Customer Reviews of MINI of Montgomery County
Review type:
Unexpected Great experience
by MiniBeliever on 09/27/2023
It all started with just a simple and innocent windows shopping visit. I just wanted to take my wife for her to look at her one of her dream vehicles which it was the Mini Cooper. Needless to say that it felt like it was love at first… sight, my wife quickly became emotionally invested with her new clubman. The Mini Cooper is in a different league all on its own, and it deserves recognition because of its fun and a great handling that BMW is known for. However, we hesistated because we had just purchased our previous vehicles six months ago from another make, but what propel us to make this purchase was not only because there were great incentives, but it was the customer oriented, friendly and helpful environment that made all of the difference. My wife and I were so impressed by the experience that I end up purchasing another Mini Cooper for myself.
So I have to give kudos to Edio Alaracon because if it wasn't for his friendly, patiently and approachable attitude, it wouldn't have been possible for us to make these purchases. The same goes with Luis from the finance Department on which we weren't coerced to purchase a GAP insurance and/or Maintenance plan.
72 reviews
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Unexpected Great experience
by MiniBeliever on 09/27/2023It all started with just a simple and innocent windows shopping visit. I just wanted to take my wife for her to look at her one of her dream vehicles which it was the Mini Cooper. Needless to say that it felt like it was love at first… sight, my wife quickly became emotionally invested with her new clubman. The Mini Cooper is in a different league all on its own, and it deserves recognition because of its fun and a great handling that BMW is known for. However, we hesistated because we had just purchased our previous vehicles six months ago from another make, but what propel us to make this purchase was not only because there were great incentives, but it was the customer oriented, friendly and helpful environment that made all of the difference. My wife and I were so impressed by the experience that I end up purchasing another Mini Cooper for myself. So I have to give kudos to Edio Alaracon because if it wasn't for his friendly, patiently and approachable attitude, it wouldn't have been possible for us to make these purchases. The same goes with Luis from the finance Department on which we weren't coerced to purchase a GAP insurance and/or Maintenance plan.We're so glad to know that you and your wife had such a positive experience at MINI of Montgomery County! It's wonderful hearing how much you both love your new Mini Coopers. Kudos will be passed on to Edio and Luis for their excellent service. Thanks for choosing us, enjoy the ride in those fun cars!
Great Service!
by Luisa Ibarra on 03/18/2023My family and me we received a great service, the salesperson was very friendly, I really recommend this place. Thanks a lot Edio.thank you thank you thank you!
by Kathy A on 10/21/2022Brian Keener, and Mini of Montgomery County made buying our new Mini Countryman easy and fun. The highest levels of communication, flexibility, and professionalism were extended to us. We so appreciate the experience, and love our new… Mini!I wish I could give 0 stars
by Marie on 08/12/2021Never again! I had my car repaired for an oil leak. They recommended I returned to find out if the oil leak was fixed. On my way home my oil light can on indicating there was no oil. I was told by the “mechanic to drive home” and I spoke to… Brian “manager” regarding the issue he told me I could return free of charge to determine what the problem was, when I returned Brian was no where to be found and did not honor the free of charge diagnostic! I refused due to the fact he had honored what he promised. By the time I drove home my car was over heating!!! This place has encouraged me to NEVER want another Mini Cooper!!!!The amazing Brian Keener at Mini of Montgomery County (MD)
by joe oconnell on 03/08/2021Our experience at Mini of Montgomery County (MD) was outstanding from start to finish. Motoring Advisor Brian Keener was a delight to work with. He was smooth, unflappable and extraordinarily knowledgeable about every aspect of the Mini.… Mini of Montgomery County is fortunate to be able to count Brian among its sales force. He's the real deal! The fact that we did not purchase a Mini had nothing to do with Brian and everything to do with the fact that -- at this juncture -- we needed a tad more space, but we were so impressed with both Brian and the vehicle that, as we told him, we will likely be back to see him at Mini of Montgomery once our need for space abates..Discrimination
by no mask on 02/06/2021I called about a Buick Enclave that was for sale by the MINI of Montgomery County. I was told the care would be ready to view when I arrived. I drove and hour and half to the dealership. I did not wear a mask into the dealership I was… confronted by a sales person who told me I would have to put on a mask if I was to be waited on. I told the salesman, I prefer to not wear a mask for my own reasons. I was then told I needed to leave the dealership. There were salesmen in the dealership at their desks who jerked up their masks. There was also a dealer who was moving a vehicle as I came out with a mask on but his nose not covered. Obviously, the dealership did not need my money and make enough revenue as a company to discriminate against those who choose to not wear a mask. I was not told that in order to shop at the dealership I would have to wear a mask. Yes, I realize there is supposed to be a "pandemic" going on, as the salesman informed me, but I have the right to not wear a mask. I wasted gas and time to simply be discriminated against.New Mini Electric
by Kurt on 01/24/2021updated 01/29/2021Fantastic buying experience for our new Mini electric. The car is great and we were very pleased with the ease of the overall buying process. The dealership managers and salesperson were very helpful in finding the right car. We are very… happy with the new Mini and highly recommend the dealership if you are in the market for a fun car at a fair price. Kurt H. Aldie, VAMini Cooper convertible
by Julio on 11/23/2020I bought used mini copper convertible this past weekend. I saw it in Autotrader, and chat online with agent. I stopped in dealership, started process with Rod ( Saleman). It was smother, I did Riad test, I asked bunch of questions, I asked… for reduction in the vehicle, and I bought car The process was easy, friendly, no pressure, and professionalVery Satisfied
by Evie B on 10/08/2020Would definitely recommend and will consider Mini of Montgomery for your future car purchases. Edio took very good care of us. He was a pleasure to work with, helpful and did not make us feel pressured. He’s professional and well informed… in his field of work. A++ to everyone at MINI of Montgomery!No Hassles
by Super on 09/28/2020I bought a brand new Mini convertible from Mini of Montgomery. The buying experience was hassle-free unlike the experience you can have with other dealerships. I got a great price and a beautiful new car. And my sales person even arranged… to have me picked up and brought to the dealership when my car was in making it super convenient. Thank you!Kudos for Mini of Montgomery County, Md
by Gerry Shea on 09/22/2020Just had my wife’s 2013 Mini Cooper S get its annual service. We bought the car there and the dealer has done all the service work. The work was done quickly and the assistance of the rep assigned to my service (Kevin) was exceptional.… This is consistent with all my earlier experience with the shop. The only reason I did not give them five stars was that the service is expensive. (In fairness to themI should say that their prices didn’t seem higher than dealerships I’ve used for work on other cars in the family, e.g., Ford and Tesla.) One thing that Montgomery County Mini has never done Is push for my approving something that I could either put off or get more cheaply at an independent repair shop, e.g., replace tires. In short, the service department has been exceptionally good in my seven years of experience, even if a bit pricey. I’ll take quality over cost every time for work done on cars we love !Found my MINI, and your next motoring advisor!
by JByers on 07/11/2020I recently purchased a MINI Countryman from John Wyatt at Passport MINI of Montgomery County – he was highly recommended by my parents who purchased a MINI Cooper from John last year. John is an exceptional motoring advisor and… representative who is knowledgeable, patient, and gives you space to think and evaluate how you want to proceed. I found his approach to be unlike most associates, making it easy for me to make a decision and purchase. My new MINI Countryman is awesome and the experience acquiring it was positive thanks to John and the Passport MINI of Montgomery County team.Great Service
by Great service on 06/06/2020Really satisfied with the service dept. they went above and beyond routine maintenance without profiting from my visit. That’s service! I’ve purchased 2 Mini’s from this dealership... a 2012 & 2019.I'm satisfied!
by Miniac on 05/19/2020This dealership found me the Countryman that I wanted right away, unlike the others that I consulted. The salesman was personable, knowledgeable, and sincere and the other staff were professional and efficient, getting me a reasonable… trade-in offer and a great price on my new vehicle.Best Ever
by BB on 02/03/2020The car I loved was totaled, so my mission was simple - to find a slightly newer model of the same car and walk away a happy customer. I was dismayed to discover how inconsiderate and unprofessional several dealerships were in this process!… Because of this, I drove close to two hours to Mini of Montgomery County, and even before I got there, on the phone and through emails and texts, I was treated with respect and care. From the salesperson to the GM to the one who handles the financial (loan and warranty) aspects, I simply could not have asked for a better experience. No one pushed. No one bullied. No one lied. It was a beautiful thing to walk away feeling good for having given them business.Good sales but poor finance staff
by Bait and switch finance dept on 01/14/2020Bait and switch on finance..808 credit score but increased finance rate without discussion.Used Mini purchase
by DC Mini on 11/11/2019Used Mini Purchase We knew what we wanted and saw something close at several dealers. Montgomery gave the information we needed, was prompt and not pushy. I found their candor to be very refreshing. Prices were good - within KBB… estimates. Their financing was competitive but the rate creep was a tad irritating. We'll assume that was a legitimate error considering we were pushing paperwork very quickly to get out of there. I'd easily buy another Mini from them. One of the better experiences.Great Experience
by rmacnett on 02/15/2019Great experience end to end and the post sale service has been incredible.Failed to send me my check for more than 2 wks and counting!
by choumb on 02/11/2019This is the worst dealership I have ever seen. We sold a car here and the dealership has been withholding the check for more than two weeks. We still haven't' received the check. This is ABSOLUTELY UNACCEPTABLE. They do not service their… customers and are HORRIBLE. EVERYONE SHOULD STAY AWAY FROM THIS PLACE.Mini of Montgomery County
by cmmr555 on 11/20/2018Excellent service and professional service advisor.Superb LONG DISTANCE Experience
by joatmon1967 on 09/04/2018When I found a 2018 JCW Convertible at MoMC that was VERY similar to the 2019 JCW Convertible I had just ordered with my local Dallas Dealer I initiated a conversation. From first phone call through to the final handshake, everything went… as expected. I made my initial offer, did the "back-and-forth", dotted "i's" and crossed "t's". Several e-mails, a few phone calls, and the Deal was done. I actually drove my '15 JCW Hardtop the 1300 miles from Texas to take the opportunity to drive the '18 JCW Vert home, doing the Blue Ridge Parkway most of the way back. My experience with my MA Chris Manley was excellent, Giles Bibic was very personable and professional, and Luis in Finance helped get me back on the road by making the paperwork process concise. Even the MoMC staff that were not part of my personal deal were friendly, and engaging. Although distance will be the issue for most of my close friends, I would highly recommend MoMC to anyone who has found their MINI in their inventory. Thank You Chris, Giles, Luis, and MoMC for a great experience!!
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About our dealership
We are a family-owned business here to help you with all of your motoring needs. In 2014, we were ranked by MINI of North America as the #1 overall dealer in the nation when considering sales, service, parts and customer service scores. Come on in and see for yourself why we are the best place to get and service your next MINI. We hope to see you soon!
>Largest selection of MINI Inventory in the State of Maryland
>Large MINI service and parts department
>Saturday and same day service
>Exclusive MINI Cooper Boutique
What sets us apart
Aggressive and Market Based Pricing plus tremendous lending power allows our clients to leave satisfied and drive home with no regrets!
Visit a unique, upscale and first class showroom with all of the amenities you'd expect! One of the largest showrooms on the East Coast!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
We're so glad to know that you and your wife had such a positive experience at MINI of Montgomery County! It's wonderful hearing how much you both love your new Mini Coopers. Kudos will be passed on to Edio and Luis for their excellent service. Thanks for choosing us, enjoy the ride in those fun cars!
by MINI of Montgomery County on 09/28/2023