Customer Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills
Review type:
Amazing!
Amazing!
by Kisha Adams on 01/31/2025Review A Five-Star Experience at Heritage Chrysler Dodge Jeep Ram (MileOne)! Let me start by saying—WOW! My experience at Heritage Chrysler Dodge Jeep Ram (MileOne) was absolutely unforgettable. From the moment I walked in to the moment I… drove away in my brand-new Jeep Wrangler, I was treated with the utmost care, professionalism, and efficiency. Unlike other dealerships where you’re stuck for hours negotiating back and forth, the team at Heritage made the process seamless and stress-free. They left no stone unturned, ensuring I got exactly what I wanted and making sure every detail was perfect. I traded in my previous Jeep Wrangler, which I had always serviced at Heritage, and they once again exceeded my expectations in every way! A special shoutout to Nina, my incredible salesperson, and Chris, the outstanding manager, who truly went above and beyond to make this deal happen. Their dedication, honesty, and kindness made me feel like family—not just another customer. There was no pressure, no gimmicks, just pure professionalism and genuine care. This was my third Jeep Wrangler, and thanks to Nina and Chris, I fell in love all over again! I left the dealership knowing I made the best decision, got the perfect deal, and was taken care of from start to finish. I cannot recommend Heritage Chrysler Dodge Jeep Ram enough. If you’re looking for an honest, professional, and truly exceptional car-buying experience, this is the place to go! Kudos to the entire team—especially Nina and Chris—for making this experience one I will never forget. THANK YOU for everything!Hi Kisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Tina is the GOAT
by Joe on 09/12/2024Tina Wilhelm was a saint. I had purchased a vehicle out of state and had complete engine failure. She tirelessly fought on my behalf to remedy the situation. She was communicative, detailed, and empathetic to my situation. She made a… very difficult situation tolerable with her constant attention. She is a huge asset to the company, and I will not send my business anywhere else because of her.Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Owings Mills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fraud
by DBG on 06/19/2024This dealership sold me a truck that still had a lein on a title and didn't even realize it for six weeks. The truck was never paid off from the previous owner by the dealership and they tried to lie and cover it up.Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Owings Mills. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Regional Sales Director, Hussein Farzad, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.
Friendly l, Fast, and Made Easy
by Buddy on 12/08/2023Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing talk. He really listened to what I… needed and helped me out a lot. The place was welcoming and I felt comfortable right away. Nick was patient and always had a smile, even when I asked a bunch of questions. I never felt pushed to buy something I didn't want. It was like having a friend who knows a ton about cars help me shop. I left with a great car and a sweet deal, all thanks to Nick. If you go there, ask for him. He's great!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Amazing Service
by Ambie on 05/21/2023I was really happy with the experience & service I received. Ambiee did an amazing job working with me to get the most value for my trade in and making me feel like I got a great deal on my new Gladiator. Overall amazing experience and I… totally recommend doing business with them! Mike GreeneHi Ambie, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Owings Mills!
Ask for Kevin Howard!!
by Jeff L on 10/22/2022Buying a vehicle can be a long drawn out stressful process. We have purchased many vehicles each with a different experience. From the moment we walked in Kevin Howard took care of us on a late evening making sure all our questions were… answered and we felt totally comfortable. He took the time to show us the different vehicles we were interested in and helping us make the best decision based on our needs. Each step of the process was clearly explained and what options were available. This dealership will continue to have our business in the future. Ask for Kevin Howard!!Hi Jeff, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Owings Mills. We hope to be of service to you again! Take care!
Excellent Service
by Joseph L on 05/27/2022Scott Rivenbark has been my service advisor for over 14 years. He is the main reason why I have my vehicle serviced at Heritage Chrysler Dodge Jeep Ram. He is very thorough and detail oriented. He makes sure every issue is addressed and… resolved.Hi Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Owings Mills! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
It was a great experience specially with the salesman
by Lisa on 01/14/2022There was absolutely no pressure buying our Jeep Wrangler. Kevin Howard our salesman was such a great person to deal with. We came in late at night and said we may be back the next day. Kevin came in on his day off and sold us our Jeep… Wrangler. He went over all the instruments so we understood how to work the panel. If anyone is looking for a Chrysler or Dodge go to Owings Mills they are so honest and helpful.Best car buying experience
by theresa4517 on 07/19/2018Best car buying experience to date! Jon Berenson took the stress out of buying and communicated honestly. He, along with the finance team made me feel like they were doing all they could to get me on the road without coming off like they… were trying to take advantage of me like other dealership were. Jon deserves 10 Stars. I would highly recommend him and the entire dealership!Theresa, we are so happy to read such a great review about Heritage Chrysler Dodge Jeep RAM Owings Mills! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
A+ 2019 Dodge Ram Purchase Experience
by RamConvert on 05/28/2018I drove 1.5 hrs to purchase my 2019 Dodge Ram 1500 Limited, with ALL the options I wanted. I searched the cars.com app for the specific truck and selected Heritage CDJ Fiat Owings Mills from reading the reviews. I spoke with two other Dodge… Ram dealerships in Northern Virginia, who did not make me feel comfortable in making the final purchase of my FIRST Ram truck. Jeffrey and Jon worked late into the evening to ensure I was comfortable with my pending purchase, to include; out-the-door pricing and trade-in value. Errol and Tony made me feel VERY comfortable and welcomed when I arrived. I highly recommend Heritage CDJ Fiat Owings Mills for ALL car purchases; it is well worth the drive.Congratulations on your new Dodge Ram 1500 Limited! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Chrysler Dodge Jeep RAM Owings Mills!
Horrible Customer Service
by chosen01 on 09/23/2017Purchased a Chrysler200 from them the car depreciated and when I sold it I had 10k in negative equity..went back to get my prorated GAP & Extended Warranty refunded and none of the Finance Team wanted to even acknowledge that I was… waiting...these guys only acknowledge their Buying Customers..who they are quite happy to sell cars that don't hold any value.Thank you for sharing your experience at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. We appreciate all the feedback that is left for us, as our customers are our top priority. We sincerely apologize about your time and will be informing our team to help improve our process for the future. Please consider calling or stopping in at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills as we would love to hear from you. Thank you and please stop in soon.
Jeep
by MyJeep2015 on 09/16/2017I've been looking for a specific Jeep for a few months now. John Ferraiuolo sent me links everytime one became available. He was a pleasure to work with, very upfront and helpful. He made sure that any concerns I had were taken care of.… Roman Clark in financing was wonderful to work with as well, even with a last minute change on my part.Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that John Ferraiuolo lead you to your new Jeep, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. Thank you again and have a great day!
A Great Experience
by thornbud on 09/06/2017Having decided to replace my older vehicle, I spent several days visiting dealerships and reviewing a wide range of different makes and models. Arriving at yet another dealership, I didn't know my journey would end; but, Heritage [CDJR]… Owings Mills became my last stop. The variety of product (in my case- Cherokee), coupled with the perfect level of assistance from Joe Perry (salesperson) won me over. Now this is where the story really begins and the dealership shines. Although I pretty much made my decision during the first visit, my 'major purchase buying strategy' requires that I make at least one more visit before executing a deal. Joe seemed to understand, so I was not hounded with phone calls or bombarded with silly solicitous emails. It was perfect. He was laid back until I was ready. Then he flipped the switch and went to work for me. With the help of Jeff Webber in management and Gordon James in finance, I got the Jeep that I wanted. Along with Robert Rivenbark in service, these guys made for the best experience that I've ever had in 50 years of buying 2 and 4 wheel vehicles. The next time you want to buy a vehicle, do yourself a favor and check these guys out! In case you're wondering, NO they didn't pay me to write this; but, maybe they should. LOLGood afternoon! Heritage Chrysler, Dodge, Jeep and RAM Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Joe Perry, Jeffery Webber, and Gordon James were able to assist you with your new Jeep purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Pleasant Buying Experience
by bimmer18 on 03/25/2017I was going to purchase either a Honda Pilot or Toyota Highlander because I needed a dependable SUV for work. Primarily because these 2 models are dependable and reliable. But I wound up instead with a beautiful Jeep Grand Cherokee and I'm… Very please with this SUV and the overall buying experience. I highly recommend you go see Sales Manager Jeff Webber - He will take CARE of you the right way the first time. Andre Deshields is an excellent sales consultant who knows his craft well will take care of all your needs and concerns. I am Very pleased with my Jeep Grand Cherokee and it a better overall value compared to the Pilot and Highlander. So do yourself a favor and go to Heritage Jeep for your next SUV and you'll be happy!Hi! Heritage Chrysler, Dodge, Jeep and RAM Owings Mills would like to congratulate you on your new Jeep Cherokee! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Jeep as you settle in, please dont hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!
Experience
by Jlawrence on 03/17/2017Joe C was excellent, from the moment we came in he was welcoming friendly,honest and up front. He made buying a car a fun experience. The entire staff was great. Steve the general sale manager was also awsome. Will recomend chevy/buick to… anyone looking to purchase a new vehicle.Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Chrysler, Dodge, Jeep and RAM Owings Mills and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.
Amazing customer service !
by Rodkisha on 01/18/2017I came in for pricing and info and left with a my new Jeep. Darren and Roman were great ! Thank you guys!!Hello Rodkisha! Heritage Chrysler, Dodge, Jeep and RAM Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Darren, Roman and the team! Thank you again for your review.
Excellent Customer Service!
by RamDriver on 12/30/2016I recently bought a 2016 Ram 2500 from Darren Lane at Mile One in Owings Mill MD. It was a hassle free buying experience. We walked in with the idea of learning and looking only.. After some time with Darren I felt comfortable with his… honest approach. I would highly recommend Calling Darren for your next vehicle!!Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Darren and the team! If you should have any further questions or want a little more insight on your RAM, please dont hesitate contact us! We would love to work with you again soon.
Amazing
by kris10coleman on 12/14/2016Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Ken the guy that works all the numbers, 👍 he totally works the numbers. Amazing… dealership amazing people this is the place to go. I will never go any where else.Thank you for your complimentary feedback of Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Ask for Darren Lane
by BridgeXpert on 10/31/2016I had great experience buy my new car. Darren is very professional, he helped a lot on making this process as smooth as possible. very helpful and respecting your needs.Good afternoon! Heritage Chrysler, Dodge, Jeep and RAM Owings Mills would like to personally thank you for taking the time to write this extremely positive review. We encourage you to Like us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!
I Went to Jared!
by buyermwc on 10/14/2016And I am so glad I did! Buying a car can be a stressful experience. However, Jared Wrights optimistic attitude, knowledge about the vehicles, insight into the financing process and wonderful sense of humor helped to make the process… much more enjoyable. After making an initial inquiry, the Sales Manager connected us with Salesman Jared Wright. Jared was easily able to answer questions about the vehicles from the differences in the package options available, to gas mileage, to resale values, to estimates for add-on options, etc. We threw a variety of questions and concerns his way; he patiently listened, provided the answer immediately, or went to find the best resource to provide the information asked. Our meetings with him spanned several days, and he still maintained his good humor and we can do this attitude. We finally agreed on a vehicle and terms, had the paperwork printed and realized we had an additional request that required re-work. Sales Managers Jeff and Ken extended extra effort to see that the new request was accommodated. Throughout the process Jared interfaced with everyone from the Sales Managers, to Tony in Finance and Brent in Service, diligently working to ensure we received the terms we wanted and that our vehicle was prepped and ready as soon as possible. Jared even took the extra step of going back into work after he was off for the day, to retrieve our vehicle once it was ready and personally deliver it us. I cannot say enough good things about his professionalism and work ethic. He demonstrated his desire to guarantee his customers are happy with the car buying experience and ultimately their purchaseGood afternoon! In response to your review, I want to take the time to thank you for praising our dealership. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction! I will be sure to share your feedback with Jared and the team! Thank you again and have a great day.
Darren's Awesome
by jarill84 on 09/24/2016It was a great experience, very helpful and willing to work with our budget. It was a painless experience and we got what we wanted. He was very personal and friendly and would come back for another car when ready.Thank you for your complimentary feedback of Heritage Chrysler, Dodge, Jeep and RAM Owings Mills. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Kisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by Paige Mason on 02/04/2025