Customer Reviews of Rosenthal Acura
Review type:
I keep coming back for more!
by Orfa on 03/13/2025
This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor Castro is always a pleasure to work with. This is the third vehicle that I lease… through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!
121 reviews
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I keep coming back for more!
by Orfa on 03/13/2025This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor Castro is always a pleasure to work with. This is the third vehicle that I lease… through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!Great Experience
by Evgeny on 02/11/2025We had an excellent experience at Rosenthal Acura! Victor Castro was incredibly helpful and patient throughout the entire process, ensuring we found the perfect car. He explained everything clearly and never pressured us. We truly felt… valued as customers and would highly recommend them to anyone looking for a new car.Victor Castro
by Steve A on 12/07/2024Victor Castro was truly a pleasure to work with. A Godly man whom you can trust. I would highly recommend talking with Victor before purchasing your next carQuick transaction - not haggle - all good.
by mattr318 on 10/10/2024I mean Victor Castro is top notch. Gave him my best price, he came back about $300 more and I didn't bother to counter. He was perfect.Should You?
by Jerry on 08/04/2024updated 08/14/2024Friendly people who are responsive to my requests. While the car was not very well prepped, they admitted their oversights and made sure to address my concerns. The buying process (the haggling) didn't take forever and the interactions… with the finance people went well, because I was prepared beforehand and knew what I would encounter. Overall, it was a much better buying experience over the majority of other dealerships I dealt with in the past. Victor, my sales guy impressed me with his product knowledge. In my 5o years of car buying most other car salespeople know very little about the car they are selling.Easy and Fast Experience
by Lauren L on 04/26/2024Had a great car buying experience at the dealership! Each person I came in contact with from my sales person, Victor Castro, to the gentleman who got my car washed and ready for me were kind, helpful and greeted me with a smile. Mr. Castro… is extremely knowledgeable about the products he is selling and very patient with questions I had for him. I would go back without a second thought and highly recommend them to all my friends and family.Great Customer Service
by Murv on 02/07/2024The salesman, Victor Castro offers great customer service. He was very helpful in helping me complete the purchase of my vehicle in an expeditious manner. I highly recommend him to others.Great service friendly staff
by Mike on 05/23/2023The staffs work great with each other and willingly try to help and gives you all options availableService Contract scam
by JA on 05/15/2023I scheduled a final service appointment before my lease ends on my Acura TLX. My lease is ending and I am purchasing the car when it ends. Rosenthal tells me my service contract is no longer valid as it expired 3 months prior to my lease… ending and the funds I had in the account are not available to me. No one can say where the remining funds go.....I suggest you consider another dealership for your car and service. Can't trust them.Thanks to Victor and his manager for making my purchase easy.
by Joey D on 02/27/2023No sales pressure and they made car buying easy from start to finish.Great experience
by Polina on 10/10/2022Ask for Victor, he is the best! He took his time and made the process very smooth. Victor went above and beyond for his customers and tried to help as much as possible. He was very thorough and knowledgeable. I highly recommend this… dealership.Pleasant buying a new MDX
by CG Laytons on 07/11/2022It was a very pleasant buying a new MDX with Mr. Victor Castro at Rosenthal Acura. These days, in addition to paying a higher price, a lot of patience needed when buying a car, Mr. Victor like an old friend updated regularly and took care… all of the details. His explanation about the new car equipment and unique features of the MDX was very helpful in making our buying decision and the waiting worth a while. We highly recommend Mr. Castro to anyone who is interested in buying an Acura.Victor Castro is The Real Deal
by Joe Harford on 07/03/2022Victor Castro made spending our Saturday buying a new car an absolute pleasure. Often we meet people in life that are a true blessing, Victor is such a person. I strongly encourage you to meet with Victor and let him work out a deal that… you will find acceptable.2022 RDXilirating
by 2022 RDX on 06/22/2022Victor Castro and the team at Rosenthal Aucra were professional and courteous in every aspect of the purchase. From the friendly welcome greetings at the front door, to ensuring that I was familiar with all the new and existing features of… my vehicle of choice. I would highly recommend this dealership and in particular Victor to any of my family or friends who are considering an Acura purchase.Review
by Francy Lopez on 01/28/2022Victor, nina and Tony were amazing! Super helpful! I definitely recommend reaching out to them if you’re looking for a car.Acura RDX A-Spec - Victor Castro
by Oleg Grekov on 11/07/2021Victor Castro called us even after 6 months since our latest conversation and he remembered the exact car, price range, and specifications that we wanted! Today, because of Victor, we were able to secure an amazing deal and drive out on the… RDX that we wanted. Bonus for the leather seats and floor mats! Thank you, Victor, for going above and beyond and making that happened!Vehicle purchase
by Nelson on 10/22/2021Victor Castro was very helpful and approachable answer all our questions. He helps us to find a deal for our new car purchase.Terrific Salesman and team
by The Woods on 09/29/2021Victor Castro was our salesman and we cannot say enough positive things about him. Kind, polite, helpful. Overall, our whole experience at Rosenthal Acura…sales and finance…was excellent!Friendly staff and quick service!
by JS1114 on 08/18/2021Walked into Rosenthal not thinking there would be a car available because of the chip shortage and worked with Victor & Walter and drove home in a new car that day with an amazing deal!Service at its best!
by Lyd and T on 07/22/2021Thank you Victor for your expertise and during our car buying experience at Acura Rosenthal. You truly made the process quick and painless. You knew exactly what Tyrell wanted and delivered! We appreciate your support and most importantly… the blessing you provided my family at the end to ensure our journey with our new Acura will be safe and enjoyable. Appreciate you Vic!2021 TLX
by Thandamin on 07/04/2021Victor was amazing - he made sure I got exactly what I wanted - never tried to sell me something else. So kind and responsive person I’ve met.
About our dealership
Welcome to Rosenthal Acura, your Washington DC area Acura dealer. We have proudly served communities in Montgomery County, Maryland such as Rockville, Frederick, Bethesda, Potomac, and Silver Spring as well as Northern Virginia since 1986.
Rosenthal Acura is proud to be the only Acura dealership in the country to win Acuras highest honor for client satifaction, The Precision Team Award, 24 years in a row. Our dealership was founded on the principle that the customer always comes first – and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg, MD, for an unparalleled automotive experience.
For an exceptional customer service and a stress-free dealership experience, visit Rosenthal Acura. Our friendly, knowledgeable staff is standing by to help you find the car of your dreams for the right price, and keep it running like new.
What sets us apart
Rosenthal Acura is the only Acura dealer in the WORLD to win the Dealership Of Distinction Award for total client satisfaction 24 consecutive years.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (5)
- English
- French
- Arabic
- Spanish