Customer Reviews of Pohanka Toyota of Salisbury
Review type:
22 reviews
Sort by:
Bait and switch sales tactics
by Kathleen on 06/24/2024The price we agreed to with the Salesman was totally different than the price on the sales contract when we met with Finance! They have a business practice of "market adjusting" the MSRP or sticker price. The vehicle we were purchasing had… an MSRP of $47,747 which we agreed to pay if they threw in a roof rack. They did, we shook hands......the sales contract was then written for a sales price of $52,900 plus taxes, tags, and other superfluous fees!!! When we questioned what happened we were told the Sales Manager "market adjusted" the price because the vehicle, Toyota Highlander XLE, was in high demand. We were trading in a 2021 and paying the difference in cash. We walked out, went to another dealership and paid $5500 less for the same vehicle and were offered a military discountNever Again
by WD on 01/14/2022Through the years my family has bought several vehicles from Pohanka and recommended the dealer to others. Then on 12/23/21 I purchased a ’17 “certified” Prius Prime from them. First minor problem: there was an issue getting a temp tag… from DMV – obviously not Pohanka’s fault; however, having made an appointment to return the next week to get the temp tag, I arrived to find that nothing had been done and I sat at the dealership for over an hour before it was determined that I would have to come back again the following week. Second (less minor) problem: the first extended trip in the car resulted in significant water appearing on the passenger side floorboards even though driving in dry conditions. An appointment was made for the vehicle to be seen by their “Water Doctors” – drove over an hour to Pohanka at the scheduled time only to find that the Water Dr was not going to be in that day. They did evacuate the AC drain line as we guessed that was the most likely culprit, so now I get to wait and see if that solved the problem and if the stink of wet carpet will ever go away. Third (major) problem: Pohanka called to inform me that their finance office had made a mistake, and my monthly payment was going to increase. How is it possible, after signing a mountain of paperwork, that the terms can be changed over the phone?! I doubt I will stop buying Toyotas based on this one bad experience, but I will definitely stop buying from Pohanka and recommend the same to others; this dealership is not what it used to be.kyle's great service
by Mary on 12/08/2021I always have my vehicle serviced at Pohanka Toyota in Salisbury md. Kyle is amazing and very professional every time .He is customer supportive! I haven't any problems with the work that was done on my vehicle either ,So a thank you to… the service folks as well.Sales person John Arieta
by Mark Merritt and John Wallace on 04/24/2021John Arieta recently sold me a nightshade 4Runner and his excellent service and professionalism was impressive and very much appreciated. John provide great communication skills and followed up on all options that we wanted. Without… John's continued support we might not have purchased our car from this dealership. John's knowledge and management of the deal was excellent!No help over the phone
by Dennis on 05/06/2019updated 05/14/2019None of the questions above applied. I needed an NA for most of them. Call parts for a schematic. Parts sent me service. Left message, no return call after 2 hours. Called them again and got the party I wanted. He sent me back to parts.… Parts referred me to head of service. Left message again. So far, after 3 hours no return call.Best Decision
by SumerR on 01/30/2019I bought a 2019 Camry last week and my expeirence has been the best. David Brooks was not only kind and welcoming but he fought for me for 8 hours ( Literally) until he could get something worked out for me. I would never go to another… dealership after having the best experience at Pohanka Toyota! Thanks David!Third purchase from Jeff Dale
by AMB on 12/30/2018My husband and I purchased a brand new Toyota Tundra this week and he won't stop grinning. Jeff put him in exactly what he wanted! Autumn BallBest service
by AB on 12/30/2018Once again, Jeff Dale took me over the finish line with the Toyota Tundra I WANTED at the price I felt comfortable with. Look forward to buying a fourth from you for the madam soon! Thanks Pohanka.Three Strikes
by jennarteacher on 03/22/2017I have had nothing but issues with Pohanka from the beginning. When I made the decision to buy my 2015 Toyota Carolla, the dealer who was selling me the car said "just between us girls, why don't you look at this other car". I was annoyed… but kindly told him no thank you. After I went through the purchasing process, I was ready to leave and noticed that there was no license plate on the front of the car. The dealer told me that MD has a new law that if there is no bracket, there is no need to put one on the car. Two days later, I was cruising with my two boys (4 and 1 at the time) and I was pulled over by the police for not having my plate on the front of my car (strike 1). Months later, I get a notice in the mail that the bank was going to put a lien on my car because Pohanka did not put them as the loan holder on the title (strike 2). On Saturday, I took my car in to get an oil change. I was irritated that they did a tire rotation without asking me and then charged me for it anyway. On top of that they had a laundry list of random things that they "recommend" me have done. I declined everything but an air filter and the oil change (but still not mention of rotating my tires). The next day when I drove my son to the doctors, my wheels were vibrating so badly I couldn't hear him talking to me from my back seat. So, I took it back in and asked them to take a look. After waiting an hour, I was told that essentially I needed four new tires. I was furious! I explained that my car wasn't doing that when I brought it in and it had to be something they did to make the tires vibrate like they were and that I was absolutely NOT going to buy four new tires. He told me that they would put the tires back the way they were before they touched them on Saturday. I allowed them to do it even though in the back of my mind I didn't know what difference it would make if they were SO bad! When he came out to give me my keys I asked him if he was going to refund my money from the original rotation, since I didn't ask for it to be done. He smiled and told me that he had to charge me and that I was lucky he wasn't charging me for the "unrotation". I couldn't believe what he was saying and at this point I had, had enough. I said "Well, that certainly is nice of you....but I won't be coming back!" My suggestion, don't buy from them and don't go to their service department. They will find any way to rip you off!Outstanding Personal Attention!
by Kimberly57 on 10/27/2015I wanted to write a review and let everyone know that I am very happy with my lease. Meghan Fitzgerald who helped me from start to finish. She showed me that she cares about the customer, cares about the business, and the product. She… was able to get me what I wanted at a price I was comfortable with. Thank you so much and I hope Meghan will get the attention she deserves for the outstanding service she provides for the company. I almost forgot to mention that my son and his wife had just worked with Meghan and she was so wonderful with them that is why I called her. Best advertising is a satisfied customer.no one likes being lied to
by aidensgrand on 10/21/2015lied to by salesman------then -after 1st tire rotation--- wheelcover falls off within days---- and only the manager can approve replacing it ---and geee--hes never in and cant return a callWalked out with what we want!
by tlshultz on 05/22/2015Every single person we experienced in Pohanka Toyota and Nissan was extremely friendly and helpful. I don't think we have a single complaint regarding the experience. Everything worked out just the way we needed it to, and we walked off the… lot with a beautiful, gently used 2013 Scion xB. Huge shout out to Ryan Herring, who helped us 5 minutes after submitting our interest online all the way up to the end, and dealt with my indecisiveness with the utmost patience. Also a shout out to Rachel and her trainee in financing. Everyone was so personable, down to the gentleman that helped us make a spare key and all the other sales reps that we didn't get names for. I am literally raving about this place. This was our first time getting a loaned vehicle in an actual dealership (as opposed to buy here pay here), and we were worried about being taken advantage of with crappy people since you always hear bad stories. I would send any of my friends and family to this place. When the time comes to purchase another vehicle, we will be back. Thank you so much to everyone in those buildings. You made our first experience so easy and pleasurable.Excellent Service at Pohanka Service Department
by duckie303 on 04/26/2015Quality service and excellent customer care. Receive follow-up call asking if customer is satisfied with work done. Pleasant lobby while waiting for your car to be serviced. Shuttle service if you are dropping off your car.Fantastic Experience
by Claireham on 04/19/2015My family had a fantastic experience buying a car this weekend. After inquiring about the car online, we received an email promptly from Collin that included not only a straightforward spreadsheet with all of the out-the-door pricing, but… also a personalized video to show us that the car was on the lot. My dad was able to provide all the needed information over the phone as my mom and I drove 1hr45min to the dealership to pick up the car. Signing with Rachel was fast and efficient. We are very pleased with the service we received and how easy the process was.My vehicle purchase experience
by Coolrides on 03/29/2015I Purchased a new truck. They were very helpful, courteous and they answered all of my questions while I was purchasing my vehicle. Collin Mumford was my salesman.An amazing experience
by Beachblonde85 on 03/16/2015updated 03/27/2015Buying a car is never anyone's cup of tea but this time it was an awesome experience. My salesman Collin Mumford made the process painless and very easy. He listened to what I wanted and found the perfect car for me. He didn't put me into… what he wanted to sell me and kept me at my price point and got my monthly payment under 300! After everything was signed he even took the time to go over all of the ins and outs of my new car and made sure I understood everything before I left! Couldn't have asked for a better experience!Best Dealership!
by Benzgirl5 on 03/07/2015Pohanka is the best dealership I have ever dealt with! The people are pleasant, honest and easy to work with! They treat you great long after the sale! Very knowledgeable and willing to deal! Recommend highly!Service going downhill... SAD...
by tomasas on 10/18/2008I did purchase 2 vehicles from Pohanks Of Salisbury within the past 3 years. 2006 Toyota Tundra and 2007 Toyota Yaris. Both transactions were good and i was happy. About 3 weeks ago i decided to trade my Tundra for a Scion Xb and… contacted dealership via e-mail about my options. I also asked about estimated price that they would give me for my Tundra. I had an e-mail from them immediatelly asking questions about the purchase of the new vehicle, but not a word about the Tundra and the trade in value. I followed with 2 more e-mails about possible appraisal, but still haven't heard back from them. This situation just showed me that dealership only interested in selling new vehicles, but not taking care of the customer that's been with the dealership for 3 years. Was also thinking next year about trading in my Yaris, but not anymore... at least not at Pohanka Of Salisbury. In this tough market they should be grabbing each sales/trade lead, but they're not... Definatelly will think twice before i take my business back to them... Will try other dealerships in the area...service
by yodagirl2659 on 01/17/2013updated 04/26/2025Every one friendly & professional. Waiting area is very nice and there is a cafe with a variety of refreshments. My Camry receives quality care and a wash after every service. All done in a timely manner. Shuttle service is a plus.No BS - Promises Kept - Car Delivered Over 200 Miles
by rcbcpa on 03/03/2014updated 04/26/2025My Pohanka experience was amazing. My salesperson, Rachael R., was a complete professional who gave me no BS, did not waste a minute of my time, and delivered on every promise. Amazingly, I have never even met her. I actually contacted… Pohanka through Edmunds by accident. My first words to Rachael were an apology for my accidental contact - I was just too far away. Rachael's response was, "We deliver." When I explained that I was over 200 miles away, all she asked for was a chance to confirm what she was pretty sure of. She would not make a promise that she could not keep. She called back moments later with a confirmation that she would arrange a Pohanka delivery. She did this while still giving me the BEST "out the door" price, and the 218.5 mile delivery was FREE. I was never rushed or annoyed by her. She even sent me a TXT message while home with influenza to make sure that I had all of the info that I needed. If you are like me and HATE dealerships, and cannot stand the sad ethics of car salespeople, then just call Pohanka and ask for Rachael. You'd be a fool to call anyone, anywhere else. That is unless you like being at a dealership all day. I have NEVER been to Pohanka. My one regret is that I was never able to meet Rachael. The strangest thing was that I did not buy a fleet of LandCruisers; I only bought one Corolla. This was an absolute "best practice' example. Rob BakerNew car
by beerman9 on 02/26/2013updated 04/26/2025My name is Robert Kenney and I just want to say that after numerous car purchases over the years I have found a dealership for life. I had the best experience at Pohanka Toyota of Salisbury. The complete professionalism of my experience… was great. My salesperson went far beyond their duties to get me the best price for my trade and found me the perfect new car for my needs. Even while waiting to complete my deal was a first class experience in the show room that has all the comforts of home. Everyone involved in my purchase made this a wonderful painless fast experience. Highly recommend this auto group to anyone looking for a new or used car.
Videos
About our dealership
Welcome to Pohanka Toyota. We have been serving Delmarva for 19 years and Pohanka Automotive Group has been serving the Washington DC, Maryland, Virginia area since 1919. Customer service and our commitment to excellence are priority number one. We look forward to the opportunity to have you as part of our family for many years to come.
What sets us apart
Pohanka Pays it Forward
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area