Customer Reviews of Heritage Chevrolet Buick
Review type:
Awesome!!
OIl change,tiresR,checked other points
by vanelle on 11/10/2015I was very pleased with the services and I will be coming back when services are due. Thank youGood afternoon vanelle! Thank you so much for your kind comments. Heritage Chevrolet Buick Owings Mills is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again vanelle for the highly praised review.
Great experience!
by mcgeoghk on 10/03/2015updated 11/09/2015Our experience at Heritage Chevrolet was incredible. Jerome Nelson was fantastic to work with. He was extremely kind and professional. We came in to buy in the evening with our 3-year old and 1-year old, and he treated them extremely well,… even when tiredness got the best of our youngest son. He made the process very easy for us and when it is time to buy again, we will make sure we come back to him. Thanks! We love our new SUV! Kevin and Jennifer McGeoghGreat people to trust with your car and complete quality work!
by sherricsmith85 on 09/17/2015My past visit to Heritage couldn't have went any better. The service advisors were so friendly and knowledgeable, I will always go out my way to bring my car to Heritage Chevy.Good morning sherricsmith85, we are delighted to hear about your excellent experience at Heritage Chevrolet Buick Owings Mills. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. If you have any questions, please feel free to stop in, the Heritage Chevrolet Buick Owings Mills team would love to help. Have a great day.
Great service
by Syoung520 on 08/10/2015Great customer service! I will definitely be returning in the future for all my service needs.Syoung520, thank you for your positive feedback. We are happy to hear that your service experience with us at Heritage Chevrolet Buick Owings Mills was a memorable one. Please don't hesitate to contact us should you need any further service needs performed!
Really great service.
by RobinV9315 on 07/23/2015My service technician, Rob Zopp always goes above and beyond to ensure my complete satisfaction. I highly recommend this dealership and their Service Department!Hi RobinV9315. Thank you so much for your kind comments. Heritage Chevrolet Buick is glad to hear that you were happy with Rob Zopp's service - that kind of feedback can go a long way. We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again RobinV9315 for the highly praised review.
Very disappointed
by Tee4624 on 07/18/2015Had a oil change done on July 3, at your service department in Reisterstown, MD. The vehicle I had service is my work vehicle and stays park unless I drive to work. I went on vacation the next day and did not drive my car again until this… past Monday. While on interstate 95 my car started overheating and the dashboard begin to make sounds telling me to turn on the AC. I immediately called my mechanic who told me to bring the car to his shop ASAP. Once arrive he allowed the car to cool off before his analysis. Once the car cooled down we discovered that coolant was not in my vehicle. He begin to look for a leak and any causes that may have caused the coolant to leak out. I watched my mechanic pour a bottle of coolant into the vehicle and let my car run for twenty minutes to see if there was a leak. No leak was discovered and my vehicle has been running normal since the findings. I'm really disappointed in the service I received at heritage. Someone empty my coolant and forgot to refill during my oil change. Heritage needs to consider doing competency test for your service department workers or consider more training. This experience could of ended very expensive for me. My name is Tranairra Tisdale, [Phone number and email address removed]Tranairra, Thank you for taking the time to review Heritage Chevrolet Buick Owings Mills. We apologize for your experience in our Service Department. We appreciate the opportunity we had to talk to you on the phone earlier this week. As discussed on the phone, your next lube, oil, and filter service will be complimentary to compensate for the confusion. Should you have additional questions or concerns, or would like to discuss further, please reach out to our Service Manager, Bruce Knox, at bknox@mileone.com or 410-654-7819. Thank you.
Yet another great experience
by psgillis on 06/26/2015As usual both Robb Zopp and Sean Lewis took great care in both arranging and completing the service to my Corvette. They are a dynamic team, and the best in the Baltimore metro area for service on Corvettes.Good afternoon psgillis! The positive feedback is much appreciated. We are delighted to hear that Robb and Sean were able to make your Corvette servicing so memorable. We look forward to working with you again soon!
A Very Comfortable Visit
by thetius on 06/25/2015My visit was an excellent one. I called the service department because I had a particular issue of concern. After listening to me and asking the appropriate questions, an appointment was scheduled for the next day. I was received very… courteously and the intended service with approximate wait time was explained and I was showed to the waiting area. The waiting area was so comfortable, the time slipped by. I liked that a staff person came to me and explained what was done and why, plus reviewed the systems evaluation with me. I think that the service and staff at Heritage were wonderful.Good morning thetius! Thank you so much for your kind comments. We are pleased to hear that you service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any future service needs. Thank you again thetius for the highly praised review.
Fast service
by fixcar2 on 06/03/2015updated 06/17/2015The service was faster then I expected. The waiting room was very clean. The service area had T V, WiFi, Coffee, A area for children. A very clean restroom. Service man was nice, and pleasant to talk to.Greetings fixcar2! Thank you very much for the great review! We take pride in our service department and we are so pleased that you had such a memorable and positive experience. Come see us again soon! We look forward to working with you again!
Wonderful Experience!
by islandstylee on 06/05/2015Just a wonderful experience at Heritage, especially my salesperson, Ernie Kosmakos. He was just a dream to work with, he was patient with me and just about held my hands through the entire process.Good morning islandstylee! Thank you so much for taking the time to post the positive review. We are so pleased to hear that your car buying experience was so wonderful. Please don't hesitate to contact us should anything at all come up. We look forward to working with you again at Heritage Chevrolet Buick Owings Mills. www.facebook.com/HeritageChryslerJeepDodgeRamOwingsMills
Great service at Heritage
by LtSteve on 04/10/2015Really appreciate the great service I received at Owing Mills Heritage Chevrolet. They did an excellent job on my Chevy Spark even though I did not purchase the car from them. I'll be back!Corvette Stingray
by Dabrew on 12/19/2014updated 01/02/2015Ernie and his management team made my year. They were able to find the 2015 Corvette Stingray that I wanted. Where as other dealerships could not. Ernie kept me informed every step of the way. I definitely would do business with… Heritage again. I also would recommend family and friends.Heritage Chevrolet Buick Owings Mills is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2015 Corvette Stingray. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Excellent
by akowens3 on 12/19/2014updated 12/29/2014This was the fastest oil change and tire rotation I've ever received. I know it's a minor service, but usually it takes more than 1 hour. My wait was not long at all.Service 12/06/14
by Loganks1 on 12/19/2014Prompt, courtesy, and everyone there appeared to enjoy what they were doing and it showed in how they treated all their customers.Thank you for your encouraging review. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team. If you would need any assistance towards future purchases or services, we would love to help! Thanks and have a great day!
Great Cusotmer Service
by 2Bettye on 12/19/2014As always my experience with your dealership is of the highest customer service. All of your advisor are professional and friendly and I rely on their expertise when it comes to the serving of my vehicle. I will continue to buy and have my… GM vehicle service at your dealership. I will continue to recommend your dealership to my friends and family.Thank you for your encouraging review. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team. If you would need any assistance towards future purchases or services, we would love to help! Thanks and have a great day!
Best Service - Heritage Chevrolet
by Steve2904 on 11/21/2014updated 12/10/2014Service advisor Tim could not be better. Friendly greeting (always), very knowledgeable and kept me up to date. Always love the service provided at this dealership!Good morning, Steve! Thank you so much for your kind comments. Heritage Chevy Buick Owings Mills is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.
My 2010 Equinox "worn oil ring" recall...
by Lenny67 on 11/13/2014updated 12/09/2014The service manager (Rob), kept us informed completely along the way through the process of the repairs. Any questions we had, he had quick responses. He said we should have our truck back in (3) days, we got it back in (2).... Throughout… it all, our Equinox runs perfect now. Kudos to Rob the Service Manager.Lenny67, thank you for the positive feedback. We strive to meet our own high-set standards as well as our customers. It's always nice knowing we have met such standards. Please don't hesitate to reach out to us if there's anything we can do in the future for you. Thanks!
Excellent service
by Dj_Nj on 11/08/2014updated 12/09/2014You guys have excellent customer service and always take good care of me and my wife. Tim Beavers and Larry always go that extra mile and we truly appreciate all their hard work . I recommend my family and all my friends to this dealership… . Thanks a million!!!!!!!Excellent service
by 224 on 11/08/2014updated 12/08/2014You guys have excellent customer service and always take good care of me and my wife. Tim Beavers and Larry always go that extra mile and we truly appreciate all their hard work . I recommend my family and all my friends to this dealership… . Thanks a million!!!!!!!recall repair
by toothmover on 11/25/2014They went overboard to fix a squeaking brake pedal. However, fixing the ignition switch recall left all of my customizations erased. I had to reprogram everything: exit and entrance lighting, lock positions, seat exit memory, etc.Toothmover - Thank you for your encouraging review. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team. If you would need any assistance towards future purchases or services, we would love to help! Thanks and have a great day!
Buick Regal purchase
by Yosef on 11/20/2014Our salesman, Ernie, was great to work with and made the experience wonderful. I would definitely recommend the dealership to my friends.Greetings Yosef! Thank you for shopping with us at Heritage Chevrolet. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with Ernie and our entire team. We hope to see you soon!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Aurora Saccone on 04/24/2025