Fitzgerald Chevrolet
Customer Reviews of Fitzgerald Chevrolet
Review type:
Our go-to dealership
Our go-to dealership
by Joyous14 on 04/16/2025Whenever we need a car Fitzgerald is our go-to dealership. They always have a great selection and their staff is always top notch. We’ve tried other places and they just don’t compare. Now we won’t go anywhere else.Great service
by Diane F on 02/27/2025Knowledgeable service advisor, nice facility for waiting.Fantastic service
by Scott on 06/20/2023I've purchased many new vehicles over the years, and I can honestly say, that this was a SEAMLESS purchase experience. Bingle Livioco with Ftizgerald Auto Mall Frederick was incredibly helpful and efficient and prepared everything in… advance of to finalize the purchase of a new vehicle. I was honestly in and out in about 30 minutes. Thank you, Bingle, and the Fitzegeral team, for your superior service. Great job.Chevy Bolt purchase
by boatmarker on 06/16/2023The entire vehicle purchase experience at Fitzgerald Chevy was the best experience at a dealership I have had. The staff, especially Bingle, were extremely helpful, and we were able to get a car ahead of schedule because of their… attentiveness and proactive communication. I have recommended, and will continue to recommend Fitzgerald Chevy to friends and family.Purchase of new vehicle
by Warren Graham on 01/02/2020We would recommend this dealer to all of our friends everyone there was great and they all treated us with respect. Our sales man Jason Saville was great to work with he got us what we wanted for our trade ins he's very good at what he… doesGreat Experience as Usual
by Great Experience as Usual on 11/02/2019Bought our 4th vehicle from Fitzgerald, a Trax for our daughter. Wonderful sales experience with Jen Cross who took time to show us different vehicle options and find the perfect car for our daughter. Sales Manager Mario and Finance… Manager Brian make it a smooth and enjoyable experience. Lifetime customer here!Spring 2019
by Kathy WB on 03/28/2019Erik my advisor was great...very friendly and knowledgeable. However, the actual service left something to be desired...I took my car in for a regular tune up...I drove out with BOTH of my headlights blown and a nail in my tire. VERY… disappointed :(Kathy Brooks â Thank you for recognizing the efforts by your service advisor, Erik. We truly appreciate your customer loyalty over the years and were surprised to see this post after the service department had resolved your concerns. They absorbed the labor to replace the bulbs and patched your tire at no cost to you to help offset the inconvenience of the return visit. We are sorry that the headlamps went out after your service. We would have informed you if they were out while it was in the shop so that you could have approved the headlamp bulb replacements. The tire could have been inspected further and this was discussed with the technician. A member of the management team has reached out to you via email and we would certainly appreciate your consideration and response. Sincerely â Fitzgerald Service Management of Frederick
First Time Buyer
by KendraK on 03/11/2019I had a great experince working with Fitzgerald Chevy in Frederick. Gary Randall, Mario Meyers, Zach Sherman, and Matt Collard went above and beyond my expectations for my first car buying experience. I had three priorities set in mind for… what I wanted in a car and they kept those in mind the entire process finding me the perfect vehicle. I love my new 2019 Equinox!Kendra, thank you for your 5 star rating on your recent car buying experience. Our team is happy to have been of assistance throughout this whole process. We value your business and look forward to further assisting you in the future.
Awesome experience.
by tamkeeney on 03/09/2019I went to the store to look at a used vehicle and ended up with a new vehicle. Mario, Zach, Matt and Gary were a great team to work with. They always were willing to work with the options I wanted and stuck with the price range I needed.… This is my 3rd car that I have purchased at this dealership and I would say this was the best experience yet due to the team that I worked with.Thank you for your feedback! We're delighted to hear that Mario, Zach, Gary and Matt were able to provide you with the best possible experience. Drive safe and we'll see you on the road!
Got my "dream car" ...
by JohninWV on 08/18/2018Normally, I hate the "experience" of buying a new car, but with Pete Patel it was like chatting with a personable and helpful friend. If you want to find the car of your dreams I highly recommend him to anyone.Thank you for sharing your experience with us. We're pleased to learn that Pete was able to assist you with your transaction. Thank you again for your kind words and choosing Fitzgerald Automall. We hope to continue building our relationship with you and be at service to you for years to come.
Very Satisfied
by sd_mazda on 07/21/2018Straightforward, responsive, low-key. I appreciated the Fitz approach as well as the help of my specific salesperson, Mitch. I live in Baltimore, so I did my research online ahead of time. Mitch answered my questions and provided… information I needed. I was able to make best use of the trip to Frederick. *Tip: if you want special license plates, be sure to mention this detail at the beginning of your meeting with the finance guy. In my meeting, it got overlooked and I was disappointed. Could have started the process all over again, but I was tired!Thank you for sharing your experience with us. We're pleased to learn that Mitch was at your service through your transaction. We appreciate you letting us know about this issue in regards to the delay with the tags as we are always looking for ways to improve our ways on providing excellent customer service. Thank you again for your kind words and we hope to continue building our relationship with you for years to come.
Rough Start but this dealer really took care of us
by mike_mtairy on 06/14/2018We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really turned out to be great. We are very satisfied customers at this point and highly… recommend Fitzgerald Auto Mall for sales and service.Mike - Thank you for your kind words. We hope to continue building our relationship with you and Brenda for many years to come. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Dealer has agreed to rectify the situation
by mike_mtairy on 06/06/2018Fitzgerald Auto Mall of Frederick (Chevrolet) has agreed to rectify all issues that we experienced at their dealership.Hello Brenda and Mike - We value you feedback as we are always looking for ways to improve our service and service process. We're glad to hear that our Service Director, Alicia Umbel was able to contact you directly to address your concerns. Please let us know if there's anything else we can do for you.
Great experience
by Alexram on 01/13/2018Great time working with Pete Patel, in the frederick location. Friendly and knowledgeable. Easy to communicate with and tries to relate with you.We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.
Painless and fair.
by RicGalle on 12/08/2017My salesperson Pete Patel was excellent. Tending to my needs and requests. Josh the sales manager was awesome as well. Zach in finance was honest and fair. This team made my buying experience one of the best. I strongly recommend… Fitzgerald for purchasing your next vehicle.Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring!
Great experience!
by Matt_Trammell on 08/26/2017My family had a great experience with Alex Camacho at Fitzgerald Chevrolet off Baughman's Lane. Alex is an expert in his field, explained/demonstrated the features of our vehicle in a user friendly manner, is an excellent listener, and made… the process very easy. The entire staff was easy to work with. I highly recommend working with Alex. We will be back for our next new car purchase.Thanks, Matt! I will pass this on to Alex and the team at Fitzgerald Chevy!
Thanks, Matt! I will pass this on to Alex and the team at Fitzgerald Chevy!
AVOID FITZGERALD
by srma0105 on 10/10/2016AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change. When we went in to get it the seats had grease stains on them. When we brought it to… their attention, they were indignant and rude about it. They wiped at the spots but I ended up finishing the job myself. A year later I get a recall notice and decide to try Fitzgerald again since it is the closest Chevy dealer. I had them change the oil as well. Came to pick it up and it had grease on both front seats and one of the seats was reclined most of the way back. The service manager on duty did offer to detail the car but they needed to keep it through the end of Monday (from Saturday) I came in at 5 on Monday and the service advisor had instant attitude when we came in.. I go out to the car and it was clean but on the outside was a large black smudge. The service manager came out and cleaned it off but was very short and unfriendly about it.. If you like being treated well by the dealership doing your work try Criswell.. It’s a little further to drive but they actually value their customers.Collision Repair
by Chuckwhite on 09/07/2016updated 09/20/2016After being hit by another person, I had my Camaro taken to Fitzgerald for the repairs, as I wanted GM OEM parts for my repairs. I had bought the Camaro from Fitzgerald Chevrolet in Frederick and their sales team was awesome, thus another… reason to take the car to their collision repair shop. Doug handled having my car towed there from Laurel, and had the estimate ready for the other persons insurance adjuster. The estimated time for delivery was 2-3 weeks, and we got the car back in 2 weeks. The paint finish was great and done professionally. There was one small spot that needed some hand glaze, and the Fitzgerald team gladly took care of it while my girlfriend waited.Unbelievable Experience; made a deal work for me - no drama
by RaceRuss on 08/16/2016I came to look at used cars since I had missed the big GM sale on last year's models. The salesman but was respectful and considerate as he listened to what I wanted. He somehow got me talking about the new car I actually wanted but knew… I could not afford. Fitz had the exact car the color I wanted with the matching features in stock (somehow the features I did not were missing from this model). This was impressive. I cannot imagine how they found a deal that could work for me at a price far below what I thought was possible for a new car especially since I was not convinced I could afford the used car I came to look at. One thing I appreciated was the lack of pressure - from being greeted to signing the papers in the finance room nobody ever tried to get me to do something I did not want to do. I was given information and allowed to make my own decision. Congratulations to Fitz for taking the undesirable elements out of the auto purchase process. Expect to be comfortable during your trip there, you can relax and enjoy the new cars without the fear of someone trying to take advantage of you. These guys sell on repeat business and personal referral - a happy customer comes back and brings his friends and family. I know I will.Thank you for this glowing review! So happy to hear that you love "The Fitzway" of doing business. Enjoy your new car!
Fabulous Service
by lindaluk on 07/04/2016Fitzgerald Auto has serviced my cars and trucks for many years and has done an outstanding job, and I trust them completely with my auto mechanical needs. Extremely courteous, honest, and highly competent in the repairs. My Chevy Silverado… is reaching almost 250,000 miles and runs like a champ due to the excellent service I've received over the years from Fitzgerald Auto. I highly recommend them.Thank you for your loyalty to FitzMall! We appreciate your business.
Thank you for your loyalty to FitzMall! We appreciate your business.
Great service.....Freindly
by ilovemytrax on 07/02/2016Great experience, Zack my salesman was terrific! And I can not forget "Bob" who "worked the numbers". And I love my Trax!.Thank you for your feedback! We appreciate your business.
Thank you for your feedback! We appreciate your business.
Chevrolet Trax
Chevrolet Silverado 1500
Chevrolet Trailblazer
Thanks Warren, we're glad you had a great experience! On behalf of Jason and the rest of our team, enjoy your new ride!
by Fitzgerald Chevrolet Frederick on 01/17/2020