Customer Reviews of BMW of Silver Spring
Review type:
excellent service provided by Mr. Miguel Méndez
Review of BMW Genius
by The Fox Family on 04/19/2025The service provided by the BMW Genius- Atim was excellent! He spent 2 hours going over our new BMW with us. He was very professional and patient explaining the high tech options of the X5.Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
excellent service provided by Mr. Miguel Méndez
by Mission of Costa Rica on 03/19/2025updated 03/27/2025I would like to express my gratitude for the excellent service provided by Mr. Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitude, ensuring all my questions were answered… and guiding me through the entire process with patience and expertise. His commitment to customer satisfaction was evident in every detail, making the purchasing experience smooth and enjoyable. Thanks to his advice, I was able to make an informed decision, and I am very satisfied with my purchase. I highly recommend Mr. Méndez to anyone seeking personalized, high-quality service at BMW. Definitely a five-star experience!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Scott Sohn Delivers
by Kano N on 02/08/2025Just bought a third BMW from Mr. Sohn. No one works harder to give you the best deal on a new car. Easy to work with, good communication. Silver Springs BMW is the best in the area.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TOP Quality Dealership
by Sameer Shaikh on 02/02/2025I bought the 2025 X5 from this dealership. Miguel Mendez is an excellent salesperson and very honest. The whole car buying process was a breeze because Miguel kept me informed in advance and made sure all the paperwork is ready. I live… 2 hours away from the dealership and only bought the car because of Miguel excellent customer service. He gave me a very good price on the car. I will be definitely be buying future cars from Miguel and this dealership.Hello Sameer, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!
A Flawless Purchasing Experience!
by Kayla on 01/25/2025Ron Askew is simply phenomenal!! As a first-time car buyer, Ron took care of me like family, going above and beyond to make my purchasing experience a total success. After some research, I became interested in the X2 xDrive28i and Ron was… very attentive to the features I requested upon test driving the model. He truly did the impossible—locating a vehicle with my exact specifications out-of-state and coordinating a dealer-dealer trade to get it! Ron kept me informed throughout the entire process, and when I went to finalize the purchase, even surprised me with all-weather mats as a warm welcome to the BMW community! I am so happy with my new vehicle; I still cannot believe my dream car became a reality, and I cannot thank Ron enough for his unending service and support!!Hello Kayla, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
HORRIBLE Customer Service
by Freeman on 01/20/2025Worst customer service experience ever! I have purchased and serviced cars from Lexus and Mercedes and today received the worst customer service in my life from a Service Manager. If you are looking for courtesy, decency and respect, then… look elsewhere.Mr. Freeman, Thank you for taking the time to speak with Mike Fastman, our General Manager. Mike truly appreciated your feedback about your recent service experience. Mike was happy to hear you will be coming back in to complete the repairs to your vehicle. As we hope you know, we do value our clients and take their concerns seriously here at BMW of Silver Spring. Should you need further assistance, feel free to contact Mike Fastman, our General Manager, at mike.fastman@mileone.com or by phone: 301.679.4375. Thank you.
Thank you Ron Askew
by Yana R on 12/27/2024I had the pleasure of working with Ron Askew. He assisted me thru my buying process and it took a weight off my shoulders. This was so refreshing and added value to my experience. Thank you Ron for helping me to accomplish my dream. If you… are looking for a BMW Ron at BMW of Silver Spring is your person. Also, the atmosphere at BMW of Silver Spring is calm and comforting it gave me the chance to decide my options without feeling rushed and flustered. From the receptionist to the moment I meet with Ron to discuss my dream vehicle and even Tolu and I joking about my bow after he place my temp tags on. My buying experience was amazing and I love my X7. Thank you Ron and BMW of Silver Springs.Hi Yana, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
4th Lease is the Charm!!!!
by Tonia J on 12/03/2024updated 12/11/2024I just completed my 4th lease at BMW of Silver Spring and with sales consultant Ron Askew. I highly recommend this dealership and Ron Askew if you are in the market for a car. Ron is very attentive to his customers and goes above and… beyond to assure he helps you get the car you fall in love with!!!! I am sending all of my friends to Ron!4th Lease is the Charm!!!!
by Tonia J on 12/03/2024I just completed my 4th lease at BMW of Silver Spring and with sales consultant Ron Askew. I highly recommend this dealership and Ron Askew if you are in the market for a car. Ron is very attentive to his customers and goes above and… beyond to assure he helps you get the car you fall in love with!!!! I am sending all of my friends to Ron!Hi Tonia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dream Car - Dream Experience
by Will on 12/02/2024I had the pleasure of interacting with a salesperson, Desirea Jackson, and the sales manager, John Thomas. My experience at BMW of Silver Spring was 5-star, beginning from when I walked through the door and through when I drove my new 2025… X5 xDrive50e off the lot. Usually, if I know considerably more about a vehicle than the salesperson, I cut my visit short and look elsewhere or request another salesperson. Why? Because if the salesperson hasn’t taken the time to learn everything about his or her product, it tells me that I’m just a number and a commission and there will be a halfhearted follow up after the sale. However, in this case, Desirea knew the X5 inside out and even shared information with me that I didn’t discover in my research. She was also pleasant and professional without being pushy. Desirea walked me through the vehicle ordering process and ensured that I only added options that were necessary for me instead of pushing them on me for an increased sale. The sales manager, John Thomas, subsequently introduced himself and revisited my order request to ensure that I was happy before submitting it for processing. They both kept in touch with me via phone, email, and text to keep me informed of my order status despite explaining that I could track the process via the app. The fully loaded X5 arrived 22 days after placing my order and it was ready for pickup two days later. Desirea welcomed me and made me feel like a VIP throughout the pickup process and John gifted me an additional thank you gift. Thank you, John. I also want to thank Amit, who walked me through the apps, the vehicle setup, the registration process and, most importantly, how to get the most out of the X5. Amit also shared his personal experience with the X5 and then shared some useful information about operating the X5 efficiently. Thank you, Amit. Bottom Line Up Front, my ordering and post sales experiences were 5-star and I attribute them to Desirea, John, and Amit. I am sharing this because the sales persons at BMW of Alexandria and Passport BMW treated me like I was a nuisance instead of a serious buyer. By the way, I paid cash for my vehicle. Therefore, it is because of my experience with BMW of Silver Spring that I recommend them over their competitors in Camp Springs, MD and Fairfax, Virginia. In fact, I’ve heard similar stories from friends who, based on their experience, refuse to purchase a BMW from Alexandria BMW.Hi Will, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have my dream car because of BMW of Silver Spring!
by Erica on 11/19/2024I recently purchased my dream car, a 2025 430i xDrive Coupe, from BMW of Silver Spring. For the past 2-3 weeks, I have been relying on a car rental service for transportation for my household. My goal was to be in possession of my dream… car by 11/22/2024. From the moment, I requested a quote for my dream car, my Client Advisor, David Davila, went above and beyond to find my dream car before my 11/22/2024 deadline. David went above and beyond by broadening his search efforts and received the blessing from a BMW dealership in Missouri who had my dream car with the exterior color, interior upholstery color, trim, and features/options I wanted my car to have. David was able to give me an extremely better, good faith offer than another BMW dealership in Maryland offered to me. The other BMW dealership’s good faith offer was significantly higher. David honored the fact that I requested for an offer via Edmunds. David was able to find and secure my dream vehicle and have it in Maryland by 11/7/2024, opposed to another BMW dealership in Maryland who found me another vehicle that was being shipped out of New Jersey, which meant that vehicle would have been in Maryland after 11/7/2024. David informed me of BMW’s military incentive, where as the other BMW dealership never mentioned this incentive to me. David informed me of BMW’s incentive where if anyone in my household currently owned a BMW, I could receive an incentive for that as well. The other BMW dealership never mentioned that incentive to me. David Davila gave me real time updates throughout the entire process while we were waiting for my dream vehicle to clear customs at the Port of Baltimore and the In-Transit Process by the Carrier. Finance Department employee, Pedro, was very thorough and informed me of great warranty’s and protection plans/coverages for my vehicle. Also, Pedro was very thorough in providing me with a few ways I could choose to finance my dream car. Finally, Amit, Product Specialist, gave me an extremely, thoroughly and detailed training session in setting up my BMW app, syncing the app with my dream car, how to use all of the features in my car. As a first time, BMW buyer and beyond pleased with the extremely high level of professionalism and customer service that I received from BMW of Silver Silver Spring and the Team members that I mentioned in this review throughout my entire experience in purchasing my dream car!Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
MY FIRST NEW BMW
by Lisa on 11/03/2024I had great experience and everything works out smoothly. I highly recommend Scott if you are looking for a bmwHi Lisa, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
Ordering a bespoke BMW from the factory
by Zed Veir on 10/22/2024If you deal with BMW of SS I highly recommend you deal only with Scott Sohn. I had a wonderful buying experience with this guy. He is calm, highly informed about the product, never pressuring and aways wanted to make sure I felt comfortable… with the deal. Since I pre-ordered the vehicle of my choice the wait period from order to delivery was about 10 weeks. During that time he was aways available and attentive to my requests and changes. Even though the deal was done, Scott still took the time to answer my calls and texts. In this day I am so surprised to find someone who truly follows through with their promises. Thank you Scott!Hi Zed, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Thank you Scott!!!
by Khoudia on 10/10/2024I really enjoyed my experience getting a new car from BMW Silver Spring. Our Salesperson Scott Sohn was extremely professional, nice,thoughtful and helpful. He really took all of our concerns into account and for that reason, we drove away… with a new car from our first visit.Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Ron aka Mr.AMAZING was a pleasure to work with.
by Arlette Shane on 10/10/2024My husband surprised me with a new car just because. But before he could tell me about my surprise, he couldn't stop talking about Ron Askew. He kept raving about Ron's exceptional customer service, his genuine care and understanding of our… needs, and how he perfectly understood what my husband was looking for in a car for me. He talked so much about Ron that I absolutely had to meet him. I insisted that my husband pick me up from home so I could get my new car and finally meet Ron in person. When we arrived back at BMW, Ron greeted us with the biggest smile. He was the kindest, most polite, and least pushy salesman I had ever encountered. He made us feel incredibly comfortable with our purchase. Unlike most new car salesmen who always try to upsell and push some kind of "deal" that's not really in the customer's best interest, Ron was never pushy. He was solely focused on meeting our needs and ensuring we understood the entire process from A to Z. Working with Ron was nothing short of amazing. I wish I could give him 100 stars instead of just 5. He truly deserves to be named Mr. AMAZING.Hi Arlette, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Ask for Ron!
by Chi Chi on 09/28/2024If you're in the market for a luxury car I would definitely recommend BMW of Silver Spring. As a long-time Mercedes client, I was skeptical about purchasing a vehicle from BMW. I must say, this dealership exceeded my expectations. Ron Askew… was my sales associate and he was a gift from God. He was so patient and well-informed regarding inventory. Initially, I was not even sure what I was looking for exactly, but I told him my needs, and he matched me with the perfect fit. The process was smooth and for the first time, my entire day was not spent at a dealership purchasing a vehicle. Ron was quick and moved the process along seamlessly. Not only do I recommend this dealership, but I also recommend Ron! He welcomed me to the BMW family with top-notch professionalism. I love my X1. Thank you, Ron!Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Great sales team
by Bob on 09/15/2024updated 09/20/2024My 2019 BMW X3 started leaking from the roof antenna (!?) this summer and the water shorted out the electronics until fault warnings lit up dashboard like a Christmas tree. Then, while the car was in the dealer's repair shop, the power… steering unit failed for unexplained reasons. Since it was a BMW, the cost of fixing that was absurdly high (nearly $10K) for a five-year-old car. So I decided to get rid of it. At that point, sales consultant Dave Davila stepped up. He arranged a fair price for the trade in and got me into a new 2024 BMW X3 30i for a reasonable price. We negotiated over the phone yesterday and I drove the car home that afternoon. Dave was a pleasure to deal with - knowledgable, helpful and considerate. He spent hours showing me and my wife how to operate the new features, and making sure we were happy with the purchase. I love driving the car and fiddling with the new features, and I give Dave a five-star review for getting us through the process. I just hope the new BMW performs better than the last one.Hi Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love my new BMW x3 30i
by Bob on 09/15/2024Five stars to David Davila for getting my wife and me into a new 2024 BMW X3 30i with so little drama or fuss. Dave was knowledgable, helpful and considerate. He worked with me on the trade-in and price, and then patiently showed us all the… new features. He was a pro all the way, and I'm grateful to him. Unfortunately I had to buy a new car because my 2019 BMW X3 had crapped out. Water leaking from the roof fin shorted out so many electronics that the dashboard lit up like a Christmas tree. Then, when it was in the dealer's shop, the power steering unit failed. Here's hoping my new BMW is better than the last one.Hi Bob, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding service.
by Ivan Prosperi on 09/02/2024This is our 3rd BMW purchase from Miguel Mendez @ BMW of Silver Spring, and I have to say, it is very likely we would not have purchased these vehicles had it not been for Miguel. He is extremely professional, patient, well spoken, and… knowledgeable. He is available to you all year round to talk to you about your current and your future car. Buying a car from him is what the car-buying experience should be. We 100% recommend him to all our friends and family to go see him when it comes to buying a luxury car. As for BMW of Silver Spring, we would also recommend them 100%. The team there is super professional, they do their best to put us in a loaner when we take the car to the shop. Our service professional is Delfin Green, he is exceptional, responsive, and always in a good mood. Del listens to you, and he does his best to tend to our needs. Overall, most of the team @ BMW of Silver Spring are very professional and organized, everyone from the front desk to the service department personnel are very respectful. We love that dealership.Hi Ivan, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Ron Askew is "THE MAN!"
by TD GRAY on 08/20/2024Ron Askew at BMW of Silver Spring was nothing short of AMAZING. This was my very first BMW experience and Ron was patient and very easy to work with. In fact, my first ride in a BMW, driver or passenger, was with Ron. I walked into the… dealership, told Ron what I wanted, and he made it happen, and in a timely manner. Let me also say, Ron came HIGHLY RECOMMENDED, and I can see why. Ron was very straight forward and honest. Everything he told me he delivered on. I cannot thank Ron enough and look forward to many more great buying experiences with him.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Best experience purchasing my dream car!
by Campbell on 05/23/2024Scott Sohn was excellent and instrumental in locating the car that I wanted and helping to get it from NY to Maryland just in time for my birthday. My experience was effortless, stress-free, and exceeded my expectations. Thank you Scott for… your guidance, knowledge and professionalism during this process!Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Stephanie Mavis on 03/28/2025