Pohanka Honda
Customer Reviews of Pohanka Honda
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46 sales reviews
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[non-permissible content removed]! Don’t buy!
by Scott on 09/20/2021Straight up [non-permissible content removed]. Don’t buy here. Used false advertising to get you in the door and shady financing tactics at the end to extract more money from you. Lied about warranty. Seriously considering legal action… against them. Find some other dealer. They are awful!Terrible experience and shady business practices
by Tracy M on 08/21/2020Please don't do what we did and ignore the reviews of this place!! My husband and I purchased a 2020 Honda CR-V from them last night and this was easily our worst car buying experience EVER. Prior to arriving, we had a great experience… with our saleswoman who had two models of the vehicle we were interested in pulled up to the front awaiting our arrival at our request. We quickly decided on which one we wanted and began the paperwork. This is where is started to go downhill. We repeatedly mentioned in text, email and person that we were not interested in financing as we already had it line up through our credit union. When we began, questions about what our rates, payments, etc would be, started. I again reminded our saleswoman we had financing line up and weren't interested in this and she stated these questions were just part of the paperwork and were required of her to ask. While chatting politely with us, she brought some paperwork for us to begin signing and told us both it was the standard papers to get the ball rolling. Our mistake was not paying more attention and instead trusting her. After waiting well over an hour, we were finally taken back to finance and after signing papers there and waiting for the finance representative to call to our credit union and verify the check, I decided to go through my email. Imagine my surprise to see an alert from Credit Karma telling me I had a new hard inquiry on my report. I opened my account and lo and behold, Pohanka Honda had run credit checks on both myself and my husband despite us stating no credit was needed. The on duty manager had come into the room at this point to assist the finance person with something so I asked why a credit check was performed without our consent and after a moment of appearing flustered, he began to rifle through our papers and pulls out the forms our sales person told us were just "standard papers". in tiny writing on the bottom in a very large paragraph, it states by signing, we are applying for credit and authorizing them to run credit checks. This didn't sit well with either of us. The manager began to stumble through an explanation stating it was the general managers policy to run credit checks on everyone who buys a car just incase their bank check doesn't clear. When further questioned, he then stated it was because of 9-11 and the federal law requires them to do it to prove we are who we say we are and that we aren't terrorists. What he was referring to is the Patriot Act. Anyone with a slight knowledge of the Patriot Act knows this doesn't require or allow car dealerships to run a credit check on customers. We argued rather heatedly with him over the topic and at one point he told the finance lady since we were "bending him over a barrel" to just cancel our sale. At this point, all papers had been signed, the check had been authorized and filled out with all of their information. I was more than thrilled to do this and to this very minute wish we would have, but my husband just wanted the whole thing to be over. We walked out of there with not only a godawful experience, but also with a car that in the grand scheme of things, wish we wouldn't have bought from them and we are now looking into our options with hiring an attorney for their unlawful practice of running credit checks on unsuspecting customers. Please, please, please, read all the reviews of this place and think twice before dealing with them.Great Dealership
by Ken C on 12/14/2019My wife and I recently purchased our second new Odyssey from Pohanka (2020 and 2015 models). All of the people that we encountered were very friendly and knowledgeable. We were quite pleased with Pohanka service on our 2015 Odyssey, and… intend to continue with our 2020 EXL.Sleazy sales process
by Andrew1104 on 02/25/2019They lie about their inventory and try to bait and switch. They will do whatever they can to get you in the door no matter how extreme the lie is. It's dealerships like this that give car salesmen the reputation they have.Avoid wasting your time
by Freddy00 on 12/04/2017simply they did give me the price on the car I wanted. HOWEVER, when asking about the accessories I wanted it was almost 200% more than any other dealer. What really killed the deal, at the last minute I was told I HAD TO take the Value… Package. this is a $900 charge for pinstriping. And I didn't even want pin stripes.Sales staff is too nice- don't get too comfortable
by NervousBuyer on 05/17/2017Hi this is a warning for women. Please do your homework before walking into this dealership. Edmunds has a great article on how to prepare. Know what price you are willing to pay for the vehicle you want. The staff is so nice that you get… too comfortable, can be easily distracted and miss that they are offering you the car at the highest price. They focus on monthly payments that you lose track of the price. Overall, my interactions with the sales staff were very pleasant. When you meet with financing guy in the back he starts out nice until you refuse the GAP insurance and then...if looks could kill, I would be dead 10 times over. You can get GAP insurance from your own insurance company for much cheaper so don't fall for his dire predictions when you refuse. They were also willing to meet my credit unions financing rate. The day I took my vehicle home I noticed that the cleaning crew detached the back of my seat cover. The salesperson, Tank, was very nice in getting them to quickly fix the problem the next day.Avoid Pohanka
by CarBuyerSMM19 on 03/25/2017This dealership's sales tactic is to try to keep you in the dealership as long as possible. That is all. They pretty much figure they can wear you down. They keep making promises they cannot deliver. Do not trust Pohanka, take your business… elsewhere.Best Car Buying Experience EVER!!
by jas59md on 04/21/2016A tree fell on my car and I desperately needed I replacement. I had only $500 to put down and went there looking to get into a 2007 Hyundai Elantra that was advertised online. I knew I would probably have to wait until I had more money… for the down payment, but Aubrey Farrare, the Senior Sales Manage told me to come see him and assured me that I would drive out with a car for my $500 down that day. I went and was greeted by a couple of sales reps in the parking lot that led me to Mr. Farrare ...and even cracked a funny little joke about him...putting me instantly at ease. I met Mr. Farrare who was happy to see me and introduced me to Ms Veronica Johns. She was very knowledgeable and friendly and could tell I was anxious so her kindness and patience calmed me and I was able to get through the process with her guidance. Well in the end I drove out of Pohanka Honda with a BRAND SPANKIN' NEW Hpnda Fit. Not in my wildest imagination would I have thought that would happen ....and with a monthly payment that was exactly what I paid for the 2013 Civic that the tree destroyed. The whole process was less than 2 hours ...WOW. I highly recommend Pohanka Honda!!! Be sure and ask for Aubrey Farrare & Veronica Johns!!Easy transaction!
by WaldorfWarrior on 02/28/2016I was a little disappointed to know they did not have the Civic touring trim available in the color I requested but thanks to Fon I left happy and satisfied with my purchase. They even transferred my tags over for me. Buying a car has never… been so quick and so easy. Thanks Fon, you are the best!like stepping into a nightmare....
by ParrotSketch on 12/15/2015I am now in the midst of a used car nightmare from this dealership... like something from a classic Monty Python skit where insanity is the norm. Background: I had been looking for 4+ months for a low mileage Ridgeline and had been to… see vehicles at 2 other dealerships (in two different states) and 3 FSBO listings before going to see the 2011 offered by Pohanka. I am not a mechanic by trade, but I am old enough to know a few things, and knowledgeable enough to work on my cars. I had walked away from trucks before after driving 3 hours one way to check them out and was willing to do so again at Pohanka. That day (Dec 12), I asked my mechanic friend to go with me to inspect and test drive the truck (and to drive the car back in case I bought the truck). The truck was nice - the nicest one I had seen so far. It was Honda certified pre-owned and the only problems we both saw were two minor scratches on the two rear quarter panels and missing tonneau cover keys. I made an offer, and after a little back and forth, we agreed to a price that I thought allowed fair profit to the dealership and gave me a good deal. Then, the nightmare started... the truck disappeared into "detailing" while I filled out paperwork. And I waited, and waited, and waited, and waited.... They were busy, but I should have known something was up after such a long delay... My friend and I went to grab a bite for lunch thinking the truck would be ready when we returned, but that did not happen. I made the mistake of letting them know we'd driven 2+ hours to get there and had to get started back home... The following could be a script from Monty Python: They were going to have the service guys touch up the scratches - then they said they were out of touch up paint - then later, they found the touch up paint and would give it to me 'free' - then later they said the shop guys were applying the paint and the paint needed to dry properly.... At the same time, the shop was programming the 2nd remote key.... wait, there was supposed to be a 2nd key already as part of the 'Honda Certified" quality checklist, right? Well, the checklist may be worthless at this dealership because there was no 2nd key... at the end they brought out the 1 remote key and the valet key and acted surprised when I asked where the other key was... they said they would reimburse me when I bought a remote key at my local Honda dealership but that has not happened yet... Now we come to the real issue - the truck body was damaged while in the shop being detailed and they hid that fact from me and I did not discover it till the next day at home. After such a long wait and after having done a detailed inspection, I did not think it necessary to conduct a *second* inspection.... I wish could post photos of what they did... there is 4-inch diameter, a god-awful ugly blob of touch up paint on the hood of the truck now that was *not* there when I had inspected it. I wrote the salesperson (beware of all internet salespeople at this dealership with the initials of A.W.) and after initially saying she'd tell her manager, she has not replied and I've not heard from a manger.... I am considering having my bank refuse to send payment and take the truck back.... I am very disappointed in this transaction and would urge everyone to only come here as a last resort and if you do verify everything!UNPROFESSIONAL AND RUDE
by _GR_ on 07/29/2015Initially, Wayne Crider(the sales guy) was super responsive. He called me, sent me reminder texts etc. I felt good that I was going to this place. The only reason I chose this place was because there were some good reviews and it made me… think may be these guys are genuine. But I was wrong which the reason why I am writing this review. Wayne Crider was not very nice. He is not genuine. He spoke all shallow crap which had no importance to me at all. I know about honda cars. Just a word of suggestion, be very attentive if you are dealing with him. The KBB price of the car that I looked online and the price on the printout he brought were different. He started showing some other things on internet and tried to make me feel that the actual price of the car was very high and that I am paying a very low price. But, I knew the facts. I knew exactly how much the car is worth. So, if you are going there, do your research. Otherwise, he is going to rip you off. After showing the car, when the time to make the deal has arrived, from then on he became a different person. He made up all random costs and showed me the final cost. Then he brought a person who was introduced to me as his boss and this guy is very rude. He doesn't even care to say hello. He makes fun of the car that I was going to trade in. I was trying to make a deal, and he replies "may be you should look at a cheaper car". Is this the response you expect these people? The price of the trade in was unbelievably low. After the deal was over, Wayne didn't care about me anymore. I had to sit there for 2 hours waiting to write the check. He just left the place. I got frustrated and called him. He said he is getting my car ready, but he appeared with his kid after two hours. How unprofessional of him to take care of personal business while making a customer wait for hours and when I call, he just bluntly lied. I had to wait for two hours and find the finance department myself to pay the bill. Then there were a couple of repairs which they promised. And that wasnt a smooth process either. And Wayne told me he will help me setup the appointments for the repairs but after the deal was over, he never cared nor helped nor responded. I send him a text, no response. THEN THE NEXT DAY, SOME LADY CALLED ASKING FOR A REVIEW ON THE PURCHASE. THE ONLY REASON(WAYNE I HOPE YOU ARE READING THIS) WHY I DIDN'T GIVE BAD RATING, WAS BECAUSE I READ IN SOME REVIEWS THAT IT WILL AFFECT YOUR BONUS/INCREMENTS. OTHERWISE, I WOULD GIVE YOU A 2/5 RATING FOR THE WAY YOU AND YOUR BOSS TREATED ME. Small suggestion to everyone going to this place: Talk to them well in advance about the other fees that they are going to charge. RECONDITIONAL FEE of 1500$ was charged for a 1.5 yr old car(he says he can charge me upto 2500$). And the worst part is, all these made up fees wont even appear in the final bill order. It was all made up crap. So, better get the final purchase price decided over the phone before you meet them in person because THAT IS THE ONLY TIME THEY WILL BE NICE TO YOU.Great Sales
by wst4 on 06/30/2015We live in Catonsville and drove 45 mins because this dealership was open on Sunday Father's Day. Sean Beeman was the first person that greeted my wife and I and the rest is history. We came back the next day and drove away with two 2015… Honda Accords. It was painless and not stressful. Hats off to the Pohanka sales and finance team great job.Excellent experience
by ppp8 on 05/08/2015Very friendly Karlton and Chuck, I got very good deals from Pohanka Honda. I would recommend to buy a car from dealership.Awesome car buying experience
by fehixson on 04/06/2015I literally put off car buying for months because I dreaded the entire process. Pohanka Honda made me feel at home and never made me feel like I was pressured to buy or get any extras that I didn't want. Their staff was all friendly and… professional.No Hustle
by pgutt on 11/08/2014Robin Leak was calm, patient, direct and worked with us. Not high pressure, as so many other car salespeople often are. We got what I think is a good deal on a new Civic sedan. She even set our blue tooth for us afterwards.Great Experience
by jmrichards2505 on 06/17/2014This was my first car buying experience. I went in wanting to learn more about a used 2011 Honda Civic, but when we saw that the car I was interested in had some body damage, we reassessed. We figured that a new car could be worked into my… budget, and I went with the 2014 Honda Civic instead. I will admit that there were times throughout the process that I felt like the newer car was being pushed on me, and I know that I probably could have talked them down a little more on the price. However, like I said this was my first car buying experience. I walked away with a new car, and a little insight on how to do it better when it comes time for my next purchase. The staff were friendly, the building itself was clean and upbeat, and I genuinely felt like the staff wanted to make me as comfortable as possible throughout the process.Very Pleasant Experience !!!!
by nsamnang on 05/25/2010I was browsing the craigslist section on Honda vehicles and came across an interesting posting by a gentleman named Aubrey Farrare who works for Pohanka Honda. I was moved by the special price and incentives for a new Honda Ridgeline. At… first I thought the posting was a little too good to be true but then I engaged in communications with Aubrey through email. He made the process very simple and answered all my questions. I did all my negotiations through email and it was the easy purchase of a new vehicle I've ever been involved with. Aubrey was very polite and professional from start to finish and he delivered my vehicle as promised. The entire dealership was very polite and professional and I would certainly recommend them to anyone I know. My overall experience with the staff made my purchase that much simpler and this is the way car buying should be.[violative content deleted]
by kaih23 on 05/21/2010Beware of this dealership. Do not buy anything from them. I do all my Auto shopping online and compare them and pick the best. I was buying a 2010 Honda Oddessey from them with an excellent price on the road. I printed out the emailed price… and drove two other people down there, about 1.5 hour drive, and everything seemed fine until we got to the money part. The dealership tried to charge me the on the road price as the sale price and wanted to double the taxes, tags, etc. They didn't not honor the price quoted. I filed a complaint with BBB and they did not respond. I would have sued them, but I got an even better deal at Jim Coleman's Honda in Clarskville, MD. It cost me less, closer to home, and it had more accessories. They are [violative content deleted], do not trust them, but do go and test drive their vehicles to put lots of miles on them and then walk away.Car Buying Made Easy
by santez on 12/15/2009For the first time, we did our dealing through the internet. Pohanka Honda and their salesman Aubrey Farrare made the hard decision to buy a new car (at Christmas time even) easy, with no stress and no pressure. The price quote we received… via email is what we payed in the end. We were very happy with the trade in price, and that tipped the decision for us. We were in and out of financing, No one tried to sell us on an appearance package or stain guard or rust proof. We were asked about extended warranties. We declined, and instead of trying to scare us into getting it (which has happened before with other dealers), we were told that if later we wanted the extension just to call them and they would help. We arrived at 9am and were out by 11:30 with our new car. It's a record for us...the last time we bought a car, we spent almost 6 hours at the dealer. Thank you Aubrey and thank you Pohanka!The worst experience I have
by kelly91 on 07/30/2013updated 04/26/2025I am thinking of buying or leasing a car. And I have targeted my car and the only thing I want to make sure is the price information. And received a call from this dealer, and I ask for price information. The salesman is so rude, and ask me… to go to there place and says they can only tell me the price after I get to their place. It's so ridiculous!! I have got so many quotes these days. I just want to make sure the price detail before I spend time to visit the dealers. And then, the salesman began to tell me how busy they are, they can not provide any price information by email, and if you want the information, you can search on their website. And told me that " I never do this, I never write an email". So my answer is I will never spend a penny on a dealer whose attitude is so bad!Great experience at Pohanka--ask for Aubrey!
by satchmo5 on 07/31/2012updated 04/26/2025I had a GREAT experience with Aubrey Farrare at Pohanka Honda. He immediately offered me a very low price for the Pilot I was looking for. He answered all my questions, and was a very straight forward salesman from the beginning. The price… he gave me had other salesmen saying his price was very "aggressive" and then trying to jump through hoops to earn my business. I got a lot of "I'll check with my manager" from other dealers, followed by either no response or an attempt to change the subject ("But we're giving you free pinstripes!"--when my question was "Can you beat this price?"). Aubrey was head and shoulders above the rest, both on the phone and in person. There was no BS, no double talk, no bait and switch. Just an honest guy, good at what he does, knowledgeable about his inventory, who wanted to earn my business. And he did. When another dealer offered me $100 less then Aubrey's price, I still went to Aubrey because I could tell my experience would be much more streamlined with him. Aubrey definitely delivered a smooth sale, and he matched the other dealer's number just for good measure. I would HIGHLY recommend Aubrey and Pohanka Honda, the entire team there made it incredibly easy, low stress and fast for us to settle on a price, get our vehicle and move on. Thank you Aubrey! I will recommend you to anyone shopping for a new car.
About our dealership
I did the same thing, except, when I brought in the emailed quote, they refuse to sell it to me for that price. Wasted my 1.5 hours of driving and 3 hours of waiting for nothing. They were probably planning this this thing the whole time and throughout the process I was complementing the dealership on their excellent price and stuff. What a rip off dealership.
by kaih23 on 12/06/2010