Prince Frederick Chrysler Jeep Dodge Ram
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Customer Reviews of Prince Frederick Chrysler Jeep Dodge Ram
Review type:
2023 Ram 2500 Laramie
by Mike Fenezia on 07/27/2023
Outstanding Dealership!! Tobi, Basil & Danny are real Goodfellas! Friendly, honest and genuine guys. A great team.
13 reviews
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Great service
by J. Jones on 12/21/2023I'm always satisfied with the service here. Setting up an appointment is easy and they get you in and out with no problems. Thanks again JenniferGreat Service
by tcassavaugh on 10/11/2023service was quick and found the root cause of an issue i was having with the radioGreat service
by rhlatin on 10/11/2023As always, I receive courteous and prompt service at Prince Frederick Dodge!2023 Ram 2500 Laramie
by Mike Fenezia on 07/27/2023Outstanding Dealership!! Tobi, Basil & Danny are real Goodfellas! Friendly, honest and genuine guys. A great team.BP
by WildGoose on 07/10/2023The Service Department has taken care of my repair needs with excellent results! They have gone out of their way to explain the problem and have stood behind their work on all the repairs. They were familiar with what was covered on… extended warranties with no questions asked... Thank You PF CDJRReview for 2021 Dodge Ram
by Dennis M on 05/21/2023My vehicle was serviced for a recall notification. I was in and out within 30 minutes. Time is valuable, so I appreciated the prompt service.Earl D Cusick
by earldcusick on 04/17/2023I'm positive that this was the most satisfying experience I have had getting service done on my 2013 Jeep Wrangler!!! Starting with the excellent encounter I had with your service advisor, Jennifer Minson, to the 5 star service from the… mechanic to performed the work. I will always recommend this dealership for excellence!!!!2004 Jeep Grand Cherokee - Front brakes problem
by Dave1020 on 11/04/2014Repaired front brakes. Gave me a free tire as compensation for premature failure of front brakes. Dealer had previously… repaired front brakes 13 months prior.Great Experience
by Ladyslipper9 on 09/18/2014updated 10/03/2014Mike, Jessie and Dan were the dream team in my buying experience. Mike was very knowledgeable about the products and all of the features on the vehicles. He was courteous and professional. Jessie and Dan were effective in making sure I… obtained the proper financing and bringing complete closure to my financing. I was in and out in record time.Prince Fredrick Dodge Rules!
by Scruffeone on 09/17/2014updated 09/28/2014As a repeat customer, the staff made me feel like I was a family member and really cared about my needs.Thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I am happy to see that your visit reflects these values and that the staffs assisted you like a family. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Prince Frederick CJD Team
Happy with my purchase and PF Dodge sales team
by Herb4u on 08/21/2014I also wanted to express my happiness with my dealer experience with PrinceFredrick Dodge. This is my second car in a year that I purchased from this dealership and very pleased with Bob A , Danny, Jessie (Finance folks) and staff for all… their support and help. Once again had a very good experience. I'm very please to say when the time come again this dealership will be my choice.Thank you kindly for your review! Customer feedback is important to us. We hope you enjoy your new car! If you have any questions, don't hesitate to reach out to us.
Dishonest Service Department
by cc16 on 08/07/2012updated 04/25/2025The service department was totally incompetent. I only needed a replacement key and I was there over 1 hour. The price quoted to me was $150 which was outrageous. When the bill came, the price was $290. I did not accept the key. I asked for… the manager who obviously does not believe in the adage that the "customer is always right." I should have known better than to use this dealer. In the past I had them do an oil change which should take an hour at the most. They could not complete the oil change because they did not have the correct filter, which was not noticed until they started. They had to provide me with a loaner vehicle that smelled of smoke. I ended up getting my vehicle back 3 days later. When you walk into the dealer or service department it is clear from the facilities that they are not about quality. I do not normally write reviews, but the service was so poor that I felt compelled to do so.It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction.  
Ram 1500
Ram 1500 Classic
Chevrolet Silverado 1500
Ram 2500
About our dealership
Thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I am happy to see that your visit reflects these values and that the staffs assisted you like a family. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Prince Frederick CJD Team
by princefredcjdr on 10/15/2014