BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Salesman
Service
by 1234567 on 05/25/2023Service was excellent. Was quick and easyHi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
excellent customer service
by Qwan N. on 05/11/2023Thank you for all of your help with my services needed. The staff showed care and compassion. The manager Rich addressed my concerns immediately and in a timely fashion.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oil Change
by Sugamomma on 05/02/2023Was a good experience came in got an oil change and the mechanic sent me a video advising that tires, brakes and fluids was all good I wasn’t expecting those items to be checked. My advisor Stefan set the appt time to fit my schedule and… had my vehicle washed.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mrs
by DaneanT on 04/24/2023Very professionalHi Danean, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
2021 BMW X5
by Robert Greer on 04/21/2023I'd like to thank Jason Lee, Blake Brown and the entire team at Towson BMW for a great buying experience. I found the vehicle I wanted online, and Jason and Blake made the sale happen the following day with ease. I highly recommend working… with Jason and Blake if in the market for a new or used BMW. Their expert knowledge during the entire process from the test drive to my trade in and financing made the process so simple. Well done and thanks again!Hi Robert, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
bmw towson service
by bethfly on 04/09/2023very disappointed w service manager & communication. did NOT authorize tire replacement & was charged almost $500 for unauthorized serviceHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.
Service with a Smile
by Joseph Z on 04/07/2023Great -As always - Great Service team -very clean facility - helpful and professional staff - Derrick the Service manager was very professional and helpful -Hi Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
BMW of Towson
by Maggie A on 04/06/2023Yoni was professional and friendly. I appreciated that he did not try to oversell me more service that could wait until later time. Got me in and out quickly and even threw in a free detail.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Poor customer service (Parts Manager)
by Mrs.Watkins on 04/05/2023I really didn't want to leave a negative review, but you guys asked and you haven't followed up. I don't feel valued as a customer, I was told the parts manager would get back to me and it's been about a week. All for a refund for parts I… never received. The lack of communication is a slap in the face.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
A+ Service
by Hankski on 04/03/2023This was my 1st time with Towson BMW and the staff was great. I had a inspection done to my BMW I just bought out of state. They technicians did a thorough and honest inspection with video. The work they did was amazing. Special shout out… to Chris who was my sales rep and the tech crew. My car runs like a brand new car. Thanks again Towson BMW.Hi Hankski, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Bagman22 on 03/24/2023Greg Meyers in service is outstanding, always professional, knowledgeable, courteous,Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Service
by Rodneys on 03/23/2023Perfect professionalism!!Hi Rodneys, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service
by DriveTime! on 03/22/2023Yoni is an outstanding ambassador for BMW Towson. As service rep, he was friendly, efficient, proactive applied promotions, and overall very helpful and informative.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Fantastic Experience. Tyler Lanham Rocks!
by Tarrance on 03/21/2023I ordered the X4M Competition from BMW of Towson; Tyler Lanham was my Salesperson. He assisted my wife and I from beginning to end. He went above and beyond to ensure we had all request met. He was awesome. Thank you Tyler!!!!!!!!!!!!!!!!!!Hi Tarrance, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Derrick Edwards , stellar service advisor
by Joe Marrocco on 03/16/2023Just desired to give a well deserved "shout out" to Derrick Edwards, Towson BMW Service Advisor. Can share that Derrick is very cordial and eager to address your service requests and is most transparent in doing so. I can relate there's an… utmost feeling of trust too regarding Derrick's recommendations based on his valued expertise of BMW.Hi Joe, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
great service
by bcfree002 on 03/12/2023service was quick, professional and the waiting area was very comfortable.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Providing service not needed !
by Disappointed on 03/03/2023Sadly BMW Towson is not the same , providing services not needed . service manager Rick S ; well crickets . Good thing they still have a few good employees around . Thanks to Joe DHi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (667) 930-2458 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Very unfriendly group of people
by Amnemoe on 02/27/2023My service rep Stephen was great. Says hello when you come in and takes care of his customers needs. The way the shop is set up, however he’s not the first person you see. Instead on your left you see a few people sitting at their desk. No… one takes the time to greet customers. They almost do their best to NOT make eye contact. They have a few check in staff who soon as you pull up ask - do you have an appointment? In my situation, they asked that question. When i gave my name, they couldn't find me on this clipboard list. I told him Inset it up with Stephan and he told me - oh you can just get out and go talk to him. To me it made me feel like my appointment wasn't legit. I asked Stephan if there was an issue about the appointment. He said no, my information is in the appointment docket. The work on my vehicle went well, but if you want my business and those whom I know are looking for a luxury vehicle, your service center has to do better with the staff who your customers first see.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
Edmunds
by acquacutty on 02/25/2023My experience was outstanding. The person that took my information made me feel comfortable. He explained to me about my service, what would be done, etc. He was very knowledgeable.We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Super Friendly Sales Associate
by Mike S. on 02/25/2023Had a wonderful experience buying a car at this dealership mainly because of our sales associate, Kelly. She was fantastic! She was very laid back, friendly and knowledgeable. Also willing to do anything we needed. Wouldn’t have bought the… car so quickly if it wasn’t for her!Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Umar Ahmad on 02/21/2023Stefan did a great job assisting me two thumbs up to the guy would definitely get serviced again when needed because of his great helpHi Umar, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 07/27/2024