O'Donnell Honda
Customer Reviews of O'Donnell Honda
Review type:
A Great Experience
by CLP on 04/13/2025
Every aspect of my Accord purchase was stellar - the sales person, all staff people encountered, helping me to be familiar with the vehicle, the price, the ease of the transaction. This is my second Accord and I expect I will be just asā¦ happy with this one.
342 reviews
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Outstanding service departmentd
by Falcon767 on 04/30/2018I've been using O'Donnell Honda Service Department for the past 25 yrs. They not only provide outstanding service, they also exceptional customer service. I even get my Acura MDX serviced there. I would highly recommend them.Great service as always
by ronald_h1 on 04/28/2018Never disappointed at O'Donnell, Fast, efficient service and the work is done right.Excellent Service
by travel63 on 04/22/2018Robert Wilkie provided an easy and very helpful car buying experience.He walked me through all the bells and whistles my 2018 CRV came with and he even synched my blue tooth for me! This is our 5th car through O'Donnell Honda and I alwaysā¦ recommend it to friends and family.Easy car buying experience
by maxntigersmom on 04/22/2018I had previously purchased a car here and was pleased to see that the quality of service has not changed. No high pressure tactics, good interactions with the salesperson and excellent support.Customer Service
by Apple1943 on 04/21/2018My wife and I had the pleasure to work with Mayra and Brad in sales and Wesley in finance. Each very personable and friendly. Although the time it took, from selecting the car I wanted to completing the financing, was quite long I knewā¦ from past experiences that that would be the case and had no problem with it.Honda Clarity Touring Plug In Hybrid
by Tech_Senior on 04/19/2018I had an excellent experience purchasing my 2018 Honda Clarity Touring Plug in Hybrid from O'Donnell Honda. I would recommend the Dealership for a no haggling experience.Great service from Alex Vinogradsky
by MissHowell2u on 04/19/2018Shopped via AAA/TrueCar.com, contacted by Alex within 24 hours. I asked a few questions with his responding very promptly via email. when i went to the dealership i was able to quickly test drive the exact car i wanted and myā¦ transaction was completed in approximately 2 hours.Excellent service
by Genevere1 on 04/10/2018Steve Larkins gave excellent service when I had an issue with my camera. He is very kind, professional and knowledgeable. Thank you!first oil change in my 2018 Ridgeline
by monkeydoc on 04/09/2018I went for my first oil change this past Saturday. I didn't know that it was first come - first served, and the service writer, Mr. Ryder to me it would be about 90 minutes until it could be done. It was done in less than an hour, ANDā¦ they washed my truck!. How great is that.Shayne Wilson
by landavere on 04/06/2018My experience was beyond excellent. Shayne was easy to talk with, very knowledgeable, was able to meet my price, and did everything perfectly. I will highly recommend Shayne and O'Donnell Honda. Jeff Brown in service is also stellar.ā¦ This is my 3rd Honda from O'Donnell and would not think of going anywhere else.My new CR V EX
by zacheriah1 on 03/31/2018Alex was outstanding. What a pleasant experience. My trade-in was most reasonable & the bottom-line even more so. Alex was so helpful & patient in explaining things at delivery. This was our house-hold's 3rd purchase from O'Donnell,ā¦ which says a lot of what we think of this dealership.Tire Change
by zacheriah1 on 03/26/2018I brought my Honda Fit to O'Donnell Honda to replace a tire that been destroyed in a pothole. Earlier in the day I called to see if they had a replacement tire and the gentleman in the parts department was very helpful. When I brought myā¦ car in the service rep was helpful as well and my tire was replaced within an hour. Great service as always. I will not take my Honda anywhere else to be serviced.Service review
by Nadine43 on 03/23/2018I came in for an oil change and light bulb replace. I was very happy with my experienceOIL CHANGE
by SandyKeller on 03/22/2018updated 03/28/2018Great Service, not a long wait and they washed my vehicle while i waited.Oil and Lube
by happycarbuye15 on 03/18/2018I took my Honda CRV in for the periodic oil change and it was actually a delight. Service was efficient and courteous and I was on my way home in no time. I can not imagine any better service.Best dealership I ever had dealings with.Tire Replacement
by lamont1704 on 03/16/2018In, done and gone within an hour without an appointment! Superb.Great Service from a great service person
by gmblack on 03/15/2018On Tuesday March 13,2018 I had my car serviced. I called Mr. Steve Larkin to see if the part was available. He advised me that he did and to bring my car in. When I arrived he greeted me with a smile and told me how long I would have toā¦ wait. I have had many good experiences with Mr. Larkin. He is always helpful and friendly. He is the reason I come to O'Donnell.QUICK AND EASY
by awilder67 on 03/12/2018I went for my 2nd oil change since owning my CRV. Kathy was the service writer both times. She is always friendly and knowledgeable. The process was quick and easy as well! Will continue to go to O'Donnell for my oil changes.LOVE MY CRV
by Awilder67 on 03/12/2018This is my 3rd Honda, never been disappointed! My salesman was great.The service here is fantastic!
by Maxntigersmom on 03/08/2018IĀm always greeted promptly . The waiting area is inviting and even provides snacks. Service is prompt. What else could you ask for?Efficiency sales process
by Terrific on 03/08/2018We spent less than hour thru email plus 2 hours in the shop for negotiation and sales processing. Shayne Wilson is working very well with customer. Everything going smooth and pleasant. I would like to recommend this dealership toā¦ people.
About our dealership
O'Donnell Honda is a family owned and operated business that has been serving the Baltimore-Washington-Metropolitan-Area for over 40 years. Since our first day in business, it has been our number one priority to treat our customers with the utmost respect. With our laid back and low pressure approach to sales and service, we are able to satisfy our customers' vehicle needs without the typical stress involved with purchasing and servicing a vehicle.
As one of the top Honda dealerships in the nation, we strive to provide our customers with high-quality service but most importantly, we want to be a business that you can trust. Please contact us today to learn about the services available or if you have any questions.
What sets us apart
7 Time Honda President's Award Winner
Former TIME Magazine Dealer of the Year Award Winner
Winner of American Honda's Customer Satisfaction Award Winner for service department excellence including last 7 years in a row
Winner of "Best of Howard County" as best auto dealership
Baltimore's only dealership to offer 100% online car buying through O'Donnell Honda Express
EXPRESS.odonnellhonda.com
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Korean