O'Donnell Honda
Customer Reviews of O'Donnell Honda
Review type:
Another Honda on the road
by RSS on 04/24/2025
When my wife and I went to O'Donnell to discuss a trade-in, we were pleased that the SUV we were interested was in stock. Stan Bailey made the sales experience quick and seamless. We remain loyal customers.
343 reviews
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Great Customer Service! Genuine Experience!
by Scott F on 12/19/2021Great experience as usual! Excellent service! Long wait and offered shuttle to house to wait!service call
by Mort Miller on 12/07/2021I went in for an oil change and tire rotation as I do every year. As usual, just about everything was fine and on time, except the tire rotation wasn't done. It's not something that I'm concerned about since I only put on 6000 miles a year,… but still .........Excellent, courteous and quick service
by DDemers on 12/04/2021O’Donnell service staff are always friendly and courteous. They also are very good at informing you of other or upcoming needs, but don’t push you to fix them at the moment. I don’t mind waiting for small repairs and service because they… are always fast and turn my vehicle around quickly. I can easily get something done early before I head to work. This past visit ended with a complimentary car wash, which my car really needed! Great service once again!Always great service!
by Jfm on 12/03/2021Each time I get here it’s always great service. They get you in and out!Always pleased
by Aquilla McKeever on 12/01/2021Service is always great. That’s why I keep coming back. Being treated well is important.Always excellent service
by Susan on 11/28/2021I always experience great customer service at O’Donnell Honda Service. This past weekend they squeezed in our daughters car as she was about to head out of town. They have helped my mom with her Honda when she is visiting from out of… state. It is nice to know they are always there to help.Great easy service
by VC on 11/26/2021Scheduling with Kathy was easy and convenient. Also easy and convenient was drop off and pick up. We've been taking our cars here for 20 + years, the prices and service are always fair and per industry standards. No gouging here.Excellent Service Experience
by A happy customer on 11/26/2021The service staff was friendly and professional. The work needed for my car was thoroughly explained. The waiting room was clean and comfortable. I have my services done here, where I purchased the car, and I am always pleased with their… work and my experience.Best service in town
by Rick S on 11/20/2021Jeff takes care of me. I could not ask for more. He is your biggest assetFriendly and Efficient
by BMcCain on 11/19/2021Everyone is friendly and cooperative upon your arrival. They listen carefully to any requests and the service time is good. Jeff is my favorite and he is obviously looking out for his customers, as if they were family.Service You Can Trust
by TM on 11/19/2021The service at ODonnell is always honest, just what you need, and well done. Their professionalism and friendliness make visits efficient and easy.First service with new car
by Connie Ridgway on 11/18/2021Love not having to make appointment unless a big problem. Always get quick service and friendly assistance. Love being able to read in a quiet room instead of tv room as wellPilot repair
by Nick on 11/14/2021Excellent repair with very helpful explaining of issues. No push for extras ,reasonable repair cost.No title
by Diane W on 11/10/2021After my last experience with your Service Department I almost went to Brown's for my next visit. But I did come back and the Service Rep was great. Did have to wait as long as I thought.Great Service!
by N Green on 11/08/2021Look for honest, professional and courteous service in the repair shop. Thumbs up!Super Service
by Ms Texas on 11/06/2021I have used O'Donnell Honda for about 16 years. They consistently provide excellent customer service. I recommend their service department. Ask for Steve L.Great Service As Always
by Denise on 11/06/2021We’re a three-Honda-vehicle family who’s been getting our service done here for 20 years. They are always on top of things here. Reliable and trustworthy.Great experience
by Sandy C on 11/03/2021David was a great salesman. My car was pulled up front and ready fire when to hope in and take a test drive when I arrived. The paper work was ready to complete when I returned from the test drive. No issues with signing the paper work.… Everything was explained completely for me. I would recommend this dealership to everyone.My Favorite Place to Take My Vehicle
by Shawna on 11/05/2021I take my Honda CRV to O'Donnell Honda for all my service needs. The most recent service wasn't as smooth as I expected, but after speaking to the manager the issue was resolved and my vehicle rides great. I always appreciate the quick… service and friendly staff. Highly recommend O'Donnell Honda.Stan is absolutely the man.
by Mary on 11/04/2021I needed a car, and found one online on the O’Donnell website. When I called, Stan did every single thing necessary to put me in it, from appraising my trade-in to arranging financing in less than two days. He was considerate, efficient,… and proactive. I never want to work with another salesman or dealership then Stan and O’Donnell!Good Deal
by john N on 11/04/2021Great service Great price for a loaded Accord EX-L Hybrid Very satisfied
About our dealership
O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.
As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.
What sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express
EXPRESS.odonnellhonda.com
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Korean