Customer Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills
Review type:
Amazing!
Great Experience from Start to Finish!!
by MissBCurtis on 09/09/2016I recently purchased a 2016 Jeep Cherokee Backcountry edition from Heritage CDJ. They were super patient in dealing with me (I had certain must haves that were not easy to find) and even sent a driver to Pennsylvania to pick up the specific… vehicle for me. The sales staff and finance department even stayed after close to make sure my vehicle was cleaned and paperwork was done. I live about an hour from the dealership so they did everything so that I would not have to drive out there again. I would definitely recommend them to everyone looking for one of the brands that they carry!!!Heritage Chrysler Dodge, Jeep, and RAM of Owings Mills is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2016 Jeep Cherokee. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
John Ferraiuolo went above and beyond
by TheCarSeatLady on 08/26/2016John Ferraiuolo was exceptionally helpful in allowing The Car Seat Lady to try out car seats in a 2017 Chrysler Pacifica. He went above and beyond and was very accommodating - even though he knew that I was not looking to purchase the… vehicle, but rather evaluate it to help other parents in their vehicle buying decisions.Hello, Heritage Chrysler Dodge Jeep RAM of Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with John and the team! Thank you again for your review.
Great experience
by cleavej on 08/13/2016I went here to purchase a car and left feeling like i bought great customer service.Purcell is a great person and salesmanThanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new vehicle! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.
John Ferraiuolo was fantastic
by caplisj on 07/05/2016John was easy to work with and wonderful to deal with. I would recommend him to anyone.Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Tim and the team! If you should have any further questions or want a little more insight on your vehicle, please dont hesitate to contact us! We would love to work with you again soon.
Just Excellent Service!
by GwenMccready on 06/01/2016My overall experience with the purchase of my Chrysler 200 was phenomenal; from my salesman John Ferraiuola to my finance manager Tony Hart. Very nice gentlemen. They took excellent care of me. John F. listened to me, and was very attentive… to what I wanted and not what he wanted me to buy like some dealerships. I came in and knew what I wanted and the I left driving it! 🤗Easiest Puchase Imaginable
by Sea2828 on 05/23/2016Salesman: Chris Burnette Scenario: We test drove a Jeep Wrangler Unlimited on Saturday. Chris followed up immediately and I gave him what I was willing to pay and that I could do it the following week. Chris said why wait and wanted to do… the deal 2 days later on Monday (they are closed on Sun) While I was definitely interested, my wife did not want to go back and sit in the dealership for several hours working out a deal. To facilitate the sale, Chris picked up the Jeep we wanted from another location, had all the paperwork prepared in advance, drove the vehicle to our home and had us sign. The whole thing took about 15 min. We have received service like this from Audi and BMW but it was a welcome surprise to get such high end personal service from a Chrysler Jeep dealer.Thank you for your positive response. We are pleased that Chris Burnette was able to assist you with your new Jeep Wrangler Unlimited purchase. If you should have any further questions or want a little more insight on your Jeep, please dont hesitate to contact us! We would love to work with you again soon.
Excellent Experience
by joegladys1 on 05/13/2016I had an excellent sales experience. Tim Deinlein worked to get the best vehicle for me and it was right on the showroom floor. The sales manager also did an exhaustive search to make sure I was able to get a vehicle that had all the… options I needed. The vehicle was prepared for delivery and a nice replacement to my 2004 Dodge Grand Caravan.Hello, Heritage Chrysler Dodge Jeep RAM Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Tim and the team! Thank you again for your review.
Baffled with BS Shell game!
by marEchrismiss on 03/22/2016Not a good experience at all! Sales Manager was very impressed with himself, answered questions indirectly or not at all, and refused to honor an internet price which was $1800 off his self-described "really great, rock… bottom-outta-the-gate" price. The internet price was not on a comparable vehicle....it was on the very vehicle I was looking to purchase (VIN in ad matched VIN on his invoice). Furthermore he fudged the numbers on my trade and basically made a significant amount of trade equity disappear. I explained that it was my money/trade equity and I would decide how it was used...not him! His response was "So how much cash will you be putting down?" It was as if my trade didn't even exist. I said I like to be kissed before being screwed, took my keys, and left.clear and to the point
by Rallyeredline on 12/06/2015because of the distance, I emailed them what I was looking for and was responded with what I was looking for at the price I wanted. They told me the after tax and fee price, big part was they didn't jerk me around which was something that… helped a lot. Got there, test drove it and the charger was great. Paperwork took a little while, but I wasn't jerk around everything was straight forward, great staff and nice environment. bought a Charger RTHi Rallyeredline! Thanks so much for the great feedback. We are pleased to hear that you had a memorable car buying experience with our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills. We strive to maintain a high standard of customer satisfaction and appreciate you taking the time to share your personal experience with us. If you should have any questions or want a little more insight on your Dodge Charger R/T, please do not hesitate to contact us. Thank you again Rallyeredline and have a great day!
Hi Rallyeredline! Thanks so much for the great feedback. We are pleased to hear that you had a memorable car buying experience with our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills. We strive to maintain a high standard of customer satisfaction and appreciate you taking the time to share your personal experience with us. If you should have any questions or want a little more insight on your Dodge Charger R/T, please do not hesitate to contact us. Thank you again Rallyeredline and have a great day!
Attention to detail, yeah we got that.
by cabrooks on 12/02/2015We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein who was very engaging toward my wife and daughter during the purchase process. Tim even… delivered the vehicle to my home after final prep was completed a day later !!! Awesome !!!Good morning cabrooks. Thank you for the outstanding feedback! We are very happy to hear that you and your family enjoyed your car buying experience at Heritage Chrysler Dodge Jeep RAM Owings Mills. We are also pleased that Tim Deinlein was a great assistance throughout your purchasing process and we will certainly share your kind comments with him. If you should have any questions as you settle in to your new vehicle, please do not hesitate to contact us! Thanks again cabrooks and have a wonderful day.
I Went To Jared
by sirlong on 10/27/2015Jared was very very honest with me. he helped me tremendously! he was able to lower my interest rate from 20% to 4.9%. He picked the perfect car for me and my family. Heritage needs more salesperson like him on board.sirlong, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new vehicle! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again sirlong and have a great day.
"I Went to Jared!"
by ericbrice on 10/26/2015Excellent excellent excellent! He was so nice! I told him I didn't want to waste his time but he made me feel at ease by telling me that I would not waste his time. He patiently worked with me since I had just come out of a bankruptcy and… did not make me feel like I was less important than his other customers.Good morning ericbrice, thank you for your feedback of Heritage Chrysler Dodge Jeep RAM Owings Mills. We strive to provide all customers with the ultimate car buying experience and it gives us great pride to hear that your visit was a superior one. We will be certain to share your compliments with the team as reviews like your's goes a long way in motivating our team. Thank you again ericbrice for your review, have a great day.
2015 Dodge Dart
by mgreen621 on 08/23/2015I went to another dealership that I had purchased my last 2 cars from hoping to get a good deal as a return customer. Had an issue with the price and appraisal of my car. After feeling frustrated I went to Heritage to see what they could… do. I worked with Cam and Jared and they blew away the other dealerships deal and appraisal to the point that I was able to upgrade to a vehicle with more options. Even with a higher price car and more options they were able to get me into nicer vehicle and I was still in my price range. Everyone at the dealership was nice and professional.Hi mgreen621! Thanks so much for your positive feedback. We are glad to hear you had a memorable car buying experience with us and will certainly share your encouraging thoughts with Cam, Jared, and the team! If you should have any further questions as you settle in to your new vehicle, please don't hesitate to contact us. We would love to work with you again soon!
best car buying experience ever.
by bob90173 on 06/29/2015bought 3 cars from heritage chrysler jeep dodge RAM in the last 4 months with chris burnette.. real nice guy attentive, informative and made buying a car a breeze. they have us as customers for life.Thank you bob90173 for the positive review! We appreciate your business and are pleased to hear that Chris Burnette is able to assist in making your car buying experiences memorable. Please do not hesitate to contact us or pop back in should you have any questions on your new vehicles. Thank you again bob90173 and have a great day!
"It was terrible!! The worst experience"
by Mf12j on 05/16/2015I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until… 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ...Heritage Chrysler Dodge Jeep Ram of Owings Mills apologizes for any miscommunication that may have occurred while conducting your vehicle purchase. We followed the requests made regarding the amount financed, payment, and down payment. Our Sales manager, Jeff Webber, was under the impression everything had been clarified. Confusion arose once we progressed to the business office to finalize the paperwork. We explained and documented based on the worksheet used during the negotiation, but we apologize we did not meet your expectations. Our General Sales Manager, Mike Brocki, would be happy to discuss this matter further and can be contacted at (410) 654-7880. Thank you for your feedback.
Great Car Buying Experience
by Caulette on 05/16/2015I'm glad I had the pleasure of working with Jared. He is professional and keeps you comfortable and smiling unlike some car salesmen that are pushy. It wasn't easy because I can be indecisive but he helped me narrow down my choices to one… vehicle that I absolutely love. He even helped make sure everything was taken care of after I made my purchase. I definitely recommend this dealership and make sure you ask for Jared Wright.Mike and Mike and Tony Hart!
by pcatesbird on 12/20/2014The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide quality service to their customers. I recently purchased a 2015 Chrysler 200 from them… and the amazing level of service that I received did not, in any way, compare to the actual car. They were AMAZING, even after finding out that I had some minor credit issues, they still took the time to make sure that all of needs were taken care of as well as making sure that all of the features that I were looking for in a new car were offered. There are no words for how special they made me feel as a customer and I will never forget it. I wish I could have purchased 100 cars from them just so I could continue to receive the level of service that I did on 12/17/2014. This was the BEST experience I have ever had, whereas before, I had always dread going to dealerships because they were hype you up, only to let you down but Heritage Chrysler of Owings Mills did not do this. They were courteous, listened to my needs as a customer and were AMAZING. I cannot stress how awesome of an experience this was!! RUN, don't WALK to Heritage Chrysler in Owings Mills to purchase your car because I guarantee, you wont regret it!! Review from Paula Cates. 12/20/2014Greetings pcatesbird! Thank you for stopping by Heritage Chrysler Jeep Dodge RAM Owings Mills. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon & happy driving!
Loving My Jeep
by JeepGurl1978 on 10/30/2014Mike A and Jeff W went above and beyond to get me the Jeep that I wanted.A Pleasant Experience
by mfp58 on 06/26/2014updated 08/25/2014Be sure to see the comment I added. Needless to say, sadly car dealers and their salesman will never change.08/21/14 --- I wish my update was positive. I initially posted a very positive review about my experience. What a difference it makes when they already have your money. Looks like things in the car industry never change. My salesman was going to take care of several items for me. Make sure I was made a priority for service, claims he valued my business, promised he would contact me in a few days, blah,blah,blah. By the way mr. customer, it would help me with my boss if you wrote a positive review about me, blah, blah, blah. When will I ever learn. Thankfully I had them put everything in writing. Needless to say try as I could, I never heard from him. He never returned any of my calls or emails. Yes, the items where not that big of a deal and only took me a few calls to arrange. Since my salesman abandoned me I did have to explain over and over again what I needed to have done. I just lose all respect for a dealership or any business that clearly is ok with there staff lying. And car dealers today wonder why many of us refuse to come to the dealership and shop exclusively online.
PA USAA Members Who Complain are Not Welcome at Heritage Dodge
by jam33 on 07/28/2014I have purchased two vehicles from Heritage in the recent past. After registering an official complaint with the BBB, Heritage told me that there "twelve other Dodge dealerships closer to my residence than the Heritage store in Owings… Mills" implying I should have never bothered to come to their store. Funny how when I came to buy the vehicles they didn't turn me away or mention that there are 12 other dealerships closer to where I live in PA. And, that only now after I express my issues in a formal context I am told I should have stayed in PA to buy a car. I am sure those 12 Dodge dealerships in Harrisburg, PA will be happy to read this posting. Anyway, I would like to remind Hertiage that I used USAA's car buying program via True Cars. That is why I came to your dealership. I will certainly pass these words along to them. Finally, if you are a USAA member in PA, it is my opinion that you will be further ahead by staying in PA. Perhaps I misunderstood Heritage and welcome clarification as to what they exactly meant by "12 other dealers closer to where I live in PA."Joe P.
by cars21 on 11/20/2013updated 04/26/2025Joe is an outstanding salesman answering all questions clearly and concisely. This is my second Jeep that I have bought with Joe's assistance. He impressed me the first time and continues to do so. He should be richly rewarded.Good morning Joe. Heritage Chrysler Dodge Jeep Ram Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Joe was able to assist you with your new car purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Joe for the highly praised review. [HTML removed]
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Kisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by Paige Mason on 02/04/2025