Criswell Honda
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Customer Reviews of Criswell Honda
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My first car!
by David B on 03/03/2025
Dominique was awesome! I made my first car purchase with him, and things went very smoothly. He wasn't pushy and was very upfront. Overall, it was a great experience.
302 reviews
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Vehicle Purchase
by Willuc2 on 08/07/2016About a year ago I wanted to purchase a new Accord. I found a decent deal on True Car but unfortunately the dealership (Criswell Honda) was in Germantown and I live in Westminster. I did not call them, I just drove down to check the place… out. However the gentleman I was looking for was not in that day. So I was told to see another gentlemen. We spoke and I found that they did not have the vehicle in the color that I wanted. Next and "here we go with the questions" 1.) Question: If we can acquire the vehicle in the color and trim that you want will you purchase. Answer Yes 2.) Question: Because we don't have this vehicle in our stock we may not be able to offer the same price, will you still purchase ? Answer No Eight and one half hours later the vehicle shows up and I am told that it is not ready for delivey. Gave me loaner by this time it was dark and I got lost going home. Next day I waited until noon to drive there and still waited for nearly three hours and my saleman was NOT in. Hmm ....celebrating so soon on his commission? After this humiliating experience, the dealership asked what is it that they could do to make up for this MESS and I said , a tube of touch of paint would be nice. Well I am still waiting. And the HONDA Customer Service people were NO better. I received free oil changes for life at Antwerpen Toyota when they messed up. So as you can see Criswell Honda is probably a hit or miss place to do business.....you be the judge.Best experience I could ask for
by Tkreider14 on 07/26/2016I'm active duty military returning from overseas. I walked in very hesitant about buying a new car. From the time I walked in till the time I drove my brand new car off the lot, I felt so confident in Kwame Odum. He is truly the definition… of a professional. His professionalism, honesty, and dedication shines through his personality. He knew all the answers to my questions and exceeded my expectations from start to finish. I cannot wait to work with him once again and buy our family vehicle within the next two years. Job well done!An outstanding car buying experience
by beardyblue on 07/24/2016My wife and I leased a car from Criswell earlier this year and the sales experience Bobby Bartlett provided for us could not have been better. Bobby was friendly, helpful, and presented us with a number of options without pressuring us into… a decision. Bobby was also extremely knowledgeable not only of the cars that we were looking at, but also at similar vehicles in different makes and models so that we could make an informed decision. He did a great job of helping us find a car that we absolutely adore. Jessica was also extremely helpful and patient, even though our purchase had taken us late into the evening. We had by far the best car sales experience of our lives at Criswell. We are so happy with our purchase and the terrific price Bobby got for us, and Bobby has continued to provide excellent service and support after our purchase with service recommendations and even created and sent me a detailed, step-by-step guide with photos on how to change a tire on our car after the tire was punctured by a screw. Truly an outstanding experience!Best car buying experience I've had!
by Emiller555 on 06/28/2016The best car buying experience I've ever had. Very friendly staff. Gave me a fair value on my trade. I definitely recommend Dominique Vattuone in sales. He is the best.Love my Honda Fit!
by hondafitlady on 06/25/2016Very happy with my Criswell Honda experience. Sales person Dominique Vattuone talked me through all my car options very patiently without any pressure. I felt that he was working with me to get me the best car and best price. I did not… feel rushed and am very happy with my new car.Very Competent and Friendly
by petintog on 06/15/2016Victor Castro helped me to purchase the new 2016 Honda CR-V with AWD. Victor was very professional, competent, detail-oriented, flexible, and friendly. He took care of me from A to Z and I felt like he was one of my family. I am extremely… happy with his service and I strongly recommend him. Victor is the man to see! Thank you Victor.Love my new HRV!
by JenlovesherHRV on 06/05/2016I recently had the pleasure of purchasing the new 2016 Honda HRV LX with AWD from Criswell Honda. This was actually an unexpected purchase. My 2009 Honda Civic Hybrid developed problems with its MCN (the main computer of the car). When I… found out that this would be an extremely expensive part on the car to replace (and at 101,00 miles the car had just come off the extended warranty plan), I decided to consider purchasing a new vehicle. I spotted the HRV while I was there and I thought it might be the perfect car for me. I was upset about what had happened to my Civic Hybrid, but it otherwise had been a completely reliable car and I loved driving it. I decided that I still wanted to stay with Honda, so with the help of sales person Dominique Vattuone I learned about and test drove the HRV. I liked Dominique right away as he was very friendly and kind, as well as sympathetic to my situation. He was knowledgeable about the cars and answered all my questions. He was patient while my husband and I debated about our decision. I never once felt pressured by anyone at Criswell, unlike other dealerships. In the end, Dominique was able to offer us the best deal on price as well as trade in value for my Civic than any of the other dealerships I was talking with. I feel like I could call Dominique at any time with any questions or concerns. I would also like to mention that Luis Patino helped us on Dominique's day off, and that he was also very friendly and knowledgeable about the cars. When it came time to make our purchase we did out paperwork with finance person Andy Russo. We liked him very much as well. He was kind and walked us through all of our add-on options with good advice and no pressure. He helped me to set up the extended warranty on my new car with Honda Care. Because of what happened to my Civic Hybrid I decided it would be best to get the longest warranty possible: the 8 year or 120,000 mile. Although Honda vehicles are known for their longevity and great reliability, cars nowadays are made with many electrical and computerized components, which can have problems at any time. I would still highly recommend Honda cars and the Criswell Honda dealership to anyone I talk to. However, I would also recommend purchasing an extended warranty. I hope to be driving my new HRV for many years to come! And just as I did with my Civic Hybrid, I will be bringing my HRV to Criswell for service.Straightforward, Great Pricing and Wonderful Sales Experience
by CarbuyerLi on 05/31/2016I purchased my first car thanks to the wonderful sales experience from Dominique Vattuone. I shared the same sentiment with a lot of other reviewers that he is the kindest and most honest salesperson I encountered. In my interactions with… other dealerships, I find that they exaggerate the information and sometimes throw in misleading lies. However, I was fortunate enough to encounter Dominique when I called Criswell Honda. I got a Edmund's Price promise from Criswell, went over the math with him, gave a counter offer, and he provided me with a great offer that other dealers would find hard to beat. The quote was straightforward, and when I got there, there was no hidden fees: I paid what we agreed upon. For car buyers, you cannot beat a great and honest price. Additionally, the service Dominique provided was excellent; five words: he treats you with care. Even though he was busy, he took time to walk me through the car and made sure that the car was in tip top shape before I drove it off. He is truly a pleasure to work with, and I would definitely recommend him to all my friends and family. For car buyers, I recommend that you (1) do you research, (2) find some good quotes like Edmund Price Promise, and (3) go to Dominique for your purchase.Worst experience
by amit2012 on 03/22/2016My worst experience at a Car dealership ever. They don't entertain you unless you have decided to buy an Honda, so if you are just researching they don't care as they have less percentage of making the sale. I wanted to get approximate… monthly down payment costs and the sales person said he will have to run credit check. When I said OK I am ready for credit check, he says since you have not made up your mind about the car no point in running credit check. His solution was I can do the calculation of my Monthly payment with 0.9% interest for 60 months considering X price of Car myself - real funny. So it was like a chicken and egg problem, I need monthly payment to make my decision and this was saying first make decision to buy and then I will tell you how much it will cost.Bought a Honda Accord
by LEO2LOUISE on 03/12/2016Kwame Odum and Victor Castro were great to work with in the process of buying our third HONDA ACCORD. Very informative and answered all our questions. Well Done.Phil Kmiec & Criswell Honda the perfect combo!
by skadoo323 on 02/14/2016Phil Kmiec was great to work with. Whenever I was at Criswell to get an oil change done I would stop and take a look at next possible cars. Phil was always patient and never pushy. My wife and I felt comfortable working with him. Not once… did we feel pressured into getting something we didn't want. Phil didn't play games. I highly recommend working with Phil Kmiec at Criswell Honda.Great experience
by Cambar85 on 01/22/2016Had the best experience at this Honda dealer. I've been to two other Honda dealerships this year and had the worst experience ever!! Dominique Vattuone is mainly the reason for our great experience. He was willing to help us get a great… deal. He is honest (no cliché) and truthful.Always happy with Criswell Honda
by CriswellFan on 01/19/2016We recently purchased our 3rd vehicle from Criswell Honda (over the course of 12 years). The sales staff is friendly and helpful and eager to provide top notch Customer Service. Two of the three cars we have purchased (and leased) in the… past 2 years. Our Sales Consultant both of the most recent times was Dominique Vattuone. He treated us with kid gloves, going above and beyond to make our experience smooth and pleasant. He has followed up with us several time to ensure that we are satisfied, and remind us that we can always call him with any questions we may have. In addition we worked with the General Sales Manager Esteban Mesa. He too did everything he could to get us what we wanted and ensure that we were happy. We will definitely return to Criswell when it is time to purchase a car for our daughter (2 years), and highly recommend Criswell for Sales and Service.Sales Consultant Victor Castro - outstanding job!
by Connor14 on 01/12/2016It was not my intent to sit in a car dealership for hours on end. My Sales Consultant - Victor Castro, was willing to communicate and negotiate most of my requests and questions via email, text, and phone. Victor was very considerate of the… fact that it was before and after the Thanksgiving holiday and understood that I wanted to be with my family and not sit around a dealership. On top of that, the car with the features I really wanted wasn't on their lot so Victor found one at another dealership and had it sent the next day for me. All of this made it a nice experience and gave my deal a very happy ending. I should also mention that Victor sold me my 2004 Accord 11 years ago, which made me want to come back again.!Awesome
by ecooper121 on 01/06/2016Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Five out of FiveFIVE STARS to Criswell, Kwame Odum and Andy Russo
by lfebres on 11/07/2015Kwame made this experience so comfortable and enjoyable. I told him what I wanted and he went above and beyond to get me what I needed. I would highly recommend Criswell and Kwame in particular. THANK YOU SO MUCH!!!Great buying experience - Honda Civic 2015
by newcivicowner1 on 09/08/2015We were so happy to work with Kwame Odum this past weekend. He made our experience at Criswell a pleasant and even enjoyable one. He knew all the tiny intricacies and features of the car we were interested in, and stayed late to make sure… we didn't have any questions even after we had decided to buy the car. In negotiations, Kwame was very honest with what we could negotiate and what we couldn't. As a general rule, the other Criswell personnel we dealt with were also knowledgeable and transparent. We highly recommend Criswell, and especially Kwame. Car shopping is usually a bitter and tiring process, but having a good-natured and professional salesman makes a tremendous difference.Best Dealership in the Washington,DC area
by kram710 on 09/03/2015After spending a few weeks at several other dealerships, I finally found Criswell Honda. This place is fantastic, I went there to purchase a Honda Accord and I could not be happier with the experience. Victor Castro is an amazing… sales person, he has an awesome spirit, and incredibly helpful. I'll definitely go back there in the future. Save your time and go to Criswell.Honda Fit
by hondafit2016 on 08/28/2015My wife and I were looking at multiple dealerships for the Honda Fit to replace the Toyota Matrix (that was under the airbag recall) and we found the Fit we wanted with Victor. Gave us above bluebook for the matrix (since we had the carmax… offer in our possession), and was generally fast to work with.Recommend Highly
by chris72v on 08/17/2015We were recommended Criswell Honda by a family friend and could not have been more happy. Dominique Vattuone was attentive, knowledgeable and patient as we discussed the options. He made this difficult choice a wonderful experience.… Jim Walker in finance got us through quickly and efficiently.Consistently Good!
by vorshirm on 08/16/2015This is the 5th car I buy from Criswell Honda in Germantown. They offer great customer service and competitive pricing making the car buying experience a pleasant one. At the end it all comes down to the sales rep, Dominique Vattuone… always puts customer satisfaction first while being reasonable in the buying process.
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