Fitzgerald Subaru
Today 9:00 AM - 9:00 PM
Customer Reviews of Fitzgerald Subaru
Review type:
34 reviews
Sort by:
Managed a toxic customer/case very professionally!
by raymondeuy on 04/11/2014updated 04/25/2025My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Auto Mall, White Flint in Kensington, MD Fitzgerald Auto Mall, Gaithersburg, MD Herb Gordon… Subaru in Silver Spring, MD Stohlman Subaru in Tyson's Corner, VA Farrish Subaru, Fairfax, VA Sheehy Subaru, Springfield, VA We were initially looking at the base Forester 2014, 2.5i CVT. We specified that we wanted the Jasmine Green one. I received the lowest initial quote at Fitzgerald. Unfortunately, Subaru was getting all their base 2014 models to convert to the 2015 model with an equipped Rear View Camera / Multi-color display. It was very difficult to find one that was Jasmine Green. Every other dealer did not have or were not able to find a way to get me that specific color, except for Ms. F. We were very specific with the color and cost (no accessories, additional stuff that we did not want). When push came to shove, Ms. F. and her manager found us exactly what we wanted (we upgraded our initial plan for the base model to the Premium trim). We were given approximately 8-9% below the invoice price. It was still the lowest quote compared to the other dealers. All the other dealers did not or could not find me the Green Forester Premium except Fitzgerald: Subaru. Ms. F. remained very cordial and helpful to us, even if it was obvious that we were frustrated and angry at the dealings (can't find what we wanted). She worked with us despite our attitude. She was very professional! She would meet us even in her off-days! The car purchase was just in time before my wife gave birth to our first child! To anyone planning to purchase a Forester, or any other Subaru car, come here! Ask for Ms. F!Great Leasing Experience
by ellenc1 on 09/19/2013updated 04/25/2025We wanted to lease a vehicle but didn 't know much about the process. Peter Z walked me through it and offered a great deal. No pressure, just answered all my questions. Couldn 't have received better treatment anywhere. Have already… recommended Fitzgerald Subari to many friends.outstanding helpful friendly service
by TJsubies on 11/16/2013updated 04/25/2025Our salesman Peter C. gave us excellent service. He was patient, helpful and informative as we struggled to decide on our first new Subaru since we bought our Outback in 1999. We were demanding customers. Peter and his colleagues at… Fitzgerald were understanding and sensitive to our needs thoughout a process that began in July and just ended with our purchase of a 2014 Forester todayNov 16. We test drove many older Outbacks,even bought one and returned it within their 5-day policy when uncomfortable with the gear ratio - money back no questions asked. Peter must have spent 15 hours helping us.Bought a Hyundai Santa Fe
by hedgpethd on 02/27/2014updated 04/25/2025I have had several good experiences working with the folks at Fitzgerald Auto Mall at White Flint. I bought a new 09 Hyundai Santa Fe from there and recently bought a used Santa Fe. Both times, the sales personnel and the managers were… fair, helpful and patient. They gave very good service.Thanks for posting. Enjoy the new Sante Fe!
overall positive sales experience
by fried003 on 05/22/2013updated 04/25/2025I bought a new '09 Forrester. This is a no-haggle dealer so the price posted is their price. I felt their pricing was reasonable & not worth looking elsewhere for the possibility of saving a bit more, but likely not enough for the time &… aggervation it would require. Time does indeed = money. Once I agreed to the price, here's where I wasn't too pleased with the experience. I also wanted some dealer add-ons. Since I had my old car, I was in no hurry to get this new one, for which I was paying cash. The delaership wanted the new car off their lot almost immediately after I agreed to the purchase. Apparantly, not all of the add-ons were stocked & needed to be ordered. I was hoping they'd install the add-ons, then I'd go fetch it as I live about 35 miles away. But since I was paying by check, they were reluctant to install these items until they were sure my check would clear. And since they seemed to want the car off the lot ASAP - I had to return the 35 miles about a week later, drop-off the new Forrester & take a "loaner" car, which is really a rental from their in-house car rental franchise. I felt as though I was renting from ENTERPRISE, having to mark every little scratch on the "loaner" vehicle or else pay insurance on this car that I was given while my new car was having these add-ons installed. A few days later, I returned the "loaner" & drove my car home again with the added accessories. In short, I had to make two extra trips there than I felt were necessary. If I lived closer, I wouldn't mind as much. For the sales experience this worked out, but overall, it could have been better.Liked the service dept.
by subarulady on 10/03/2013updated 04/25/2025I bought a Subaru Impreza in the Spring of last year, and so far, my experience with Fitzgerald Suburu has been fine. My service writer, Ken H., is always pleasant, knowlegeable, professional, and gets me in and out as quickly as possible,… since he knows I always have to wait for my car. The work has been done right the first time, and I've got no complaints to date. Judy F.Purchase 2014 Subaru Outback
by Thomas1930 on 02/15/2014updated 04/25/2025Terrific service from my sales rep, Peter C. I was very specific on what I wanted on my car and Peter demonstrated infinite patience in searching all inventories in the surrouonding jurisdiction. He also displayed a wealth of knowledge on… the various options available. Once I purchased, he took the time to go over each and very gauge and control to make sure I understood how they were used. He also took the time to call me later to make sure that all of my questions were answered and invited me back to go over every control once again. You can be sure I am now a dedicated customer of FitzMall.We will pass on your kind words to Peter. Thanks again and we hope that you really enjoy your new Outback!
Excellent service!
by CindyT21 on 11/21/2013updated 04/25/2025I have had consistently excellent at White Flint Subaru. Sarah and the entire service team are friendly, professional, and provide truly great customer service. I would highly recommend them for timely and outstanding Subaru service!!Stay away
by aschiffenbauer on 03/16/2012updated 04/25/2025Overpriced, shoddy work, uncommunicative and rude to boot. If you like being cheated this is the place for you!False assurances and disregard for customers
by SubaruBuyer on 02/08/2014updated 04/25/2025Our experience with Fitzgerald Subaru was extremely frustrating. We test drove a new vehicle there last fall and established a good rapport with Constantine W. When we contacted him at the end of the year for updated quotes and… availability, his response was uncharacteristically slow. We reached out to other Subaru dealers in the meantime. Constantine responded a couple days later with a written quote that was competitive on price and vehicle features. We contacted him immediately by phone to express our interest. He informed us he was leaving on vacation for a month and directed us to work with Peter Z. the following day to reserve the vehicle since it was in transit to the dealership. We informed both Constantine and Peter that another dealer had offered a comparable quote but also included a free lifetime service package. I sent the competing quote and service plan details to Peter and asked if Fitzgerald could match the service coverage. He responded in writing, Yes we can match all of those benefits. They word it a little differently but we can assure you that you will get the same value and benefits. We requested written confirmation of the service coverage, and offered to make a deposit as soon as we received it. Over the following weeks, we attempted without success to secure this information from Peter and his sales manager, Charles R. During this time, we did not receive a single accurate (e.g. incorrect vehicle, incorrect pricing) or complete response. We were told the vehicle was being reserved in our name and we reminded them that the sale was contingent on the service coverage. After 9 requests and repeated assurances that the details were forthcoming, Peter finally notified us by email on the day the vehicle was originally scheduled to arrive that Fitzgerald would not match the service coverage. We have not heard from him since. Neither Greg L., Fitzgeralds general manager, nor Constantine (who has since returned) have responded to our messages. We have no explanation why Fitzgerald did not want this sale to proceed despite the fact that they offered the price, vehicle and assurances of service coverage, but Fitzgerald has made it abundantly clear that they have no concerns about misleading us or wasting our time in the process.stay away
by sebry on 10/12/2013updated 04/25/2025Collection of people who do not what they are talking about. The told me I can pay my down payment with credit card and when I got there I was told I can't pay with a credit card. They told me I will get a two year tag and registration fee… and gave me only one year. four of their sales people told me I do not to do anything to get my permanent tag in my state only to find out later by myself I need to provide them with emission and inspection papers. Stay away from this place. I should not have bought my car from them. I know I am not servicing my car with them.We apologize for the miscommunication on the tags and down payment information. We want to work this out for you. Would you be willing to talk to the General Manager of the location? Thanks again for your feedback.
Great Custmoer Service
by LM1234 on 03/10/2014updated 04/25/2025From the beginning, my sales experience at Fitzgerald Subaru was painless and enjoyable, thanks in large part to my salesperson, Kimberly F. She was so thorough in reviewing with me the vehicle I wanted to purchase. She was also very… concerned with my 100% satisfaction in making a vehicle choice. Further, when I went back to the dealer to get my permanent tags, Butch P. was so great! Got my tags on in seconds and then offered to run my car through their car wash. Much needed after all the snow we had! Great service all around!!It's great to hear that you had a great experience with Kimberly. Enjoy the new Subaru!
Good Purchase Experience
by MarkMaryland on 03/04/2014updated 04/25/2025I recently bought a 2014 Subaru Outback from Fitzgerald Subaru. Peter C. was a true asset as my sales representative. He answered questions, offered good input, and did it with style and low pressure. His management was low key and… supportive. Experience with the finance office was positive as well. Overall it was a great experience.Thank you for your kind words. It's great to hear that you had such a lovely experience at our dealership. Thanks again!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
About our dealership
It's good to hear that it went well and I'm glad we could help. Thanks again and we look forward to seeing you in again!
by clstevenson2 on 05/28/2014