Mercedes-Benz of Salisbury
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Customer Reviews of Mercedes-Benz of Salisbury
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16 sales reviews
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WORST EXPERIENCE
by Upset Customer on 10/12/2020WORST EXPERIENCE EVER!!! I Purchased a used E class Mercedes on LAST THURSDAY..took my down payment and all...THEN, they told me my car wouldn’t be ready until Friday because it wasn’t MARYLAND INSPECTED. FRIDAY comes and they tell me the… brakes Failed inspection so now i have to wait until Monday to get the vehicle because they have to wait until parts arrive...here it is Monday and “”“once again””” my car isn't ready because apparently the car salesman resigned on Saturday so my car was somehow overlooked!!! This is completely unprofessional and i am beyond pissed!!! How do you take someones money for a deal....but don’t give them what they purchased until 5 days later!!! Now i’m walking into Tuesday with no vehicle...i will not be recommending anyone to purchase here! And to think ...i came here because i always felt Pohanka was the better dealership to purchase from on the eastern shore . upset and highly disappointed!!!Awesome experience
by Misty and Tim on 07/07/2020Our experience buying a car here was the best we have ever had hands down. Absolutely no pressure. They really pay attention to you and help you break down all your wants and needs and match you to your dream car. Pepe is an amazing sales… person who has an incredible eye to detail and is so attentive. I truly don’t think I would have found my car if not for their team. They seemed to know what I wanted before I did. I would recommend this fine establishment to anyone.Good Personal Skills
by SABU1949 on 06/25/2016I was veery glad that I went, they treated me like family. Made sure I knew about my purchase and made me feel comfortable about my visit at the dealership. I will go again.Totally pleased
by Mary722 on 05/06/2016Last year when my husband needed a new car, we were in the midst of moving and he was retiring, so I did most of the preliminary research on line. When we narrowed it down to a Mercedes GLA, we contacted several dealerships and were given… the best deal and outstanding service from Pohanka, particularly from Gabbee Blanchard Williams. I was so pleased that we went back the same month, and traded my car for a Mercedes CLA. Gabbee has gone above and beyond to make these transactions stress-free and her continued follow-up has been consistent. Their service department has been excellent also, in making that we were satisfied. I would gladly go back to Gabbee at PohankaAAA+ Sales person
by ckorm099 on 02/10/2016First time I have to say buying a car/suv was enjoyable. Duane Briggs comes highly recommended and will definitely be using him again.Outstanding Service
by AngieStrouth on 01/26/2016George Merritt did an amazing job putting me in my new vehicle. He got me in my price range and made sure I got all the features I was looking for. He will be my go to anytime I am looking for a vehicle.Pohanka of Salisbury and salesman George Merritt
by TWCOLE45 on 01/25/2016We bought our first car ever from Pohanka and George Merritt, but it will not be our last. George made the buying experience fun, professional and painless. He follows through on what he says and keeps in touch after the sale to make sure… everything is good. We would recommend George and Pohanka to everyone. Actually a month later may husband went back and bought a car from George and also our daughter.False promises and poor communication
by jhoogenhout on 12/26/2015Beyond disappointed with this dealership and its team. Put a down payment on a GLK250, made arrangements to drive 12 hours to pick up the car, and we were called by the salesman two hours later to inform us that they have elected to sell… the car to a customer in the dealership who had not yet put any money on the table. To make the situation worse, we spoke to the manager, Rob who openly said "this happens all the time" and then went on blame his own salesman, Duane for the mistake. Absolutely unprofessional and embarrassing on their part. It is a shame that this team is representing a luxury brand as impeccable as Mercedes-Benz.Great experience overall
by Tinyrucat on 03/20/2015This was our second car we have purchased from this dealer and it was yet another great experience. Gabbe was patient and showed us multiple vechicles and helped us find the best deal.Great Experience
by sunnydays55 on 03/07/2015My husband and I purchased a used E Class convertible from Pohanka. The staff provide exceptional service and assistance with all matters relating to our purchase We will continue to use Pohanka for all of our future purchases and service… needs. We highly recommend this dealership.Great Experience
by gator57 on 11/16/2014I dealt with Gabbee during my vehicle purchase. I was in DC and had to rely on phone and email communication prior to akin the drive to see the car. Gabbee was very responsive to questions and had the deal worked out for me prior to my… arrival. The vehicle was just as described and they honored the price quoted for my trade-in and vehicle purchase. Best experience ever buying a car!Awesome car buying experience
by haleystevenson on 07/26/2014Me and my boyfriend went in yesterday and talked with George(Mercedes/Pohanka dealership) I have purchased 4 cars in the past from other places and sales associates this was by far the best car buying experience I have ever had. He was very… helpful and friendly. We didn't feel like he was just out to get our money, He made sure we were very satisfied and comfortable. I would highly recommend George at Mercedes!Great people!!!
by benji10 on 09/07/2010I recently purchased my third Mercedes from Pohanka and the experience has been exemplary each and every time. Their deals are more than fair and they pickup my vehicles with a roll back truck and drop me off a Mercedes to drive whenever I… need service, and I live 70 miles away. My decision on where to buy is based on the service I receive after the sale. I am a true beleiver that the best price is not always the best deal.Poor communication and untrustworthy
by zollie on 03/07/2010Had a deal on a car here, then they proceeded to sell the car out from under me. Won't work with this dealership again. Sales manager blames poor communication on the part of the sales person I was dealing with. Seems like an… institutional problem that should be addressed and fixed.Clueless unhelpful sales lady
by smdub on 02/22/2014updated 04/25/2025I just wanted to check inventory and get a quote if they had a specific vehicle in stock. All I got was a run around. Just answer my TWO questions please? Finally send me data on a car another dealership had. Yeah I know where that one is -… its listed on the other dealerships website. Said she didn't want to give me a quote because it might be "not within reach." Mam, I know what MSRP on the vehicle is. The MB website clearly displays that. Are you going to charge me MORE than that?fantastic experience every time
by jim11777 on 02/21/2013updated 04/25/2025I have been dealing with Mercedes Benz of Salisbury, Bob S. (salesman) and Cathy N. (GM) for years and it is always incredible and easy. I highly recommend you go to Mercedes Benz of Salisbury and see Bob S.
About our dealership
I would demand my money back before ever driving away in the junk. I would have told them to pound sand after brakes failed
by M on 02/06/2025