Hagerstown Honda
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Customer Reviews of Hagerstown Honda
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BEWARE! DO NOT WASTE YOUR TIME!
by vmiramonte524 on 04/08/2021It's unfortunate that such a solid sales team is hindered by the weak leadership that has it's hands tied. I came today looking to purchase a Civic Type-R which are known to be rare and commonly market adjusted. When I saw the defeated face… of the salesman when he came back with the 12.5k markup we both knew we had just wasted each others time. I drove 2 hours to come take the vehicle home and was unjustly profiled by the incompetent manager Brandon Fisher. When he tried explaining how he sold his best friend the same vehicle earlier for 2k markup, I told him that's a shame and I wouldn't want to be his friend if that's the case. This clearly bothered his fragile ego as he cowardly walked away at that point and wished me a nice trip back to Virginia under his breath! I would've respected a 2k markup as that is pretty common, but it is also common to get up to 10% below MSRP which you can find on TrueCar.com. It's truly sad that someone like that has the authority to drag a business down and tarnish the name of a good organization, and I feel truly insulted by this outrageous disrespectful waste of time. I feel sorry you have someone like this working on your team, as he is costing you more than you realize. To anyone who prefers not to be profiled based on age, race, or sex, I suggest you look elsewhere. I am thankful to the team at Miller Honda in Winchester, Virginia, exit 310 off 81, and their manager Darin Jenkins for showing true leadership and capability. Thanks to Brandon's rude and off-putting behavior they've gained a customer for life!Zero Drama - Very Satisfied
by Satisfied Customer on 09/06/2020I had a very pleasant vehicle buying experience. John Williams was excellent to work with - a personable sales professional who made time for the customer. He was able to find the exact vehicle I was looking for (2020 Honda Passport -… Touring). We were very quickly able to settle on a fair price.Great customer service and great sales consultant John Williams
by Tammy Owens on 03/21/2020Relaxing and no pressure sales. John Williams provided a hassle free environment. His expertise and familiarity with the vehicles made this an easy decision. The great price along with John's straight forward demeanor made this the greatest… car buying experience .Great Customer Service
by Best dealer to buy a Honda on 10/13/2019Dealership provided relaxing, no pressure sales experience. Entire staff was friendly and knowledgeable. I was able to get a price online, which ended up being the best price from any dealer in the area.2012 Honda Accord Purchase
by Garrylk on 06/23/2015We really enjoyed our experience at Hagerstown Honda. Chad Black was our salesman. He was very helpful and we appreciated the fact that he didn't pressure us. He was very personable and we would definitely recommend Chad and the Hagerstown… Honda Dealership to anyone. We really like our "new to us" Accord.Hagerstown Honda
by psquare1 on 05/13/2015Thank you Hagerstown Honda for the best car buying experience ever!!! The internet sales department is quick to respond to all questions and truly wants to earn your business as evidenced in the very fair offer made to earn my business.… Thank you Ian and Ryan. Once we arrived at Hagerstown Honda, everyone, whether or not directly involved with our purchase, went out of their way to make us feel welcome and part of the Hagerstown Honda family. Prior to our arrival John our sales consultant, had our vehicle prepped, detailed and filled with fuel. Upon our arrival, John took us out for our test drive. He made sure we drove on back roads as well as on highway to ensure we really experienced how our vehicle performed and handled. He explained all the features and options as well as immediately had service take look at the vehicle to make sure everything was AOK prior to us going forward with our purchase. Thank you John for all of your help. We were then placed in the hands of Darin, Hagerstown Hondas finance manager. Darin walked us patiently through all the necessary paperwork and fully answered any questions or concerns we posed. Thank you Darin for making a usually confusing and unpleasant part of the car buying experience a most enjoyable part of our day. All our thanks to the Hagerstown Honda family we really love our new car!! We will definitely recommend Hagerstown Honda to all of our friends!!So far overpriced it isn't funny. Go elsewhere.
by grumpster on 08/26/2014I do my homework when I look for a new car. I contacted nearly a dozen dealers and eliminated a fair number right away. I wanted pricing via online and didn't have time to visit a dealer. So online I go and get a quote from Hagerstown Honda… (HH). I also get quotes from other dealers near and not so near from Harrisburg to Baltimore and so on. Other quotes are right nearby within a 15 minute drive. I dealt with Ian (Internet Sales Manager) who kept badgering me to come in and he would beat the others' prices)...knowing I would not come in. After being extremely detailed about the vehicle specs I wanted as a minimum...but leaving it open enough so any car meeting those would work, I got 3 close quotes from dealers ranging from 15 to 50 miles away. So would HH even negotiate? NOPE>...never...nada. Ian kept telling me my price was not real or possible and somehow he would give me a deal...all the while keeping to his quote that was $2,000 higher than most everyone else. I showed him the 3 lower quotes...he still said no way anyone else could do that. Well...I am here to tell you I got exactly what I was quoted online by a dealer just north of Hagerstown in PA 15 minutes away...and my price was so real that I walked away with a new car over $2000 lower than Ian said was even possible. So if you want to listen to the lies and deal with a dealer who thinks their ***t doesn't stink...then go to HH. If you want a new car at a price that is thousands less...this isn't the place. HH...you lost my business now and forevermore...as well as anyone I would ever refer anywhere....and I'm a loudmouth. Good riddance.Hagerstown Honda Salesman Aaron!!!
by s3georgia on 08/03/2014My car buying experience a few weeks ago was awesome!! My salesman (Aaron) was very fast, knows his stuff... I have to say, I have bought cars in the past and sitting for hours is not fun. Aaron made the deal go smooth and fast. With the… limited time I have. I want to thank him for all the hard work he does. He even called after the sale to see how I liked my car. The financing was smooth. I am going to deal with Hagerstown Honda in the future...Thank you Aaron!!! you made me a Honda lover...Civic Si purchase
by jsswansonjr on 08/03/2014Ciro as in my previous purchasing experiences has been excellent to transact business with. He is very honest, professional and really knows his product. Hagerstown Honda is a top notch dealership, all my experiences have been extremely… positive with their Sales, Finance and Service departments, which is why I have purchased 8 vehicles from this dealership. I highly recommend them. Stop in and ask for Ciro.New CR-v Purchase
by TimThel on 07/01/2014Great third experience with Hagerstown Honda. Matt D was the best sales person yet. He was very knowledgeable and explained everything. Brain F in the finance department was also one of the best. We really enjoyed working with both. The… experience could not have been and better, we will come back.Great Experiences!!
by hunterdan on 09/20/2010My wife and I recently each purchased new vehicles from thie dealership. I urchased a new Honda Ridgeline and my wife purcahsed a new Kia Soul. Both experiences were great, we were treated well by everyone we dealt with, we were given fair… trades on our vehicles and the entire staff was neat, friendly and helpful. All our future business will be done at this dealership and we intend to send our friends there as well. Special thanks to Jeff Knepper as he is the one that really stepped up and got my deal done so it was an easy choice to go back there for my wife's deal, thanks very much to all of you!!Great experience at this dealership !
by drew56 on 09/05/2010My wife and I were looking for a low-end Kia Soul, and Hagerstown was the only dealership within a 100 mile radius of our home which had any. We were treated with great respect and service by all members of the dealership (especially… salesman Jim), even though we were just making a low-end purchase. I would highly recommend this dealership to anyone looking to purchase a new Kia based upon the outstanding service that we experienced at this establishment.Great Car Buying Experience
by jfred10 on 08/11/2010I have purchased three vehicles from Hagerstown Honda over the past few years and each time has truly been a pleasurable car buying experience. In fact, I intentionally returned to Hagerstown Honda and have recommended several friends due… the high level of satisfaction that I experienced. In addition to the three new Honda vehicles I bought at Hagerstown Honda (2007 Odyssey, 2009 Civic, 2010 Accord), I have also purchased a 2009 Chevy Tahoe Hybrid from an area Chevy dealer. My experience with my Chevy Tahoe pales in comparison. I think this is important, as the Tahoe was a $55K vehicle and I received better service and attention at Honda when purchasing a $17K Civic. The sales manager, sales staff, and finance staff are truly second to none at Hagerstown Honda. My first experience was good, but each time it has gotten even better, as the sales manager recognized my continued patronage, and subsequently took care of me by ensuring I received the best possible deal, trade-in price, and added perks. I price checked the final quotes with each vehicle at other area Honda dealers and was never able to garner the same value. Finally, I experienced a slight cosmetic problem with my 2010 Accord and Hagerstown Honda quickly compensated me for the issue without hesitation. This dealership deserves an all-around consistent thumbs-up!Dissapointing Experience
by civic2704 on 04/25/2010We were attempting to purchase another vehicle from Hagerstown Honda, this is not the first time that we have had trouble w/salesman from the dealership, but we decided to try again because afterall, they are our hometown dealer and they… usually have a great selection. You will get a good dealer every once in a while but they usually aren't there when you go back! But, yet again, we were dissapointed. The salesman, Micah, was very pushy. He used words that sounded as if he was out for my interest and budget, but underneath he was only looking out for himself and his pocket. I caught him in several lies, and what I would consider decietful practices. The sales mgr Dave was no better and wasn't very friendly in my opinion. I am not a "dumb" car buyer and have done my research before I step foot in the doors or email/call them, and I resent being treated as such. After bringing my concerns to the salesman of course he tried to give me what I wanted and back step his previous statements, but at that time my mind was made up and I took my business to another dealer and purchased the vehicle and had a much better experience. Car buying is never easy, but there are dealerships out there that will look out for your interest as well as theirs, the goal should be to make money and keep your customer happy and coming back even if you don't make a killing each time in commision, someone should tell Hagerstown Honda that.I have never posted a comment online before, but I felt compelled to because of my positive experiences with Hagerstown Honda. I have purchased 3 cars from them and I am in the process of purchasing my 4th from them. This is a professional dealership from the sales staff, to the mechanics to the finance department. They do not play the games that other dealerships play. They always treat you fairly and with respect. Yes, you need to negotiate to get the best deal, but you never feel as though you have been taken advantage of. I have returned to Micah for each purchase because he treats you like a friend and makes the car buying experience easy. He is open and honest and works with you until you are satisfied. I even had to call him once on a Sunday at home and he did not mind. Year after year you see the same staff at Hagerstown Honda, which indicates it is a well run organization. Most dealerships I have visited seem to have a high turnover rate, especially with their sales staff. I would recommend that anyone interested in buying a car stop by Hagerstown Honda and ask for Micah because you will find it to be a positive car buying experience.
The Old "Bait and Switch"
by tiredothegesam on 07/04/2009Went there to check out a Demo we were quoted a price on. When we got there, that car wasn't there...and the guy we talked to wasn't there either (how convenient). Of course, the sales manager we dealt with tried to tell me that he… didn't know why I was so angry because they would sell me a brand new car for the same cost. When they worked up the deal, they just took the couple thousand they were saving me on the cost of the new car and deducted that from what they were going to give me for my trade in. Pretty tricky, huh? So it really wasn't the same deal, was it? The car's price was fine...but I'd have to be nuts to take that for my trade in! They treated it as though it fell into the "fair" category and it was practically like new! Thank heavens for sights like Edmunds so that you can go in to a dealership with a little bit of knowledge and not be totally blindsighted by these guys who seem to be trained in timing...there must be some kind of research they've gotten for making people wait around...making you become antsy and to coax you to make dumb decisions just to get out the door. I don't think I've ever been so angry. I resent being manipulated and treated as though I'm stupid. Needless to say, we won't be buying anything from this dealership.Hagerstown Honda Price Gouging
by crazedcommuter on 06/15/2008I just came back from a test drive of a Fit Sport Auto with my 19 yr. old son who is going to be buying his first new car. Hagerstown Honda in Hagerstown, MD is the closest Honda dealer and the Fit is on his list of cars. I was appalled to… see that Hagerstown Honda has added $1799 "Appearance Packages" to all Fit and Civics. The sales person tried to extol the virtues of the teflon sealant and the scotch guarding. In acutuality this is a wax job and some Scotch Gurd on the seats-about $50 total. I balked at the add-on and then the salesperson stated that the dealership has added the markup to help offset the "delivery fee" and the depreciation of the gas guzzlers that they have taken in on trade. So a buyer already pays $650 bucks delivery and now Hagerstown Honda is trying to get another $1799 extra as well make a consumer pay for their business losses. What they're really doing is bilking the customer that wants to downsize to a smaller, efficient car. The salesperson was pleasant and knowledgable and I could see the uncomfortable situation that sales was placed by the unethical business practices of Hagerstown Honda's management. I was offered a "special deal of $500 off the price if I buy today. I stated that I will pay MSRP but not any of the $1799 "appearance package" bilking. The cars were still in their shipping wrappers with plastic on exterior and the seats, so it's not like I was trying to get something for nothing. They wanted to do the 3 hour negotiation tap dance, so I walked out and began the search for another dealer and a different car. My experience with Hagerstown Honda has proved to be very poor and am appalled that Honda Corporate tolerates this price gouging from its dealers which may mirror its corporate culture.2013 Accord
by Romulan on 11/07/2012updated 04/25/2025Great experience. Both Ryan K. and Branson F. were highly professional and helpful. They made the selection and purchase and financing of a new Accord enjoyable and fun. Highly recommend bothExtremely satisifed
by crazyboutmycrv on 03/03/2014updated 04/25/2025I went to the dealership planning to just look at a new car and ended up purchasing one. No pressure!!! Just found the dealership to be sincere in their concern for good serivce and the price was right. I worked with Matt D., Dave and Greg… and the entire sales team was outstanding!! I plan to return for our next purchase!New Car Owner
by maggiey on 10/08/2012updated 04/25/2025My husband and I went to Hagerstown Honda "just to look" and left with two new vehicles several hours later. Andrew P. was a terrific salesperson to deal with - he was enthusiastic, knowledgeable, and very patient. He and Dave were very… willing to negotiate with us and to give us what we thought was a very fair price. Darin was incredibly professional and personable when handling all of our paperwork. Our experience overall was terrific. We feel that we have started a great relationship with a business that cares about us as customers. And.....we love the cars. They're amazing.Incredible Customer Service
by tibsenja on 04/04/2011updated 04/25/2025I went to Hagerstown Honda prepared to purchase a pre-owned Honda Civic. I left with a brand new car. My salesman was so diligent and thorough and showed me how, with Honda's current financing options, I could purchase a new car for almost… the same price as a pre-owned one. Every step of the process was thoroughly explained and I was never left waiting for more than a few minutes. Everyone I dealt with was very professional. I highly recommend purchasing your next Honda from Hagerstown Honda.Excellent
by tcrhodes on 04/27/2011updated 04/25/2025My Sales Consultant Ben was awesome! Being in the customer service industry for over 15 years, I know what it takes to satisfy a customer. I can make this real simple. I have bought many cars over the years. No Salesman has ever taken the… time to go over the manuals or the operation of the car. He worked with me and my wife to find the car she wanted. I believe this quote from Ben sums it up,"You are not only buying a car but you are buying me." I truly believe I could call him with a question at anytime.
About our dealership
Thank you for the positive words! Please note that we are able to handle out of state tags for PA and WV. Other states we must mail or ask the customer to handle their own tag work.
by jessknepp on 12/06/2010