Customer Reviews of Heritage Hyundai Towson
Review type:
Friendly, helpful, and patient
Friendly, helpful, and patient
by Brad Boucher on 12/20/2024updated 12/27/2024Elissa was extremely helpful. She spent half her day helping us identify the car that was the best fit for our needs and our budget. She then helped by driving us to the nearby dealership so we could test drive and purchase.Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle.
Quick and Pleasant Service
by Meli on 07/27/2023I submitted an online inquiry and received an immediate response. I was searching from NJ and they were very accommodating and understanding of my situation. Raj was my salesman and he had my car ready for me when I arrived. The whole… process was quick and easy. They honored the online price with no surprise fees. I appreciated that especially since I was coming from far away. I drove in with a Sonata and left with a brand new Tuscon. I’m happy!Hi Meli, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Getting our first Hyundai!
by Mango Kool on 06/30/2022Thank you Raj Timalsina for helping getting our first new Hyundai! The Heritage Hyundai Towson dealership has the most new and used vehicles on their lot here on the Eastern seaboard. It made our car shopping easy with all the choices to… choose from. Car shopping made easy, what a novel concept.Hello Mango, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Extremely Poor Customer Service
by L Sullivan on 12/23/2021Worst experience ever due to extremely poor customer service. We were at the dealership over 6 hours mainly because they couldn't provide accurate financing numbers, math isn't that hard and their numbers started off nearly $100 more than… actual calculations. We ask numerous times for them to show us how they we're coming up with their numbers. They either couldn't or wouldn't. It felt like they were padding the numbers so they could up sell you a dealer installed extra. Forcing your sales staff to make customers put on a glove to feel the difference in paint protection is demeaning. We made an appointment which was worthless because the dealer didn't even have enough gas in the vehicle for a test drive. We drove in from out of state and wanted to ensure we didn't have to wait. That's all we did was wait. Our insurance card was enough proof of insurance for them and the waited to tell us we'd need to contact our insurance to provide specific documentation. All the time we were sitting around waiting on the dealer we could have contacted our insurance provider. The vehicle also wasn't detailed. The purchasing experience wasn't pleasant or expeditious. After leaving the dealership it took months for the dealer to submit the paperwork to the DMV, even though the dealer blamed the DMV. Calls and emails weren't returned even by the general manager. This is my first Hyundai and we do like the truck but the overall experience has soured us on the brand. The dealer didn't perform a basic presale inspection of the vehicle because if they had they would have realized the rain sensor bracket was loose and the auto feature wasn't working. Heritage clearly isn't about customer retention. My experience was so poor I doubt the positive comments on hear are real. I'm not looking for anything from them and I don't wish to communicate with them. I wouldn't recommend them nor will I ever purchase another vehicle from themThank you for taking the time to review Heritage Hyundai Towson. We sincerely apologize for your less than positive experience and any resulting inconvenience. This is certainly not our way of doing business at any of our Heritage stores, as we work hard to maintain a high level of customer satisfaction throughout your entire car-buying experience, including after the sale of the vehicle. Our General Manager, John Holliday, has attempted to contact you multiple times to address your concerns, but has been unsuccessful in reaching you. If you wish to further discuss the situation, please contact John directly at jholliday@mileone.com or 410.832.2475 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.
Best car buying experience ever!
by JMeehan1001 on 05/04/2018Hands down the best car buying experience Ive ever had. Buying a car can be a stressful event but it shouldnt be. Heritage Hyundai Towson made our experience everything but stressful. From my first contact with Jackie Coco, to meeting… and working with our awesome salesman Perry Satterfield, to our final meeting with Rob Miller to square away our financing, everything was just fantastic, and I drove away in my dream car! Perry, especially really went to bat for me to get me in the car I wanted. I will be recommending everyone I know thats looking to buy a car to skip the chaos and just go straight to Heritage Hyundai Towson. I cant thank you guys enough!Heritage Hyundai Has Great Pricing and Makes the Process Easy
by Ready4aHyundai on 05/02/2018I was in the market for either a used or a new Sonata. The last two new Hyundai vehicles I purchased were from my local dealership that gave me excellent prices each time. They also gave me a very good price on a new Sonata this time, and… sweetened that offer when I asked for an additional discount. I made one last check on the Internet, and came across Heritage Hyundai. They had some interesting prices online, so I called and Justin Skinner answered. We had a friendly, no haggle conversation, and after some discussion Justin offered an out-the-door price that was $1,200 lower than my local dealer. I gave my local dealer a chance to match since I have been loyal to them, and they couldn't touch the Heritage offer. I drove over 70 miles from my home to Heritage, and the experience was smooth and couldn't have gone better. Justin greeted me when I arrived, and Dominique Simon assisted Justin by showing me the Sonata I picked out and it's features, answering my questions, and completing the paperwork. Dom was very friendly and did a great job. I had also secured a loan prior to my visit, but Robert Miller found me a better deal that I accepted. It was very easy to complete the financing with him. Following the same theme, Robert was very friendly and helpful. Several days later, the General Manager Mike assisted me over the phone with some final components of the deal. All-in-all, I'm very happy with all aspects of this buy, the dealership, and the employees. It was well worth the drive, and since it was in Maryland, the processing fee was $500 less than Virginia too. I now have purchased six Hyundai vehicles for myself and family, so I obviously appreciate what Hyundai has to offer. I highly recommend Heritage Hyundai of Towson; plus Justin, Dom, Robert, and Mike as well. They'll take care of you.Warranty Repair of Proximity Sensor
by asenker on 04/25/2018Service was good, I worked with Deeana. When there were delays in getting parts I was notified right away and able to keep my loaner vehicle. While the repair was not completed on the first visit, I was kept up to date with the status… of my parts. The Service Manager (Mathew Grubb) is working with Hyundai to find a resolution as the work is warranty related. I will update again once the final resolution is complete.Thank you for taking the time to let us know about your experience! We are glad Deena and Mathew are working to get this resolved. Please don't hesitate to reach out if there's anything additional we can do for you in the meantime!
Try them out! I did.. twice! and both times happy.
by waymoon on 08/05/2017Another great deal with Heritage Hyundai Towson! This is my second new car purchase from this dealership and same sale consultant. First I went to Heritage and got a good offer from Stan Gabrovski. I wanted see I could get a better deal… from other dealership and Stan and his price manager allowed me to try, no pressure to commit and will keep their offer on the table even when I left. I tried other hyundai dealerships within maryland (i cannot spell out their names, but I will spend the time to write those poor reviews because they didn't even try to work with me) and only 1 of them could only match Heritage, but with the condition was that I sign with them or else the offer is off their table. I hate being forced and realizing that Heritage's good offer is actually a great deal, I went back to Heritage and they honored their great offer. Heritage Hyundai showed integrity. Stan Gabrovski will not pressure you to sign with them because he wanted me to compare the options and offers with the other dealerships. That shows that he's not forcing me and also very confident in their offer. While at Heritage, he put in the TIME and EFFORT to allow me try both Tucson and Sonata and different trims so I get a good feel of what I want. He worked with me into midnight hour, at least 3 hours past his regular hours. He really worked with me to get my trade value and sale value to what I realized was a very fair and a great deal overall. I ended up wanting the 2017 Sonata turbo which was rare since 2018 models are released. So he and his manager put in alot of time and effort over 4 days to get me that car and the color I was happy with. The car was delivered over 100 miles away. Ryan Stoll, the manager at closing the sale, did not pressure me either in purchasing their maintenance or care packages. He offered me plenty of time to read through each care package contracts, not just taking his word of mouth. Not a single moment did I feel coerced or pressured to buy any of them. I will definitely recommend you to try out Heritage Hyundai Towson especially if you ever feel pressured by another dealership. I worked with Stan twice already, and both times, very very happy. To Heritage Hyundai Towson: Please continue your professional and courteous way of business and working with your customers. Thank you so much.Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson
What Storm....Awesome
by bridgettet on 06/20/2017Andre was very responsive prior to arriving at the dealership, and was very polite upon my arrival. Ibrahim was very helpful thought my car buying experience. I came to the dealership with my 2 year old daughter in tow, and a storm on my… heels. Ibrahim provided facts about the car, and he setup a test drive starting in the garage. He allowed me to test my car seat in the car and was very knowledgeable. Great service!!Hi Bridgette Heritage Hyundai Towson, Ibrahim and Andre would like to congratulate you on your new purchase! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Bridgette and have a great day
Kevin's the best!
by Mikegop on 10/30/2016Kevin sold my father and I a vehicle! Not only do I love my car but my father truly enjoys his Tucson as well! Kevin is very professional and treats you like he is your family! You can't go wrong with him!Good afternoon Mike. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towosn works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. We sincerely hope you and your family enjoy your new Hyundai Tucson and please stop in again should you need any service. Thank you Mike and have a great day!
Amazing customer service from all involved!!
by Afronefield on 06/02/2016First let me start off with the salesman I worked with, Ibrahim Kassim. He was top notch amazing! Not only was he personable and considerate, but just a joy to talk to and have conversation with during the process. I felt very at ease the… whole time, which is nice to say because it can be a very tedious and intimidating process. Ibrahim was very professional and should be commended for his outstanding customer service skills. He really does go above and beyond. I love my new (to me) car and will 100% recommend Heritage Hyundai and Ibrahim Kassim to anyone in need of a new/used car.Go see them if you are in the market for a new car, period.
by alexandra_b on 05/18/2016My experience with this dealership was awesome from start to finish. Jason Sponseller, the GM, was able to get me approved for a 2016 Sonata and at the monthly payment I could afford. I was referred to him by a mutual friend. He took the… time to ask me what I wanted, and didn't want and came through for me. I was also referred to two other dealerships by friends who knew the GMs there. Jason was the ONLY one that actually called me himself. That spoke volumes to me. I was also able to get more than I expected when it came to car extras. LaToya Fowlkes took great care of us, as did Ty Pearmon in finance. I turned in my old car and excitedly drove away. I haven't stopped smiling about it all since. I HIGHLY recommend this dealership. They went over options but with no pressure at all. Some we took, some we declined. Any follow up that was needed has been awesome as well. I can't thank them enough for making an experience that was both exciting and stressful (in some ways), GREAT!! Go see them if you are in the market for a new car, period.Good morning. Heritage Hyundai Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jason was able to assist you with your 2016 Sonata purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Outstanding Customer Service
by TUGrad2015 on 04/06/2016I had a really great experience with Heritage Hyundai. Ibrahim gave outstanding customer service. Although I was skeptical of buying a new car because I am a first time buyer, Ibrahim guided me every step of the way answering every question… I had and make me feel comfortable with my purchase of a 2017 Hyundai Elantra. I love the car and color! I never thought I would ever buy a brand new car but Ibrahim was excellent at assisting me. I was always a die hard Nissan fan, not anymore. :)Heritage Hyundai Towson appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new 2017 Hyundai Elantra for a checkup! Thank you again for the highly praised feedback.
Great place to by a car!
by william3131 on 03/04/2016Best car buying experience I've ever had. Sales (Stan) and Manager (Jason) were professional, knowledgeable, and fair. No pressure and willing to work with me to make things happen. After the purchase, Stan conducted a very good "tour" of… the new car and spent as much time as I needed on it. The dealership looked well run and efficient. The finance person was also knowledgeable and everything was ready for me when we sat down. I'll be back...William - Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.
Great Experience
by Lamfam04 on 02/21/2016LaToya (sales-person) and Tony (sales manager) at Heritage were a pleasure to work with. Latoya was very knowledgeable about the details of each model and was very patient when I decided to go with another model. Heritage also worked with… me via e-mial and were very straight forward with no pressure. Great sales team.Thank you for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Good Experience
by Fred21214 on 12/31/2015I had a good experience buying a new Elantra from Thomas Hamme. He was knowledgeable. There were no hidden charges or fees. I would recommend this dealership and this sales person to others.Hi Fred21214. We are happy to hear that you had a great purchasing experience with Thomas! We welcome you to stay in touch and please let us know if you have any questions about your new Hyundai Elantra. Thanks so much, Heritage Hyundai Towson.
Good experience
by grob0324 on 12/25/2015I wored with Thomas in internet sales He was off and I worked with another sales person and his Manager. THey made it happen for me. Bought the car today,Hi grob0324, thank you for the positive feedback. We are pleased to hear that Thomas and the team were all able to assist in making your purchasing experience a great one and we will be sure to share your kind comments with them. If you should need any future vehicle assistance, please do not hesitate to call or pop back in to see us at Heritage Hyundai Towson. Thanks again grob0324 and have a great day!
Hi grob0324, thank you for the positive feedback. We are pleased to hear that Thomas and the team were all able to assist in making your purchasing experience a great one and we will be sure to share your kind comments with them. If you should need any future vehicle assistance, please do not hesitate to call or pop back in to see us at Heritage Hyundai Towson. Thanks again grob0324 and have a great day!
Personalized service and best deal
by Mtngirl56 on 11/29/2015This was my second new Hyundai from this dealer although they are not the closest Hyundai dealer to me. Tom was knowledgable and went the extra mile to find the car I wanted and got me the best trade. No hassling. They all treated me like… family. I will definitely go back there.Good afternoon, Mtngirl56. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again Mtngirl56 and have a great day!
Good afternoon, Mtngirl56. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again Mtngirl56 and have a great day!
Great Experience!
by cseal16 on 10/27/2015I came in to Heritage Hyundai after visiting a competitor where I thought I was getting a bad deal. I worked with Dani in the finance department to get pre-approved for a loan because I was worried about some of the blemishes on my credit.… Dani was amazing and found a bank to work with me, then came the fun part, finding my new car. I met with the GM Jason who introduced me to Matt Long, the sales guy. Matt was incredible! He was never pushy, asked me exactly what I wanted and where an ideal payment would be. I did my research and was realistic as to a down payment, rebates and what my payment would. Matt helped me make is all work to get a great deal on my 2016 Tucson Sport. My credit and past never came up. They made me great about my experience in buying a car. I finished the deal with Bruce, signed the paperwork and was on my way! I HIGHLY recommend making Heritage Hyundai your first stop for buying a new car.Greetings Colin Seal, Heritage Hyundai Towson would like to congratulate you on your new 2016 Hyundai Tucson! We strive to maintain a high standard of customer satisfaction for each and every customer, and are pleased to know your visit was a memorable one. We are also pleased to hear that Dani, Jason, and Matt were able to assist you through the whole car buying process. Please do not hesitate to contact us should you have any questions about you new Tucson! Thank you again Colin Seal and have a great day.
Fantastic sales
by DGalanter on 09/22/2015The staff at Heritage Hyundai Towson, especially Thomas Hamme, have been awesome to my wife and I time after time. The process of buying a new car is quick and painless with this team. I wouldn't go anywhere else.Good afternoon DGalanter. Heritage Hyundai Towson would like to sincerely thank you for your wonderful feedback. We are particularly grateful for any positive feedback, but a response like yours truly motivates a team. I will be sure to share your encouraging thoughts with Thomas and the team! If you should need any further vehicle assistance, please do not hesitate to contact us. Thank you again DGalanter and have a great day!
Excellent Lease Experience
by zwang96 on 08/02/2015I leased a 2015 Genesis from Heritage Hyundai. I live in central PA and their price was the best. I worked with Tom H and work was done via email. There was no hidden surprise and I was able to get the car I liked at a great price.… Excellent lease experience and would do business with Heritage Hyundai again in the future.zwang96, thank you very much for your kind comments. We are delighted to hear that your car leasing experience was a memorable one and will be sure to share your feedback with Tom! If you should have any questions or want a little more insight on your new Hyundai Genesis, please do not hesitate to contact us. We would love to hear from you! Thank you again zwang96 for the highly praised review.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Hyundai Elantra
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle.
by Kiara Dou on 12/28/2024