Jim Coleman Cadillac
Customer Reviews of Jim Coleman Cadillac
Review type:
Outstanding Service
by clarkmti on 02/10/2017Used car sales team is 100% trust worthy, competent, and a pleasure to work with. Service attitude, attention to detail, knowledge, and loaner car program can't be beat! I just traded in my 2013 escalade for a 2015 escalade esv and… everyone was super. This was my 3rd Cadillac from Coleman - the only place I'll buy a car from.they are lying and cheating
by Saeed1333 on 07/28/2016I recommend service department specially Martin. He is so professional, friendly and expert but I do not recommend sell department because they are cheating and lying specially the manger(Tim). So next time I will go to another dealership… for getting new car but for service I will go to service department of Jim Coleman.cadillac
by Mgh12 on 01/28/2015enjoyed working with Glenn Price, my sales person. He was not a "hard sell" and was always congenial when I was looking at alternatives. the actual sale, with signing papers, was very quick in my experience.Thank you for the feedback! We are happy to hear of your positive experience at Jim Coleman Cadillac, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Jim Coleman Cadillac, Bethesda, MD - Worth the Drive!
by TLenahan on 10/29/2014My husband had been researching a CTS VSport for over a year. I finally agreed to test drive and decided to go to Miller Cadillac in Ellicott City b/c it close to our home. Long-story-short I suggested we call Jim Coleman. My husband… agreed b/c he found the exact car he wanted (except for the color). We were about an hour away so I called and Mr. Darrell Landon answered the phone. He said he would have the car already for us to test drive. Mr. Landon made the hour trip worth the drive. Mr. Landon was extremely professional and courteous. Moreover, he provided the exact test drive we wanted and he knew how to operate the CUE. My husband and I never make a purchase this large without a few days of thinking about it. However, because of Mr. Landon, I decided in 24 hrs. I now consider Darrell a friend and I have already recommended him to 3 people! Furthermore, the whole Jim Coleman Cadillac team has been fantastic! It's worth the drive to Bethesda to visit Jim Coleman and especially Mr. Darrell Landon!It was a pleasure to read about your car buying experience at the dealership. Congratulations on your CTS VSport! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Darell was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business and thank you for your recommendation. We look very forward to seeing you again in the future! Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
Great Experience
by bsp3 on 10/03/2014I recently went to Jim Coleman to look at a used vehicle. I was greeted by Richard Mallon and he took me to see the SUV I was interested in. Richard was extremely knowledgeable about this GM vehicle yet he was not pushy at all. I bought… the vehicle and had an equally great experience on the finance side with Stew Mallon. I have purchased many vehicles over the years and this was probably one of the best sales experiences I've had.Thank you for the excellent review! We are pleased to hear that Richard did a great job in assisting you in your purchase. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
A Professional and Efficient Process
by bernie27 on 12/11/2009Earlier this week, I purchased an STS from this dealership. The sales person, Kurt Rodgers, made an experience that I rather dreaded pleasant. Mr. Rodgers was honest and very knowledgeable about the cars. I'd done some research on the… Internet prior to contacting the dealership, but I stll had some questions. As an example, Kurt knew a great deal about the AWD drive system, a feature about which I had mixed feeling initially. Mr. Rodgers knew the market and prices for this particular car well and seemd to appreciate that I had done some homework, too. Arriving at a fair price was surprisingly easy and fast. The dealership was able to print out a registration and prepare tags within minutes. The dealership, apparently, has been part of Bethesda for decades, although not always at the current location. The owners (brothers), I understand, are on the premises daily. That can make a huge difference in the quality of service in a dealership, IMHO. As yet, I have not had experience with the service department, so I cannot comment on that part of the business.Leased a new CTS
by kar19045 on 12/05/2008In May I leased a new 2008 CTS from Jim Coleman in Bethesda. I have always thought of Cadillacs to be what stodgy old men drive but after researching all the great press on the new CTS I decided to give it a look- and needless to say I was… very impressed. My salesman, Kurt Rodgers was actually a nice guy and made the process more pleasant than I could have ever expected! I love my new Caddy and would HIGHLY recommend Kurt and Jim Coleman Cadillac to anyone I know!Leasing a Car at Jim Coleman in Bethesda
by Happy_SRX on 05/18/2013updated 04/26/2025I talked to Mr. Santos V. over the last year about the used cars he had in stock. He was always very pleasant, no pressure and tried to help me. So when I decided to lease a new car I of course called him first to help me. We made an… appointment, looked at all the cars I wanted to, test drove an SRX and I completed the lease that evening with him and the folks at the dealership. All very pleasant, professional and I was very comfortable at all times in our discussion. I would highly recommend Santos V. for anyone looking at any type of car with Jim Coleman. When it is time for a new lease I will call him again. Of course I had my Edmunds information with me.Thank you for the kind words about our team! We strive to provide an enjoyable car buying experience without any pressure. Your happiness is our top priority and we are so glad to hear everything went well during the leasing process. Be sure to follow us on Twitter or Facebook for special offers and news before your next visit. Enjoy your new vehicle! Regards, Tim Ralston General Sales Manager tralston@jimcolemanauto.com
Good Trade
by fred10456 on 11/17/2012updated 04/26/2025Afer a couple of calls to obtain details on the vehicle I was interested in, I visited the dealership and closed the deal.Thanks for sharing! We appreciate the kind words, and look forward to working with you again. Make sure you follow us on Twitter and Facebook for exclusive news and coupons. Regards, Tim Ralston General Sales Manager tralston@jimcolemanauto.com
Leased a New ATS
by yankees0723 on 07/27/2013updated 04/26/2025Even before I got to the dealership my sales associate Nana was extremely professional in his emails and setting up an appointment. At the dealership the managers and staff were very accommodating and helpful. Nana knew a lot about the car… and walked me through the features and functions of the ATS and CUE system. It was a very pleasant buying experience and I would recommend people to this dealership.Thank you for the wonderful review about Nana and our dealership! Our team works hard to provide a professional and pleasant car buying experience for each of our customers. It is always great to hear that we will see you again. Be sure to follow us on Twitter and Facebook for exclusive news and service coupons. Enjoy your new ATS! Regards, Tim Ralston General Sales Manager tralston@jimcolemanauto.com
We recommend Jim Coleman Cadillac
by archtk1 on 05/01/2013updated 04/26/2025My wife and I were quite pleased Xwhen we first met Nana P., our sales adviser. He was knowledgeable about the SRX we were looking at, he did not "push" us into buying the vehicle, and he helped us to make our decision in a calm and… friendly manner. When we returned for a second look, he recalled our specific interests. He allowed us to take an extended test drive so that we could make a final decision. Mr. P. actually made our buying experience pleasurable, something we had not initially anticipated. We will recommend Coleman to our friends and we will tell them to ask for Nana.Thank you for the wonderful review about Nana and the team! We strive to provide a friendly, enjoyable car buying experience without any pressure. It is great to hear how pleased you are with our dealership. Be sure to follow us on Twitter and Facebook for exclusive news and offers. Regards, Tim Ralston General Sales Manager tralston@jimcolemanauto.com
Cadillac Escalade ESV
Cadillac XT5
Cadillac Escalade
It was a pleasure to read about your third car-buying experience at Jim Coleman Cadillac. Congratulations on your 2015 Escalade ESV! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know we provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com
by dealerreply on 02/13/2017