Customer Reviews of Herb Gordon Subaru
Review type:
My go to Service
My go to Service
by QCasL3e on 06/18/2024This is my go to service place i have a closer one to my place but i choose to drive 25-30 mins to go here and service my car here. Staff are professional and friendly place is clean. They got a reasonable price for service i always go to… this guy name Luis Prada like a luxury brand because he got a luxury service always inform you whats going on and the time he said it would be ready and its right on the spot unless they find something that they need your attention.Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Excellent service - Luis was very helpful
by GTW20903 on 05/29/2024Brought the car in for a mysterious rattle. Luis Prada worked with me and technician Victor to identify the source of the sound and sent photos and videos of the diagnosis, part replaced, and new part installed. Very impressed.Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Luis Prada MileOne Subaru
by Theresa on 05/17/2024This is the first time I’ve had my own personal service representative and it’s FANTASTIC! Luis Prada is responsive and really cares about me!Hello Theresa, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!
Great service!
by Uvabarry on 05/16/2024Received the normal great service. All concerns resolved, and in a very timely manner. Luis Praha was great as my service advisor.Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Service Department
by Harry95 on 05/10/2024Herb Gordon Subaru has not failed me at providing excellent car maintenance service. I can’t recall a time when they did not! I appreciate their car wash and loaner car service at no cost! Best of all they try to offer good deals and help… me save money! I appreciate Luis Prada too, as he always looked out for me, getting me good deals on service work and giving thorough explanations of major car maintenance service work, like even brining me into the mechanic shop to show me the work being done, as I like to know where the problem is and how it’s being fixed. Also, he was always ready to respond to my phone calls whenever I thought a problem wasn’t fixed. Thanks for all the great work!Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Always a smooth experience
by Goobert on 02/28/2024I've been coming here for regular service for a few years now and they've always taken care of me well. Whether it's a standard oil change or something more specialized, I feel that they are careful in their service and honest about the… state of the car. Gives me peace of mindHi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
First Rate
by Kchapple on 02/16/2024I drive an hour each way to have my car serviced by Herb Gordan Subaru. They consistently take great care of my car and are ALWAYS friendly. Specifically today, Karl Cook went out of his way to make sure the service went quickly and… smoothly. And the woman who finalized my bill (I did not get her name) was very cordial and clued me in to the frequent oil change program which I will absolutely take advantage of in my future visits.Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
John Robinson was great!
by Daniel Z on 01/30/2024Terrific service, every time. Today was no different. Every time I go in for service it’s quick, friendly, and most of all, quality work.Hello Daniel, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Ms. Reena
by Reena Maith on 08/22/2023Since I purchased my car 2021, I have experienced a caring service staff and great service of my Crosstrek. When I had a small complaint it was taken seriously and corrected to our satisfaction.Hi Reena, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good service
by Loralee on 02/25/2023Provide a loaner carHi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Amazing Service!
by ImHim921 on 02/22/2023updated 02/27/2023Absolutely loved my experience at Herb Gordon Subaru! The staff is very friendly and helpful. My car was in the care of Luis and he was an incredible help! He’s a very genuine and personable guy. He made me feel like he had my best… interests at heart and kept it real with me through the whole process. Truly appreciated his dedication to great customer service. It doesn’t get much better than him!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
1st service
by Minkelly on 01/18/2023Ready as stated. ThanksHi Minkelly, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Awesome service!
by Nelson D on 01/09/2023The service at Herb Gordon was exceptional. Very efficient. Clean waiting areas.Hi Nelson, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Trifecta?
by Steve Y on 11/12/2022Purchased our 3rd Subaru from Herb Gordon Subaru, Silver Spring, MD. Mr. Al Goldberg guided us through the acquisition of the last two, a 2023 Outback and a 2018 Forester. In both cases, Al quickly found the model we wanted with the color… and features we wanted. He kept us informed of the status of each vehicle as they moved in our direction. He arranged for very efficient delivery on the day of pick-up, respecting our time. His explanation of features was clear and very helpful, and he remains available for follow-on questions. Al and Herb Gordon, in general, certainly seem focused on customer care and service.Steve, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Wonderful experience
by Wendy W on 11/25/2020Al at Herb Gordon Subaru was wonderful! He made the experience quick and easy. He was so helpful and gave us many options! I highly recommend Al!Wendy, thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!
The golden standard in customer satisfaction
by ForcaBarca on 07/08/2018Herb Gordon Subaru represents the golden standard in customer satisfaction, not only among car dealerships, but among all the service industries. I have been going to Herb Gordon Subaru for more than three and half years. My experience… has been always pleasant, everyone is friendly. It was until three weeks ago, I had the opportunity to truly appreciate the unbelievably exceptional customer service a five-star diamond customer care commitment. I noticed my 2015 Forester was tilted towards the driver side since a month ago. Initially I thought it was just my optical illusion. I noticed more and more that something was not right as time went on. Finally, I stopped by my local gas station. The gentleman there immediately pointed out that I had a broken shock coil on the rear tire on the passenger side. Sure it was, the car almost sat on the tire. The car needed to be fixed ASAP. Working full time and going to evening school, I cant afford not to have a car. I called Herb Gordon Subaru service manager Ken, explained my situation to him. It was 12:30 PM, Ken said none of his loaner cars had come back yet. He told me just came by and he will get a rental car from Enterprise for me if there was still no loaner available by the time I got there. I arrived at the dealership. Ken inspected the car and told me that there is a Technical Service Bulletin (TSB) regarding the 2015 Forester shock coil. Ken didnt have to tell me that. Ken said TSB does not necessarily mean it is warranty issue, but he will do his best having Subaru to cover it. Lorry from the rental car department was able to find a 2018 Forester loaner car for me. When I got in the car, I noticed it does not have the EyeSight option (adaptive cruise control) which I have on my car. I explained to Lorry I do lot of highway driving and get used to the EyeSight. I asked Lorry if there was any chance she could find a loaner car with the EyeSight option. Lorry was able to find a 2018 Outback Touring model with EyeSight and all the other bells and whistles. Lorry said since she knows I drive a long distance to work, she asked me to wait for her for five minutes so she could top off the tank for me. Ken also stopped by letting me know that feel free to drive the Outback for as long as I need and he will get Subaru to cover the shock coil under warranty. While I was leaving the dealership, I could not quite believe everything I just experienced. I felt like I was treated as a Rolls-Royce owner. I had worked with other dealerships, including one of the German luxury brands. None of them was even close to Herb Gordon Subaru when it comes to customer service. The next day, I got a call from my service advisor Vitaliy. Vitaliy told me that I had to wait for a maximum of three weeks for the parts to arrive from Japan since there was no shock coil available in the U.S. Vitaliy apologized and asked if I was okay to drive the (top of the line) Outback until my car is fixed. Wow Except taking the delivery of a new car, no one looks forward to visiting dealership since it means money spending and potential unknown service/repair cost. Herb Gordon Subaru is different. I actually look forward to going there, saying hi to my friends and asking how they are doing. Herb Gordon Subaru is the shining example of taking customer care to the exceptionally unmatched level.Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
New Car Buying Experience
by Raafzilla on 03/14/2018This is our second purchase from Herb Gordon and it seems the company, its employees, do all of the things in a friendly, helpful, integrous way. Quite different than I remember car purchasing experiences of my past -- and that's going back… a long, long way. Of course, the dealership needs to make money, but I always felt that my satisfaction was paramount. No pressure. Answered all questions honestly. We felt taken care of. It all starts at the top and we could see how the GM worked with his staff - from administrator to salesperson to financial people. In the end, one feels as though he/she has gotten a fair deal (possibly great deal) and that the car is perfect for your needs. Wondering if this is the trend today or if Herb Gordon is setting a trend in the industry. Last, I want to mention that the whole process was easy on us. We didn't leave the dealership exhausted after playing games -- because there were no games.We are delighted our team provided another excellent purchasing experience. Please don't hesitate to reach out if there's anything additional we can do for you!
Great place to buy or service a car
by ogre_socialis on 11/15/2017The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion… I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase Ive made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them I know Ill be going back when my wifes car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough.Good afternoon. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to âLikeâ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Would do it Again!
by shellpol on 11/02/2017Gary Grace (sales) and Bryan (finance) made the experience so pleasant that I would definitely do it again....in 10 years!Thank you for taking the time to review us! Herb Gordon Subaru strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companyâs success. Thank you again for the wonderful feedback.
Awesome people, excellent customer service
by davemoss on 10/20/2017Herb Gordon Subaru is professionally run with customer service clearly at top of their priorities. This place is staffed by incredibly attentive and friendly people who went out of their way to provide fast, thorough, service at the highest… discount they could offer me. I managed to have my car break down and be rendered completely inoperable, and also lose my wallet (with all forms of payment and ID) at the same time. Fortunately, Rodney, Laurie, Ken, and the rest of the people at Herb Gordon worked with me to get the problem diagnosed, giving me a frank assessment of the situation and actually advising against me getting work done right then and there. They got me right in a wonderful free loaner, and were very accommodating in letting me keep my car in their lot and use the loaner while I got my situation sorted out. I can't thank them enough, and would absolutely recommend this dealership to a friend.Good afternoon. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Best Subaru service in Maryland
by Speed_Racer on 05/25/2017My experience with the Herb Gordon Subaru service department has been nothing short of exceptional. Vitaliy has been my service advisor since I bought new my 2015 WRX, and I have grown to trust him implicitly with his service… recommendations. You know you have an honest person when you request services, such as a brake fluid flush, and the service advisor says we checked the brake fluid and you don't need that service done right now. My greatest testimony is my most recent experience when my clutch failed prematurely, and Vitaliy and his service manager Greg were able to get Subaru to replace the clutch at no cost to me per a one time good will gesture. I knew that I hadn't caused the clutch to fail prematurely (been driving standard transmissions for 33 years) but knew that a wear and tear item is not always covered. Vitaliy came through for me as he always has, and I will continue buying Subaru products in the future because the company has shown me that they stand behind their products. In particular, I will be buying and having my next vehicle serviced at Herb Gordon Subaru because of all the positive experiences I've had dealing with Vitaliy.Good morning! In response to your review, I want to take the time to thank you for praising Vitaliy and Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and we look forward to seeing you soon!
Good morning! In response to your review, I want to take the time to thank you for praising Vitaliy and Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and we look forward to seeing you soon!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
by Moses Jenkins on 06/19/2024