Ourisman Chevrolet of Bowie
Today 9:00 AM - 9:00 PM
Customer Reviews of Ourisman Chevrolet of Bowie
Review type:
Chevrolet
by Kennith on 01/24/2025
updated 01/31/2025
I was approved but my choice of vehicles were limited to 2 vehicles. I chose the vehicle I could get in and out without too much difficulty.
42 reviews
Sort by:
Care with precision!
by ChevyGirl88 on 12/16/2018Came to the dealer after another repair shop failed to fix my car correctly. I explained the situation and what I heard. Within minutes the dealership confirmed my fears, contacted other parties to inform them of such, and placed me in a… rental vehicle. I felt a great amount of frustration leave, knowing my car was being taken care of correctly!Customer Service
by ewn3903 on 09/08/2018Took my car for service because of engine light problem. Adviser found problem with Turbo Booster and it was covered by warranty. What I am a little disappointed by is lack of communication. I knew it would take a little longer because of… engine part but adviser said would call me by 4:00 pm on Friday and car would be ready. I did not receive a call. I called Saturday morning to check on the status and service says still waiting for a part and check back Monday. This is what I don't understand. Example: I do computer work and I believe in keeping the customer updated even if I have to rebuild the computer I would let them know it is going to take a little longer. This helps the customer prepare for not having a computer. It's the little things that separates OK customer service from Great customer service. There are just too many ways to communicate today text, email and even social media. At this point I can't comment on work being preformed because I have not seen the completion of the work. I now have to make arrangements to get to work on Monday and possibly Tuesday.Loving my Tahoe
by ChevyForever on 08/21/2018updated 08/27/2018The experience was nice. I would like to suggest automatically washing every car after completion of service.and drying it off. If this is not norm at least ask the customer if they would like it cleaned when they drop it off. This will… avoid additional waiting time out of ones day. I would like to see Chevy step up their game. I also own an Audi and after any service that is performed at the dealer, my car is always washed and dried upon my return. Going the extra mile keeps the customer coming back and referring to others. .Center Screen
by Corvette Z06 on 08/08/2018Service to replace the center screen for the 3rd time. Dealership did well, and this isn’t a dealership issue, but I shouldn’t have had to pay a deductible for a system that continues to fail.No quote
by Chrisjunk on 01/09/2018I was in for recall ignition and was charged a diagnostic fee when I was never quoted one for Munoz check engine light.Corvette Survey
by rmg628171 on 11/06/2017On 11/04/2017 I had my 2006 Corvette serviced at your dealership, my total bill was for $2387.19. I attempted to use two coupons, one for brakes and the other for the cooling system, sent to me from your dealership, only to be told I could… only use one coupon, I feel that this is unacceptable knowing other repair facilities would have honored the coupons. The amount of money I spend at your dealership should account for something. It's should also be noted that I also Own and 2015 Equus Ultimate that way purchased and serviced by "your" Hyundai dealership. Due to you current policy I will now seek other Dealerships to service and purchase my vehicles in the future who value my dollars.I have a NEW CAR!
by TerryMark on 08/25/2017What a great car buying experience. We seriously went only to look at what was out there, but Chris was able to set me up with exactly what we were looking for and answer any questions I had. And we walked out with a new vehicle and a… great deal! He stayed with us from start to finish making sure we knew how to access all the "new car gadgets" too. Our financial manager, Rob was great too - again able to answer questions and give us the best options to fit our needs. Truly a great buying experience. And we are truly happy customers.Technically Knowledgeable and Customer Attentive
by Michelle_J on 06/01/2017My sales person knew the technical aspects and features of the car I was interested in (Camaro SS) from soup-to-nuts. He worked with me to find the best match of car. Additionally, the dealership made every effort to apply discounts and… incentives to give me a very attractive price. I was satisfied with the experience and impressed how hard the dealership team worked. I hope the service department is equally good.Best car buying experience!
by katharine23 on 03/04/2016Ourisman Chevrolet of Bowie was hands down the best dealership we worked with throughout our car buying process. From the very beginning communication was great and the staff was very personable, specifically Meredith Miller and Kegan… Williamson. I cannot express how grateful I was for the wonderful customer service. Buying a car is a big purchase, so their attentiveness and patience was greatly appreciated. And not only were they wonderful to work with, but they gave us the best price. Unfortunately we plan to have our new car for many years to come, so I won't be able to be a repeat customer any time soon. However I am telling anyone I know that if they are in the market for a new car to come directly to this dealership. Thank you again Meredith and Kegan, (and Max) and the rest of the Ourisman Chevrolet of Bowie family!Katharine, thank you so much for your absolutely amazing comments regarding your experience with our team here at Ourisman of Bowie! We're so glad that we were able to get exactly what you wanted during your visit. We hope you enjoy that new car for a very long time and thanks again for those recommendations.
Great car buying experience
by SE_Garner on 02/13/2016Certainly do recommend Ourisman Chevrolet of Bowie!!! ...saw some listings online and decided to drop by the dealership. The staff was very cordial. Ozzie greeted me when I came through the door then introduced me to Brittney. Brittney… was great!!!... very patient and was with me through pretty much the entire process. She showed me different vehicle options, walked the lot with me, took me on a test drive, listened to my situation, explained the process and options to me, and helped me feel reassured that they'd take care of me. She is very professional but made the experience enjoyable. No pressure... straightforward... and worked with my unique situation. EXCELLENT CUSTOMER SERVICE!!! Shanise handled my financial situation delicately but realistically. Financing came through and I have my new vehicle. It has been almost a month and I must say that I'm very pleased with the entire experience. Thank you, Brittney, Shanise, and Ozzie.Thank you SE_Garner for taking the time to give us your feedback! We are so pleased that our team took great care of you and you had a great experience. We hope you are enjoying your new vehicle! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://www.facebook.com/OurismanBowie/reviews Thanks so much, Meredith Miller Internet Manager 301-262-7600
Excellent Service
by evelynt3 on 09/08/2015I was looking to buy a small vehicle for my teenage granddaughter and received excellent service. From the moment I walked into the dealership, I was greeted courteously from Derrick (salesman) and he immediately showed me a car perfect… for her. Financing was a welcome breeze from my previous experiences at other dealers. Entire experience was great. Would definitely recommend.Great Car/Staff/Price!
by malleablemom on 07/06/2015We could not be happier with our experience at Ourisman Chevrolet. Ozzie and Lew hung in there with us for a very long afternoon: they heard what I needed in a used car, showed me something that I didn't even think I was looking for, and it… exceeded my expectations. Then, just when I didn't think that we could afford it, they helped us get it for a price that we could live with. I cannot recommend this dealership enough - they were kind, funny, respectful, and came through for us in every way. Thanks guys, and thank you Shanise in finance for helping turn our paperwork around in lightening time after a long day!Dishonorable
by gator51 on 07/09/2014I attempted to purchase a car for the promise price of 72k. I entered the dealership within 48 hours of receiving it and was informed by the sales rep that all of upper management instructed him to sale this car at 85k. Not a good way of… doing business when someone was paying cash for a car.Hi there, i wanted to reach out to discuss the recent visit you had with our store. It sounds like you had a tremendously frustrating experience while shopping for a new vehicle and i wanted to see if you had an opportunity to discuss. We certainly never intend to leave anyone feeling poorly after visiting our dealership. When you have an opportunity could you reach out to me directly? Sincerely, Kim Payne, Customer Relations Manager.
Hi there, i wanted to reach out to discuss the recent visit you had with our store. It sounds like you had a tremendously frustrating experience while shopping for a new vehicle and i wanted to see if you had an opportunity to discuss. We certainly never intend to leave anyone feeling poorly after visiting our dealership. When you have an opportunity could you reach out to me directly? Sincerely, Kim Payne, Customer Relations Manager.
Would not look at my Equinox
by 2010equinox on 06/30/2010I took my 2010 Equinox in to have a Service Airbag warning looked at and they all but flat out refused to look at my car. I called to make an appointment on 6/24/10 and the earliest time I could get was on 6/30/10 at 3pm. I show up and… explain the problem. The rep I dealt with (Shane) gave me every excuse he could come up with to not look at my vehicle. First it was oh it could take several hours to look into the problem. Then it was oh I've been seeing lots of 2009 and 2010 cars that have an Air bag alarm go off and then they go away. Next it was, oh its not happening right now then we can't do anything. I explained that it was happening at random times and I can't predict when it would happen again. Then he tells me that there is an issue with the sensor in the passengers seat that will sometimes register a small amount of wait and then kicks an error. The error will take some time to clear. He told me if that was the problem, he won't waste his technicians time troubleshooting the problem. At this point I was a bit upset. Then I get the guilt trip answer. If you want to we can look into it, but it may take several hours or days to fix the problem. But he again tells me, he doesn't want to waste his technicians time if its just the sensor issue. Here's a thought, if you know there are issues with Airbag system sensors. Don't you think you should document them. Also made the comment, he again didn't want to waste his time or Chevy's time with a small issue like the sensor problem. So they let me walk out of there with out doing anything to my vehicle when I was telling my Airbag system was issuing warning. I could have insisted that they do something, but I have lost all confidence that they will do anything. I can't take the chance that they will take my car and just park it around back for two hours. Then bring it back to me and say they did troubleshoot it, when they really didn't do anything. I will wait for it to happen again and then find a place with a service center that takes my issue seriously and won't let me walk out the door with a potentially hazardous vehicle.Desperate and dishonest
by canz on 11/01/2008The salesman let me test drive the vehicle. I asked about a trade-in, and financing arrangements. The salesman said he would provide a firm trade-in offer and a financing deal a couple of days later for me to consider. I was unable to keep… this appointment, and emailed to reschedule. The salesman replied that he was under the impression that I was going to pick up the vehicle that day, and asked whether he should cancel the deal with the bank and put the vehicle back in inventory. There never was a "deal" with any bank. I never got received a trade-in offer (only a $3000 "range") and I never heard any details of a financing agreement. The day I was there, the sales manager shook my hand and said he would make my car buying experience a good one. What's wrong with this picture? Obviously, I'll take my business elsewhere. Too bad, I was trying to buy American. Never again. They never learn.Bait and Switch
by deft on 07/23/2013updated 04/29/2025Had a deal lined up over the phone on a '13 vette. I drove 2 hours one way, waited patiently for the salesmen to become available. Filled out all applicable paperwork to make the trade, oddly--the document regarding price was… missing. Between waiting and paperwork total time spent at the dealer was 1.5 hours. The price document was the last to be brought up at which I was now informed that our deal that we agreed upon was no longer in place, and they decreased my trade in value by more than $3,000. My car was as I described and they were unable to highlight any issue. Shot my whole Saturday and wasted a half tank of gas. Apparently my time and resources were not of concern to this dealership. Ron S. was the salesperson but blamed the change on the sales manager. This is possible, but why save the trade in documentation for last? It just felt really dirty and planned at my expense. Really oddly, I was offered a jar of peanut butter by the salesman as I was leaving--I declined. I thought my girlfriend was going to attack him.Refused to Honor Meet or Beat Price Policy
by 56a12 on 05/09/2012updated 04/29/2025The following is my complaint to Ourisman. Will never do business with any Ourisman dealership. In summary, I provided a valid, documented, offer on a 2012 Chevrolet Malibu from a competitor to your sales department on Friday, January… 21st. My understanding is that your team recognized the price as a “loser deal” and tried the best they could to avoid the email advertisement I had received a week earlier from Andrew Williams promising to beat any competitor’s offer. Not only would your dealership not beat the offer in hand, they also contacted the other dealership the very same day to let them know I had passed along their offer, and in doing so, nullified the deal at both dealerships. The details of my experience are as follows: - Throughout the month of December (2011), I had been contacting various local Chevrolet dealerships about their Malibu inventories as well as their advertised prices and which costs were or were not included in those advertised prices. - On Monday, January 16th, I visited your dealership and was treated very well by Ozzie Turner, one of your sales consultants. He helped me check out a 2012 Malibu and a 2012 Cruze. At the conclusion of that visit, he provided me a written offer on the Malibu with a total “out-the-door” price. At that time, I told him I would consider the offer but that price was my clear driver in the deal and I was not willing to close the deal. - Over the next two days, I emailed a counter offer to Ourisman Chevrolet of Bowie. I also emailed my offer to other local Chevrolet dealerships. From those inquiries, I received my best offer from Ourisman Rockmont Chevrolet. - Their offer was $362 higher than my personal budget for a new vehicle so I inquired further about lowering their cost. At that time, Richard Cunningham made it clear that the vehicle (2012 Chevrolet Malibu LS) was already being offered at a loss to their dealership and that they would not reduce the price any further. - In an effort to close the gap between the total vehicle price and my budget, I inquired with Andrew Williams (on Friday January 20th) to see if he would be able to beat an offer from Ourisman Chevrolet Rockmont. I inquired with Andrew because he had sent me an email blast approximately one week earlier stating Ourisman Chevrolet of Bowie would beat any competitor’s offer. Hours after I sent the email to Andrew, Ozzie gave me a call and asked me to forward the email offer to Meredith Dotson. - Ozzie than called me back after Ourisman Chevrolet of Bowie had received my offer from Ourisman Rockmont Chevrolet and said Ourisman Chevrolet of Bowie would not be able to match this offer. - When I pressed him further, he rechecked with his management and then called me again to tell me Ourisman Chevrolet of Bowie would match the offer if I traded in my old vehicle (which had initially been assessed by Ozzie on Monday at a value of $250). - When I reminded him that the trade vehicle was not part of the standing offer from Ourisman Rockmont Chevrolet, he again rechecked with management and called me back to tell me they would make me the deal if I financed through you guys. At this point, he was giving me an “out-the-door” price around $18,035. Again, I pressed further because this was clearly not matching the comparable price from Ourisman Rockmont Chevrolet at $17,035. Again, Ozzie said he would check with management and this time did not call me back. - Meanwhile, sometime during this exchange, someone from your dealership contacted Ourisman Rockmont Chevrolet because Richard Cunningham emailed me twice offering to increase the value that Ourisman Chevrolet of Bowie was offering on my trade (which was still not part of the deal with either dealership in my mind). - On Saturday, January 21st, I called Ozzie at Ourisman Chevrolet of Bowie to inquire about the status since he had not called me back as promised. During this conversation, I was told that Ourisman Rockmont Chevrolet was a sister store and therefore not considered a competitor. When I asked to speak to Meredith or a manager, Ozzie told me Meredith was off and that you and Lew Gilinksy were unavailable, but would return my call at the number I left. - Approximately a half hour later, Ozzie called me back and stated that I would need to bring in a signed “Buyer’s Order” from Ourisman Rockmont Chevrolet and then Ourisman of Chevrolet would beat the offer. - Following that exchange, I checked my email and read a message from Regina Matthews (Internet Sales at Ourisman Rockmont Chevrolet) stating that both dealerships would not be doing my deal for a new Malibu. My concerns with the advertising and business practices of Ourisman Chevrolet of Bowie are as follows: 1) Over the two day period from Friday January 20th through Saturday January 21st I spoke with Ozzie on the phone four or five times, each time essentially being provided a different reasoning/excuse as to why Ourisman Chevrolet of Bowie could not beat the offer. It was clear after the first two excuses that your dealership would have beaten the offer had it not been considered a “loser deal” to start. 2) Upon requesting to speak with management, I received a call back from Ozzie, essentially a middle man who had to listen to my complaints. Ozzie was professional and courteous in all of our interactions, but to improve the customer service/process, I believe a manager should have been calling me by this point. 3) When I provided your dealership my offer from a competitor, someone alerted the other dealership that I was trying to obtain a matching offer from your dealership. Your dealership offered to beat any competitor’s offer, not call the other guy and tell them that I was trying to get a better price, thereby nullifying my relationship with both dealers. In my mind that defeats the purpose of advertising to beat your competitor’s. As a consumer, I believe it is perfectly acceptable (and expected) to perform research and shop around for the best deal. In this case, I believe I did this to the point that my best offer (from Ourisman Rockmont Chevrolet) really was an unbelievable offer. When I returned to Ourisman Chevrolet of Bowie to cash in on your advertisement to beat any competitor, you did not follow through on your own advertisement. As I pressed further for a management response, I did not get hear from any managers and your dealership reached out to Ourisman Rockmont Chevrolet to negate the deal with them as well.Excellent Corvette deal
by 50ina40 on 10/11/2011updated 04/29/2025My purchase through Ron Stephenson was a pleasure, he went above and beyond my expectations.I highly recommend the Ourisman Chevrolet team.Disappointed in Quality of Work
by customer2014 on 02/01/2013updated 04/29/2025I am incredibly disappointed in how Ourisman Chevrolet of Bowie, MD provides quality (or lack thereof) service. I recently moved to the Bowie area after several years of patronizing the Chevrolet dealer in Woodbridge, VA. I thought that I… would receive the same quality of service which I believed was standard, based on my previous experience. I took my Corvette to them when my engine started running “on reduced power,” according to the warning message. The service rep explained to me what the problem was and then charged me nearly a thousand dollars for the repair. This is my third Corvette, so I am use to this type of expense for relatively minor repairs. Although the first two Corvettes were well used when I bought them, this was my first new car in nearly 25 years. What I am not use to is returning in a week with the exact same problem and being charged nearly the same amount (actually more) to fix a problem they were supposed to have already corrected! Saying that I am upset over this incident would be an understatement. This type of “double billing” for duplicate work is absolutely uncalled for. I have been around long enough to understand that sometimes a repair is not always complete but when the mistake is on the side of the dealer, and their “repairs” obviously do not meet any kind of quality standards, I expect some type of consideration. Since none seems to be forthcoming, my first response is to let others know about the quality of service to expect from this dealer. For clarity, I am not upset with my customer service rep, so I will not give his name. He was very professional the whole time as he was explaining how Ourisman was going to bend me over the table and take me for another ride. Excuse the visualization. I am retired military with over 23 years.Thank you for your service and your eye opening, honest review. We do appologize for your experience with us. This is not typically our customers experience, nor should it ever be. If you will contact us we will be more than happy to make it right for you. Unfortunately we can not reach out to you not knowing your identity but would apreciatte the opportunity to show you how your service should have been from the start. Michelle Vermillion
Still Driving the Rental!!
by jdjones9 on 09/13/2011updated 04/29/2025Horrible service!!! I brought my Nissan 350Z to have the front bumper repaired here through my insurance company Geico who pushed using this recommended body shop for faster service. Huge mistake!! After having my car for 2 weeks, they… tried to give it back to me with the paint not matching (its factory paint and this is a dealership) and the under shield in patched pieces and hanging under my car. It was a horrible patch up job with them still giving me the run around. I never received updates on the progress of my vehicle without prompting and still remain in the rental for week number 3 today!! Avoid this place like the plague!!Sales Team
by juz2cute4u on 07/01/2013updated 04/29/2025The sales team here is amazing! They helped me find the car of my dreams.. a 2013 Malibu!! Ceirra J., JT T. especially are the greatest sales reps and I highly recommend them.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Chevrolet Colorado
About our dealership
Michelle, thank you very much for such wonderful feedback about your car buying experience! We're glad to hear you were satisfied with the deal you received, as well as the service you received from our team.We appreciate your business and think you will be just as satisfied with our service department. Enjoy your new Camaro!
by chevybowie2014 on 06/07/2017