O'Donnell Honda
Customer Reviews of O'Donnell Honda
Review type:
A Great Experience
by CLP on 04/13/2025
Every aspect of my Accord purchase was stellar - the sales person, all staff people encountered, helping me to be familiar with the vehicle, the price, the ease of the transaction. This is my second Accord and I expect I will be just as… happy with this one.
342 reviews
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The Best Honda service in America
by Clarence on 04/18/2025I have referred thousands of folks to this dealership. Everyone from Jerry who runs the shop to Steve and Jeff who are great. I have NEVER been asked to do anything that was not necessary. They are honestA good experience
by RL on 04/07/2025updated 04/14/2025Friendly and fairA Great Experience
by CLP on 04/13/2025Every aspect of my Accord purchase was stellar - the sales person, all staff people encountered, helping me to be familiar with the vehicle, the price, the ease of the transaction. This is my second Accord and I expect I will be just as… happy with this one.Passport for Beach Bums
by Rick on 04/10/2025Robert Baker provided us with short and painless buying experience. He was very knowledgeable and answered all our questions. We were out of state buyers who completed our purchase in less than two hours. I highly recommend O'Donnell Honda.Great experience!
by Barb on 04/03/2025We had a very good experience purchasing a car from O’Donnell Honda. Stan Bailey was very helpful, knowledgeable, responsive and not pushy. We will definitely recommend them to our friends.Excellent Service!
by ecs on 04/02/2025I recently purchased a new car from O'Donnell Honda and had an exceptional experience. Stan was very knowledgeable and made our car buying experience extremely easy. I would highly recommend Stan and O'Donnell Honda to all new car buyers.Happy with Hondas
by Leigh on 03/20/2025updated 03/27/2025This is my 3rd Honda from this dealership in 23 years. I have always been pleased with the sales and service. My salesperson, Sayed, was wonderful. He was very professional yet personable. In spite of a very busy day for sales, he took… good care of me and took his time going over the vehicle after I purchased it.Steve is excellent and very trustworthy!!
by Shellie Williams on 03/23/2025My family of five, with all Hondas, has been coming to O'Donnell for 15-plus years. We come back because Steve takes care of us. He explains things in terms we can understand, is honest, and is funny. He even helps our daughters with their… Honda. We will always come to O'Donnell as long as Steve is our advisor. I would always like to pay less, but so would everyone else.Awesome Clan
by S B R on 03/12/2025updated 03/19/2025This dealer has wonderful staff and very professional (Steve Larkins). Helpful in all situations.New Vehicle after 10 years
by Beth on 03/12/2025O'Donnell Honda in Ellicott City made it very easy for me to purchase my new 2025 Honda Accord. My sales person Stan was very knowledgeable and helpful and made the process smooth considering I have not purchased a car in over 10 years.… The finance team was great and they were very helpful in the loan process. I would recommend O'Donnell Honda in Ellicott City. This is where I purchased my 2015 Honda Pilot 10 years ago and my new car this past week.No BS!
by David Janssen on 03/01/2025This is the second car that I bought a new from O'donnald Honda. Terry has been my salesman each time. Terry listens and does not push! The finance manager was a pleasure to meet and work with. I bought a 2025 Hybrid HR-V! I'm highly… satisfied with the purchase. Thank You, David Janssen.2025 Civic Sport Touring Hybrid Hatchback
by David Alexander on 02/19/2025updated 02/28/2025We had a great experience (never thought I'd say that about buying a new car at a dealership!). We were offered a good internet deal outright, with no haggling at all. And, the deal was less than at other dealerships and on-line sources… such as Edmonds and Kelley Blie Book. Christine and Rob were great!Smooth recall appointment
by HRV owner on 02/18/2025The appointment for a recall part replacement went smoothly. My car was done sooner than expected.Sales Review
by Vickie on 02/16/2025I was totally impressed with the professionalism and honestly the dealership displayed. After visiting other dealers, this one is by far the best one yet. Thank you for all your knowledge and help.Car purchase
by JGB on 02/14/2025My whole experience with Terry was excellent. he was very professional and took the time to explain everything.Great staff
by Alex on 02/08/2025updated 02/14/2025Very professional and no back and forth.Seamless experience and service
by bshim on 02/12/2025Excellent, predictable service at O'Donnell Honda. Called the previous day to determine what our Odyssey needed and scheduled for next day and all previous discussion where available to the Service representative. Time estimate was right… on and entire experience was great. Highly recommend.No appointment
by Dionne on 01/31/2025updated 02/06/2025O’Donnell Honda took me right away without service appointment. It only took 2 hours which was quick. They kept me informed during the entire process with recommended services I will need to complete in the future. They did a good jobQuicker than Expected
by LizH on 01/29/2025I had an appointment to pick up a 2nd key fob for my car and was told it would take an hour to have it programmed to my CRV. To my pleasant surprise it was all done in about 30 minutes, plus they had washed my car! Just another example of… this dealership’s emphasis on customer service.Thanks for the ride home...
by Dave Holdefer on 01/21/2025Prompt courteous service, very competent and reliableSurprise; surprise
by Bill on 01/10/2025updated 01/16/2025No pressure; super attention to detail; got what I wanted. Kudos to Stan Bailey.
About our dealership
O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.
As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.
What sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express
EXPRESS.odonnellhonda.com
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Korean