Customer Reviews of Passport BMW
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70 reviews
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Down to business
by dnoveau on 07/31/2015Here In Rockville, Maryland, there are several BMW dealers nearby: Rockville, Catonsville, Silver Spring, Fairfax, and Passport. While I haven't shopped all of them, I started with the one closest to home - Rockville. No dice, for… various reasons. I had a feeling about Passport, so I took the 40 mile drive over there, and was signing papers on a car that met my specs exactly, and at my budget numbers, in about 15 minutes. I couldn't have been happier. The team at Passport knows their location is a bit remote. Consequently, they will deliver a loaner and pick up my car from my office when I need service. What could be more convenient? They already drove over to put on my new license plates. I am SO sold on Passport BMW! Definitely worth the trip across town.I love Passport BMW!!
by bwatters1 on 05/28/2015Thank you for a wonderful experience. Ray in service is fantastic!Excellent Sales Professionals
by NVAFred on 05/20/2015The buying experience at Passport goes well beyond their interest in making a sale, they are willing to do anything to make the customer very happy with the purchase. Attention to details and explanation of the options is something they do… well. They are not trying to sell you a vehicle with the most options or highest cost, but to figure out what works best for you and your budget. They are willing to go the extra mile to accommodate delivery on your schedule even if this means taking the vehicle to your location. I have been a repeat customer for over 12 years and have always had a pleasant and satisfying buying experience.Buying a new BMW was very pleasant at Passport
by fathom3 on 04/24/2015I chose Passport after researching BMW dealerships in the DC metro area. The very good reviews I found for Passport have proven to be accurate and justified. I've recommended Passport to friends and to acquaintances on the bimmer forums.… I special ordered and recently received delivery of a new M3. I dealt with my sales associate, Peter Akaeze, other associates, sales manager, business office, and other folks. I've been happy about every part of the process. Every person has been knowledgeable, helpful and interested in making sure I understood what was going on and that I was pleased in all ways. Certainly any good dealership will work hard to sell the cars and part of that is having the staff present a pleasant face. But I've found the great attitude at Passport BMW to be not just an image, but a really honest commitment! Plus the staff seem happy to be working there and to enjoy what they do. Management has clearly worked very hard to establish a good workplace and concern for the customers as a top priority among all staff.Exceptional, personal customer service
by md_doc1 on 04/14/2015My comments today are long overdue in praise of Ray Fry who has been my service advisor for some time now. I have owned my BMW since 2008, and at first had been using a BMW service center close to my place in VA since it was convenient,… shiny and new. At the suggestion of one of my colleagues, I asked Ray for help when I had tire troubles and couldn't leave work. He drove to my office, picked up my car, and drove it back once it was done! Since then, he has helped me even with short notice (or no notice)- he has never said that something could not be done! I will not go anywhere else now, and my next BMW will be from Passport BMW! Thanks, Ray!!3rd BMW , passport is outstanding.
by Arlingtonblue on 04/02/2015What a wonderful experience. Purchasing a new 2015 X1 335 was so easy. Brett, walked me with ease all of the paper work and Jeff, was amazing with his assistance. I would recommend this dealership in a heart beat. This is my 3rd BMW. And it… gets better each time. This is the first time I have used Passport, but it will not be my last. Drive over and meet the staff.Excellent experience!
by fueledbymetal on 03/25/2015I had an excellent experience ordering my 2015 M3 at Passport. No pressure or hassles and they even after we settled on a great price they found an additional rebate program I qualified for which saved me even more money! I couldn't be… happier!Outstanding service.
by Aced1100 on 02/06/2015PassPort BMW Service Department provided an outstanding service to repair my BMW 335xi. Thank you.Ask for Tom Foster
by jcarlton25 on 02/03/2015If your in the market for a new or pre-owned BMW, ask for Tom Foster. He has always been patient with me and got me into the car I really wanted, a pre-owned 2011 335is. My family and I have bought 5 cars from Tom, it's a shame he will be… retiring in the next couple years. Great product knowledge and took the time to get me floor mats that were not in the car. I really appreciate it Tom!Great service at Passport BMW
by airports on 12/24/2014Passport BMW contacted me about my recent scheduled warranty service. Ray Frye was terrific as well as the valet driver Doug. I love my 535 I X Drive and on both warranty trips, the service and professionalism was first class. Great job… Jay!Pretty Happy.
by dkw1966 on 12/22/2014I just happened to luck out and in my humble opinion get the best salesman at Passport. William was extremely patient given that it took me about 4 weeks to finally make a purchase. During that time William never got frustrated with and… never "wrote" me off as just another customer that was wasting his time. William is so accommodating I really don't know how he had time for all of his customers. Meaning is he this accommodating to everyone? During the buying experience, I never felt pressured, rushed and "ALL" my questions were answered, and if he could not answer the question he would get back to me promptly. The experience was so good, I will be back to see William when my wife is ready to buy her BMW. Go see William, you won't regret it.Teric is an Excellent Passport BMW Client Advisor
by Clumber on 12/20/2014Passport BMW is a class act and Teric is a great advisor and very knowledgeable about the BMWs. No pressure. Direct, very accommodating and responsive. I knew the exact Certified Pre-Owned vehicle I wanted and it was ready to test drive… when I arrived at Passport. The experience was surprisingly pleasurable and easy. No one tried to sell me anything -- just answered my questions in a very friendly, courteous, and responsive manner. The finance manager worked hard to find a lower interest rate than my credit union was offering. Ask for Teric when you visit Passport and you will be a happy BMW owner.BMW Service
by ctrivers18 on 12/16/2014My 535i was having problems, resulting from the previous owner, and Passport BMW was able to assist with service. My car is now running like new and I am very grateful for their assistance and service.New Auto Purchase
by clj2 on 12/05/2014Day after Tahnksgiving decided to buy a new BMW. Wanted a 550i but settled for the more affordable 535iX MSpport. Traded a 2013 535i which I was very fond of, great gas mileage, outstanding poerformance. The MSport looks really nice and… has features you just do not get in the regular car. After quite a bit of haggling got the financial deal I could live with and bought the car. This was my 9th BMW and 7th purchase from Passport BMW. Find that as a dealership they are the most willing to deal with you on a new purchase.Excellent Buying Experience - Passport BMW (Peter, JZ)
by Gr8X on 12/05/2014My wife and I just had the best experience EVER buying a new car - thanks to our sales associate: Peter Akaeze at Passport BMW. He was straight-forward, easy to work with, jovial and helped us find just the car we were looking for. Peter… couldn't have made the experience any better. He is the BEST, and I highly recommend him the next time you're looking for a new BMW! Peter along with his Manager, popularly known as JZ(Jay Zee) are terrific. You won't regret it. Thank you Peter. and JZ.Outstanding Service
by alb66 on 11/21/2014I've owned several BMWs over the years. When it comes to getting them serviced, PAssport BMW Marlow Heights is the best in the Northern Virginia. One of the reasons is that they have a service manager, Keith Renner, who I have dealt with… for the last 15 years. Customer focus and satisfaction is job one. He keeps you apprised, no surprises and he delivers on his promise of best service. The car is alwys cleaned and ready to go. That's the reason I continue to return to Passport ... loyalty goes both ways.Great services with genuine aura
by nune on 10/25/2014I had two great an comfortable experience with Lonnie Overby....positive energy answered all my questions....explained leasing of car very clear and sincerely....Not Trust Worthy!!!!
by sung_sc on 08/29/2014Worst experience ever! Brand new vehicle has A/C unit blowing out white dust/particles and still hasn't been fixed by the dealer. In this 90+ hot weather I have no A/C in a brand new vehicle... What a joke! Also, Sales advior (Aarion B) I… was dealing with has little to no clue on vehicle information and he is [non-permissible content removed]! After making the purchase I found a "Stolen Vehicle Recovery" document in the glove compartment with some guy's name with same VIN# as mine. So I asked him about it, and he said the person never got "approved" and sale never went through. Something didn't feel right so I decided to give a call to the guy who supposedly never got approved, come to find out he actually bought the vehicle and returned it within hour or so! Really? I would never trust this dealer and give my business again! Be aware folks! These people don't give a damn about you as long as they make the sale! There is nothing good to say about this dealer. Service is extremely slow and it is so hard to reach anyone, left several messages but never gets return calls from sales advisor & finance advisor! Since the sale has been finalized they could careless. This has been the worst car buying experience I ever had! Avoid this [non-permissible content removed] dealer like a plague!!!!!Outstanding Every Time!
by wings8 on 09/06/2008We've leased and purchased a number of new vehicles from Passport BMW. The process, from quote to ordering to delivery has been the simplest and easiest we've ever experienced; they excel at delivering outstanding value. Passport knows… their customers scour the web for pricing and get quickly to a very fair deal that, by experience, both beats other dealers in the area and takes a fraction of the time. Tom Foster and Joe Long will make your day.Bought car at Passport from Chicago
by e36power on 02/10/2008Passport was the only dealer that had the car that i wanted in the country. I contacted Ed and we negotiated a deal out very quickly. They aren't giving cars away but they will give you a fair deal. I flew in To Baltimore and Passport… picked me up at the airport and after some quick signatures had me on my way. I live in Chicago and went to every dealer in the area to try and close this deal and none of them gave me even close to the customer service that Passport did. They can and will ship cars anywhere i just decided to pick mine up. I suggest you give this dealer a shot no matter where in the county you reside.Next
by bighat1 on 12/19/2007If you are looking for a BMW in the DC area you would be wise to skip Passport in my view. I say this having purchased an '04 M3 at Sterling, an '06 650 coupe at Passport and an '07 650 vert at Fairfax. I think it's best to rate… Passport by comparing them to the others in the area. 1. Unlike Sterling and Fairfax the salesman was condescending and terse. Why did I buy then? Well, I was leveraging a long-term relationship we had in place with our corp. vehicles. It yielded a good price, but I was able to do better on the '07 from Fairfax w/o any connections nine months later so no big deal there. 2. When I picked up the car at Passport, I got a pretty good review of the iDrive and systems. Sadly, half of the discussion was why I MUST give the salesman a perfect grade or he'd lose commission etc. So lame. Just do a good job and EARN the review and stop begging. 3. While driving home I notice 35 miles range remaining. What !! Oh, better stop quickly, no gas in the car. That's right, $80K car and they didn't fill it up. I called from home and got an apology and promise for a tankful next time I came by. 4. After waiting for my tags for about a month, I call the dealer. Yep, sitting there. Never bothered to mail them to me as promised and too busy to call to tell me they had them. Have to redo the registration also as they filled out the DMV paperwork improperly (despite clear instructions from my credit union) so I'm getting personal property stickers from the wrong county AND my registration is actually made out to the credit union and my name isn't even on it. Total [violative content deleted]. 5. Went by a few months later to get a minor recall issue addressed. Reminded the salesman and the service manager (with good humor) that they owed me some gas. Of course, the recall notice also had BMW repaying the dealership for a full tank in the recall procedure for the customer's hassle. Guess what, no gas even though there were two reasons I should have been filled up. Bet they billed BMW for it though. Bottom line is they suck compared to the other dealers I've dealt with. If you wanna buy a $80 or more car and fell like you're in a KIA dealership, this is your place.
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About our dealership
Here at Passport BMW, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one. By doing so, we have been awarded the coveted 2017 BMW Center of Excellence Award and will continue to provide this type of service as we grow.
Starting with our selection of new BMW models, our showroom is the place to be - we have literally hundreds of in-stock new and pre-owned BMW vehicles plus others. Looking to save some money in the search for your next car? Passport BMW also carries a wide range of used cars from BMW, as well as today's other top automakers.
Once you've chosen your next car, Passport BMW helps you take those all-important next steps towards driving home the BMW of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
What sets us apart
Full service Cafe inside with several complimentary items as well. One of the largest showrooms in the Mid-Atlantic region.
Low & Market based pricing with aggressive incentives and tremendous lending power make deals happen at Passport daily. Visit our team and let us help you drive away with no regrets.
Visit one of the largest showrooms in the mid-Atlantic area with an indoor full service cafe and large customer lounges. Passport BMW has earned the Center of Excellence award, come visit and see the Passport difference.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish