O'Donnell Honda
Customer Reviews of O'Donnell Honda
Review type:
Another Honda on the road
by RSS on 04/24/2025
When my wife and I went to O'Donnell to discuss a trade-in, we were pleased that the SUV we were interested was in stock. Stan Bailey made the sales experience quick and seamless. We remain loyal customers.
343 reviews
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by jdsmith05 on 09/09/2017Thank you Kathy and staff for installing the fog lights on my HR-V. They look awesome and what a difference in the morning driving to work. So far everyone I'll dealt with at O'Donnell Honda has been professional and treats me like I'm the… only person there. Thanks againOil Change
by mhammer on 09/03/2017Great service and wonderful people. Jeff Brown is our service advisor. He is always on top of his game.Friendly, Accommodating, Repsonsive
by SamS2017 on 08/30/2017Jerry was extremely helpful and accommodating. He quickly and effectively addressed all my inquiries and concerns.Competitive for a dealership
by toader06 on 08/29/2017While it was not the fastest service, it was very customer service oriented, and being a dealership it was great competitive pricing to Mr. Tire, Jiffy Lube, etc.Hassle free purchase
by dryder1014 on 08/29/2017If your looking for a salesmen who isnt just worried about getting you in and out the door as fast as possible then Shayne Wilson is the guy to see at O'Donnell. My girlfriend and I first tested out the new 2017 Crv in December when they… arrived as her parents were in town from out the country. Shayne knew I wasnt going to buy the car then, but went over all the features and options and told us to take as long as we wanted for the test drive. He periodically checked in with me but wasnt aggressive at all. His patience paid off as we just bought a brand new 2017 Crv Touring last week that had to be ordered in from production. Was great to get a text from him letting me know that the car was in early and what time would work best for me to come get the car. We came after work at 7pm and were driving the car off the lot in about an hour!Very satisfied!
by GmaCindy on 08/24/2017I had a great experience. I was connected to Alex online. He was great. He explained everything about the car thoroughly the day I went to test drive it. I loved it,paid a deposit and went back the next day to purchase it. Alex went… over all the details on car again so I understood everything. I have been back once with a concern I had, that wasn't really a problem, and he was very nice about it. I would definitely go back to O'Donnell and Alex if I was to purchase another Honda. Would refer family and friends also.Service
by nearmyson on 08/18/2017Excellent, prompt service. Good explanation of problems they discovered. Charged us a reasonable price for the work. Very pleased.I Love O'Donnell Honda
by Bella_Eden on 08/16/2017I absolutely love the service, professionalism, knowledge, and assistance I receive from O'Donnell Honda. I have been bringing my 2008 Honda Accord Coupe to O'Donnell Honda since I bought it in 2011. There haven't been any major issues… with my car just oil changes, tires, mileage maintenance, etc. but everything is always explained to me in detail as they work with me too keep my car in pristine running condition. I love everything about my experience at O'Donnell Honda and when YOU go ask for my FAVORITE service guru Stephen Larkins.de Rubertis
by Tesser1 on 08/13/2017Sam Chads worked with me to make sure I was perfectly happy with my choice. Although it took me 4 hours to finish the deal (had to wait awhile for finance) I was very satisfied. Sam was able to get my 2012 CRV detailed while I was buying… the new one. I was giving the 2012 to my son and wanted it to be pristine. I am a happy customer.Had most fluids changed -- and a discount
by ronaldb on 08/05/2017My Honda CR-V's maintenance minder came on in mid-July (2017) with an A13 code. That meant an engine oil and filter change, a tire rotation and a transmission and filter change. I called about a price (excluding tire rotation as I have it… done for free at NTB). The adviser gave me the prices and asked if I had ever had the rear differential fluid and the brake fluid changed. I was surprised about the brake fluid change requirement (but it is in the manual). Also, maintenance minder code 6 for differential fluid change had never came on. I finally decided to have all those fluids and filters changed and was "rewarded" with a discount. This is the second time that I have used O'Donnell Honda for service, but I think I will be continuing to use them in the future. Thanks for the quick, courteous service and the discount!Great Service
by HappyCarBuyer on 08/04/2017I took our New Honda CRV in for the first service and was very impressed. The service writer, Cathy was very pleasant and knowledgeable and the service so speedy that it was a pleasure . I would recommend O'Donnell Honda to one and all.… Great dealership just like my son told me. So glad we found them.Took the worry right away
by SDR9429 on 08/03/2017We had to have our car towed to the dealership after hours. Before I could call the next morning to confirm they had my car, Jeff from the service department called me. He let me know the car was there, then he called about 45 minutes… later to tell me the problem. We needed a new battery, it was installed and we were able to pick the car up before noon! Fast courtious service. We have been going to the Honda service center in Catonsville for almost 20 years. Its wonderful to know we can take our car to either O'Donnell location and get excellent service.Trustworthy & Reputable Honda Dealer and Staff
by LibraSunNMoon on 07/30/2017This was the easiest & most satisfying car buying experience I've ever had. Salesman Stan Bailey & Finance Manager Brian Blevins were great. They took the time to explain every option available to me. They were polite, helpful, and… informative without being overly pushy. I feel that I got a good deal on the car and was pleased and impressed that they didn't try to manipulate or pressure me into anything I didn't want. I definitely recommend and would buy a car again from this trifecta again - Salesman Stan Bailey & Finance Manager Brian Blevins at O'Donnell Honda.Warranty wirk
by Hayes330 on 07/20/2017I brought my 2017 ridgeline in for a recall and to look at the swingout tailgate release. They had to order some of the parts so it was in the shop for two days. I was give a loaner car for the night. The vehicle was done the next day.… Everything went very smooth. I was very pleased with the service at Odonnell Honda.Easiest car purchase, ever...
by maria1943 on 07/20/2017Bought a Honda Fit 2017 this week from Shayne Wilson. Second car in less than a month... Shayne made the first car purchase--for my son--so easy, I came back for another Honda for myself!Used Car -Best Value
by DSP2541 on 07/14/2017Searched the web and found several cars. We visited O'Donnell Honda Used Card first. Daughter fell in love with the Toyota Corolla after a test drive. Worked out a good deal and decided to buy the car and end our search. Good experience… and friendly sales team.Car Ready
by nillysue8 on 07/12/2017Had a great experience at O'Donnell's Service center. Such friendly staff with professional demeanor. Waiting room had a relaxed atmosphere which I needed coming straight from work to the service center. Great job folks!!Oil Change
by Zacheriah1 on 07/12/2017My experience was great. Odonnell Honda's Service Center is always efficient and fast. The service rep's are always pleasant and helpful. I have purchased two cars from Odonnell and have always had them serviced at Odonnell. The prices are… fair and the most important thing to me is when I take my car to Odonnell for service I know it will be done right.New HRV
by JandB2017 on 07/09/2017Robert Wilkie is the best salesman we have ever encountered when buying a car!! He's very knowledgeable, friendly and not pushy!! He was very accommodating and helped us find a vehicle perfect for us! O'Dinnell Honda is lucky to have Mr.… Wilkie!Best car-buying experience in years!
by Maria1943 on 06/28/2017I started off on the phone with a wonderful salesperson, Shayne Wilson. He arranged a test drive for me in a couple of different vehicles. SO easy to arrange, totally at my convenience. Although we began with one car, we changed our minds,… and Shayne smoothly re-focused right along with us! I highly recommend both the dealership, and Shayne!Oil change
by Kenny_Eggerl on 06/27/2017As always the staff is friendly and I only waited 1/2 hour to have my car serviced. I love coming there.
About our dealership
O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.
As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.
What sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express
EXPRESS.odonnellhonda.com
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Korean