Ourisman Chrysler Dodge Jeep Ram
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Customer Reviews of Ourisman Chrysler Dodge Jeep Ram
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Dealership destroyed my car
by Tyler D on 07/27/2023This review is a combination of both my original review, as well as responses to statements made by the dealership as a result of my original review. My experience with this dealership ended about 6 months ago, but I feel that the review… should be posted here as well so people are aware of what they're getting into. I had my car sent to this shop for some repairs to replace the head unit after the car was broken into. The car also had the passenger window shattered out, as well as the windshield smashed in, with visible holes in it. While the car was sitting on the dealers lot, waiting on parts, no care was taken by the dealership to protect the car from the elements. Nothing covering the windows, windshield, etc. for days. As a result the car had extensive water damage when storms came through. The insurance adjuster noted water up to the seats. Even after this happened, crash wrap was only applied to the car because I specifically requested it. I also did not learn about this additional damage through the dealership, I had to call my insurance adjuster for an update on the vehicle, who was shocked that the dealership did not make me aware of this additional damage on their own. After this happened, the service department tried many times to deflect responsibility for this. The only reason I ended with any acceptable resolution (months after I should’ve had the car back if the water damage hadn’t happened) was because I didn’t accept the excuses presented to me multiple times by the service manager and team. These excuses included a "lack of knowledge" on how to care for a car with shattered windows because they did not have a body shop on-site, not knowing that they should be covered in some way. Not knowing that water can enter through a shattered window seems like pretty common sense. All responsibility was deflected when this happened until I threatened legal action. Both the service advisor and the service manager at the time showed no sense of care to resolve the issue until I threatened to involve both a private attorney and the MD Attorney General. Only at that point did any resolution steps start to take place.Great People, nice cars
by S Gibbs on 11/25/2022The team here is really friendly and helpful. Virgile especially made me and my family feel welcome and he made the experience as best as it could be. Totally recommend!Great Staff
by Nikki and Chris on 09/05/2022Staff was great! Answered our questions and took care of everything. Thanks.Can’t go wrong at Ourisman of Clarksville
by Gerald Fink on 06/20/2022The manager and sales rep really went out of their way to listen to and meet my needs when it came the purchase of my vehicle. I have only purchased two vehicles since 2005. A Chrysler 300 followed by a Ram 1500 Longhorn. The total… experience was very refreshing and a joy that could have been a frustrating experience. Buy your next vehicle from Ourisman of Clarksville. I guarantee you will not be disappointed.A+
by Bill d on 06/10/2022Everybody there went above and beyond I recommend themExcellent New Truck Buying Experience with Andrew Thomas
by BC on 05/11/2022I recently purchased a 2022 Ram 1500 at Ourisman's Clarksville dealership. Of the many vehicles I've purchased in the past, this was by far the most seamless and enjoyable, which I credit to working with Andrew Thomas. Andrew was extremely… knowledgable about the Ram product line, walking me through configurations that would meet my needs for trailering and creature comforts. He and Juan worked with me to agree on a very reasonable price, especially considering the current truck market. The detailer team did an amazing job prepping the truck for take-home within a quick time frame. At no point did I feel stressed or pressured. I highly recommend reaching out to Andrew and his team for future car buying needs.Whole team did a great job!
by dswheel on 02/27/2022David Daniel's and whole team at Clarksville are true professionals!Bait & Switch
by Todd on 02/16/2022I had a deal with another Jeep dealership. But Jacob Black at Clarksville dealership said he would beat the deal. No problem. He sent emails stating the #s. Jacob, had the written offer from other dealership. Went to pick car up from… Clarksville Jeep. Upon, arriving Jacob said I have the numbers, and everything I asked for. We then went into a conversation about how I have had two bad experiences at the dealership. Jacob said no problem, and it won’t happen this time. Third strike. The dealership then changed the #s by $200+ more on lease. Where is Jacob Black. Hiding in the back. After a long process to get my keys back. One manager greeted me with a story why his deal was better. Then a phone call when I was down the road by the manager Jason who decided to curse at me. I did follow suit with some language. In the end they lie to get you in. They bait and switch. Stay away from Clarksville Jeep unless you like to be screwed.Smooth & Seamless Purchase
by TB on 01/11/2022Purchased 2021 Gladiator from Oursiman of Clarksville - after deciding on trim level everything else went pretty smooth - everyone to the salesman, sales manager, and finance dept. everyone did a wonderful job throughout the entire… purchase transaction - I was at the dealership for a total of 90mins start to finish (not including test drives) highly recommendFive-Star Customer Service
by John V on 01/07/2022Many thanks to the staff at Ourisman-Clarksville,MD, especially our salesman, Mitch, who fulfilled our vehicle goals. Mitch provided five-star customer service and was a consummate professional. Thanks again!!!Three Times and your out!!
by ENN on 12/02/2021Took my 2019 1500 limited here on three different occasions. And each time when I received my truck back it had body damage. Gave them a bad review on their survey for bad service and the General Manager Jeff said I was no longer welcome… there. Stay Away!We take great pride in doing our best to meet every customer's expectations and sincerely regret that we were not able to meet yours. Thank you for your valuable feedback. We wish you a safe and blessed Holiday season. Jeff
Best Experience Ever!
by jblacky on 09/10/2020Ourisman of Clarksville is nothing but helpful through out the process! From first contact, to follow up after the sale it was nothing short of excellent!Terrible service!
by JasonH on 06/27/2020Took my car in and service advisor agreed to add a switch for new lights. Instead, they cut out the lights. No joke, they said they couldn't get a switch! Overcharged for oil change and acknowledged they were wrong but have refused to… process the refund. Now, they won’t call back. STAY AWAY! Safford Jeep is great...go there.Beware of the Asian Scammer
by DannyPak on 09/19/2019Went to discuss numbers on a vehicle, that number wasn't in my range so I left the dealership only to receive a phone call promising me an "Out the Door" price that was well below their initial offer. Got there with check in hand only to… get hassled all the way "Out the Door". Long story short this [non-permissible content removed] (Sales Manager) ran my credit which totally wasn't necessary and said that it was a mistake. This dealership isn't to be trusted. Please don't waste your time!Mislead
by N-K on 08/10/2019Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I… called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke.Excellent experience
by Dwayne on 03/12/2019Jason and Mitch went out of their way to help me purchase a beautiful jeep. I recommend everybody give them a call. Thanks guysTHANK YOU LEONIE!!!!!
by S.vanluven on 09/07/2018updated 09/12/2018This was our first visit to ourisman service department, it was not by choice as we had to have our daughters jeep towed in while she was traveling from michigan to her new duty station at fort meade. Ourisman took a very scary and… stressful situation for our daughter ( and us) and made it better. Leonie called me as soon as the jeep arrived to the dealership she gave me a time line for when the vehicle would be in for diagnosis and told me she would call with updates. I asked her if she would work with us and our warranty from michigan she said if I faxed her all the information she would do everything she could. Even before promised the jeep was in and diagnosed leonie called me with all the information made the calls to our warranty company and handled everything for us. I am happy to say our daughter will be picking her jeep up today from leonie at ourisman chrysler, dodge, jeep, ram. As I stated above this was our first visit to ourisman service department but will not be our last!!!! They will be our choice service department while our daughter is stationed in md. Thank you leonie and staff at ourisman service dept. A++++ job!!!!!!!!!Only RAM Service Center in the DMV You Should Go To
by DMc on 10/07/2017Having lived in multiple locations around the DMV, I was getting ready to write off RAM (multiple trucks/jeeps, long time owner) due to horrible customer service everywhere I went over the last five years. I recently settled down in MD and… visited the Ourisman Clarksville location. I was blown away because Jackie opened the service center not just on time (a first for me), but a couple minutes early and greeted everyone with a warm smile (another first). Even though the appointment I scheduled online didn't show in their system, she was empathetic, professional, got me registered and my vehicle in the shop faster than I've ever experienced. All I was having done was a 10k service and tire rotation. However this was the first time it took less than two hours even with an appointment. In and out in 47 minutes. I have the receipt to prove it. She let me know what was covered and the price for my additional requests up front instead of the usual "Why are you telling me at check-out that the XXX service cost an additional $149?" The waiting area was immaculate and very comfortable. There was reading, TV, vending and other entertainment for all types of adults and kids. I'm sold and would drive by other locations to come here. *cough* Alexandria and Fairfax *cough* Kudos to Jackie P., Berry K. and the Ourisman Clarksville team. You just gained a loyal customer.Knowledgeable and approachable salesman
by Peters9112 on 05/14/2017My wife and I had previously visited Ourisman Chrysler Jeep Dodge Ram of Clarksville for routine service checks but this was the first time we had visited while searching for a new car. Ourisman salesman, Tim Schroeder, provided outstanding… service by listening to what we wanted without the typical salesman tough guy persona. His knowledge and determination to provide us with top-notch customer service not only helped us decide the right vehicle for our family but also added to the outstanding reputation we have for this dealership. We highly recommend Tim to all future customers who are looking for quality service and a salesman who is understanding of the customer’s needs.What a awesome experience I had
by thomasdaquan on 03/10/2017I want to first start by saying wow the professionalism that this dealer embraces was a breath of fresh air from the time I entered the building til when I drove off in my new car! Raymon Walford my sales person was amazing I came in with… challenging credit and he told me I will makesure you leave with your car he called me the next day with great news that I could come pick up my new car never did he brush me off because of my credit situation instead he gave me results! Amazing experience to him for his work.Problems from the begining
by Jenielee on 02/10/2017I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great experience the first time. Not so this time. They were aware that the radio screen had to… be replaced before I even looked at the car. When I purchased the car they told me the part was on order and would be in, in a couple days. They also ordered a remote start for it and said that would also be in, in a couple days. I purchased the car at night so I could not see that someone had tried to pry out the head unit and radio screen on the car until the AM when the light hit it and I could see the gouges where it looked like someone had taken a flat head screw driver to it and made the gouges. I took my car in the day after I bought it for an alignment because it was pulling and I had concerns about the head unit sticking out. They gave me a loaner and told me they should get the parts on order in the next day or so and that they would just install everything at once. I was led to believe that would be by the end of the week. When I didn't receive a call from them for a couple of days, when they said they would call me the day after I dropped it off to let me know the status. I called them. They told me that the parts were in fact on back order and wouldn't be in for at least 2 weeks! I was told 2 days. I needed my car back so they told me to come get it and they would do all the repairs at once when the parts came in. I was very upset that I was lied to and miss led after several phone calls. When I took the car back I was told to speak with Jeff Borakove about my complaints. He offered to give me a free oil change package but I had already purchased that. That is when Mike Lewis stepped in and wanted to see what my issues were with the car. We went out to look at the radio screen that didn't work and the pulled out head unit and the gouges. He pushed all kinds of buttons on the radio like he didn't believe me that it didn't work. They were aware when they got the car into inventory that it didn't work. Also he looked at the head unit falling out like it was not a problem and told me the gouges were no big deal! No big deal??? It looks bad and I'm worried about resale value. He asked if I had kids and I said yes. He said "well they are going to mess it up anyway so this is nothing". REALLY!!! He just dismissed all my concerns about the time frame of when my parts would be in and about the way my dash looks with gouges in it. Mike then told me he would look into it the next day and give me a call on the status. I have yet to hear from him. I had resolved myself to the fact that my parts wouldn't be in and there was nothing I could do. Someone was trying to appease me by saying it would be a couple of days when in fact it will be weeks. But the way I was treated by the GM was down right wrong. You are supposed to make your customers feel good, not patronize them and tell them that its no big deal because your kids are going to mess it up anyway. How is he a GM???? This is NOT customer service. My husband wants me to return the car and go to a different dealership. I am thinking he may be right. I have had a good experience with them for the past 3 years but not anymore.
About our dealership
Todd, I had the opportunity to review the numbers sent along with the emails sent. It proves we offered you exactly what was agreed upon barring the unknown trade value. In fact the only difference was your trade value. You said your trade was worth $36K (which we both know was MSRP for your 2018 wrangler that now has 36K miles). Unfortunately you were unwilling to give us details about your possible trade in before hand. The trade numbers you gave us were based on a quote you received from a previous dealer. You said, "I am also not budging off my 36K for trade." When you came in this evening the only number that changed was your trade value as it is simply not worth $36K to us. The quotes supplied via email and in person, prove we did everything we said we would do and there was absolutely nothing remotely close to "bait and switch". Before you came into the store we had no idea what your trade was or miles on it. There was about a 45 second interval between the salesperson coming up to the sales tower to the time the Sales Manager greeted you with your key in hand (camera footage proves this). It was certainly not a long process to get your keys back. Finally after you left, you called back into the store and asked for Jacob, "Jacob answered the phone "Thank you for calling this is Jacob." You then went right into cussing at Jacob. There were 5 other people who heard you using profanity and Jacob absolutely did not. When the General Sales Manager, Jason, had enough of you abusing our employee, he stepped in very cordially, and tried to defuse your anger. You then cussed at Jason several times before he said, "Sir I am not cussing at you, please do not cuss at me." After about 45 seconds of you berating Jason, he ended the call by hanging up on you. As General Manager of this store, I find you actions to be completely unacceptable and it is surprising to me that you, yourself, a business owner as you claim to be, who has 1,000 employees, speak to people this way and try to conduct business this way. I would invite you to speak with me if you wish to talk about this further or attempt to conduct and further business at my store. You are able to reach me, Jeff Borakove at (410) 988-8100. Thank you and have a blessed day.
by Jeff Borakove on 02/21/2022