Fitzgerald Subaru
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Customer Reviews of Fitzgerald Subaru
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33 reviews
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Ghost Customers
by Jillian Sloan on 06/20/2024Lacks professionalism. Buyer beware on use cars. Car that I was looking at had been in accident (found damage) and sales staff tried to excuse it as a simple scrape because it wasn't reported in the carfax (though service report noted… otherwise). Was willing to work with sales team but needed a few safety questions answered first. Sales team said they check and contact next day. Never did. I followed up by email and telephone and left messages but noone bothered to follow up. Last told that the car went back to service. Their "ghosting" lost a sale.Great Dealership
by Steve Goldstein on 01/27/20231. Darin Elmore, my salesman, was attentive, professional, and helpful 2. Ken, sales manager was gracious with his time, even though he was only indirectly involved 3. Kimberly Francis, Delivery Specialist, was excellent, helpful in both… giving me many tips, but also suggesting that I read the manuals. I would not have planned to "dig in" to the several manuals; but did so at her suggestion, prior to our meeting, and I found this to be very valuable. 4. Love the Subaru Outback Touring model so far, and love all the tech features; 5. One negative is the lack of a forward sensor to detect a wall or rear of garage, etcGreat place: honest, knowledgeable people and low prices
by Mr_Mau on 09/14/2018updated 09/21/2018I have bought 4 Subaru's (Outback 2.5 XT, Crosstrek, Firester XT and Ascent Touring) from them and keep coming back. Fitzmall is an uncomplicated place where no pressure is used towards the customer ("What can I do to earn your business… today..."). Their formula is simple: Competitive pricing, good trade values and freight is included (saving around $1000). We've always worked with Mr. Tom Redlack, whom I can highly recommend. He's honest, knowledgeable and efficient. Our latest purchase was the Subaru Ascent Touring. Tom made a real effort finding us one of these as they were very hard to find when the model just came out. Also Mrs Kimberly Francis needs to be mentioned. She's in charge of their new "Love Encore" program. They have you come in a few weeks after the purchase and go over all the functions and features of the new vehicle. Anything that was unclear is explained again and there is time to ask questions about the vehicle. Kimberly is very knowledgeable and pointed out some additional features that I had not even noticed. They even gave us a $25 Shell fuel reward card, just for coming in. In the past I had a few warranty issues that have also been dealt with appropriately. Overall, I can very much recommend this place in case you are interested buying a Subaru.Great place: honest, knowledgeable people and low prices
by Morris on 09/14/2018I have bought 4 Subaru's (Outback 2.5 XT, Crosstrek, Firester XT and Ascent Touring) from them and keep coming back. Fitzmall is an uncomplicated place where no pressure is used towards the customer ("What can I do to earn your business… today..."). Their formula is simple: Competitive pricing, good trade values and freight is included (saving around $1000). We've always worked with Mr. Tom Redlack, whom I can highly recommend. He's honest, knowledgeable and efficient. Our latest purchase was the Subaru Ascent Touring. Tom made a real effort finding us one of these as they were very hard to find when the model just came out. Also Mrs Kimberly Francis needs to be mentioned. She's in charge of their new "Love Encore" program. They have you come in a few weeks after the purchase and go over all the functions and features of the new vehicle. Anything that was unclear is explained again and there is time to ask questions about the vehicle. Kimberly is very knowledgeable and pointed out some additional features that I had not even noticed. They even gave us a $25 Shell fuel reward card, just for coming in. In the past I had a few warranty issues that have also been dealt with appropriately. Overall, I can very much recommend this place in case you are interested buying a Subaru.Great cars, wonderful people
by LarsErling on 04/25/2017Fitzgerald Subaru has obviously thought through very carefully all the steps in a consumer's thinking in how to be informed and comfortable when buying a car. Our experience was superb. We bought a Subaru Outback, a great car, and we… are very impressed that Fitzgerald actually cares about us after the purchase! Having Kimberly Francis as an after-purchase 'ambassador' for both Fitzgerald and for Subaru is not only appreciated and helpful, but very smart. Especially with the high-tech nature of cars today, it is very effective to invite your new-car owners back for a briefing and de-briefing on questions and everything. Kimberly was smart, engaging, very informed, and wonderful. In the past, with other dealers, when I have had questions about the functioning of a new car, I know the salesman has moved on to the next customer (as he or she should!), and the connection with the service department is a totally different matter; I know that when I need them, that becomes another relationship to establish, of efficiency, knowledge, and price that all car owners must deal with. So, to know that I can call Kimberly to ask her anything, and to pass on ideas for how to improve the car is really a wonderful connection to have! (My improvement suggestion?: Subaru's Outback colors are terrible - all metallic, all dull. Boring!) But, overall, Go Fitzgerald! Great dealership!Thank you so much for sharing your review Lars, it brought a smile to our faces! We are so happy to hear that Kimberly was of such great service to you. We are able to provide such excellent customer service because of feedback from our customers like you. Looking forward to continuing to serve you and your vehicle & again thank you for your business!
Price promise met
by DonReznizetti on 04/06/2016We are repeat Fitzgerald customers. They quote a fair price in writing by email before you arrive at the dealership, and stick with it. The trade in offered was in line with Blue Book. Our salesperson was Constantin, who was… excellent. PS It turns out after a few days that the Subaru Forester is very hard on my back -- apparently a common complaint -- but we can't blame that on Fitzgerald or Constantin. And the car otherwise seems excellent, with good safety features.Don, Thanks so much for taking the time to share your review with us and for your loyalty to our brand! If we can be of any assistance to you and your Forester please don't hesitate to call us as we want to make sure you are satisfied in every way with your new vehicle. Looking forward to seeing you again!
Exceptional
by pt4lyfe on 02/19/2016Jeff & Arman were the Best! From the moment I set foot on the lot.....made a hectic situation so satisfying . definitely a first rate dealership! Keep up the good work. Mr . LongThank you for the five star review, we'll be sure to pass along those kind words to Jeff, and Arman. Our team understands the stress behind vehicle purchasing, and we dedicate ourselves to our clients to make sure this process goes as smoothly as possible. If you need anything else from us, don't hesitate to give us a call. Take care.
Love my Forester!
by TMc2347 on 12/30/2015updated 01/04/2016Had good buying experience at Subaru in Rockville. First car purchase on my own. I was very nervous and had many questions. Jim Hinton was my salesperson. Jim was outstanding! He was honest, dependable, pleasant, and very knowledgeable. He… helped me get through the process with confidence. Truly a great sales experience. I love my Forester and the price I paid. I would be glad to recommend Jim Hinton to anyone looking for a painless car buying experience!Drive my Car
by Hunter812 on 12/24/2015In process of shopping for a new Subaru. I spoke with Tom.He was very cordial ,offered to bring the car to us and drive back our trade for appraisal. We missed that opportunity,our schedule conflict. Came to dealership,we were advised… that no cars are taken overnight,extended test drive alone,etc. Is Tom the only salesperson with the authority? Puzzles me,we are an existing customer,The dealer made a fair offer to buy our Forester, can keep for security.Live 1.2 miles away.If we had been allowed to take home the red sportwagon overnight we would have purchased. We have an enclosed,secured,assigned parking place .Excellent credit. I have had new,expensive cars offered to take home from other dealers in recent past.Turn down most, because once it's home,like it,you have to have it. If someone gave you a puppy overnight, would you be able to return next day? Great sales strategy, for well qualified,old school buyers...Tom has reached out to the customer, apologized for the disappointing experience and asked for an opportunity to make it right.
Tom has reached out to the customer, apologized for the disappointing experience and asked for an opportunity to make it right.
Sales rep-Peter Camacho
by gdg3 on 10/14/2014excellent. Knows the product, easy to work with, responsive, doesn't push. You can't ask for much better. Highly recommend him.Thanks so much for the positive review and rating! I will be sure to pass this on to Peter. Thanks again!
great experience
by irishmom2 on 09/28/2014I bought a car yesterday and it was a terrific experience! I've been looking for a Subaru OUtback for sometime and knew what I wanted in terms of trim and more importantly, how much I wanted to spend. From the moment I was contacted by the… dealership [responding to an email inquiry] it was a clear, no nonsense experience. My salesperson, Peter C, was incredibly kind, honest and polished. They even let me bring my dog in because we traveled a bit to get there and were on our way to a friend's place. Long story short: I was clear with what I wanted and would spend and the dealer came in UNDER my price [and I had done my homework]. Everyone was courteous, friendly and helpful. I had been to several other dealerships and they were either patronizing [I'm a single woman buying a car] and/or not will to budge on anything. In fact one dealer told me I was "delusional" to expect more than $5K for my Sienna..."mini-vans are on their way out". OK...EVERYONE was personable and professional throughout the process. I would recommend them to others!It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it!
Horrendous service deparment
by iirnited on 08/23/2014A week into ownership I take my car in for the features I wanted to add. The check in process was horrendous. Being new to this dealership I really didn't have a specific person to talk. The first three guys brush me off and tell me they're… busy and told me to simply "wait". My wife and I ended up standing there for a good 20 minutes frustrated that no one would take the time to help us. Finally, in comes Martin to save the day. Martin was courteous and immediately greeted us as he entered through the doors. He walked us through the process and provided us with a loaner car. Initially I was quoted 2 hours so I we decided have a nice lunch while waiting. The 2 hour wait turned to a 4 hour wait but, being optimistic, we decided to stay in the area to past the time. I'm from VA and going down the beltway and back up was not an option on this fine Friday afternoon (rush hour). 4.5 hours later we come back to check on the car and guess what? Apparently the car won't be done until the next morning so we decided to drive home and face the unrelenting traffic. I then come back to the dealer first thing in the morning and as I entered I noticed Martin busy with quite a few customers so I seek help from his coworker. This was the same guy who rudely brushed us off the following day but this time opted to help. I sign a few papers, grab my receipt and headed out the door to wait for my car. 25 minutes later still no sign of my car. Again, another gleaming light of hope and Martin was there to help me out. For some reason the previous guy never requested for my car. Service department: 2/5 stars Martin: 5/5 stars!Great no pressure buying experience
by iirnited on 08/23/2014Tom R was my salesman and he was very thorough and I felt very little pressure on his side. Believe it or not, Tom was the only one who allowed me to test drive the car before deciding because lot of the dealership I visited had a "look but… don't touch" policy. Long story short, I ended up purchasing the vehicle.Thanks for taking the time to share your experience at FitzMall. I will pass on your kind words to Tom and the team. Enjoy the new ride!
great sales experience
by morin2 on 02/07/2010I bought my 2009 subaru outback in March 2009 at the Fitzmall White Flint (or "No. Bethesda") dealership and if you could describe the perfect buying experience, that was it. I went in really to test drive because their prices were the… best, but because there was no room for an over-allowance, didn't expect to get a good offer on my trade. But they made a good offer on my trade, I countered it a couple of times, and that was it. The rest of the deal went very smoothly. There were no sales games - what a relief. The salesman (I'll call him J) offered a test drive - which went very well. He was knowledgeable and friendly and there was no pressure. The pricing was perfectly straight-forward. I highly recommend fitzmall.Excellent service from Fitzgerald
by pbarnhart on 01/19/2010I have had my cars serviced at Fitzgerald Subaru for many years and have always received outstanding work from their service department. Their service department has been very professional, friendly and helpful every time I've been there.… I've never had a problem with any of the work done on my cars and the price has always been reasonable. I have also purchased a car at their dealership and have had a few instances where I needed some warranty/recall work done. They have gone out of their way to facilitate me and my work schedule in those times. I would recommend Fitzgerald to anyone looking for great service at a great price.Positive browsing experience
by d_shawn_fenn on 04/20/2009We recently visited Fitzgerald Subaru to look at the 2009 Impreza. Although we ended up purchasing a different make and model that better met our needs, we came away from our stop at Fitzgerald with a positive impression. Our sales… representative was friendly, knowledgeable, and professional, including during the initial look at the car as well as during the test drive; the dealership appeared to have a fairly large inventory and a fairly up-front approach to doing business.Great Service Department
by lovemycar7 on 10/29/2008I would like to offer my high praise of the Fitzgerald Subaru service department located at 11411 Rockville Pike, Rockville Md. This is by far the best place I have ever taken a vehicle for recommended services. The operation they have… there is efficient, pleasant, professional, and I can't say, effecient enough times. No matter what services are being performed on my 2005 Impreza Outback Sport, I am never in the waiting room for more than an hour. From the person taking the vin number to the cashier's sign out I am always impressed by the speed and competence in which the tasks are handled. I would especially like to say how pleased I am by the attention given to me by the service managers at the sign in desk. They always tell me what my car needs and stamp my service book as well as recommending what saving coupons are available for me that day. In every step of the process, I know my car is going to be treated well and returned to me clean and in perfect working order. I have the utmost confidence in this aspect of the visit. I do not have to drive off and wonder if any wheel bolts are loose, any caps not tightened. I have been driving in the Washington area for 35 years and have owned several makes of cars which have been serviced at dealers as well as independent shops. My experiences with those service departments have often been unpleasant, costly, and most aggravatingly time consuming. My experiences with Fitzgerald Subaru service are so convenient and hassle free that I am wishing I had been buying Subarus there from the beginning.Great price, responsive service
by DavefromNC123 on 03/29/2014updated 04/24/2025We live in NC and were frustrated with the unwillingness of Subaru dealers in our area to give us a "reasonable" price, and lots of hidden fees. I found Fitz online and noticed they had a non-haggle policy (long live Saturn!!! Rest their… souls ) I never understood the manipulative sales approach of auto sales, much less any type of commissioned sales. It makes no business sense to put the needs of employees and the business above that of customers. Anyway, I inquired about a 2014 Subaru Forester online (Fitz.com), and promptly got a response from Tom R. on Rockville Pike in DC with a very reasonable price. Bottom line . it was much cheaper for me to fly to DC, buy the vehicle and drive home (With a 1045am flight, was home for dinner!) Tom R., the salesman was very knowledgeable about the vehicle and extremely helpful every step of the way. He even picked me up at the airport on his day off!! Thank Tom! I was in a rush to beat DC traffic on the way home, and they were very helpful in getting all paperwork completed. Based on my experience, I would recommend them to anyone looking for a Subaru.Thanks for the taking the trip up to MD - we really appreciate that! Enjoy the new Subaru; they are great cars!
Used Car Purchase
by aaadriana on 11/27/2013updated 04/24/2025I have purchased three new cars from Fitzgerald. This was my first time purchasing a used car from them. Peter C. was my salesman. He was great, very knowledgable about the vehicle that I chose, a 07 Hyundai Tuscon. I found him,his manager… and the finance person to be very helpful. I would say the the experiance was pleasant and seamless. Very easy. The car was very clean and ready to pick up at the time that Peter promised, and with a full tank of gas!! This dealer will be my first stop the next time I am in the market for a car.Easy service visit
by steffvordick on 06/06/2014updated 04/24/2025Received an oil change and tire rotation within the time promised and no other services were pushed.Managed a toxic customer/case very professionally!
by raymondeuy on 04/11/2014updated 04/24/2025My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Auto Mall, White Flint in Kensington, MD Fitzgerald Auto Mall, Gaithersburg, MD Herb Gordon… Subaru in Silver Spring, MD Stohlman Subaru in Tyson's Corner, VA Farrish Subaru, Fairfax, VA Sheehy Subaru, Springfield, VA We were initially looking at the base Forester 2014, 2.5i CVT. We specified that we wanted the Jasmine Green one. I received the lowest initial quote at Fitzgerald. Unfortunately, Subaru was getting all their base 2014 models to convert to the 2015 model with an equipped Rear View Camera / Multi-color display. It was very difficult to find one that was Jasmine Green. Every other dealer did not have or were not able to find a way to get me that specific color, except for Ms. F. We were very specific with the color and cost (no accessories, additional stuff that we did not want). When push came to shove, Ms. F. and her manager found us exactly what we wanted (we upgraded our initial plan for the base model to the Premium trim). We were given approximately 8-9% below the invoice price. It was still the lowest quote compared to the other dealers. All the other dealers did not or could not find me the Green Forester Premium except Fitzgerald: Subaru. Ms. F. remained very cordial and helpful to us, even if it was obvious that we were frustrated and angry at the dealings (can't find what we wanted). She worked with us despite our attitude. She was very professional! She would meet us even in her off-days! The car purchase was just in time before my wife gave birth to our first child! To anyone planning to purchase a Forester, or any other Subaru car, come here! Ask for Ms. F!It's good to hear that it went well and I'm glad we could help. Thanks again and we look forward to seeing you in again!
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About our dealership
Morris, thank you for such a genuine review, we really appreciate you taking the time to share! Tom has been with us for a long time and Kimberly has done a fantastic job handling our Love Encore program, we value them both greatly. We hope you are enjoying the new Ascent as much as we are and if you have any questions don't hesitate to reach out to us. Thank you for your business and drive safely!
by clstevenson2 on 09/18/2018