Academy Ford Sales
Customer Reviews of Academy Ford Sales
Review type:
Undisclosed Flooded Vehicle Sold
by LD on 06/18/2022In May of 2022, I purchased a used 2020 Ford Transit from Academy Ford that was in a flood. This information was not disclosed prior to the sale. Approximately two weeks after purchase, the vehicle broke down and was taken to an out of… state Ford dealer for service, that NJ dealer indicated the rear differential of the vehicle needed to be rebuilt and that the van was in overall poor condition. The NJ dealer shared pictures of van’s underside showing the vehicle still covered in mud, only visible when on a service lift. I was told the vehicle should not have been sold in its current condition. The van was towed back to Academy Ford and is currently “waiting for parts”. This is a service van for a small business, and it has been in the shop for half of the time we have owned it and there is no proposed return date. I believe l was taken advantage of. The vehicle sold to me was misrepresented by Academy Ford. Tom the GM has not returned any of my calls, he turns them back to Irvin, the Sales Manager, who continues to recite the company line that the ‘vehicle will be repaired under warranty and there is nothing else they can do at this time, the van is mine and they will not take it back or renegotiate the sale price.’Wonderful Service
by Adrian C. on 07/26/2018updated 08/06/2018While having my car serviced I was given a loaner car. I fell in love with the Ford Escape that I was given. So much so that I went back and purchased one. Alex, the salesman was wonderful. He made sure that I understood all of the… features and followed me home so that I could get both cars home safely. He also called to follow up on the purchase and to see if I needed anything.Adrian, thank you for your feedback. Our team is pleased that we were able to exceed your expectations. We hope you enjoy your new vehicle and come back to visit us again in the future.
Academy is the best again.
by LaurelNate on 04/08/2018We had such a great experience our first time at Academy a few years back, that we were sure to come back this time. Once again, we had a great experience getting a great car at a fantastic price. The team that we worked with was very… accommodating, and everything went smoothly. Even closing on the car was very efficient and fast. We will definitely be back to Academy next time.We set high expectations for ourselves so its gratifying to hear you had a great experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent
by mamos18 on 03/21/2018updated 04/03/2018Even though I had a Ford family discount, Rich made me feel like I got the family treatment. He went beyond helping me get the car I wanted. I recommend him and Academy all the time.Academy Ford of Laurel - Outstanding Sales and Finance Team.
by JayJaymes on 02/26/2018Outstanding salesman with equally outstanding sales management and finance personnel. Rare to say it was a pleasure going through the car buying process.Academy Ford
by Sford150 on 11/27/2017updated 12/04/2017My sales person was courteous and kind, the sales manager was excellent and understanding, and my new vehicle is the best one I’ve ever owned.We're pleased to hear that our staff took such great care of you while you were at our dealership! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Good consistent sales service.
by IBEWLocal26 on 08/14/2017I have bought a couple of cars from Academy Ford recently. Their sales personnel are a professional team that makes sure your sales experience is a positive experience. They run an efficient operation.Mr. Lopez and Mr. Young were great to… work with. Joe DabbsThank you for your repeat business! It is great to hear you had a positive sales experience with us. We will pass along your feedback to the team! Take care!
Academy configured the car the way I wanted it
by scottwing on 07/08/2017I decided to buy a Ford Fusion Hybrid and searched the local inventory, but the offerings were either too bare-boned or too blinged-out. The closest model I wanted showed up at Academy so I came over to look at it. It was perfect except for… one feature, but Academy was able to change that to what I wanted at little additional charge. Bottom line, I drove away in the exact car I was looking for, and Academy Ford made that possible.Above and beyond
by Aginsb95763 on 06/16/2017updated 06/28/2017I recently purchased a 2017 Ford Edge at Academy and had a tremendously positive experience. Their transparency during the sales process and customer service during and after the sale was excellent. I will definitely recommend them to… everyone I know.Thank you for your kind words and congratulations on your new vehicle! At Academy Ford Sales, we value our customers and we look forward to seeing you on your next visit. Take care!
They live up to their motto: Honesty and Integrity
by larson578 on 06/23/2017I was in the market for a 2015/2016 compact hatchback and found this dealership through USAA's car buying service, and I couldn't be happier. The entire process was transparent, clear, informative, and helpful. The entire staff were… friendly, without being pushy, sincere, without being overbearing, and courteous, without coming off as pandering. The car I chose was/is in great condition and matched the description online. My consultant, Crandon, was easy to work with and insightful. He kept in ready communication without being overwhelming. I came with my own financing and a TrueCar quote, so there wasn't any haggling. Business don't make as much money off people like me, but they still treated me with consideration and diligence. I would recommend this dealership completely. I think they live up to their motto of honesty and integrity. And what particularly impressed me was the sense of teamwork and collaboration among the employees. It was nice to see a dealership that worked together to find the customers what they need. Great company!Friendly, professional and down to earth staff
by JKelly86 on 05/17/2017updated 05/30/2017I recently purchased a used vehicle and all the staff we came in contact with were great. They were professional yet very down to earth. I had the pleasure of working with Karen and her manager Michael who were both very helpful and honest… in their explanation of everything I needed to know, as well as things I hadn't thought to ask. I would definitely recommend buying a car from here.We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
Mr.
by Dwright112 on 02/27/2017Outstanding customwr service. They really show compassion for me amd my financial situation.Thank you for this great review! We appreciate your business.
Outstanding Service at Academy Ford Sales
by berlin5688 on 01/28/2017My wife and I visited the showroom at Academy Ford Sales in Laurel, MD on Thursday, January 5, 2017 after viewing a 2016 Escape on their website. The first person who greeted us was Nicole Smith. Nicole was friendly, outgoing, knowledgeable… and most importantly ready and willing to answer all of our questions. She was extremely helpful in guiding us through all the options on various vehicles. Nicole is very customer oriented. She took the time to ensure we understood each part of the process and should be commended as she went above and beyond to assist us.Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Academy Ford!
2015 Explorer Limited
by Shara801 on 01/09/2017Everyone was very accommodating to all of my questions and very helpful throughout the entire process.Car buying experience
by richsnoddy on 01/02/2017Tom, Scott, and Erick were all terrific to work with. This was my most pleasurable car buying experience ever!Thanks for the great star-rating! We hope to be of service to you again! Take care!
Exceptional customer service displayed by your team!!
by meemee198 on 11/01/2016updated 11/07/2016Nicole Smith was extremely helpful and very knowledgeable about the industry. Michael Webb worked extremely hard to get me the best possible deal...great sales manager. Brent Cleveland took care of the documents for financing loan. He… explained all the documents in detail. Great customer service and professionalism was displayed by all members of your team.It is great to read such wonderful comments about your recent experience with us! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
meemee198 thank you for sharing your experience. We really appreciate your kid words. Nicole has been part of the Academy Ford family for over 10 years...she is a great asset.
Great Job.
by Curt_from_PA on 07/01/2016Car purchased on 6-30-2016. Miles and Malcolm were terrific. There were a few wrinkles in the negotiation process (I think due me being handled by several different folks due to staff's days off) and I was concerned that I might drive 2… hours from home and have a bad sales experience (which is all to prevalent in this industry). I decided to take the risk and make the 2 hr drive after negotiating a trade and a purchase via telephone. I decided this based on the very pleasant and respectful no pressure demeanor that Miles, Malcolm, and Michael gave to me on the telephone. I was glad I made the drive. After I got to the dealership they greeted me warmly and professionally and had everything together. Jeff was so nice and was terrific at getting me through the purchase experience with a high level of respect for my time. It was smooth, quick, and painless once I arrived. Thank you for validating what I hoped was true about your dealership when I decided to drive 2 hours from home to buy a car!Curt thank you for taking the time to share your feedback. We truly appreciate your kind words.
We appreciate your feedback of our Staff's outstanding service, ,Curt_from_PA! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Quick and Painless!!
by StephaniR on 06/23/2016I appreciate everything this dealer did for me. Miles went above and beyond, even delivering my floor mats to our home (on his day off!) when I was unable to pick them up.Stephani thank you for sharing your experience.
Easy, no stress experience
by LewesGirl on 06/20/2016Start to finish, the process was easy and stress free. They helped me find the perfect car. I have not been car shopping in 15 years and I was pleasantly surprised with the entire process. Very knowledgable and friendly staff, genuine… people...no hard sales.Thank you for sharing your experience! We hope to see you again!
THE Place To Buy!
by BigFan46 on 02/24/2016updated 02/29/2016I bought my 2013 Lincoln MKX here, working with Miles Washington and Sales Mgr. Scott Richmond. Both were straightforward and forthcoming with answers to my questions and info on this vehicle. They were flexible, VERY easy to work with and… provided a killer deal, including the trade value of my 2009 Ford Escape. No "slick" here, folks...Just good business practices. I was so pleased with my experience that I posted a recommendation on Facebook to my 700+ FB Friends!Thank you for taking the time to share your experience here and on Facebook. That is awesome and we so appreciate it.
DO NOT USE ALEX OR BRENT AS YOUR SALES ASSOCIATE
by KBANKS9204 on 12/19/2015First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager van used. It was my go to ford dealership. NOT ANY MORE. This group of sales staff and… manager can not compare to the staff in the past. I started with Miles who had been with Academy only 4 months. I came in to look at 2 cars I'd pulled off the internet. He first got us interested in the wrong car. Then discovered the 2 cars I wanted to see were not on the lot, since managers took them home and did not bring them back on a Saturday. Even after Jackie called me to say both cars were there and come on in. Then when we asked him to explain some features of other cars he didn't know the answers. Needless to say it was a waste of time. We went back Monday and were greeted by the Sales Manager of the used car department, Brent, who had specically hand picked Alex, who Brent trained himself, to work with us. We decided to buy the black SE escape but it needed a front wheel alignment. No problem Brent told us it only takes 15 minutes. Brent told us the car would be ready on Tuesday. Tuesday came and no call from Academy until 3:00. Alex asked why I hadn't come to pick up the car. I asked if it was ready. He didn't remember the conversation from the night before. He had to check, no the car wasn't ready but it would be on Wednesday 9:00. Ok. I went to pick up the car at 1:30 Wednesdayfour hours later . Alex was no where around. Brent went to check on the car. It's not ready, didn't Alex call you and explain the situation?. Now it seems that if a car exceeds 1,000 miles after its first inspection it needs to be inspected again. Since a manager had the car it had 3,000 miles over the first inspection. Now it needs a new front light. Academy doesn't have the light in stock. WHY DIDN'T BRENT THE MANAGER OF ALL USED CARS KNOW THAT. HE HAS BEEN WITH ACADEMY FOR 5 YEARS. A communication problem he tells me, they will work on that. As a courtesy, Brent offered me a loaner car to be returned tomorrow when I pick up my car. I told him no. I had been to the dealership 3 times. The car would be delivered to me at my home. HE SAID OK. Wednesday night Alex calls and tells me he is bringing the car over. I tell him no the car is being delivered tomorrow I won't be home tonight. He said it's his day off but call his cell and he would work it out. Thursday I call Alex at 1:45 and say I will be home until 5:00. He doesn't remember our conversation the night before. I should go pick up the car. Brent calls me 45 minutes later and says it's my fault for not taking the car the night before, even though I wasn't home. He doesn't remember the previous conversation either. A communication problem again he tells me. Regardless, a driver did bring the car to my home. That driver is the only employee at Academy Ford I would recommend. He was polite, courteous, and friendly. A retired gentlemen whose trade was in journalism and now drives for Academy. PLEASE READ THIS POSTING SO IF YOU GO TO ACADEMY FORD IN LAUREL YOU WILL ASK FOR A SALES CONSULTANT THAT HAS BEEN THERE FOR MANY YEARS. THOSE ASSOCIATES MAY KNOW HOW TO WORK WITH A CUSTOMER AND PROVIDE SUPPORT, COMMUNICATION AND KNOWLEDGE THROUGH OUT THE TRANSACTION, DO NOT USE ALEX OR BRENT. TOM WOODS SHOULD BE AWARE OF HIS CURRENT SALES ASSOCIATES LACK OF TRAINING.One last communication with Academy Ford dealership. My 2013 Escape was delivered to me at my home on Thursday, December 17. On Saturday, December 19 Alex Jackson called me, from the dealership, to inquire whether I had taken position of my car. Alex was supposedly my sales associate yet he didn't know the transaction had taken place two days earlier. I said yes dumbfounded and hung up. I believe this confirms my previous review.
One last communication with Academy Ford dealership. My 2013 Escape was delivered to me at my home on Thursday, December 17. On Saturday, December 19 Alex Jackson called me, from the dealership, to inquire whether I had taken position of my car. Alex was supposedly my sales associate yet he didn't know the transaction had taken place two days earlier. I said yes dumbfounded and hung up. I believe this confirms my previous review.
Thank you for sharing your feedback. Hopefully, you have received the email and voicemail from our sales manager. We have tried a few times to contact you regarding this because we are truly sorry that you feel as though you were mistreated. We try our best everyday but, every interaction with one of our customers is a learning experience, and we will continue to try to do better.
Thank you for sharing your feedback. Hopefully, you have received the email and voicemail from our sales manager. We have tried a few times to contact you regarding this because we are truly sorry that you feel as though you were mistreated. We try our best everyday but, every interaction with one of our customers is a learning experience, and we will continue to try to do better.
Ford F-150
Ford Transit Cargo Van
Toyota Corolla
Adrian, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by capitolfl on 08/12/2018