Pohanka Hyundai
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Customer Reviews of Pohanka Hyundai
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26 reviews
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Very poor service.
by John on 09/08/2024Had my car towed by Hyundai roadside assistance for a warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After calling Hyundai roadside assistance,… they finally admitted that the car was delivered but stated that the keys were not with the car. The towing company stated that the car was delivered with the keys, but the dealership could not find them. I had to deliver a spare set of keys to get the car repaired under warranty. The whole process took over 10-days to resolve what turned out to be a fairly simple recall repair. I will never go back to, nor recommend this dealership.Pohanka on My To Go List
by Bunnyrun5 on 11/24/2015I bought a 2016 Sonata Limited Fully Loaded from Danny Pena at Pohanka. He is had working, attentive and have excellent knowledge of the brand. I traded in a 2012 Limited I bought from College Park. Needless to comment on them, I love… Pohanka. They were servicing my 2012 for 2 years before I decided to purchase from them. My experience has been nothing but excellent. As long as I get this type of service, I will purchase from them again in 5 yearsssss. :-) Happy camper.New Car
by twin12 on 02/21/2015I want to thank Mr. Sean Beeman, for helping to get into a vehicle today, this indeed was the best experience ever. The entire Pohanka team Rock 5 star.False Internet Price
by ToddinFC on 12/21/2014Based on their internet ad, I stopped by Pohanka Hyundai to look at a CPO Genesis. The ad showed a particular car as CPO and listed a very attractive price. I was planning to buy this car, but when we began to work the numbers, they… added $995 for the CPO. In my opinion if the car is listed as CPO and the price is given, the warranty should be included in the price. Otherwise, it is false advertising.Positive car buying experience
by SAMoore3825 on 11/12/2014Just purchased a used 2014 Honda Accord from Pohanka Hyundai that we found using USAA's car buying service. Our salesperson, Danny Pena, was very accommodating in finding a time we were able to make the trip to the dealership. Throughout… our test drive and purchase, he was extremely friendly courteous and helpful in getting us the monthly payments to fit our budget. He was interested in making sure we were happy with our purchase, not just selling us a car. The rest of the staff were also very courteous and helpful, and overall the process of buying this car was very positive.VERY HAPPY WITH MY PURCHASE!
by sbetter1 on 10/21/2014I purchased a 2013 Hyundai Elantra from Pohanka Hyundai off exit 13. The receptionist directed me to Mr. Raymond Walford and I am so glad she did. He made me feel comfortable expressing my wants and needs for my ideal car while offering… very helpful but not overly suggestive advice.. At NO point in the sale did I feel like I was being tricked or conned into doing something that I did not want. Overall I felt like I got a very good deal. Mr. Walford even went the extra mile to refer me to an insurance broker who is a friend of his to see if I could get a better deal on full coverage for my car. I would refer anyone who is in the market for a new or certified used car that they visit this Pohanka Hyundai and see Raymond. You will not regret it!Amazing Car shopping Experience!
by marak2005 on 09/18/2014I would like to say that I so very impressed with the way tis location made my car buying experience. My salesman Don W was AWESOME!!! He was so helpful and knowledgeable and was able to get me in the car of my choice for a great deal! I… have to give a lot of acknowledgment to him for working so hard to make this experience smooth and easy. If anyone eve chooses this locatio, ask for Don W!!Great Dealer
by bbmonkey on 12/17/2013updated 04/24/2025Had a great experience buying a Sonata from Danny P. We came in near the end of the day, but he stuck around to show us a few other cars we liked. I never felt pressured, like I had a the other dealers I went to. He showed us exactly what… we were looking for and was great to buy from.Pleasant experience
by cbales1984 on 02/21/2014updated 04/24/2025We dealt with Don W. and he was wonderful. He listened and responded to any questions with patience and concern. We ended up buying a used vehicle and financed through the dealership. They shopped the loan around and got us a very good… deal. Everyone was friendly and all around it was a pleasant experience. I highly recommend Don (ask him about his horse).excellent service
by Tucson_arlene on 11/04/2013updated 04/24/2025The sales representative was very professional and attentive. He was willing to go the extra mile for me. Danny P. is in my opinion an outstanding sales person and more like him is neededAwesome Service
by juni1 on 03/23/2014updated 04/24/2025An all around professional as well as knowledgeable, the service provided was exceptional. We applaud you Mr. Don W. for your kindness and down to earth demeanor. You have shattered all the stereotypes of a Sales Man and performed with… great diligence in assisting with my first car. Thank you! P.S. hope to get your autograph if they do another Lincoln movie.Honest Car Buying Process
by smoch1734 on 10/16/2013updated 04/24/2025I had a great experience in the car buying process at Pohanka. Danny, the salesman I worked with, was exceptionally friendly. He did not try to oversell me; actually the quote he gave me was no nonsense and highly competitive. I appreciated… not being nickel and dimed and Pohanka Hyundai.Purchased new car
by garage2 on 10/04/2013updated 04/24/2025After requesting several quotes from different Hyundai dealerships I choose Pohanka Hyundai in MD just off exit 13 on the beltway. At the dealer I dealt with Danny P. concerning a 2013 Hyundai Accent which after test driving it we were not… please with it (nothing to do with the dealer or Danny) we decided on Hyundai Sonata and I have to give it to Danny p. for his patience with us and for making the process as smooth as possible given the fact that we a had our five year old with us and he was running through out the show room. To make matter more stressful he lost his iPod touch which to our surprise the manager gave us a credit/check for the loss of the iPod. We completed the purchase of a Sonata GLS and I have to say the expirience was great. I definitely recommend this dealership they showed us their dedication to customer service. Thank you Danny and Pohanka Hyundai I'd MD.Great car buying experience
by Hornman on 04/29/2014updated 04/24/2025Went to Pohanka to purchase a Santa Fe. The dealer did not have exact model we desired. Min P, our salesman, found the equipped model we desired at another location and had it for us the next day. He also set up all the electronics-phone,… Bluetooth, navigation, etc. From the time we walked in the door through signing papers was a pleasant experience. Highly recommend Pohanka Hyundai and particularly Min P. Truly a first class operation! Thanks Min!Good sales experience
by bamainmd on 01/16/2014updated 04/24/2025Low pressure, good price, good follow-up. Could not answer some important questions.Hyundai Elantra buying experience
by docmd on 02/18/2013updated 04/24/2025I just purchased a 2013 Elantra GLS from Pohanka Hyundai in Capitol Heights, MD. The internet salesperson who helped me was Eugene D. I preferred to be contacted over email throughout my shopping experience and Eugene was very responsive,… professional and pleasant to interact with. He was friendly and persuasive without being pushy. When I got to the dealership, he took his time in going over the features of the vehicle and stayed with me right through the financing process and paperwork. I was 100% satisfied with the shopping experience and would highly recommend Eugene as a salesperson. My overall experience with Pohanka Hyundai was very positive.Exceptional Dealership
by kat1966 on 11/09/2012updated 04/24/2025This dealership has a fantastic inventory, lots of vehicles to choose from. The new facility is very inviting and the sales staff exceptionally well informed. Min P., the salesman who worked with me was not at all pushy and explained all… features of both vehicles I was interested in. This was absolutely the best experience I have had purchasing a new vehicle and I absolutely Love my new Hyndia Santa Fe. Based on my very positive purchasing experience I am convinced that I will have equally positive experience when I bring the vehicle in for regular servicing. I highly recommend this dealership!VERY SATISFIED Customer
by Hephzibah on 09/02/2013updated 04/24/2025My experience at Pohanka Hyundai dealer in in Capitol Heights Md. was fabulous. As I walked in the parking lot looking over the cars in the lot a salesman came over, and politely introduced himself He then asked about the car I was… interested in. When I chose the one I wanted he took the time to show and tell me how each component work. I was please with his customer service, I didn't feel rushed, and he diligently went before the negotiators to negotiate a price that I was satisfied with. The sales person name is Raymond W. Thanks Raymond. Great Job!!!!Danny was the BEST
by Rosaalara on 11/04/2013updated 04/24/2025I just bought a 2013 Hyundai Sonata Limited from Danny P. and I have to say that the experience was great. He went above and beyond the call of duty. I test drove the car and he explained all of the features with great detail. He kept me… updated at every step of the process and provided explanations. Once the process was over he actually set up my Bluetooth feature and gave me a step by step tutorial on how to use the navigation, phone and radio! This is my 6th new vehicle purchase and he was by far the BEST salesperson I have worked with! Keep up the great work Danny!Excellent Experience
by natbijou1 on 11/14/2013updated 04/24/2025Excellent Experience. I got more than what I was looking for, and paid less than what I was expecting.Ask for Chris C.!!!!!
by hyundai_own24 on 11/07/2012updated 04/24/2025I came to this dealership because I started to see an influx of new Hyundais on the road and wanted to check one out for myself. When I arrived at Pohanka Hyundai in Capital Heights, Chris C. greeted me at the door. He is a very nice and… eloquent-speaking young man who has the customer's best interest in hand. With his help, I was able to purchase a brand new 2013 Hyundai Sonata...and it didn't hurt at all! I am so proud of my purchase. I would recommend this dealership to anyone who wants quality service and a quality car. Thanks Pohanka Hyundai for making my experience an awesome one!!
Hyundai Elantra
Hyundai Sonata
Hyundai Kona
Tesla Model S
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