Antwerpen Nissan
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Customer Reviews of Antwerpen Nissan
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31 sales reviews
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Mr James
by Maggie on 03/10/2021updated 03/17/2021I was greeted sooo warmly as soon as I walked in the dealership. Mr Quentin James’s customer service is beyond exceptional! He is such a gentleman. He was extremely knowledgeable and patient. He is truly the epitome of a gentleman. He made… my day. Thank you for your service Mr James.Matt Cooper
by Kim on 06/26/2019Matt Cooper is definitely an awesome salesman. He has so much patience and a great wealth of knowledge. He made my car buying experience very seamless and enjoyable.Exceptional service
by Mhurtado on 04/05/2019Frankie and the whole team were awesome! I would definitely recommend Antwerpen Nissan to my friends and family.Excellent Customer Service and Buying Experience
by Fanny on 01/31/2019My husband and I purchased a car from this dealership and we were blown away by the exceptional service we received. Andrew Mason was just amazing and he did a great job at helping us finding the right car and purchasing option. I highly… recommend them.New Nissan Kicks Purhase
by Samantha.Pino on 01/23/2019Service was friendly and extremely prompt- I was helped as soon as I walked in the door! All questions were answered knowledably and respectfully- even before I knew to ask some of them!Antwerpen nissan
by Ryanvanfossen on 10/04/2018What a great experience between mike , Greg and Dave things could not have been better recommend this dealer to everyoneFriendly and helpful staff
by JW on 09/16/2018The staff at Antwerpen were very helpful. Buying a car is a huge purchase, so it is vital to be happy. I appreciate the staff at Antwerpen helping me to find something that I am truly happy with.Fantastic Car Buying Experience
by Jonesy21 on 02/01/2017I purchased my Nissan Rogue on the last day of January. After shopping around I found the lowest price at Antwerpen Nissan in Clarksville. They had the color I was looking for and the folks there stayed late to wrap up the deal and were… eager to make my experience perfect. I got my Rogue here and you should too. A+++Horrible Customer Service
by neshonia on 05/17/2016I'm a first time car buyer and I was recommended to this dealership by a friend so I decided to go check it out despite the fact that it is a hour away. I was immediately brushed off by Greg the salesman who was very rude and obnoxious to… me the entire time. He told me that before I take the car on a test drive I "should know how much it cost so I don't waste his time." In a business that requires people to pay thousands of dollars for there products you would expect the customer service would be a lot more professional. T=After that he proceeded to show me the total price for the car which included FIVE thousand dollars for taxes and fees! I was appalled I have never heard of such a thing in my life! I am very disappointed in this service and I will never return to this location again. I advice anyone going to this location not to work with Greg he does not care about helping the customer only about scamming impressionable first time car buyers.Shady Pricing Tricks
by DMVNative on 11/03/2015I am so disappointed that this company pulled a total price bait and switch on me. I drove 2 and a half hours roundtrip to check out a car with 95k miles that looked like a decent deal. I assumed that the fair/low price was because the… mileage was so high and I called before I drove out to make sure the car was as I wanted and I understood that State inspection, title, taxes etc. would be additional. However, after test driving the car, they slapped me with an additional $1699 "refurbishment" fee that is applied to all used cars. They claim that this is disclosed in the small print on their website, however no where on the site can you find that the price is this exorbitantly high and you have to read well into the fine print to even find that they charge for a "refurbishment fee". If you read their reviews on cargurus and other sites, you can see that they use this tactic all the time. PLEASE save yourself the hassle before driving out to see any used cars and make them SPELL OUT what all the additional fees will be. I know they use this tactic to get unsuspecting people in there with false low prices.Bait and Switch
by joesf1 on 05/17/2015This dealership tried to lie to me by making a written offer that included freight, but after questioning them; they said it wasn't included - giving me some song and dance that it was an error with Edmunds.com..... I find it reprehensible… that this dealer would hang me out to dry with these unethical business practices.Fair Deal - Responsive Management
by bobs12 on 04/21/2010Having done the research online with Edmunds, we had a pretty good sense of what the car was worth and what we should pay for it. Although we went through the normal first round with the salesman, management recognized the opportunity to… sell a car at a fair deal for both sides. IMHO, you should go to any dealer armed with the TMV sheets for the car you want. If you like the car, put the TMV sheet out there early on so you can move forward. We did, got the car and price we wanted, and couldn't be happier. I would absolutely recommend this dealer for a new car purchase.Attempted Rip Off = Fail
by ryan133 on 11/19/2009Long story short I avoided getting ripped off, no matter how hard they tried. My Story: Start: Manager Manager: Can we help you? Me: Hi I would like to buy a Silver 2008 Nissan Altima 3.5 with a Manual transmission & the sports… package? Manager: So you would like a 2.5? Me: No I would like a 3.5 Manager: Are you sure you don't want a 2.5? Me: Um... yes? 20 Minutes in: Test Drive Yay best part! 30 Minutes in: Sales Associate Anyway, after a bit of re-iterating exactly what I said in my first sentence, they sent me to a relatively helpful sales associate. This entire time they are saying that I can't afford the car (they haven't seen my pay stub or even know what I do for a living). 60 Minutes in: Finance Finally they realize that I am actually going to buy the car. So I get sent to a back room to talk with a finance person. This person shows me lots of numbers (which I already had figured out) and then we come to an agreement on the rate and everything. 90 Minutes in: Finance Attempts to screw me (hidden extra $100 / mo & 4% higher APR) After agreeing to a specific cost for my car, I get the paperwork. The financial associate says that the paperwork is just normal paperwork. Then I notice that my monthly payment has just jumped over $100 from what the agreed price was and the APR has now risen by 4%. 120 Minutes in: Finance Attempts to tell me I'm wrong and should pay the extra I clearly state that I already have insurance, that I plan on paying off my car in time so I don't need any extra insurance or additional secret things they put in my contract. 180 Minutes in: Finance finally agrees to what we had agreed on 90 minutes ago. I can go get my car. -------------------------------------------------------------------------------------------------------------------------------------- What Saved My Life (And will help anyone who wants to buy a car): 1) Never Buy at the first dealership you go into (you can come back if you like) 2) Always read your contracts!!! 3) Go in knowing the MSRP and that typically the dealer marks up this by a fair amount 4) Shop around, get quotes from multiple dealerships 5) Do your research, is this a car you really want? What type of warranty do you want, how much do they cost?Avoid This Dealership At All Costs
by mfeldman9 on 09/28/2008Do not waste your time patronizing Antwerpen Nissan in Clarksville. Mike Hollimon offered me a deal on a Nissan Altima that seemed reasonable to me. I told him the color I wanted and he said he would get it from the other lot at Security… Square and call me in a few days. He confirmed the price several times with me that day and assured me that once he transported the car that we had a deal. I said to hims everal times that i didn't want to get hit with hidden costs and he assured me that the price he quoted me at was legit and that I had nothing to worry about. Mike Holliman called me the next day and told me that we no longer had a deal because he couldn't get a wholesaler to buy my trade in for the price that he needed. I explained to him that he never should have guaranteed a deal if he didn't have the means to back it up. He even admitted he made a mistake over the phone when I told him his business practices were unprossional. The bottom line is that this dealership can't be trusted, so save your time and go elsewhere. People like Mike Hollimon are the reason that buying cars is like going to the dentist.They sold me a damaged car, and then blew me off.
by jenna3 on 05/21/2008I purchased a loaded ($42K) new 2008 Pathfinder from this dealer. From the very first day the car had a significant oil leak, that I didn't notice until I got it home, since it didn't begin leaking until the engine had warmed up. The… service department was very nice about getting it in right away, and then tried unsuccessfully 3 times to fix it. Finally, on the 4th attempt, they found a damaged portion of the engine block (cylinder head) that needed to be replaced. Fortunately, the car was still under warranty, b/c the repair would have cost me over $4K. My gorgeous, new car was literally in hundreds of pieces on their garage floor for 3 weeks. I felt that the car should be replaced, since it was purchased as a new car and it was no longer in factory-new condition, however Maryland Lemon Law is very strict, so it was not "technically" a Lemon. I contacted Nissan USA, who completely jerked me around for several months before telling me that they would do nothing at all for me, not even extend the warranty. My gripe with the sales dept. of this dealership is that I felt that they should have talked with Nissan USA on my behalf to try to remedy the situation, and get me into a replacement car, or at the least extend the warranty. The only thing Mike Antwerpen was willing to do, after many frustrated phone calls and visits to the dealer, was to offer me a replacement of the same car, for an additional $3K. Gee, thanks. I'm obviously not stupid enough to give those people another dime. It's sad, b/c I was a loyal Nissan customer, having driven nothing but Nissan cars since I was 16, but they've lost my business forever.Not Recommended
by onefish1 on 11/24/2007I negotiated for a 2007 Nissan Armada based on an advertised internet price for a specific vehicle. Two days later on the day that I was to pick up the car, they told me that the advertised price was wrong and tried to add $3000.00 to the… price at the last minute. Not only did I not purchase the car after they went back on their price, I have filed a complaint with the Better Business Bureau for false advertising. This group is "In this business to make money" - the direct quote I received when I spoke personally with Mr. Antwerpen on the telephone about the issue. Don't waste your time.Great buying experience!
by terps123 on 01/29/2014updated 04/25/2025I was a little apprehensive about buying a car as this is the first time I've purchased a new car. But, Dennis B. was extremely helpful and he helped calm my nerves about all the horror stories you hear about people buying cars and getting… ripped off. Dennis was thorough, didn't pressure me, and really helped me make the best decision for my situation. I have had questions since purchasing and he always either has the answer or will get the answer to my question promptly. I love my Altima, Antwerpen Nissan, and Dennis!LOVE MY NEW TRUCK!!!
by clark0201 on 12/20/2013updated 04/25/2025I loved it! great people everyone was nice!!!I love my car
by eyes3 on 01/30/2014updated 04/25/2025I love my new 2014 Altima he is a wonderful salesman and I send anyone to him that's trying to get a car.Do not go!
by Weebit on 01/02/2013updated 04/25/2025DO NOT GO HERE! If you want a Nissan go to any other one but this one. The Sales reps lie to you and ruin your credit by running it many times. My credit was ran 3 times (hard hits) when the sales rep Dennis K. said they only ran a soft… hit so nothing would be bad on my credit. Also they do not work with you on prices at all. They will argue with you and tell you youre getting a good deal and you should take it. Then the Manager Mike W. is [non-permissible content removed], he tried to tell me I should be happy to save $15 a month on a 2012. They are all RUDE people over there! And they are [non-permissible content removed]. They have a C- with the BBB. DO NOT GO!Avoiding Antwerpen Nissan
by hwl2 on 01/06/2012updated 04/25/2025There can be a lot longer story in describing how the consumer has been badly treated. But given the following brief timeline of major actions, you should already be able to tell how much frustration and time the consumer has already… experienced and contributed. I recommend any one who wants a smooth & pleasant purchasing experience shouldnt go there. Jan 10, 2011: I (the consumer) negotiated a discount and bought a new car - Nissan Versa 2011 from Antwerpen Nissan (the dealer). One Month Later: dealers sales representative Jack Gueye and sales manager Mike Hastings refused to recognize the dealer discount is ever valid, but categorize it as unpaid downpayment and ask the consumer to pay more. Been refused, they froze the consumers permanent license tag and forced consumers temporary tag to expire. May 6, 2011: Dealers Accounting Department cancelled the consumers already paid service contract. The consumer disagreed and filed complaint to Best Business Bureau of Great Maryland. July 14, 2011: The dealer did not respond back to the consumers rebuttal and the offer to mediate. The case closed unresolved. Oct. 11, 2011: The consumer hired lawyer to send out a demand letter. The dealer replied but refuses to commit any mistake. They even stated false reasons to try to rationalize their overcharge. Jan. 10, 2012: Marked the anniversary of this frustrating Nissan dealer-dealing experience, the consumer will restart seeking more legal helps.
Nissan ARIYA
Nissan Altima
Nissan Rogue
Nissan Rogue Sport
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