BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Salesman
Service on my BMW X1
by Valerie C on 10/11/2023It was an awesome experience. Jonathan is so great to work with. He had my car finished in a reasonable amount of time and the waiting room was clean with nice amenities. I have been coming to Towson BMW for years now and I'm always… happy with the experience.Hi Valerie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent service visit
by Richard on 10/09/2023My 3 series BMW needed tires and regular service. Everything was done thoroughly and the car was cleaned!Hi Richard, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Flexible Service Managers
by Kay4bay on 10/08/2023Appreciate a service manager’s willingness to stay a bit late to check me out and return my car. I really needed my car back and got to the dealership at closing time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New buyer
by M2 2023 on 10/05/2023Just picked up my new 2023 M2. Couldn’t be happier with the car and the buying process. Nancy was so helpful during the process with frequent updates and worked around my busy schedule to get the car to me as soon as possible. Highly… recommend Nancy and BMW of towson for your next purchase!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 bmw ix50
by ZBattip on 10/02/2023The sales experience went well, however the condition of the vehicle once taking it home was mildly disappointing. 1. Detail was not what you would expect for a 70k+ vehicle. 2. The car appears to need a couple of new rotors and pads,… which I have reached out to them about. They are willing to look and replace if they determine the rotors to be warped. My issue with this is I am 2hrs away and the determination would be subjective. To be continued.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Dovelyd on 10/01/2023I had an exceptional customer service experience with Mr Christopher. He went above and beyond to have the issue w my car fixed.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Software issues
by Wvboswell on 09/29/2023I had a problem seeing the weather and getting my remote start to work. I called the service department immediately. I was able to get in that day. They gave me a loaner and in two hours they called and said I was ready for pick up. Can’t… get any better than that!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual service
by Seriggs1010 on 09/28/2023Everyone is pleasant, they were ready for me on time. The waiting area is nice.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Carl2288 on 09/17/2023Poor service there not honest people at all every chance they scam the customer out out moneyHello, thank you for taking the time to leave us feedback. Please call our General Manager at (667) 930-2458 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
BMW Towson / James in Service dpmt
by Bencrone on 09/14/2023James and the whole team did a wonderful job identifying the issue and working hard to get it done in time. Love the text updates on progress. Great job James and entire BMW Towson staff!!Hi Bencrone, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Amazing Services
by macparser on 09/09/2023Jonathan have always provided me with superb service and great advice. I would always recommend him to all of my colleagues in need of BMW services in Baltimore area.Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Gary Bull
by Gary W Bull on 08/30/2023Brought my Chevy Corvette which I bought from the BMW dealership in for an oil change. Service was impressive and appreciated. Very courteous and professional. Only issue was the $219 oil change cost. Partly my fault since I did not ask for… a quote. Did not think it would be that high.Hi Gary, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW of Towson (Md)
by disappointed on 08/25/2023I had decided to look at/buy a 2022 BMW X3. Although their website had the car advertised, when I went to the dealership, I was told it was located at another dealership. They had another X3 I could test drive. I liked it and the… salesperson went to retrieve the X3 I had come to look at. I found something to do for a couple of hours while the salesperson retrieved the car. The car ends up having a section of damaged paint and a couple of scratches. Salesperson gets the manager who OKs the paint repair. I could bring the car back the following week. Since the sale was contingent on the paint repair, I felt it was the dealer's responsibility to arrange that and the salesperson agreed to do so. To this point, the salesperson was very attentive. Once the papers were signed, it was like a switch went off. Several weeks later, I am still waiting for the salesperson to arrange the repair. The salesperson told me the loan rate would be around 8%. When the loan officer brought the papers for me to sign, the rate was 9 3/4%. I told him my credit union was 7 1/4%. He said let me see what I can do. He came back with papers with 7 3/4%, pointing out it was less than $10 per month (for 60 months) more than my credit union. I said no, I'll get the loan from my credit union. He goes away and comes back with loan papers at 7 1/4%. Fine. Next was arranging insurance. The same person said I was insured through my existing insurance. I had not bought a car in over 20 years and wanted to discuss with my agent. He insisted I was okay to take the car that day. I refused. The next morning, my agent told me I had liability coverage but not collision so if I had taken the car and had an accident, I was out of luck. When I went to pick up the car, it was not ready, the person who sold me the car was not there and no one knew anything about my situation. Fortunately, another salesperson took over. The car was being cleaned. Eventually, the car was brought out and tags were put on it. My old car was over 20 years old and so had no electronics. The replacement salesperson sat with me for about 20 minutes, giving me an overview of the electronics. Finally, after (maybe) 2 hours, I had 'picked up' my car. The only good part of the entire experience was the 2nd salesperson.Hi, we are disappointed by your experience at BMW of Towson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
Great Service
by Tish330i on 08/21/2023No pushy tactics just great service in a timely manner.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Professional and timely delivery of service
by Anthony Mob on 08/17/2023Jonathan ( Yianni ) was greatHello Anthony, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Disappointed
by MCaslin on 08/14/2023’ve been a service customer for 5 years. Something is very different at the Service Dept this year. Previously the Service Advisor was very professional and communicated with emails and texts. This didn’t happen this time, I had to call and… email to find out where my car was. Yearly service for oil and fluid checks usually took a couple of hours, they kept the car overnight . Unacceptable , I had to contact the service advisor and so did my husband to get the an update. Service advisor claimed he didn’t know , we had to ask him to please find out so we could pick up our car. What changed ? Service dept is very different than in previous yearsHi, we appreciate you taking the time to respond. The staff at BMW of Towson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (667) 930-2458 -- we hope to hear from you soon.
Services software
by GermanJ on 08/14/2023Very good attention and serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
BMW of Towson
by cliffka on 08/10/2023Prompt efficient service on my 5 series.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Unparalleled customer service!
by Laura on 08/03/2023I have had my BMW serviced in three cities (2 states) over the past three years. Jonathan at BMW Towson is the best service advisor I have encountered. He was professional, efficient and very personable. Excellent personality and very… knowledgeable. Dealership is clean. Refreshments are ok. Best refreshments at a BMW dealer is still in Grapevine, TX.Hi Laura, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Service
by PurpleHead on 07/27/2023As usual, got everything done on time well.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Tire change
by jgpssauce on 07/18/2023Very prompt service. Jessica was very helpful throughout the process from choosing the right tires and following through with updates.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 07/27/2024