Customer Reviews of Passport BMW
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70 reviews
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Certified Waste of Time
by NPS on 02/04/2025We bought a certified pre-owned X5 from Passport in September. We had to take it in for servicing three times in the first three months and it has been with Passport’s service department for nearly *seven weeks* in total. We have been… bounced from a loaner to a rental to another rental… it’s unacceptable. Not to mention that the car didn’t come with two standard features because apparently the necessary chip wasn’t available when the car was built. We weren’t informed of this until we took the car in for service due to the missing functionality. It’s been a nightmare.Dishonest and discriminatory pricing
by Raj motiani on 11/16/2024Purchased a used 2020 Audi from the dealership who has one price policy. I bought the car Knowing it has one key which was a concern for me and my wife. So the sales manager (bald guy) very sternly gave me 300 adjustment. saying it would… cover the cost of alternate spare key and I should get it myself. He also lied to me they cost between 250 to 475. Also I was told by this bald guy that I can leave if not interested and handed keys to my old car without any guilt. His attitude was totally disrespectful and full of vanity that he saved this stealership some money by being an addhole. I was now looking at the BMW Passport lawsuits even as I write this for charging us some junk fees of 799 and 499 to its customers. But old habits die hard. I should have read the lawsuits before heading out to the stealership. The company was fined but the managers who actually did this are still there. https://www.ftc.gov/news-events/news/press-releases/2022/10/federal-trade-commission-takes-action-against-passport-automotive-group-illegally-charging-junk-fees My wife and I agreed to it and at that time after spending 3 hrs or so we decided to go with the car. I called up Audi silver spring and was told it will cost $805 including the programming of the key. I called the stealership and was given a whole bunch of excuses that I should have not bought the car instead of the spare key was a big concern. This is the most unethical and lying and dishonest dealership I have come across. Strongly go with another dealership, where you can have your way and not how they decide for you. FYI- they fill up only regular 87 gas in your car and that’s what I was told by the guy who filled up mine as I had insisted on it. This is how cheap and disgusting the dealership is. I intend on having my additional $550 and have filed a BBB complaint as well, you can read it. No wonder they have so many lawsuits against them for racial discrimination. I now strongly now believe they have gone back to their old ways of showing unfavorably sentiments to other ethnic groups. Old saying a dog always goes back to his spit. There is no word against the dealership and no one has the guts to contact me for they are truly speechless. IF I CAN DISSUADE EVEN ONE OF YOU UNAWARE AND HONEST FOLKS. SERIOUSLY PLEASE YOU WILL GET BETTER DEALS ELSEWHERE. THERE ARE MANY OUT THERE.Long Distance Sale
by X5 Buyer on 09/24/2023Long Distance Sale From MD to Midwest—Nana Prempeh was great We purchased a 2023 X5 40i Passport BMW Service Loaner in July 2023 that I found online from 1,200 miles away in the upper Midwest. It had the right exterior and interior colors… that we were looking for and we wanted the 2023 to avoid the 2024 LCI changes with the curved instrument display and removal of climate control and other buttons. Passport had the exact car with a reasonable discount given it had been in service for 9 months and had 8,000 miles. Interestingly, many of our local Dealers had these same service loaners in different color combinations and similar mileage but they were still selling them for MSRP. Our local Dealer had one that they dropped $5k below MSRP in May or June but then raised it back to MSRP a week later due to “market conditions”. So we were interested in the one at Passport BMW. We had never bought a car online before but figured we would give it a shot with a Dealer. We searched the Passport BMW reviews and Nana Prempeh’s name came up many times from satisfied customers, so I gave him a call. He was just as nice and responsive as the reviews indicated and he had me signed up for the car within a day after he confirmed he had looked it over for any odd dings or dents etc and it was as nice as pictured. Nana even threw in some all weather mats and some BMW merchandise for us which was a nice touch given we never even met in person. Nana had us work with Davaughn Paige in the Finance Department to lock up the sale with a credit card amount and the rest financed through BMWFS, so no checks or wire transfers, etc. Davaughn explained all the optional programs available in light of the vehicle being a service loaner and not quite “new”. Nana also put us in contact with a shipping company that was great and gave us a quote for shipping it in a smaller two car covered trailer. We paid the shipper directly once Davaughn could release the car and they literally had it to our house (1,200 miles away) late the next day. The car came with a Maryland temporary plate in the back and it took some time to get everything flipped to our home state and get local plates issued but Passport took care of all that—all the local sales tax, registration fees and filings etc. Every time we contacted Nana to check on the status of our home state plates he responded promptly and assured us that they were on their way. All in all a great experience with Nana and Davaughn at Passport BMW. [contact info removed].We're delighted to know that your long-distance purchase experience with us at Passport BMW was a great one! It's fantastic to see how our team, especially Nana and Davaughn, were able to assist you efficiently. We hope you enjoy every mile in your 2023 X5 40i. Safe travels ahead!
THE Most Dishonest People I've Ever Dealt With
by Rez Ducati on 06/28/2023Horrible experience to say the least! While we weren't expecting to deal with the most honest people on earth, Passport BMW, and mainly Shawn Swartz managed to take things to a whole different level of dishonesty. We wanted to trader our… basically brand new 2022 BMW M4 Competition. We had offers at 2 other BMW dealerships for $81,000 and at Carmax at $81,850. Shawn Swartz offered us $70,000 stating that the car had been tuned, showing a variety of service codes, and needed at least $10,000 to bring it back to life, so he can sell it, at most likely a zero profit lol. While I knew this was a complete lie, I had a BMW technician do a full Pre-Purchase inspection, and sure enough. The car was not tuned, nothing wrong with it whatsoever, no codes at all, and the only modification done to the vehicle, which was the exhaust, was via Valvetronic, a BMW approved company. I wasn't going to leave a feedback at all, since my view on Mr. Swartz and those like him is that it is not worth my time lowering myself to his level. He considers himself a genius, yet he is a used car sales manager, not what I consider an achievement of any kind. As I was having a casual conversation at work, I was told that he, him specially did the same exact thing to one of my employees, on a BMW X6 trade. He offered them $36,000, they ended up getting $48,000 at BMW of Alexandria. Identical story, Shawn Swartz telling them how horrible their car is, the transmission is making noise, the brakes are bad etc. On a BMW X6 with 19k miles on it. So please careful, and spend your hard-earned money elsewhere.No loyalty to out of state repeat customers
by Lenw247 on 06/21/2023The purpose of my review is not to do any dealership bashing or things of that nature, but I'll present the facts, and as a consumer, you can decide if "this can happen to you." I made my first purchase in Feb 2022 on X3 M40 because this… dealer had build slots. I'm a repeat customer buying a second M440i x-drive BMW a year later, and neither the Salesman nor the Sales Manager did not offer to provide any DEALERSHIP incentives for being a repeat customer. I had to use my financing to maximize rebate opportunities outside the Dealership. For the record, my credit was in the exceptional range. The Salesman offered up MANUFACTURER rebates, and they passed them off as their own, and in the same conversation, I was told that the Dealership would take care of me. Then I got told again that I had made out on the deal. I understand and know dealership financing and that THEY always make out on the sale! It's hilarious how this Dealership assumed that I didn't see the difference between manufacturer vs. dealer rebate (lack thereof). I would have backed out of the deal; however, it stated on the purchase order that I signed that my $1k deposit was non-refundable. Do you think the Dealership could have done better? In summation, my second $68k purchase in a 14mo period from this Dealership, and all that I received were manufacturer and military rebates and zero consideration from the Dealership. I was their second easy sale and most definitely will be the last. They didn't even offer to tint windows, all-weather floor mats, or anything of the sort. I received Zero perks from this Dealership. Loyalty to a customer can go a long way, especially with the capabilities of AI and social media.Horrible service! Do Not Buy Here!
by Keith Scott on 04/11/2023My experience with the sales process here was horrible! Worked with Rommell Hollins who consistently did not follow up on commitments made to me. The appraisal they gave me on my trade in was insulting (I sold it for $4K more than they… offered). The final straw taking place now is that they did not provide the DC Vehicle Inspection sticker with my registration. I should have investigated further, but assumed that since it was a new car that I did not need one. After getting a $50 ticket for not having the sticker, I reached back out to Rommell. First I was told that I did not need an inspection sticker on a new car, but after reading the DC DMV website to him, the story changed to Rommell saying they gave it to me. They refuse to help solve the issue at all. When I called out Rommell for interrupting me and talking over me, he said "you're not going to talk to me like that" and hung up on me. There are many better places to spend this amount of money. Will never return there for service or to buy again.Excellent Service
by The Valentine Family on 05/05/2022We greatly appreciated the service provided by Frank Reyes, our Client Advisor at Passport BMW. He was very knowledgeable, professional, dependable, and also, very polite. Frank’s work ethic is to be commended. Frank guided and… assisted us in the process of how to build your own BMW from their website. This process included us selecting the car we wanted with the features, and negotiating a fair price with a reasonable delivery date. Frank kept us informed regarding ALL transactions. Frank is a STELLAR client advisor. Without any reservations, we highly recommend Frank if you are in the market for purchasing a BMW. The Valentine Family VirginiaExtremely happy customer for life
by Tarvarus Plante on 04/22/2022Jacob Alvial Was my salesman extremely courteous professional he will put you in a new car Affordable payments and the warranty is out of this world don’t waste your time or money going to other places go see themGreat experience
by Laura T on 04/11/2022I really enjoyed my buying experience from Passport. I worked with Frank, and he was great. He was prompt in responding to questions and requests and had everything ready to go when I arrived to the dealership to pick up my car.Custom Order BMW ... PERFECT EXPERIENCE
by azngr00ve on 03/12/2022Just picked up our brand new car from Passport BMW in Maryland. Highly recommend this dealership! Shopped around the entire region and Passport offered the best price and experience hands down. Quick, straight forward, and 100% transparent… throughout the entire inquiry to order to delivery process. Couldn't have asked for a more enjoyable experience. Nathan T took us through the entire process seamlessly. Delivery was so smooth being able to take care of a lot of the paper work and finances with Jeff S the week before our delivery. Both Nathan and Jeff were prompt and patient with all of our inquiries.Teric, Jeff and Cee are the BEST!!
by David on 02/28/2022Wow! Excellent! Teric, Jeff and Cee. I am from Myrtle Beach, SC. I found the BMW that my wife wanted online at Passport (they had the best price of any BMW dealership along the east coast) did most of the paperwork over the phone and by… email. Flew in on Sunday morning at 10:00am arrived at the dealership by 10:45am (and yes they came in on a Sunday!) They were waiting for me, showed me the car, signed all the papers with Teric and then with Jeff. Jeff gave me the best price on the BMW platinum warranty (I priced it before I arrived and Jeff not only beat it he killed it!) Then Cee took her time and showed me all the features that the car had. I was on the road by 12:30 and home in Myrtle Beach that night by 8pm. Cee is even going to do a virtual set up with my wife later this week. I have bought 3 BMW vehicles in the past from top name BMW dealerships and this by far was the best experience! I will back to Passport, Teric, Jeff and Cee this summer to get MY car!! Thank you guys for everything.Service at its BEST
by Raj on 01/22/2022This is the place to get your vehicle serviced. Scheduling, after service, and all associated activities work seamlessly for the customer thus ending in a rewarding experience.Teric made the process smooth and painless.
by Vina Pullum on 12/20/2021Teric Khairzada was completely understanding and accommodating in helping us make a decision on purchasing our 2017 BMW 750i in 2020. He helped us make the most logical choice soothing any of our symptoms of "buyer's remorse". Definitely… the man to ask for.Ben Gets Another Win
by Stith on 11/03/2021Ben Stith is the ultimate Passport BMW salesman. He answered every question and never failed to speak with or get back with me. He is the ultimate winner to me..The Best Salesperson Ever (Paul Tyler )
by Towanna on 01/28/2021I have been a BMW Passport customer for over 12 years and have gotten great service but I can sincerely say there has been none like Paul Tyler. He is unique in his approach and you immediately trust him. He is customer oriented well… informed on the specifications of the vehicles and recommends what is suitable for you. With Paul it is not just about the sale. It was a pleasure doing business with him. I will definitely purchase another BMW from him. I will recommend him to anyone that wants to purchase a vehicle. Thank you Paul Tyler for helping me choose the perfect vehicle for meGreat Experience
by Gloria on 11/04/2020Teric is great to work with. No pressure to buy. Very friendly and accommodating. ThanksDon’t Trust - ZERO RATING!
by John on 07/04/2020BEWARE. BEWARE. BEWARE. This dealership deserves a BIG ZERO, or worse a NEGATIVE rating!!! I received an appraisal by the dealer to purchase my vehicle. The process involved an extensive report which documented every detail of my… vehicle - several pages long and with photos (including odometer mileage). The dealer offered - in writing - an amount which was good for 7 days. I accepted the offer, communicated openly and frequently, and then confirmed I would redeem it. At the third day, when I went to redeem the offer, all seemed to be moving along, but then the dealer indicated they had made a mistake in entering their paperwork on the software application. At this time they started with a disingenuous apology and proceeded to offer me a much lower purchase price - 11.5% less than their original buy offer. They played games and tried to pressure me into accepting a much lower value than originally agreed to... supposedly, because the software didn’t record the odometer reading (although they argued they entered the right mileage). Funny, how they say the paperwork had the right mileage, that they entered it correctly, but that the software “somehow” changed it to 0. DO NOT trust them and avoid any business with this DISHONEST dealership - they will not honor their word. Their word is WORTHLESS! Please do yourself a huge favor and take your business elsewhere. There are plenty of other honest dealers who will treat you right. P.S. Avoid Mr. Michael Williams and Mr. Nathan Tibbetts.Passport BMW - Maryland- Ben Stith
by N Sprague on 05/07/2020I worked with Ben on getting a pre-cert 2017 x3 and had a trade. The process was so easy, exciting and unbelievably smooth. Ben was beyond knowledgeable and upfront with what I was looking for and what he could offer. I will continue to… sell an buy there.Poor post sales support
by I hatePassport on 02/28/2020Bought used 2016 bmw. Finance manager lied about the extended warranty, said it was From BMW but it wasn’t. then delayed my plates when I requested refund. Then didn’t process the paperwork to get it cancelled so 8 weeks later I called… corporate and the extended warranty company and got it done myself. He also kept trying to increase the interest rate during the finance paperwork. Typical low rent tactics. Sales guy named Hung was good during sale but did not help at all with the finance manager problems.Barry Vermillion...Great Salesman
by Barry Vermillion Great Sales on 12/06/2019This was my third purchase in the last couple of decades, Barry has been with me every time. If you want a smooth sales experience, Barry is the man to call !!Excellent! Excellent! Excellent!
by ceddie333 on 05/09/2017I was able to drop the vehicle off, talk to someone and complete the paperwork all withing 10 minutes. This is how you save a Saturday. Keith Renner, your the greatest. Keep up the Excellent work.
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About our dealership
Here at Passport BMW, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one. By doing so, we have been awarded the coveted 2017 BMW Center of Excellence Award and will continue to provide this type of service as we grow.
Starting with our selection of new BMW models, our showroom is the place to be - we have literally hundreds of in-stock new and pre-owned BMW vehicles plus others. Looking to save some money in the search for your next car? Passport BMW also carries a wide range of used cars from BMW, as well as today's other top automakers.
Once you've chosen your next car, Passport BMW helps you take those all-important next steps towards driving home the BMW of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
What sets us apart
Full service Cafe inside with several complimentary items as well. One of the largest showrooms in the Mid-Atlantic region.
Low & Market based pricing with aggressive incentives and tremendous lending power make deals happen at Passport daily. Visit our team and let us help you drive away with no regrets.
Visit one of the largest showrooms in the mid-Atlantic area with an indoor full service cafe and large customer lounges. Passport BMW has earned the Center of Excellence award, come visit and see the Passport difference.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
Thank you for your feedback. We’ve tried to locate your name in our system but were unable to find it. To assist you further, could you kindly email us at reviews@passportauto.com with more details? We’ll be happy to look into this matter and ensure everything is resolved promptly. We appreciate your understanding and look forward to hearing from you soon.
by Passport BMW on 02/17/2025