered, it cost me thousands of dollars… in repairs at another dealer. After an initial email exchange in which "Business Development" manager Elliot claimed ignorance, I have heard nothing from anyone at Plaza Ford. I am left to conclude that either management at Plaza Ford are a group of [non-permissible content removed] who swindle customers with damaged vehicles, or they failed to inspect a damaged vehicle they had for sale on their lot. Dishonesty or negligence, take your pick. But, in either case, stay far away!Consistent great service
by VickieG13 on 07/18/2016I have owned 4 Ford vehicles in my lifetime. I bought the last 2 Escapes at Plaza Ford. I did so strictly because of the Service Dept.We're pleased to hear everything was completed to your satisfaction! Take care!
Reliable for service
by Nainfletch on 07/15/2016My 2011 Escape is the my second Escape. I bought both at Plaza Ford and I had all my service done there. I will continue to have them serviced there. They are always pleasant to deal with. The work is always completed in a timely… fashion and at reasonable cost. Even when the service requires few hours or days I could always count on them for alternate transportation.Helpful and Friendly Car Sales Team Does Exist!
by A3hennen on 07/05/2016I found Plaza Ford as an extremely friendly and helpful team, especially Steve. I bought a used vehicle that I found on the internet, and Steve answered my many questions and followed through with everything he said he would in a very… timely manner. We travelled far to see our new vehicle and Gordy helped us finish our purchase. He was also very pleasant to work with. Overall, I was happy to see that honest and genuinely helpful and friendly car salesmen actually do still exist, and for that, I would travel the extra miles again. Thank you all so much!Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Here at Plaza Ford, we truly value you and your business and we hope to see you again!
Car buying should be fun, right?
by JackLarkin on 07/02/2016Ask for Gordy. He was our sales associate. Gary and Darren were also fantastic. This was a terrific buying experience compared to other dealerships I visited. You get that certain pressured and intense "feeling" when you walk into some… places. Not here. They are patient and thorough. Next time I need to buy, I'll start at Plaza first.Your positive review means a lot to us and were happy we could help you! Thanks again for your business!
Great service
by cready76 on 07/01/2016Rick was amazing very helpful! I had an issue with 2 things and he explained them both to meTest Drives
by ArnoldandMol on 06/29/2016Gordon was great to work with, 5 test drives later we bought the car. No aftermarket nonsense either. Will buy a truck there in 2 years, if Gordon is there.Pleasant experience
by Senatored on 06/27/2016Ford expedition. Service and experience was excellent great friendly staff. Would recommend sales men and dealership to all.Great buying experience--great car!
by klwatt92 on 06/27/2016The service was excellent. My sales rep understood my budget and worked with me to find the right car for the money. I couldn't be happier with my purchase and Plaza Ford will be my first stop next time I need a car.Top notch service! WE LOVE MARY!
by MatthewB93 on 06/25/2016I have a 2007 Ford Edge. Earlier this year Ford recalled this vehicle for a potential gas tank leak problem. This service center checked the vehicle at the time and found no leaks. A couple months later, sure enough, the tank started to… leak. I took the vehicle back to the service center and they communicated with Ford for me and were able to re-open the recall case on my vehicle so they could replace the tank without any fee for me. Mary was (and is) always very helpful and I feel like she takes care of everyone like they're family and not just a number. I really appreciate that and will continue to bring my Ford vehicles to Plaza Ford and ask for Mary whenever I have an issue with anything!Great Service and Staff
by trishpam1 on 06/25/2016I took my 2016 Ford Escape in for its first oil change and tires rotated. No appointment. Great service. Staff was courteous, professional and fast.Great place to buy a vehicle
by EandJ1960 on 06/23/2016Everything was perfect except had to correct interest in finance room and when I got home and reviewed paperwork found I paid $100.00 more than I was quoted. Our salesman Gordy was excellent as was the floor manager. If the finance… manager was employed by a company I own he would be terminated. Every one else was very professional and above average.Néw car purchase
by whv337522 on 05/31/2016The Staff was great Charlie and Pat made the experience fantastic. Walked in not certain I was going to buy. Drove away in a new car. Excellent treatmentFast, Efficient, & Friendly - As Always!
by luckySarah on 05/27/2016While it was disappointing to have my car in the shop 2 days in a row and put out more money than I could have imagined this week would bring, my experience as a whole was very peaceful and I know that the money I forked over was put to… good use. Mark was extremely helpful in assessing the problem and providing good news, alongside some safety warnings and pricing for additional work. He even went as far as leaving the remaining items that need to be addressed on my work order so I'd know how much they are when I have money for more work on the truck. I was extra pleased that he saved $50 from what he originally quoted me and my truck also appears to have had a much needed bath. I bought my vehicle at Plaza Ford 5 years ago and have continued to have it serviced there because your staff has always been friendly, honest, reasonable, and efficient and I'm very grateful for that!Purchase of New Ford
by bapd108 on 05/18/2016The sales team were easy going and made the transfer easy and quick. We traded two vehicles and came away feeling satisfied with our purchase of a 2016 Ford Explorer XLT. Gordy was great to work with and even walked us thru additional… rebates to save us money. Well worth the trip and we love our new car!!Thank you for your wonderful response to the quality of service our Staff provides, bapd108! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Great Services
by martinronw on 05/13/2016top notch professionals that appreciate my business, respect my time and decision making processes. Answer any questions completely unbiased. I would never go anywhere else!Our Staff works hard to go the extra-mile for our valued guests! All of us here at Plaza Ford truly value your business and hope to see you again soon! Take care!
Oil change
by LB12345 on 05/12/2016I had a 10.00 coupon that was forgotten-so transaction had to be re-done. Then I checked my wallet once I left & my credit card was not returned to me. So I had to go back inside to ask for it. I was told my wipers streaked but I had… just replaced them at my last oil change.
About our dealership
Mr. Coleman, We are sorry that you feel your experience with us in November of 2016 was not up to your expectations and that we were negligent in our duties to you as a car dealership. However, we provided you with money to have your vehicle inspected in the state of New York while driving away on a 60 day temp tag. Your vehicle would not have passed any state inspections without a catalytic converter as you claim. Without a state inspection your vehicle would not have tags, so I am very confused as to how you have owned the vehicle for almost a year with legal state tags and are now claiming it doesn't have a catalytic converter. Also, several members of our staff have reached out to you on numerous occasions, including several phone calls and emails this week with absolutely no response from you. The phone number you provided us with almost a year ago says that it is disconnected. If you would either give us accurate contact information or respond to one of our numerous emails, we could help understand and explain the matter a little better. Please contact either myself or Hugh Hanley so that we can get this matter resolved. Thanks, Katie Hargrove 410-838-3100 kwalls@plazaford.com Hugh Hanley 410-838-3100 hanley@plazaford.com <br>
by nusanisocial on 10/26/2017